Manager, Consumer Warranty Programs

Location

Alabama

Posted

2 days ago

Salary

$110K - $115K / year

Seniority

Lead

Bachelor Degree10 yrs expEnglish

Job Description

Manager, Consumer Warranty Programs

LG Electronics

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements. • Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams. • Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value. • Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets. • Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability. • Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners. • Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue. • Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service. • Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience. • Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value. • Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities. • Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.

Job Requirements

  • Bachelors Degree in Business (Marketing & Communications), Economics, Business Information Technology.
  • MBA or master’s degree in related field preferred.
  • 10 years of progressive advanced industry experience.
  • Minimal travel required – less than 10% of the time.

Benefits

  • No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
  • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
  • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
  • Performance based Short-Term Incentives (varies by role).
  • Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
  • Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
  • Group Rate Life and Disability Insurance.

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