Kaiser Permanente

Title: LVN III (Bilingual Spanish) - PART TIME - GASTRO - WEST LOS ANGELES Location: Los Angeles United States Shift: Day Salary: $38.87 - $43.06 / hour Schedule: Part-time Job Description: Job Summary: Under the direct supervision of a Registered Nurse or physician provides nursing care in accordance with the legal scope of practice and within established standards of care, policies and procedures. Demonstrates performance consistent with the Mission, Vision and Strategic Plan of the organization. Demonstrates quality and effectiveness in work habits and clinical practice and treats co-workers, patients, families and all members of the health care team with dignity and respect. Essential Responsibilities: - Upholds Kaiser Permanentes Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws. - Performs patient care functions, within the scope of competency, considering age related needs of the patient as prescribed by physician/health care professional(s) following established protocols, policies and procedures. - Assist medical personnel with special procedures, minor surgical procedures and/or diagnostic exams. - Assess and monitor patients condition and notify physician/health care professional for disposition. - Prepare and administer medications as directed by physician order following established protocols. - Maintain equipment and supplies. - Identify and arrange for equipment needing repair. - Apply principles of aseptic technique and infection control as directed by the Infection Control Manual. - Monitor patient flow and assign/direct other ancillary personnel as needed. - Provide medical information and education to patients, following established protocols and guidelines. - Document pertinent patient information, assessment and nursing procedures following established protocols. - Maintain patient confidentiality. - Perform other duties as directed. - Patient/Care Procedures - Explain purpose and process of examinations, tests and medical procedures to patients, following established guidelines. - Instruct patients on general health and basic self care procedures. - Review, explain and clarify physician orders with patient. - Instruct patient in use of home equipment. - Administer patient first aid. - Apply basic orthopedic devices, as ordered by physician. - Apply and remove dressings. - Execute treatments such as urinary catheterization, bladder irrigations, suction procedures and throat irrigations. - Follow standard infection control procedures. - Administer enemas. - Initiate emergency procedures (including basic CPR) and provide emergency patient treatments. - Lift patients. - Monitor patient vital signs. - Monitor patients for bleeding. - Observe machine monitors. - Administer inhalation therapy. - Participate in development of nursing care plans. - Perform surgical preps. - Prepare and position patients for procedures. - Prepare patients for physical examinations. - Provide therapeutic care as ordered by physician. - Rinse and clean instruments and equipment. - Sterilize instruments and equipment. - Arrange for equipment repair and maintenance. - Maintain clean work area. - Monitor supply of oxygen and gas tanks. - Complete laboratory, radiology requisitions and specialized test forms. - Notify appropriate personnel of abnormal lab test results. - Answer member inquires. - Observe patient condition for reactions during and after procedures. - Remove sutures following established protocols. - Respond to Code Blues. - Take and record patient vital signs, height, weight, etc. - Obtain specimens from patients (urine, stool, etc.). - Perform venipuncture and finger sticks to obtain blood samples. - Prepare specimens and specimens for lab analysis. - Perform urine tests (tablet or dipstick.) - Perform vision screening using Snellen chart. - Perform routine diagnostic tests, following established protocols. - Perform skin tests. - Assist as member of surgical team. - Assist physicians with endotrachael intubations. - Assists physician in obtaining tissue specimens and biopsies. - Assist with proctological procedures (i.e. Sigmoidoscopies.) - Restrain or support patients during procedures. - Perform EKGs (electrocardiograms.) - Assist patients with ambulation and exercises, following established protocols. - Administer topical or aerosol medication as ordered. - Administer medications as prescribed, within scope of practice. - Transportation: Transport patients to/from designated areas. - Route specimens to laboratory. - Transport laboratory specimens, medical records, laboratory supplies and materials. - Transport office supplies and materials, patient related supplies and materials. - Transport equipment, and procedures trays. - Administrative/Clerical/Record Keeping: Request charts/medical records. - Schedule, cancel and reschedule patient appointments. - Initiate follow up appointments with patients. - Check in patients/members. - Prepare outgoing mail. - Locate personnel by paging system or beeper. - Provide patient information to family members, following patient confidentiality guidelines. - Record and send Faxs. - Screen patient calls and take messages for providers. - Maintain department logs. - Maintain and update user manuals. - Monitor and maintain protocol manuals. - Respond to requests for information. - Order medical supplies and equipment. - Receive, store and distribute materials and supplies. - Replenish linen. - Adjust work schedules and/or reassign personnel as directed. - Serve as resource to coworkers by answering procedure questions and assisting in problem solving. - Participate in special projects and studies. - Demonstrate safety procedures. - Coordinate and monitor activities within the module. - Function as team leader. - Participate in department meetings. - Train and orient new staff to equipment, general duties and procedures, following established protocols. - Maintain proficiency in clinical skills. - Answer call lights. - Answer telephones and take messages. - Call in telephone prescriptions, following established protocols. - Assume other activities and responsibilities as directed. - Compliance and Integrity: Models and reinforces ethical behavior in self and others in accordance to the Principles of Responsibility. - Adheres to organizational policies and guidelines. - Supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions. - Follows through on commitments. - Service Language: Consistently demonstrates the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to customers, contracted providers and vendors. - And participates in service training and KP programs provided.

Role Description Under indirect supervision, responsible for processing all Release of Information (ROI) requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service. The ROI Assistant must at all times safeguard and protect the patient’s right to privacy by ensuring that only authorized individuals have access to the patient’s medical information and that all releases of information are in compliance with the request, authorization, company policy, State and Federal laws, and HIPAA regulations. - Respond/triage in person, telephone and mail requests from members, outside agencies, clinics, insurance companies, attorneys, physicians and Kaiser Permanente staff regarding release of health record information. - Release pertinent health care information through verbal and written communications in accordance with Regional Release of Information guidelines and Federal and State Laws. - Assure proper authorization for disclosure by reviewing records for sensitive (HIV, Mental Health, Drug and Alcohol and Genetic) information, then comparing sensitive information with authorization to assure the authorization meets all necessary laws pertinent to the request. - Utilize computer system applications and equipment to receive and dispatch information to requesting parties for both emergent and non-emergent situations. - Analyze and prioritize incoming requests for release of information and code by type, i.e. coordination of care, disability forms, patient reviews, immunizations, attorneys and insurance companies. - Prioritize incoming requests in order to meet turnaround time requirements of the release request. - Create and update electronic health record (KPHC) disclosure database with pertinent information for tracking purposes. - Abstract requested information from KPHC, Results Reporting, other information applications, and from the paper record for onsite member reviews. - Assist members in all facets of onsite reviews to include: coordination of appointment, reviewing the record in preparation for the appointment; explanation of HIPAA amendment procedures and health medical record chart order and assisting members to place restrictions on disclosure of information. - Communicate with the appropriate physicians regarding requested information for review. - Coordinate, and complete amendment requests as per HIPAA guidelines. - QA Invoices (check to make sure address and HR # are correct, etc.) - Look up / create account number that payment will be posted to when received. - Coordinate/track physician completion of forms and requests for narratives from attorneys, insurance companies, etc. May require communicating with the physician regarding completion. - Assist with coordination of information for outside referrals by identifying appropriate information from KPHC, Results Reporting and the paper record per protocol and specific request and sending to the contract physicians. - Coordinate the HIPAA mandated Disclosure Accounting process to include education and follow-up to KPNW staff. - Reconcile QA and generate department billing, accept monies and route to cash control departments, and problem solve billing concerns. - Perform other duties as assigned. Qualifications - One (1) year of experience in Medical Record File Service Department/ Hospital Medical Records or two (2) years of experience in a medically oriented office setting with heavy computer use, interaction with patients, insurance companies and clinicians or a recent graduate of an accredited Associate Degree Health Information Management (HIM) program. - One (1) year customer service experience. - High School Diploma or GED. Requirements - Certification of medical terminology and abbreviations, current within two (2) years or final candidate(s) will need to complete the Kaiser Permanente medical terminology assessment with a minimum competency score of 84% or higher. - Ability to type minimum 40 wpm with above average accuracy. - Proficiency in the use of applicable computer software (e.g., MS Word, Excel, Outlook) and other work related tools (e.g., fax, copier, scanner, multi-line phone system, etc.). - Strong organizational skills and ability to work independently and manage multiple priorities in a busy environment with frequent interruptions and time demands. - Ability to effectively abstract computer or paper-based data with a strong attention to detail. - Demonstrated courtesy, helpfulness and respect in dealing with customers. - Good interpersonal skills with the ability to communicate effectively (both written and oral) with internal and external customers. - Ability to calculate charges and balance cash receipts. - Familiarity with terminal digit filing system. - Willingness to work in a Labor/Management Partnership environment. Preferred Qualifications - Two (2) years of recent experience with Protected Health Information (PHI) preferred. - Experience with electronic medical record systems preferred. - Excellent problem-solving, communication and negotiation skills preferred. - Basic knowledge of Kaiser Permanente departments and functions preferred.

Role Description Kaiser Permanente nurses are guided by an integrated nursing model that places patients and families in the center. The Staff Registered Nurse (RN) II - Virtual Care/Telehealth practices professional nursing as defined by the Georgia Registered Professional Nurse Practice Act and by organizational policies, procedures, and guidelines. Utilizes approved patient care protocols, workflows, and critical thinking to provide nursing care to patients, members, and families that promotes or restores health and prevents illness. Collaborates with clinicians, health care teams (HCTs), and leaders to ensure the delivery of high quality, effective, and efficient care using various digital and telephonic channels. Effectively communicates with patients and members of the HCT to resolve patient needs and close the loop. Qualifications - Minimum three (3) years of clinical experience as a Registered Professional Nurse. - Associates degree in Nursing. - High School Diploma or General Education Development (GED) required. - Registered Professional Nurse License (Georgia) required at hire. - Basic Life Support required at hire. Requirements - Basic computer and keyboard skills. Benefits - Bachelors (BSN) degree preferred. - Must reside in Georgia. Essential Responsibilities - Utilizes various telecommunications technology to provide patient care. - Manages electronic and telephonic patient messages and triages to physicians or other members of the healthcare team to resolve patient needs, requests, or concerns. - Determines appropriateness and acuity of patient needs based on electronic or telephonic message content and prioritizes accordingly. - Receives and manages in-coming calls from a dedicated call queue, as applicable. - Applies nursing assessment and critical thinking skills to evaluate and triage patients virtually, via telephone, secure email, or other available electronic tools. - Evaluates emergency situations and initiates appropriate nursing interventions. - Communicates member queries requiring physician or HCT involvement, intervention, or follow-up in a timely manner. - Provides telephonic and electronic interactions with patients that require follow-up care and/or preventative outreach. - Answers inquiries from internal clinicians, patients, and family members by telephone, chat, or online messaging. - Accurately documents patient data, actions, interventions, and response to treatment according to established policies, protocols, and guidelines. - Schedules appointments and signs or pends orders outlined by clinician, care protocol, nurse standing order and/or chart review. - Assesses patient and family health education needs and provides teaching, per protocol. - Autonomously provides in-scope clinical guidance and patient education. - Participates in quality improvement activities and/or initiatives. - Participates in departmental orientation, training, and evaluation of new staff. - Serves as a preceptor, resource, and mentor for new members of the virtual care team. - Seeks and completes formal continuing education relevant to clinical discipline. - May perform other duties as assigned.

Role Description Under direct supervision, the E&M/Specialty Coder is responsible for accurate coding of professional services (diagnoses, conditions and procedures) from medical record documentation in a hospital setting. Working from appropriate documentation in the medical record, assigns codes and modifiers with ICD-CM, CPT and HCPCS Level II codes. All work is performed in accordance with the rules, regulations and coding conventions of ICD-CM Official Guidelines for Coding and Reporting, Coding Clinic published by the American Hospital Association, the ICD-CM, CPT and HCPCS code book, CPT Assistant, NCCI Edits, OSHPD and Kaiser Permanentes organizational and institutional coding guidelines. Qualifications - Minimum two years, within the last three years, certified professional coding experience. - High School Diploma or GED. - Completion of classes in medical terminology, anatomy, physiology, current ICD CM and CPT coding conventions, and disease process from an accredited program is required. - Certified Coding Specialist - Physician Based OR Certified Professional Coder OR Registered Health Information Technician. Requirements - Achieve a minimum score of 80% on the E&M/Specialty Coder test. - Basic knowledge of and use of computer keyboard. - Must be able to meet production and quality standards established for the position. - Demonstrated knowledge of anatomy, physiology, medical terminology and disease processes. - Demonstrated ability to understand the clinical content of a health record. - Demonstrated ability to communicate with physicians in order to clarify diagnoses and procedures coding and documentation requirements, including proper sequencing. - Basic knowledge of reimbursement methodologies and conventions. - Knowledge of rules and guidelines for current coding classifications. - Practical knowledge of hospital and/or physician clinic based revenue cycle. - Practical knowledge of professional series coding and billing in a multi-specialty environment. - Practical knowledge of government and other payer coding, billing and collection rules and regulations. - Must maintain current coding credential and perform associated Continuing Education Units. - Must abide by the AHIMA and/or AAPC code of ethics. - Must be willing to work in a Labor Management Partnership environment. Company Description

Role Description Kaiser Permanente’s Channel Partner & Data Solutions team is seeking a highly motivated and experienced Business Sales Solution Consultant to design and deliver end-to-end commercial sales solutions leveraging Salesforce (CRM/PRM) and Enterprise Customer Data Cloud Platforms. In this role, you will understand sales and channel business strategies to construct technology and data roadmaps, create comprehensive solution alternatives, and lead implementation of those solutions. The role will need to influence senior leadership on industry best practices and consult and collaborate with cross-functional sales and marketing teams on joint development efforts. - Serves as lead consultant to ensure alignment, buy-in, and coordination of diverse stakeholders. - Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes. - Develops business strategy and ensures alignment and prioritization of organizational objectives. - Manages complex projects or project components and leads change management activities. - Performs complex data analyses to drive business initiatives. - Participates in vendor management as required. - Monitors compliance of work activities with relevant policies and procedures. Qualifications - Minimum two (2) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field. Requirements - Business Acumen - Change Management - Negotiation - Creativity - Applied Data Analysis - Financial Acumen - Conflict Resolution - Managing Diverse Relationships - Process Validation - Project Management - Risk Assessment - Service Focus - Requirements Elicitation & Analysis Company Description

Role Description This is a durational role with a projected end date for 12/31/2028. Open to candidates that reside within any of the KP regions. Salary range will vary based on candidates' geographic location. As a Kaiser Permanente Enterprise Sales Solution business process consultant, you will: - Define and document detailed business processes. - Facilitate working sessions with business and technical stakeholders. - Design end-to-end process flows that clarify roles, handoffs, and decision points. - Assess current workflows and translate business intent into clear, actionable documentation. - Partner with change management and training teams to prepare the organization for new ways of working. - Bridge fragmented operations and integrated technical ecosystems to deliver streamlined, automated solutions. Qualifications - Bachelor's degree from an accredited college or university and a minimum of five (5) years experience in consulting, project management, data analytics, operations, or a directly related field. - OR Master's degree in Business, Public Health, or a directly related field and a minimum of three (3) years experience in consulting, project management, data analytics, operations, or a directly related field. - OR Minimum of eight (8) years experience in consulting, project management, data analytics, operations, or a directly related field. Requirements - Promote learning in others by providing and/or developing information, resources, advice, and expertise. - Listen to, seek, and address performance feedback; provide actionable feedback to others and managers. - Pursue self-development and create plans to capitalize on strengths and develop weaknesses. - Adopt new responsibilities and demonstrate flexibility in approaches to work. - Facilitate team collaboration to support business outcomes. - Complete work assignments autonomously and support business-specific projects. - Collaborate cross-functionally to achieve effective business decisions. - Support the development of work plans to meet business priorities and deadlines. - Identify and capitalize on improvement opportunities across teams. - Serve as a consultant to ensure alignment and coordination of diverse stakeholders. - Develop requirements for complex business, process, or system solutions. - Provide insight and support the development and implementation of business initiatives. - Contribute to business strategy and support organizational alignment. - Advocate for continuous learning and professional development. - Manage complex projects or project components. - Participate in and may lead change management activities. - Perform data analyses to support business initiatives. - Support vendor management as required. - Monitor compliance of work activities with relevant policies and procedures. Company Description

Role Description The Executive Director, Clinical Operational Excellence at The Permanente Federation serves as the national liaison to the newly formed Permanente Clinical Operations Excellence community with a focus on driving operational excellence and accelerated improvement across all PMGs and Kaiser Permanente markets in support of consistent care excellence and affordability for our patients and members. Additionally, this Executive Director will provide Federation leadership to the Medicare Turnaround initiative including oversight and management of day-to-day relationships with Medicare LOB leadership and PMG Medicare leaders. This role will partner with PMG physician leaders and Medicare LOB leadership to improve care to our members, grow the program and improve cost structure. This role will be accountable for ensuring appropriate physician engagement to improve care and affordability for our patients and members and support Kaiser Permanente’s competitiveness in the Medicare Advantage line of business. This role provides essential direction and support to the Permanente Clinical Operational Excellence physician leaders and Permanente Medicare physician leaders. The Executive Director will provide leadership, executive project management and coordination across the clinical operational communities of practice and promotes information sharing within and among The Federation, the Permanente Medical Groups (PMGs) and KHFP/H. The Executive Director may also oversee team(s) of consultants to ensure alignment, buy-in, and coordination of diverse stakeholders to drive the development and implementation of clinical operational initiatives. Directs clinical operational priorities, organizational alignment, and prioritization of clinical operational initiatives. Drives the management of complex, cross-functional projects/programs and oversees the proactive monitoring and identification of client, project, program, and/or risks. Champions change management plans associated with initiatives. Oversees team members in the assessment of performance metrics to support clinical operational initiatives. Directs the work of project/program team members by overseeing the coordination of internal and/or external resources. Qualifications - Minimum six (6) years supervisory experience managing direct reports. - Bachelor's degree from an accredited college or university and Minimum twelve (12) years experience in clinical operations, consulting or a directly related field OR Master's degree in Business Administration, Public Health, Health Services Administration, or related field and Minimum ten (10) years experience in clinical operations, consulting or a directly related field OR Minimum fifteen (15) years experience in clinical operations, consulting, or a directly related field. Requirements - Serve as the operational excellence leader to accelerate clinical operational improvement and optimize integrated care delivery. - Vet and lead clinical operational initiatives by defining and framing complex issues and translating needs, issues/risks, and ideas into effective strategies and action plans. - Provide staff leadership and expert consultation on the assessment, design, and development of clinical operational initiatives. - Oversee and direct analytical and project management in support of clinical operational excellence. - Actively search/research solutions in the marketplace to address clinical operational needs to improve quality, increase patient/member satisfaction, and improve financial performance. - Champion change management plans associated with clinical operational initiatives by leveraging and developing key stakeholder relationships. - Evaluate the effectiveness of clinical operational excellence initiatives pursued both in the near-term and long-term. Benefits - Travel as required (approximately 10% of time). - Position will be designated remote. Physical Requirements - Seeing: Must be able to read reports, research documents and use a computer. 75-100% - Hearing: Must be able to hear well enough to communicate with managers, co-workers and customers. 75-100% - Fingering/Grasping/Feeling: Must be able to write, type, use 10-key and phone system. 75-100% - Sitting: Must be able to sit for extended periods of time. 75-100% - Standing/Walking/Mobility: Must be able to stand to open files and operate office machines. Requires mobility between departments and to attend meetings. 25-49% - Lifting/Pulling/Pushing: Must be able to lift and move up to 10lbs. 25-49% - Climbing/Stooping/Kneeling: 0-24% Work Environment General office environment: Work is generally sedentary in nature but may require standing and walking for up to 25% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Preferred Qualifications - Experience with a Permanente Medical Group and/or Kaiser Foundation Health Plan/Hospital. - Experience working with physicians and clinical operations leaders. - Experience with business cases and financial performance. - Experience in consulting in a strategic capacity on highly complex or highly visible projects, programs, or initiatives. - Ability to implement large or complex projects or programs, including designing and evaluating for scale based on the size of implementation. - Ability to manage ambiguity. - Knowledge of process improvement and change management. - Ability to facilitate meetings with work teams or management, deliver presentations to executive management.

**Please note the pay for this position is for the Northern California region only. We pay based on your geographic area and salaries vary by region. We are open to any KP footprint for this role in CA, CO, WA, OR, GA, MD, VA, MD, D.C. The Consultant V plays a key role within the Community & Social Health organization by helping identify, evaluate, and launch new strategic ventures that improve health outcomes and advance Kaiser Permanente’s mission. Working closely with the Executive Director, Impact & Partnerships, this role leads the early stages of new opportunities: assessing clinical relevance, operational feasibility, and overall value to determine whether ideas should move forward. The Consultant V brings input from clinicians, operators, and business partners, conducts and coordinates analysis, and translates complex information into clear recommendations. The role’s primary goal is to move new ideas to a clear “go or no‑go” decision and set them up for successful implementation if approved. Job Responsibilities: Opportunity Strategy & Clinical Diligence - Lead end‑to‑end evaluation of new partnership and venture ideas, assessing clinical relevance, operational feasibility, financial implications, and community impact. - Partner with the Executive Director, Impact & Partnerships, to shape opportunity strategy and guide initiatives to clear go / no‑go decisions. Stakeholder Alignment & Analysis - Engage clinicians, operational leaders, health plan partners, and functional teams to gather input and build alignment around proposed opportunities. - Coordinate and synthesize research, data analysis, and market insights into clear, decision‑ready recommendations for senior leaders. Implementation Design & Governance - Own the high‑level design of approved initiatives, including defining the target operating model, key workflows, roles, dependencies, and success measures. - Ensure proposals and designs align with organizational priorities, regulatory requirements, and internal policies. - Support transition from decision to execution by setting implementation direction and partnering with program and operational teams. Serves as lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state. Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives. Manages complex projects or project components, leads change management activities, and performs complex data analyses to drive business initiatives. Participates in vendor management as required. Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Serves as a lead consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects across multiple functional tracks or complex workstreams by identifying and ensuring representation and inclusion of appropriate stakeholders; building rapport and partnerships with key stakeholder teams, third party vendors, and senior management; working with stakeholders to develop goals and set the prioritization of deliverables; discussing involvement of business processes (e.g. project change management, communication) and facilitating decisions necessary for the delivery of business initiatives; communicating and resolving tough issues with stakeholders while maintaining an independent perspective; and making formal presentations and providing reports to executive level audiences. - Develops requirements, or leads a team of consultants in the development of requirements, for complex or specialized business, process, or system solutions which may span multiple business domain(s) by partnering with stakeholders and cross-functional teams as appropriate; leveraging multiple business requirements gathering methodologies to identify business, functional, and non-functional requirements; and leading and overseeing the development and documentation of comprehensive business cases to assess the costs, benefits, and ROI of proposed solutions. - Provides expertise and drives the development and implementation of business initiatives, systems, and/or processes to a desired future state by maintaining a comprehensive understanding of how current processes impact business operations across multiple domains; mapping current state against future state processes; identifying the operational impact of requirements on upstream and downstream solution components; providing options and recommendations to senior management and business stakeholders on how to integrate solutions and deliverables with current systems and business processes across regions or domains; and identifying and validating value gaps and opportunities for process enhancements or efficiencies. - Develops business strategy and ensures alignment and prioritization of organizational objectives and business initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish business success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. - Serves as a lead advocate for continuous learning and professional development by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement and innovation of consulting practices, standards, and methods across KP; serving as an advocate to ensure continuous learning and improvement is championed as a people strategy; providing training and guidance to stakeholders as appropriate; and providing ongoing coaching to build a continuous improvement mindset and build capabilities that drive results. - Manages complex projects or project components by coordinating stakeholder contacts; assembling team based on project needs and team member strengths; consulting in the development, analysis, and management of project plans; coordinating project schedules and resource forecasts; proactively monitoring and identifying project or business initiative risks, issues, and trigger events; developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Leads change management activities associated with business initiatives by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to communicate align improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. - Performs complex data analyses to drive business initiatives by identifying appropriate data analysis tools and approach to assess business performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests to evaluate the effectiveness of business solutions; and identifying and alleviating risks through data-driven analysis. - Participates in vendor management as required by reviewing vendor performance levels; ensuring service level agreements are met; managing vendor invoices; and partnering with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Minimum Qualifications: - Minimum two (2) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field. Additional Requirements: - Knowledge, Skills, and Abilities (KSAs): Business Acumen; Change Management; Negotiation; Creativity; Applied Data Analysis; Financial Acumen; Conflict Resolution; Managing Diverse Relationships; Process Validation; Project Management; Risk Assessment; Service Focus; Requirements Elicitation & Analysis

The role of Process Improvement Consultant V collaborates closely with the Supply Chain Services-Vendor Risk and Data Office leadership and other business leaders across all the Kaiser markets and with IT to develop, manage, and oversee process improvement initiatives from planning to execution to sustainment. Performs business process analysis and design, utilizes improvement methodologies such as DMAIC, Six Sigma, Value Stream Mapping, system thinking. A significant portion of the work ensures alignment of organizational objectives with cutting-edge industry practices, standards and benchmarks, as well as leading change management activities associated with process improvements requiring complex data analysis to drive transformational change (Process, System, People). This position will be remote but needs to be based in CA (will consider CO). Job Summary: Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen. Serves as a lead consultant to stakeholders and process owners to drive process improvements. Develops strategic plans which ensure alignment of organizational objectives, business priorities, and process improvement initiatives. Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks. Leads change management activities associated with process improvement and performs complex data analyses to drive process improvement initiatives. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Leads the delivery, execution, and sustainment of process improvement (PI) engagements including kaizen by leveraging advanced methods and tools to ensure the development of stakeholder capabilities for process change and improvement; applying data-driven PI principles, tools, and problem-solving methods including Lean/Six Sigma concepts and techniques; fostering high performance team capabilities to harness collective intelligence and take quick action to test ideas and achieve real time business results; leading the design and development of process architecture and recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses; sharing accountability for realization of results with process owners; and presenting results and recommendations to senior management as appropriate. - Serves as a lead consultant to stakeholders and process owners by providing consultation and trusted partnership to stakeholders and teams to drive process improvements; leading the development of management systems to sustain process changes; fostering stakeholder process improvement leadership competencies; providing training and guidance to stakeholders on complex issues and engagements; and providing ongoing coaching to senior management in order to build a continuous improvement mindset and culture, and to build capabilities that drive results. - Develops strategic plans which ensure alignment of organizational objectives, business priorities and process improvement initiatives by defining, developing, and evaluating performance metrics, standards, and methods to establish process success; partnering with senior stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable metrics; refining strategic plans and performance metrics as appropriate; and managing complex initiatives or portfolio to ensure delivery of measurable results and alignment with strategic objectives. - Serves as a lead advocate for continuous improvement by keeping abreast of cutting edge industry practices, standards, and benchmarks; attending and presenting at roadshows, conferences, and speaking events; leading the ongoing enhancement of process improvement practices, standards, and methods across KP; and serving as an advocate to ensure continuous learning and improvement is championed as a people strategy. - Leads change management activities associated with process improvement by engaging stakeholders to obtain support and buy in for changes; partnering with senior management, project champions, and process owners to align process improvement initiatives with business objectives; determining appropriate change management method and approach; and ensuring stakeholders embrace a change management mindset, understand intent and purpose, and foster a culture of change. - Performs complex data analyses to drive process improvement initiatives by identifying appropriate data analysis tools and approach to assess system or process performance; determining suitable data gathering and analysis methods (e.g., process observation, hard data, etc.); defining data requirements and obtaining customer agreements, including customer requirements as appropriate; conducting advanced analyses and performing experimental tests; and identifying and alleviating risks through data-driven analysis. Minimum Qualifications: - Minimum three (3) years experience in a leadership role with or without direct reports. - Bachelors degree in Business Administration, Finance, Engineering, Health Care/Public Health Administration, Behavioral/Social/Computer Science, Liberal Arts, Mathematics, or related field and Minimum eight (8) years experience in process improvement or a directly related field OR Minimum eleven (11) years experience in process improvement or a directly related field.

*Please note the posted salary band for this position is for the Northern California region only. We pay based on your geographic area and salaries vary by region. We are open to any KP footprint for this role in CA, CO, WA, OR, GA, MD, VA, MD, D.C. The Program Manager V supports the Executive Director of Impact & Partnerships by helping turn strategy into action across a portfolio of complex, cross‑functional initiatives. This portfolio includes launching new partnerships and service models that support community and clinical goals, strengthening how the organization learns from and evaluates its work, and improving how data and insights are used to guide decisions. The Program Manager V coordinates teams across clinical, operational, research, data, and administrative groups; builds clear workplans and timelines; and ensures roles, processes, and governance structures are defined and followed. By keeping multiple efforts aligned and moving forward, this role enables new ideas and programs to be implemented smoothly and scaled effectively. Job Responsibilities Portfolio Execution & Planning - Manage execution across a portfolio of cross‑functional initiatives spanning new partnerships, program launches, evaluation and learning, and data analytics. - Translate strategy into clear workplans, timelines, and deliverables. Cross‑Functional Alignment & Governance - Coordinate across clinical, operational, data, and administrative teams; clarify roles, responsibilities, and decision points. Implementation & Risk Management Monitor progress, manage dependencies and risks, and escalate issues to ensure initiatives are delivered effectively and on track. Job Summary: Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open-ended time frame. Leads the work of large program teams by leading others in coordinating and monitoring internal and/or external resources. Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies. Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures. Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders. Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors. Essential Responsibilities: - Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams. - Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others. - Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions with responsibility and accountability for achieving program outcomes from initiation to close-out in an extended or open ended time frame. Develops, analyzes, and manages highly complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast. Manages and monitors the program financials of large-scale programs. Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization, and makes adjustments as needed in an uncertain environment where scope may be fluid. Leads program activities related to organizational change management (e.g., development and execution of user adoption, implementation, and training plans) as defined by the program. Drives allocation of resources, establishes schedules, and task assignments to ensure established program management practices are in place. This role may perform project management duties in addition to program management responsibilities. - Leads the work of large program teams by monitoring internal and external resources. Leads others in requesting and coordinating internal and/ or external resources based on the alignment of team member skills and program demands. Communicates a clear vision of program goals and objectives to the team. Delivers performance feedback to team members supervisors. - Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies; and resolving or escalating risks or issues as appropriate. - Monitors adherence of program activities to policies and procedures by ensuring program plans and team members follow KP, departmental, and/or business line policies and procedures. - Ensures the alignment, buy-in, engagement and support of diverse program stakeholders by building and maintaining relationships as well as communicating appropriately with internal customers, third party vendors, senior management, and business leaders; and clarifying accountability and authority across stakeholders. Identifies and works closely with key stakeholders based on their level of influence and decision making and ensures all appropriate stakeholders are represented and included. Provides insight to key stakeholders and program sponsors by developing program goals, setting the prioritization of deliverables, discussing involvement of business processes (e.g. program change management, communication) and facilitating decisions necessary for program delivery. Communicates tough issues to stakeholders while maintaining an independent opinion, providing recommendations, delivering formal presentations, and providing reports to various senior audiences. Engages with senior stakeholders to identify long term value to the organization and define success. - Reviews vendor performance levels and ensures service level agreements are met. Partners with Procurement and/or Legal to develop service level and/or scope of work agreements as appropriate. Participates in contract negotiations with vendors and reviews program invoices submitted by vendors for accuracy. Minimum Qualifications: - Minimum three (3) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.