Community Sales Director General Purpose The Community Sales Director is a key leadership role responsible for overseeing and managing the sales performance within a community. The primary objective of the role is to achieve targeted sales occupancy and revenue goals. The Community Sales Director plays a crucial role in driving sales success within the community. By providing guidance, support, and inspiration to the local teams, they contribute to achieving targeted sales goals and ensuring long-term business growth. Essential Duties BUILD SALES CULTURE · Community Sales Culture – Work closely with the Executive Director to ensure the community has an optimized sales culture aligned with overall objectives, systems and resources and sales goals. · Work to “lead through influence” KNOW YOUR NUMBERS · Sales Strategy - Develop and implement effective sales strategies and tactics to drive occupancy and revenue growth in the community. · Goal Setting - Collaborate with the Executive Director to set clear, challenging, and achievable sales targets. · Performance Monitoring - Regularly monitor and analyze sales performance metrics, including revenue, sales activities, and pipeline management, to identify areas of improvement and take appropriate actions. · Sales Forecasting - Develop accurate sales forecasts and collaborate with the Executive Director in the development of the annual sales budget. SYNERGIZE · Sales Support - Collaborate with internal departments to provide necessary support and resources to the team, ensuring smooth operations and customer satisfaction. EQUIP AND EMPOWER COMMUNITY TEAMS · Ambassador Training – Work with ED to host routine Ambassador Training, ensuring all leadership team members, concierges and other team members are trained in customer service, excellent telephone etiquette, “walk in” and back up tour support. MARKET INTELLIGENCE · Market Analysis - Stay updated on market trends, competitor activities, customer needs, and pricing and provide insights to the leadership team to drive strategic decision-making and effective sales approaches. · Communicate identified trends and market changes with Executive Director. SKILLS · Demonstrated sales closing skills with a consistent record of high occupancy results. · Collaborative team player able to establish effective working relationships with team members. · Demonstrated experience in promoting a high level of customer service and hospitality towards and among all residents, associates, and visitors. · Self-motivated to accomplish goals with a strong sense of accountability for results. · Possess an appreciation of seniors and an understanding of the aging process. · Must possess a general knowledge of laws and restrictions regarding Assisted Living, Memory Support, and Independent Living (where applicable), as well as a solid understanding of opportunities and limits of other levels of care within senior living. · Strong leadership and coaching skills with a record of successfully managing and motivating others. · Excellent communication and interpersonal skills to effectively collaborate with internal and external stakeholders. · Results-oriented mindset with a focus on achieving sales targets and driving revenue growth. · Strong analytical and problem-solving abilities to identify sales opportunities and develop effective strategies. · Proven ability to build and maintain relationships with clients, partners, and stakeholders. Supervisory Requirements This position may have supervisory responsibilities that will be given at the discretion of the Executive Director. Qualification Education and/or Experience Bachelor's degree in business administration, marketing, or a related field or combination of education and experience preferred. Proven experience as a director of sales or in a similar role, preferably in the same industry or related field. Demonstrated sales closing skills with a consistent record of high occupancy results. Language Skills Ability to read technical procedures. Ability to read and comprehend policy and procedure manuals. Ability to effectively present information and respond to questions from managers, coworkers, and families. Demonstrated experience in promoting a high level of customer service and hospitality towards and among all residents, associates, and visitors. Demonstrated communication excellence, verbally and in writing, comfortable presenting to large groups. Mathematical Skills Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Familiarity with sales performance metrics. Reasoning Ability Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Certificates, Licenses, Registrations Not Required. Physical Demands To excel in this role, it is crucial for the employee to be prepared for the possibility of working with residents who may exhibit disruptive behavior, including verbal or physical contact issues. The physical demands outlined below are indicative of those essential for job performance, and reasonable accommodations can be arranged to facilitate individuals with disabilities in carrying out these vital functions. While performing job duties, the employee will routinely engage in activities such as sitting, standing, walking, using hands to handle and feel, reaching with hands and arms, talking, and hearing. Additionally, there may be occasional requirements for crouching and lifting items weighing up to 50lbs. The employee's specific vision abilities should encompass the capacity to see both near and far distances. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically low to moderate. Additional Information Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

• Physical mail management • Invoice processing • Vendor onboarding support • Signatures, notarisations, and document couriering • Monthly headcount tracker update • Documentation and folder management • Process improvement • Stakeholder collaboration

• Physical mail management • Invoice processing • Vendor onboarding support • Signatures, notarisations, and document couriering • Monthly headcount tracker update • Documentation and folder management • Process improvement • Stakeholder collaboration

About the Role Orchard is looking for a dynamic Escrow Officer to manage the closing process and provide an exceptional experience for our customers. The ideal candidate is a seasoned real estate professional with direct experience closing 1-4 family residential purchase transactions. If you are used to working with high-stakes and time-sensitive deals with an awesome support staff where every detail and process is critical to the successful and timely completion of the transaction, this is the job for you!. This is a full time role that will report into the National Escrow Manager and will be based remotely out of Colorado. What You’ll Do Here - Prepare closing disclosures, escrow agreements and all other settlement documents according to lender and/or buyer/seller instructions - Clearly communicate and collaborate with cross-department contacts in Customer Experience / Sales, Contract Operations, and Funding to promptly troubleshoot and resolve any issues in the Title process to avoid delays - Obtain clear title by ordering title reports, resolving title defects, satisfying existing liens and encumbrances against property or principals - Audit all files for accuracy, completion, and compliance to prevent potential claims - Coordinate closings via e-notary or mobile notary services - Provide correct lender closing instructions and oversee the receipt and proper disbursement of funds; ensure all outstanding checks and escrowed funds are properly managed - Maintain compliance with Orchard Title policies and procedures in accordance with governing laws, regulations, regulatory agencies and company standards We’d Love to Hear From You if You Have: - 4+ years of experience as an Escrow Officer - Exceptional verbal and written customer service skills that help form positive relationships both internally and externally - Experience mastering complex processes and contributing with the understanding of your role within a larger series of processes - Confidence working with technologies (e.g. Microsoft Suite and Google Suite) and speciality software (e.g. Qualia) - Working knowledge of CO state-level escrow rules and regulations - A team player mentality who subscribes to the concept of “Team Before Self” - Passion for innovation and are comfortable with change - Organization skills and are exceptionally detail-oriented About the Title, Escrow & Closing Team Orchard Title is an affiliate of Orchard Technologies, fully dedicated to offering Title & Escrow services to customers to provide the most seamless, delightful closing experience possible. Orchard Title has a national footprint; we are currently in Texas, Georgia, Colorado, Tennessee, Washington, Arizona, California and Florida with plans to expand to additional states that we are currently licensed in. The pay range for this position in Colorado is $80,000 - $90,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered. This information is provided per the Colorado Equal Pay Act. Base pay information is based on market location. Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.