Linkserve Solutions BPO, Inc.

• Assist in financial analysis by interpreting financial data, identifying trends, and preparing reports to support decision-making • Participate in budgeting and forecasting activities, providing accurate and timely financial information • Accurately maintain and update books of accounts (Journal, Ledger) • Collect daily, weekly, and monthly employee timesheets • Calculate employee work hours • Manage onboarding and off boarding of employees • Use quality monitoring data management system to compile and track performance at team and individual level • Enter new employee data into company’s database • Work hand in hand with the HR Manager to collect the data necessary for the performance management and improvement systems and programs to be implemented by the HR Department • Participate in the implementation of regulatory compliance ​and reporting • Contribute in policy development and documentation • Contribute to the development and smooth flow of company-employee communication • Adhere and assist in facilitating programs for employee safety, welfare, and wellness education • Monitor formats and quality standards • Respond to employee questions about compensation, benefits, and deductions • Distribute payment statements • Participate in meetings with top level executives • Communicate and transact with different providers • Actively source providers that can enhance and automate the financial-related processes of the company • Perform other duties as assigned

• Assist in the training process • Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies • Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations • Provide ongoing coaching opportunities and inspiration to agents • Foster a positive and motivated work environment, promoting teamwork, and continuous improvement • Identify operational issues and suggest possible solutions • Prepare reports and analyze data to assist management • Work with other supervisors and members of the management team • Assist in the formulation of targets for individuals and teams • Measure performance with key metrics • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports • Perform other duties as assigned

• Outbound calls for surveys, lead generation, event invitation and/or sales • Inbound calls to resolve customer queries or close lead/sales • Data entry to update customer relationship management (CRM) software • Respond to emails • Create reports using Microsoft Office and Google Drive • Meet service level agreements set forth • Perform other duties as assigned