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Linkserve Solutions BPO, Inc. logo
Linkserve Solutions BPO, Inc.

Build Bridges, Creating Partnerships

Operations Specialist

OperationsOperationsFull TimeRemoteSeniorTeam 51-200Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

87 days ago

Salary

₱18K - ₱20K / month

Seniority

Senior

English

Job Description

Operations Specialist

Linkserve Solutions BPO, Inc.

• Assist in the training process • Ensure that every agent is: well prepared for their calls, understands & complies with all call center objectives, performance standards, and policies • Support & provide guidance to agents after training by monitoring their progress, answering their questions, and ensuring they understand and meet expectations • Provide ongoing coaching opportunities and inspiration to agents • Foster a positive and motivated work environment, promoting teamwork, and continuous improvement • Identify operational issues and suggest possible solutions • Prepare reports and analyze data to assist management • Work with other supervisors and members of the management team • Assist in the formulation of targets for individuals and teams • Measure performance with key metrics • Keep management informed on issues and problems • Prepare monthly/annual results and performance reports • Perform other duties as assigned

Job Requirements

  • Proven experience as a call center supervisor or in a similar supervisory position
  • Experience in customer service
  • Exceptional verbal and written English communication skills
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Strong understanding of company products, policies, and services
  • Excellent organizational and leadership skills
  • Ability to coach, train, and motivate employees
  • Knowledge of performance evaluation procedures
  • A results-oriented approach
  • Excellent problem solving, leadership, and customer service skills
  • Ability to work under pressure
  • MUST HAVE the following equipment: Laptop/Desktop: at least core i3 processor and 8 GB RAM, Headset: any A4Tech or Jabra USB-type headset, Internet connection: Wired connection minimum of 10 Mbps with back up internet, Software: Microsoft Office & PDF reader, Anydesk, Gdrive, MS Teams, Zoom, Discord

Benefits

  • Basic Salary + Government mandated benefits
  • Health benefits
  • Leave credits
  • Bonuses
  • Other incentives

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