• Contract management for the knoell Group (digital filing, storage, contract summaries, deadline monitoring, etc.) • Support in drafting contracts, primarily in English; office organization and coordination, e.g., correspondence with contracting parties and law firms; organization of meetings; handling incoming and outgoing mail • Support in Compliance & Data Protection

Role Description We're seeking detail-oriented, dependable individuals to support clients by coordinating logistics, managing schedules, and ensuring every experience runs seamlessly from start to finish. This fully remote role offers the flexibility to work from home while building valuable, transferable skills. No prior experience is required — we provide structured training and ongoing support to set you up for success. - Connect with clients to understand their needs, preferences, and expectations - Coordinate schedules, confirmations, and key details with accuracy - Provide timely updates and clear communication throughout the process - Keep plans organized and running smoothly from beginning to end - Offer support and problem-solving to ensure a seamless client experience Qualifications - Strong communication and organizational skills - High attention to detail and ability to manage multiple tasks - Self-motivated and comfortable working independently - Basic tech proficiency (email, apps, online platforms) - Positive attitude with a willingness to learn and grow - Customer service or coordination experience is a plus, but not required Benefits - 100% remote — work from anywhere - Flexible schedule that fits your lifestyle - Comprehensive training and onboarding - Supportive, team-oriented environment - Growth opportunities based on performance Ideal For - Stay-at-home parents - Military spouses - Individuals seeking flexible, remote work - Anyone looking to develop new skills in a supportive environment Location Requirement Applicants must be authorized to work in: - United States - United Kingdom - Mexico - Spain - Australia - LATAM regions Apply Today If you're organized, reliable, and enjoy helping others behind the scenes, we'd love to connect with you.

• Be the main point of contact for all office vendors and suppliers, negotiate pricing with vendors, and research new vendors as necessary. • Make company purchases such as office supplies, computer equipment, industry related membership dues, etc. and file and track receipts for every purchase. • Maintain general cleanliness and presentation of office spaces as needed. • Plan, budget, and execute parties and events for the team; boost Company morale and encourage staff engagement. • Be proficient with the Company’s CRM system for customer information and report look up. • File, organize, maintain, and update various documents such as legal agreements, contracts, schedule A’s, etc. in Company’s eFiling system. • Maintain all DocuSign templates and send contracts to Agents for signature. • Update internal Accountability Chart for Company as needed. • Assist the sales and marketing teams in planning trade shows. • Perform various other duties and assignments as assigned by Executives.

Role Description We’re hiring a dedicated Virtual Assistant to support a healthcare practice’s day-to-day administrative operations. This is a long term, client-facing placement. The VA will work closely with the practice’s front desk team and be the primary point of contact for phone, inbox, and scheduling coordination during their shift. Core Responsibilities, In Detail - Phone coverage: - Answer incoming calls during all scheduled hours in a professional, patient facing manner. - Take messages and route to the correct staff member when a call can’t be resolved directly. - Use OpenPhone (VoIP phone system) for all call handling. - Inbox management: - Monitor the practice’s central patient coordination inbox continuously throughout the shift. - Triage incoming messages by urgency and topic (scheduling, billing, general inquiry, etc.). - Route non-routine messages to the appropriate staff member rather than responding directly. - Monitor the general practice email inbox for administrative correspondence separate from the patient coordination inbox. - Fax handling: - Check for incoming faxes and sort by type (referrals, records requests, insurance correspondence, etc.). - Distribute to the correct staff member or file according to practice procedure. - Scheduling and rescheduling: - Process patient rescheduling requests as they come in via phone or inbox. - Coordinate with front desk staff to confirm availability before finalizing changes. - Follow the practice’s scheduling system conventions (VA will be trained on Charm EHR scheduling workflow during onboarding). - Communication and documentation: - Communicate daily with the practice’s admin team via Slack, including status updates and escalations. - Maintain and update SOP documentation for the role’s recurring tasks, so responsibilities transfer cleanly during time off or hand off. - Flag recurring issues or bottlenecks to the point of contact rather than solving silently. Qualifications - Active HIPAA Certification (or willingness to obtain prior to start). - Prior experience in a healthcare, medical office, or patient facing administrative role strongly preferred. - Working familiarity with EHR systems (this role uses Charm specifically, training provided) and VoIP phone platforms (this role uses OpenPhone). - Strong written communication skills, this role requires professional patient facing correspondence across inbox and Slack. - Comfortable managing multiple channels (phone, inbox, fax, chat) without dropping tasks. - Reliable, quiet home office setup with strong internet bandwidth. - Available for the full 32 hour weekly schedule listed above, consistently. Requirements - Internet speed: Minimum 50 Mbps upload and download (wired connection strongly preferred). - A verified backup internet connection is required — mobile phone hotspots are not acceptable as backup. - Dedicated wireless dongles or secondary ISP connections are acceptable backup solutions. - Backup power source required (UPS or generator) to maintain connectivity during outages. - Quiet, professional workspace suitable for voice work — free from background noise and interruptions. - Noise-canceling headset required. - Reliable computer with sufficient processing power to run software systems and softphone simultaneously. - You must have Windows 11 or the most recent Apple OS / Update. Benefits - Competitive hourly rate. - On-time payments, every time. - Payments processed via Wise. - Direct client training provided — you are never thrown in blind. - HIPAA certification provided at no cost to you. - Dedicated Account Manager as your point of contact. - Clear escalation paths — you always know who to go to. - 100% remote — work from home. - U.S.-based company with structured operations. - Stable, long-term account placements (not gig-style work). - Supportive team culture across all accounts. - Build your U.S. industry experience. - Exposure to multiple practice types and platforms. - Potential for increased hours or additional accounts based on performance. - Strengthen your resume with verified, legitimate U.S. client experience. - Tenure recognition for long-term team members. - We value loyalty and recognize those who grow with us.