Linkserve Solutions BPO, Inc.

Role Description - Assist in the implementation and coordination of daily campaign operations - Monitor agent attendance, schedule adherence, and basic performance indicators - Provide timely updates, reminders, and campaign announcements to the team - Help facilitate team huddles and refreshers as needed - Ensure agents are well-briefed with campaign objectives, call flows, and updates - Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling - Relay agent concerns or escalations to the Operations Manager - Assist in addressing simple policy clarifications or documentation follow-ups - Promote a positive and collaborative work environment - Generate and submit daily/weekly/monthly campaign performance reports - Track KPIs such as performance statistics, attendance, and QA scores - Flag performance trends, areas of concern, and improvement opportunities to supervisors - Maintain records and trackers used for agent performance monitoring - Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans - Support the implementation of developmental action plans - Collaborate with leadership in training, nesting, and transitioning of new hires - Help document campaign SOPs and contribute to process improvement initiatives - Keep campaign logs, attendance sheets, and report files updated - Assist in scheduling coaching or evaluation sessions as needed - Support documentation of agent feedback, error reports, and other relevant forms - Perform other administrative tasks as assigned by the Operations Manager Qualifications - Experience as an account manager/telemarketing agent - Experience as a quality assurance analyst - Proven experience as a campaign manager or similar supervisory position - Proficient in English - Exceptional verbal and written communication skills - Strong understanding of company products, policies, and services - Excellent organizational and leadership skills - Ability to coach, train, and motivate employees - Knowledge of performance evaluation procedures - A results-oriented approach - Excellent problem-solving and customer service skills - Ability to work under pressure - Ability to work harmoniously with other positions in the company Requirements - MUST HAVE the following equipment: - Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM - OS: Windows 10 or higher (MacOS equivalent is allowed) - Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature - Internet connection: Wired connection; minimum of at least 30 Mbps - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord Benefits - Permanent work-from-home or Hybrid set-up in Batangas City - Full Time and Long Term Employment - Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract) - Salary will be based on: Skills, Attitude, Performance, Attendance - Opportunity for regularization and promotion - US and Canadian clients - Shift: Graveyard Monday to Friday - Training: 1 month

Role Description Join our team while working at the comfort of your home! - Design, develop, and maintain web and mobile applications using appropriate programming languages and frameworks. - Build and customize websites and marketing funnels using various platforms and tools. - Set up and configure systems and platforms based on client requirements. - Ensure responsive design, functionality, and an optimal user experience across all web and mobile assets. - Assist with marketing automations, including email sequences, follow-ups, reminders, and SMS campaigns. - Collaborate with the team to identify solutions, troubleshoot issues, and improve application performance. - Continuously learn and adapt to emerging technologies, tools, and development best practices. Qualifications - Bachelor's Degree in Computer Science, Information Technology or equivalent. - Experience in: - Laravel framework - HTML, CSS, JavaScript, PHP, and API integration - Third-party libraries and external system integrations - Git or other version control systems - Basic Linux command-line navigation and file management - Familiarity with the following is a plus: - GoHighLevel (GHL), website builders, landing pages, and sales funnels - ReactJS, InertiaJS, and other modern JavaScript frameworks - Web design, website maintenance, and troubleshooting Requirements - High level of integrity and accountability. - Self-motivated and able to work productively with minimal supervision while meeting deadlines. - Proactive and able to take initiative. - Great attention to detail. - Logical approach to problem-solving. - Fast learner with a willingness to learn new technologies. - Strong organizational and time management skills with the ability to manage multiple priorities. - Team player with a collaborative attitude. - Capable of explaining technical concepts in simple, non-technical language. Equipment - Laptop/Desktop - CPU: Intel or AMD processor with 64-bit support - RAM: 8 GB and above - Computer Headset with noise-cancelling feature - High-resolution Webcam - Wired internet connection; minimum of 10 Mbps - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord, Zoom Benefits - Full Time and Long Term Employment - Opportunity for regularization and promotion - Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives - Salary will be based on: Skills, Attitude, Performance, Attendance - Shift: Graveyard, Monday to Friday - US and Canadian clients - Assessment Period: 5 days - Sign-up bonus WE LOOK FORWARD TO WORKING WITH YOU!

Role Description Join our team while working at the comfort of your home! GRAPHIC ARTIST (Video & Still Artwork) - Create visual concepts using computer software to communicate ideas that inspire, inform, or encourage the audience to positively respond to a campaign. - Edit recorded raw files into an output ready for posting. - Develop overall layout and production design for social media, advertisements, brochures, etc. - Utilize AI tools for video prompting, image generation, and creative design enhancements. - Incorporate changes recommended by clients or Project Manager. - Ensure all outputs align with the project brief before client submission. - Stay updated with emerging design & AI tools and be open to exploring new software/platforms. - Perform other duties as assigned. Qualifications - Proficient in video editing tools (e.g., Adobe Premiere Pro, CapCut, or similar). - Skilled in using AI tools (e.g., Sora, Midjourney, Canva AI Tools, Adobe Firefly, DALL·E 3). - Experienced in intermediate photo and layout editing (e.g., Canva, Adobe Photoshop, Adobe Illustrator). - Excellent taste in design. - Strong foundation in graphic design principles, including layout, design, and typography. - Knowledge of both digital and print formatting requirements. - Ability to work productively with minimal supervision while meeting tight deadlines. - High attention to detail and strong organizational skills. - Positive attitude towards feedback, revisions, and collaboration. Requirements - Hardware: - Laptop/Desktop (at least Intel Core i3 processor and 8 GB RAM). - Windows OS: 10 and above. - Computer headset with noise-cancelling feature. - Webcam. - Internet connection: Wired; minimum of 30 mbps DL and 10 mbps UL. - Software: Microsoft Office, PDF reader, Anydesk, Zoom, Discord. Benefits - Permanent work-from-home. - Full-Time and Long-Term Employment. - Basic Salary + Government-mandated benefits, Health benefits, leaves, bonuses, and other incentives. - Salary will be based on: Skills, Attitude, Performance, Attendance. - Opportunity for regularization and promotion. - US and Canadian clients. - Shift: Graveyard Monday to Friday. - Assessment Period: 5 Days.

Role Description - Outbound calls for surveys, lead generation, event invitation and/or sales - Inbound calls to resolve customer queries or close lead/sales - Data entry to update customer relationship management (CRM) software - Respond to emails - Create reports using Microsoft Office and Google Drive - Meet service level agreements set forth - Perform other duties as assigned Qualifications - Excellent English communication skills - Typing Speed: at least 40WPM - Ability to work under pressure - Ability to multitask, prioritize and manage time efficiently - Customer orientation and ability to adapt and respond to different types of personalities - Intelligent - No BPO experience required; fresh graduates are welcome to apply Requirements - Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM - OS: Windows 10 or higher (MacOS equivalent is allowed) - Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature - Internet connection: Wired connection; minimum of at least 30 Mbps - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord Benefits - Permanent work-from-home - Full Time and Long Term Employment - Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract) - Salary will be based on: Skills, Attitude, Performance, Attendance - Opportunity for regularization and promotion - US and Canadian clients - Shift: Graveyard Monday to Friday, and Saturday as needed - Scholarship program duration: 5 to 8 days

Role Description - Respond to emails and phone calls - Schedule meetings - Manage a contact list - Prepare customer spreadsheets and keep online records - Organize client's calendars - Perform market research - Create presentations, as assigned - Address employees administrative queries - Provide customer service as first point of contact - Prioritize and organize tasks - Monitoring Progress - Meet client expectations and demands - Identifying operation issues and suggesting possible improvements - Preparing reports and analyzing data to assist management - Assist in the formulation of targets for individuals and teams - Prepare monthly/annual results and performance reports - Perform other duties as assigned Qualifications - At least 1 year of experience in digital marketing, project coordination, or marketing campaign management - Experience as Virtual Assistant, Customer Service or BPO industry is an advantage - Familiarity with current technologies, like desktop sharing, cloud services and CRMs - Proficient in any of the following AI tools (ChatGPT, Sora, Midjourney, Lumen5, and other similar platforms) - Knowledgeable in all social media platforms - Experience with word-processing software and spreadsheets (e.g. MS Office) - Knowledge of online calendars and scheduling (e.g. Google Calendar) - Excellent on handling phone, email and instant messaging communication platforms - Basic knowledge on creative output (e.g. Graphic, Video) - Advance Computer Skills (Tech Savvy) - Excellent time management skills - Solid organizational skills - Manages multiple projects effectively - Handles distractions well - Great focus and attention to detail - Adaptable to new responsibilities - Team player Requirements - Hardware: Laptop/Desktop (at least Core i3/Core i5 processor or any equivalent AMD processor) and 8 GB RAM - Headset: Computer headset with noise-cancelling feature - Internet connection: Wired connection; minimum of 30 Mbps - Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord Benefits - Permanent work-from-home - Full Time and Long Term Employment - Basic Salary + Government mandated benefits, Health benefits, leaves, bonuses, and other incentives - Salary will be based on: Skills, Attitude, Performance, Attendance - Opportunity for regularization and promotion - US and Canadian clients - Shift: Graveyard Monday to Friday - Skills Assessment: 5 days

• Assist in financial analysis by interpreting financial data, identifying trends, and preparing reports to support decision-making • Participate in budgeting and forecasting activities, providing accurate and timely financial information • Accurately maintain and update books of accounts (Journal, Ledger) • Collect daily, weekly, and monthly employee timesheets • Calculate employee work hours • Manage onboarding and off boarding of employees • Use quality monitoring data management system to compile and track performance at team and individual level • Enter new employee data into company’s database • Work hand in hand with the HR Manager to collect the data necessary for the performance management and improvement systems and programs to be implemented by the HR Department • Participate in the implementation of regulatory compliance ​and reporting • Contribute in policy development and documentation • Contribute to the development and smooth flow of company-employee communication • Adhere and assist in facilitating programs for employee safety, welfare, and wellness education • Monitor formats and quality standards • Respond to employee questions about compensation, benefits, and deductions • Distribute payment statements • Participate in meetings with top level executives • Communicate and transact with different providers • Actively source providers that can enhance and automate the financial-related processes of the company • Perform other duties as assigned

• Assist in the training process • Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies • Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations • Provide ongoing coaching opportunities and inspiration to agents • Foster a positive and motivated work environment, promoting teamwork, and continuous improvement • Identify operational issues and suggest possible solutions • Prepare reports and analyze data to assist management • Work with other supervisors and members of the management team • Assist in the formulation of targets for individuals and teams • Measure performance with key metrics • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports • Perform other duties as assigned

• Outbound calls for surveys, lead generation, event invitation and/or sales • Inbound calls to resolve customer queries or close lead/sales • Data entry to update customer relationship management (CRM) software • Respond to emails • Create reports using Microsoft Office and Google Drive • Meet service level agreements set forth • Perform other duties as assigned

• Respond to emails and phone calls • Schedule meetings • Manage a contact list • Prepare customer spreadsheets and keep online records • Organize client’s calendars • Perform market research • Create presentations, as assigned • Address employees administrative queries • Provide customer service as first point of contact • Prioritize and organize tasks • Monitoring Progress • Meet client expectations and demands • Identifying operation issues and suggesting possible improvements • Preparing reports and analyzing data to assist management • Assist in the formulation of targets for individuals and teams • Prepare monthly/annual results and performance reports • Perform other duties as assigned