• Deliver an exceptional customer experience while servicing products in the home. • Travel offsite to customers' locations to perform maintenance and repair on LG's equipment. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair the product or replace parts. • Process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose issues prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

Title: Imaging Service Engineer II Location: United States Job Description: Intelas Position Title: ISE II- St Augustne, FL Salary: $43.00- $48.00/hr Other Forms of Compensation: Join Intelas, a Compass Healthcare company. Intelas, a Compass Healthcare company, delivers smarter asset management by blending expert service teams with intelligent, data-driven strategies that help hospitals improve uptime, simplify oversight, and make more informed capital decisions. Our programs support 100% regulatory compliance and drives 98% equipment uptime—so clinicians can focus on care, not equipment issues. We support nearly 4,500 healthcare sites nationwide—from large, campus-based acute care hospitals to system-integrated outpatient clinics. With more than 1.15 million medical devices managed, we provide the clarity and consistency needed in today’s rapidly evolving healthcare environment. Join Intelas—where your career thrives, your potential is unleashed, and your work directly supports patient care. Whether you're just starting out or are a seasoned professional, our people-first approach ensures opportunities for continuous growth, development, and fulfillment. Job Summary Key Responsibilities: - Perform planned preventive maintenance, calibrations where certification may be required and electrical safety inspections on imaging and related equipment in compliance with established standards - Perform major repairs by replacing defective components, readjust components to manufacturer’s specifications using appropriate tools and measuring instruments. May require certification in order to complete repairs - Assist with diagnostic imaging cross training of BMET Technicians - Confers with manufacturer’s representatives and equipment operators to resolve equipment related problems - Provide emergency on-call responsibilities - Research and initiate orders for repair parts, working within established budget parameters - Conducts and compiles Quality Assurance records and reports necessary for compliance with specifications and policies - Document all significant asset related actions in compliance with department practices - Must be capable of performing all the duties and responsibilities of a BMET III Preferred Qualifications: - Associates degree in Electronics/Imaging Technology, Biomedical Equipment Technology, or military training - Prior experience of at least five years experience with various imaging equipment manufacturers or other appropriate related experience - Minimum of five years experience in the repair of radiology equipment and prior biomedical experience - Should possess specialized knowledge in several specialized modalities such as radiology, MRI, nuclear medicine, ultrasound, CT, cath. lab., linear accelerators, etc. - Prefer certification (CRES) in these different modalities - Good communication and strong customer service skills - Ability and willingness to serve "on-call" duty as required - Must be willing to serve as a technical resource to others in areas of specialty or certification(s) Associates at Intelas are offered many fantastic benefits. • Medical • Dental • Vision • Life Insurance/ AD • Disability Insurance • Retirement Plan • Flexible Time Off • Holiday Time Off (varies by site/state) • Associate Shopping Program • Health and Wellness Programs • Discount Marketplace • Identity Theft Protection • Pet Insurance • Commuter Benefits • Employee Assistance Program • Flexible Spending Accounts (FSAs) • Paid Parental Leave • Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Req ID: 1533942

• Deliver and Install Chambers for customers • Service Chambers in the field • Drive the Airstream to events • Maintenance on Ammortal vehicles • Create an amazing experience for our customers and keep Chambers in the field delivering powerful healing experiences to users

• Hands-on service and support for internal and external customers: Be the customer-facing technical subject matter expert. • Execute on-site activities such as: installations and preventative maintenance, repairs, field hardware/software upgrades, and qualification procedures to ensure proper operation of instrument systems. • Document activities/changes and escalate issues as appropriate. • Address customer feedback promptly and escalate issues to quickly identify the path of action to resolution. • Provide on-demand first and second level technical support to customers including rotations of after-hours phone support, holiday and weekend on-site support as required. • Maintain daily communication with customers and partners to ensure resolution of issues and proper follow-up. • Assist with depot-level repairs as needed at the San Francisco Cytovale facility. • Author field service reports, installation documents, technical bulletins and other documentation as required. • Provide detailed feedback to R&D regarding performance, serviceability, and customer feedback. • Responsible for service parts inventory and safe keeping and use of service parts and tools. • Maintain compliance with the company’s quality assurance program.