Kong

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are seeking a committed Enterprise Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting. What You’ll Be Doing: - Develop and execute sales strategies to target enterprise customers, focusing on building and maintaining a robust pipeline that drives long-term growth. - Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets. - Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs. - Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs. - Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention. - Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts. - Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems. - Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge. - Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies. - Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings. What You’ll Bring: - 7+ years of experience in enterprise sales (>1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment. - Demonstrated success in selling to large enterprises, particularly to senior-level executives and across multiple departments. - Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes. - Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders. - A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets. - Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics. - Knowledge of open-source software, APIs, or infrastructure software is highly advantageous. - Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. - Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them. #LI-BT1 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are seeking a committed Commercial Sales Executive with a successful background in sales and account management, ideally within open source or similar enterprise software environments. In this role, you will be a key driver of our growth strategy, directly impacting the stability and expansion of our recurring revenue. This position is ideal for a sales professional who has experience in landing new clients, retaining existing customers, and driving account expansion for early-stage enterprise products in a dynamic, entrepreneurial setting. What You’ll Be Doing: - Develop and execute sales strategies to target commercial customers, focusing on building and maintaining a robust pipeline that drives long-term growth. - Own the entire sales cycle, from prospecting and initial outreach to contract negotiations and closing deals, while consistently meeting or exceeding revenue targets. - Collaborate with internal teams, including product, marketing, and customer success, to ensure a seamless sales experience and alignment on customer needs. - Identify customer pain points and align our solutions to address these, delivering customized product demos and presentations tailored to their specific business needs. - Build and nurture relationships with C-level executives and key decision-makers within target accounts, establishing yourself as a trusted advisor and ensuring customer satisfaction and retention. - Lead account planning efforts by researching potential customers, understanding industry trends, and developing strategies to win new business and grow existing accounts. - Monitor and manage sales activities and results, accurately forecasting opportunities and keeping detailed records of interactions and progress in CRM systems. - Stay updated on industry trends, competitor offerings, and market changes to position our product effectively and maintain a competitive edge. - Contribute to business growth initiatives, providing feedback to product and marketing teams to influence product development and go-to-market strategies. - Represent Kong with professionalism, acting as a brand ambassador at industry events, conferences, and customer meetings. What You’ll Bring: - 5+ years of experience in commercial sales (<1k employees), with a proven track record of closing complex deals in a SaaS, cloud, or enterprise software environment. - Demonstrated success in selling to small to medium enterprises, particularly to senior-level executives and across multiple departments. - Strong consultative selling skills, with the ability to understand customer needs and present compelling solutions that drive business outcomes. - Excellent communication and negotiation skills, capable of managing high-stakes conversations and building lasting relationships with stakeholders. - A results-driven mindset, with a passion for meeting and exceeding sales goals and revenue targets. - Experience working with CRM platforms (e.g., Salesforce) and leveraging data to forecast accurately and track sales metrics. - Knowledge of open-source software, APIs, or infrastructure software is highly advantageous. - Ability to thrive in a fast-paced, entrepreneurial environment, taking ownership of your sales territory and adapting to changing market dynamics. - Analytical and strategic thinking, with a knack for identifying business growth opportunities and devising plans to capitalize on them. #LI-JS2 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: Kong is seeking a seasoned Field Operations Manager to join our Revenue Operations team. In this position, you’ll serve as a trusted business partner; an advocate for and advisor to the AMS GTM Leadership team. You’ll define, track, and implement AMS business objectives, initiatives, strategies, tactics, and processes that scale. This role incorporates hands-on execution for a hyper-growth sales team. You need to be a practitioner of full-funnel GTM Strategy & Operations, a self-starter, comfortable working in a dynamic, data-driven environment, and demonstrate curiosity and a “get things done” attitude. The successful candidate will report to the Director, Global Field Operations. Preferred location: San Francisco, New York, Chicago, Toronto Responsibilities: - Lead annual AMS GTM planning process to include fiscal year/long-range modeling, investment ROI analysis, headcount planning, quota and capacity setting, and territory planning. - Partner with leadership to design and implement the AMS GTM structure, segmentation, and coverage model across roles, including Sales, Solutions Engineering, Customer Success, Sales Development, and Professional Services. - Provide visibility and performance tracking on the health of the business, lead funnel monitoring, sales efficiency, and productivity key performance metrics via business intelligence applications. - Lead execution of the operating cadence within the theater, supporting management inspection throughout the customer lifecycle at each level of the organization. - Support sales leadership with content preparation for key management reporting needs, including but not limited to Quarterly Business Reviews. - Drive CRM accuracy, pipeline analytics, forecasting, and ad hoc regional reporting requirements. - Ensure efficient deal velocity and monitor deal management processes, make recommendations on process improvement initiatives regarding deal structures, approvals, booking processes, etc. - Participate in regular meetings with Marketing, Customer Success, Finance, Legal, and various other teams to assist in addressing issues, building plans, and driving change management. - When requested, assess inquiries directed to the AMS VP of Sales, determine the proper course of action, and delegate to the appropriate individual to manage. - Ensure all Sales Leadership team issues are addressed properly, efficiently, and judiciously, and keep track of progress until resolved. - Any additional tasks required by the manager. Qualifications: - Organization and order during busy periods with composure and focus. - Experience with SFDC (Sales Cloud, CPQ), Clari, Outreach, Zoominfo, and similar tools - Demonstrable competence with Google G-Suite tools - Excellent quantitative and analytical skills, a data-driven mindset - Strong customer service attitude, ability to work independently, and in a fast-paced environment - Excellent written and communication skills. - 5-8 years of relevant business experience - A team player who works well in a collaborative environment. - BA/BS in a quantitative field, MBA, or related graduate degree a plus - If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong. About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Role Description Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. You will be working at a dynamic and fast-paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US and LATAM sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting and challenging role at the forefront of technology, requiring someone with very strong organizational and communication skills. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self-service technology and re-usable assets to maximize the value Kong can provide. Working at Kong presents a unique opportunity to help to modernize enterprise software and learn about how businesses run in the digital age. Above all you’ll be acting as a stellar teammate for the rest of Kong. Please note this is a contract position. Qualifications - Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for our customers and Kong - Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques - Have passion and determination about our technology and our customers - Be a self-starter with strong organizational skills to drive effective customer outcomes - Have a good understanding of complex technology environments - Have great self-awareness and strong communication skills (Portuguese and English are required, and Spanish is preferred) - Ideally have prior experience of a similar role within SaaS, Open Source and/or Infrastructure software companies - Have a solid understanding of Cloud Native and the technologies that make it work (Containerization, Kubernetes, Microservices) as well as a foundational understanding of APIM - Finally, understands the value of DevOps, CI/CD and Cloud Computing IaaS Requirements - Coaching our customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes - Defining what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why - Working with Sales and Product teams to ensure our customers are getting the most out of the solution - Helping innovate our tooling and processes to make you and your team more efficient - Working on innovative and cutting-edge customer projects - Learning our products and technologies, taking that knowledge and applying it to real-world usage - Collaborating with other peers, business partners and groups. Representing not only yourself and the rest of your team but all of Kong and other exciting tasks you may identify to grow our company Company Description Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. Trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com .

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We are looking for a Senior Practice Manager to join the growing Professional Services team at Kong. As a Sr. Practice Manager, you will have the opportunity to work across the entire customer lifecycle and lead the regional professional services team (Architects and Engineers) to drive prescriptive outcomes for Kong customers. You will be responsible for success across the defined install base to drive adoption, consumption, customer satisfaction, expansion and ensure team growth and development. Practice Manager will ensure our customers are getting the most value out of Kong products. As a primary professional services contact and ambassador for our customers, the practice manager is a strategic long-term, relationship-based customer-facing role. Apart from driving key business metrics, the Practice Manager will also focus on practice building, growing, and evolving the team as well as driving day-to-day professional services business needs. This is an important role and requires someone with exceptional leadership, organizational, communication skills and the ability to multitask, context switch, and manage the entire customer deployment lifecycle. This role also involves supporting various stakeholders (Sales, Pre Sales, Customer Success, Product, Engineering, Finance, RevOps, and others). Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. What we are looking for: - Across the defined regional customer base, engage with customer organizations (from Developers, Architects to C-level executives) to build the initial professional services direction, and oversee the customer success throughout the Kong deployment phase including the onboarding/adoption phase of the customer journey. - Engage with Kong customers across the sales and pre-sales cycle to define overall implementation and deployment strategy to ensure success. - Perform activities to gather scope and build prescriptive outcome-based proposals for immediate and long-term adoption. This will include negotiating MSAs, SOWs as well as partner agreements. - Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes. - Responsible for achieving key business metrics such as PS Bookings, Team Utilization, Revenue Growth, Overall success, and satisfaction across the defined customer cohort. - Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders. - Build a high-performing diverse team, hire the best talent, and lead from the front setting the team up for success. - Build strong relationships across cross-functional teams at Kong. - Engage routinely with the Kong Product, Engineering, and Sales team to build an overall strategy to drive adoption, innovation, and maturity in our engagement & delivery model. - Strengthen Kong adoption and success across the defined regional customer install base by developing strong delivery partner executive relationships and awareness of partner delivery capabilities. What you will bring to Kong: - Strong professional services leadership background and experience in the API/Open Source space would be an added advantage - Experience overseeing service delivery in the enterprise IT delivery across a multi-million-dollar portfolio - Deep experience in building and developing remote professional services teams including career growth planning, performance, and resource management - Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. - Ability to demonstrate relationship building internally and externally - Exceptional organizational and change management skills with an ability to manage competing client, organizational, and changing business needs - Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. - Ability to manage critical and political situations with business stakeholders with strong interpersonal skills - Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and can keep pace with constant change. About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the Role: We are looking for a technically-minded Senior Product Marketing Manager to help Kong own the AI connectivity category. You will work with the Director of Product Marketing to craft the narrative around Kong’s AI connectivity platform - focusing on Kong’s market leading API Gateway and Event Gateway - to translate complex application infrastructure concepts into compelling stories for technical and business buyers alike. You will serve as a strategic partner to Product, Field, Partnerships, and Solutions Engineering teams, helping them win in a fast-moving market where AI connectivity is becoming the new battleground. You have deep familiarity with the Data infrastructure landscape, understand how enterprises govern and operationalize AI, and can connect Kong’s platform capabilities to the real-world challenges of connectivity platform builders and operators. What You’ll Do: - Help shape the narrative for Kong’s API + Event Management products by developing positioning, messaging, and content that resonates with platform engineers, eventing teams, architects, and enterprise buyers - Become a product expert across API and Event Management products; understand the technology and API + Event Management best practices. - Develop and maintain seller content including solution briefs, white papers, battlecards, and keynote stories that articulate Kong’s differentiation in the AI connectivity space - Act as a thought leader in the API and Event management space; represent Kong in analyst briefings, industry events, customer advisory boards, and conference keynotes - Collaborate with Product to shape the roadmap by bringing market intelligence, customer feedback, and competitive insights into the prioritization process - Partner with Field Enablement to build sales plays, pitch frameworks, and competitive positioning that equips AEs and SEs - Work closely with Demand Gen and Content teams to develop integrated campaigns that generate pipeline in focused accounts and personas - Monitor the competitive landscape across API management and Event management tooling vendors; develop proactive counter-positioning and win/loss analysis Who You Are: - 5+ years of product marketing experience, with at least 2 years in developer infrastructure, API management, cloud-native, or data streaming technologies. - Proven ability to translate complex technical concepts into crisp narratives that land with both technical practitioners and C-suite buyers - Track record of developing product launches, sales enablement materials, and competitive intelligence programs that move pipeline and accelerate deals - Highly collaborative—you thrive working across Product, Marketing, Field, and Developer Relations; you influence without authority and build trust through expertise and follow-through - Comfortable owning a stage: keynote presentations, analyst briefings, customer roundtables, and demo-heavy sessions are energizing, not intimidating - Experience in open-source software, SaaS platforms, and enterprise go-to-market motions strongly preferred - Familiarity with the API connectivity and Event landscape—including awareness of competing and complementary vendors across API gateways, AI observability, vector databases, IPaaS, and agentic orchestration frameworks—is a strong plus About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. We're looking for a Senior Data & AI Engineer to join our Revenue Analytics team. In this role, you'll own both the data infrastructure and AI systems that power revenue insights and intelligent experiences across the business. You'll be responsible for building and maintaining reliable pipelines and scalable data models and determining how we connect those data assets to AI tools — which solutions we invest in, and how we do it securely and cost-effectively. You'll sit at the intersection of data engineering, AI/ML, and platform architecture, with high visibility and real impact on our long-term data and AI strategy. What You'll Do Data Infrastructure & Pipelines - Design, build, and maintain ETL/ELT pipelines using Fivetran + Snowflake integrations to ingest data from a variety of sources into our Snowflake data warehouse - Develop and manage robust data models in Snowflake, ensuring data is structured for performance, reliability, and ease of use by analysts and business stakeholders - Use Hightouch to operationalize data by syncing warehouse data to downstream CRM, marketing, and sales tools - Monitor pipeline health, troubleshoot data quality issues, and implement alerting to proactively catch failures - Document data models, pipelines, and lineage to support a culture of data literacy and self-service analytics AI Infrastructure & Integrations - Integrate Claude and other LLMs directly with our Snowflake data warehouse, enabling AI-powered querying, summarization, and insight generation on top of live revenue data - Build and maintain data sources, semantic layers, and search services within Snowflake Cortex and connected AI platforms - Design and deploy AI agents that can reason over structured and unstructured revenue data to support go-to-market workflows Agent Orchestration - Architect and manage multi-step agent workflows, coordinating across tools, APIs, and data sources to automate complex analytical and operational tasks - Evaluate and implement orchestration frameworks (e.g., LangChain, LlamaIndex, or custom solutions) best suited to our use cases AI Strategy & Evaluation - Run rigorous evaluations of AI tools, models, and platforms to determine the best solution for each use case (e.g., Snowflake Cortex vs. Claude vs. Gemini vs. custom fine-tuned models) - Develop evaluation frameworks covering quality, latency, cost, and security to inform build vs. buy decisions and guide our overall AI roadmap - Stay current on the rapidly evolving AI landscape and proactively recommend new tools or approaches as the space matures Security & Governance - Implement and manage row-level security (RLS) in Snowflake to ensure AI tools only surface data that users are authorized to see - Maintain and evolve role-based access controls (RBAC) alongside new RLS policies - Contribute to data governance practices, including access controls, PII handling, and schema management - Partner with Data, Security, and Legal teams to establish AI data governance standards and guardrails Cost Management & Optimization - Monitor and manage AI credit consumption across Snowflake Cortex, API usage, and other platforms to keep spending within budget - Identify and implement optimizations — such as caching, prompt tuning, model selection, and query efficiency improvements — to reduce cost without sacrificing quality - Build reporting to give stakeholders visibility into AI spend and usage trends Cross-Functional Partnership - Partner with Revenue Operations, Finance, and Sales to understand data needs and translate them into scalable engineering solutions - Collaborate across technical and non-technical teams to deliver data and AI solutions that directly influence revenue strategy What We're Looking For - 3+ years of experience in a data engineering, analytics engineering, or AI/ML engineering role - Hands-on experience with Snowflake, including data modeling, query optimization, Cortex Analyst, Cortex Search, semantic layers, and security model (RBAC, RLS) - Proficiency with Fivetran for pipeline orchestration and connector management - Experience with Hightouch or similar reverse ETL tools for syncing data to operational systems - Experience integrating LLMs (Claude, GPT-4, or similar) into production data workflows via API - Familiarity with agent orchestration frameworks and patterns (e.g., LangChain, LlamaIndex, CrewAI, or custom implementations) - Strong understanding of AI/LLM evaluation methodologies — you know how to measure whether an AI solution is actually working - Experience with prompt engineering, retrieval-augmented generation (RAG), and/or fine-tuning - Strong SQL and Python skills - A security-first mindset with experience managing data access controls in cloud data platforms - Strong communication skills and the ability to collaborate across technical and non-technical teams Nice to Have - Experience with Anthropic's Claude API or Claude for Enterprise - Familiarity with vector databases (e.g., Pinecone, Weaviate, or Snowflake's native vector support) - Experience with dbt for data transformation - Experience with a workflow orchestration tool such as Airflow or Prefect - Familiarity with data observability tools (e.g., Monte Carlo, Metaplane) - Background supporting Sales, Finance, or Revenue Operations use cases - Experience building internal AI tools or copilots for business teams Why Join Us - Shape our data and AI strategy from the ground up — this is a greenfield opportunity with real ownership - Work on data that directly influences revenue strategy and business decisions - Work at the cutting edge of enterprise AI on a team that's fully bought in on building with AI responsibly - High cross-functional visibility across Revenue, Finance, Product, and Engineering - Competitive salary, equity, and benefits About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About the role: We are seeking a dedicated GTM Strategy & Operations Manager with a proven track record in top-of-funnel recurring revenue cycle, ideally with experience in open source or similar enterprise software environments. This role will play a critical part in ensuring healthy demand generation, efficient new logo acquisition, and strong attraction-to-conversion performance by providing both strategic and operational support to the SDR and Marketing teams. A primary focus of this position is finding and utilizing prospect and customer signals to drive effective outbound strategies. This role is ideal for someone who has helped design and scale modern GTM systems, including AI-enabled workflows, to increase pipeline volume, accelerate deal velocity, improve conversion rates, and unlock growth opportunities. What you'll be doing: - Leverage modern data and enrichment tools (e.g., Clay and similar platforms) to deliver timely, high-quality leads to SDRs and AEs based on actionable buying signals. - Build and optimize systems that generate net-new opportunities, accelerate pipeline creation, and improve conversion across the funnel. - Apply AI to design, automate, and continuously improve GTM workflows, outbound sequences, routing logic, and personalized prospect outreach. - Act as a GTM “co-pilot” — proactively identifying friction points, surfacing growth opportunities, and helping teams unlock incremental performance through better systems and execution. - Monitor and improve lead management and outbound execution processes, making recommendations on routing, sequencing, campaigns, and velocity improvements. - In partnership with SDR and Marketing, provide visibility into funnel health, lead performance, SDR productivity, and efficiency metrics via BI and analytics tools. - Participate in regular cross-functional forums with Sales, Marketing, Finance, and Operations to resolve issues, align plans, and drive change management. - Ensure sales leadership issues are addressed efficiently, thoughtfully, and with strong follow-through. Who you are... - Experience with SFDC (Sales Cloud, CPQ), Clay, Clari, Outreach, Zoominfo and similar tools - Demonstrable competence with Google G-Suite tools - Excellent quantitative and analytical skills, a data-driven mindset - Strong customer service attitude, ability to work independently and in a fast-paced environment - Excellent written and communication skills. - 3-5 year relevant business experience - A team player who works well in a collaborative environment. - BA/BS in a quantitative field, MBA or related graduate degree a plus - If you don’t meet all of the requirements listed here, we still encourage you to apply because skills can be used in lots of different roles at Kong. #LI-JS2 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. Location: Eastern half of the United States We are looking for a Senior Field Engineer to join our Innovation Group within the Professional Services organization at Kong. The Innovation Group is responsible for developing automated migration solutions using AI Coding Agents for our consultants to use during their consulting engagements. As a Senior Field Engineer in this group, you will be responsible for enhancing our Migration Automation Framework using state-of-the-art AI Coding Agents to build robust, scalable and reliable migration solutions. The role will blend software engineering, AI/LLM integration and API gateway expertise with strong customer-facing communication skills. In this role, you will interface and collaborate with a variety of peers and partners as well as everyone in the customer environment from Developers to Executives, representing Kong culture and values every day. Apart from driving the successful delivery of customer-facing migration solutions, you will also be working and collaborating closely with Kong’s different cross-functional teams (Product, Engineering, Customer Success, CRE, and others). This is an opportunity to work on cutting-edge, innovative customer solutions involving new and exciting technology with diverse people all over the world. As a valuable member of the Kong Professional Services organization, the work you do will be critical to our growth and success. What we are looking for: - 6+ years of relevant software development experience - Hands-on implementation experience with API gateway and/or API integrations in customer environments - Practical working knowledge of API’s, containers and micro-services - Proficient in Linux environments including Cloud and Development tooling - Experience with building and deploying software solutions using AI Coding Agents - Experience with application development and multiple programming languages required - Experience with major cloud providers such as GCP, AWS, and Azure preferred - Experience with Google Apigee or IBM API Connect & Data Power a plus - Passion and determination for technology and innovation - Strong organizational and change management skills with an ability to manage competing customer demands - Proven team player and solution builder who loves to work collaboratively in a fast-growing dynamic environment - Ability to occasionally travel to customers and Kong locations as needed - BS in Computer Science / B.A. or equivalent technical development experience What you will be doing: - Helping customer(s) succeed with their automated legacy API gateway migrations. You will be responsible for designing & building solutions, addressing technical challenges and providing hands-on technical implementation assistance to our PS consultants and customer technical teams. - Engaging with customers on migration projects, guiding them through the installation and implementation of Kong solutions in their environment. - Leading customer discussions, driving outcome-based professional services and providing technical thought leadership on field solutions we develop and deploy. - Collaborating internally with our Product Engineering, Customer Success, and Sales teams to ensure our customers are getting the most value out of their Kong solutions. - Developing internal solutions & tools for the wider field organization to help us push our technical boundaries and improve our ability to deliver value to our subscribers. - Writing or editing technical documentation and knowledge base articles for the solutions you develop. About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.

Are you ready to power the World's connections? If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others. About The Role: You will be working at a dynamic and fast paced start-up as a member of the Customer Experience (CX) team. You will be enabling Customers to leverage APIs and microservices to drive their business initiatives in one of the most exciting and innovative technology domains in the industry. This team is responsible for interfacing with our customers throughout their lifecycle helping them realize the value of their Kong investment. As a member of the CX team you will act as a champion for our most critical asset, our customers. You will be working with a portfolio of customers seeking to identify growth opportunities and ensuring they have what they need to be successful. In this role you will work alongside the US sales teams and will have the opportunity to build a large portfolio of Customers. This is an incredibly exciting role at the forefront of technology. You will not only be building strong relationships with key customers, you will be pioneering the approach to managing customers by leveraging self service technology and re-usable assets to maximize the value Kong can provide. What You Will Be Doing: - Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes. - Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead. - Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why. - Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution. - Help innovate tooling and processes to make you and your team more efficient. - Work on innovative and cutting edge customer projects. - Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage. - Collaborate with other peers, business partners and groups. The Successful Candidate Will: - Have a builder’s mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike. - Have passion and determination about Kong’s technology and growing customer base. - Be a self starter with strong organizational skills to drive effective customer outcomes. - Have a good understanding of complex technology environments. - Have great self awareness and strong communication skills. - Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies. - Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM. - Understand the value of DevOps, CI/CD and Cloud Computing IaaS #LI-TS1 About Kong: Kong Inc., a leading developer of API and AI connectivity technologies, is building the infrastructure that powers the agentic era. trusted by the Fortune 500 and startups alike, Kong's unified API and AI platform, Kong Konnect, enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI models. For more information, visit www.konghq.com.