Kaiser Permanente

Role Description Helps identify appropriate solutions to meet lead/prospect/customer needs and resolves standard lead/prospect/customer questions or issues in a timely manner, with detailed guidance. Generates prospective sales by utilizing routine protocols in prospecting, sourcing, developing, and maximizing referral networks. Develops sales strategy with detailed instructions, helps gather data for sales status reports, and uses research and basic knowledge on health care to articulate internal sales strategies and drive external sales. Gathers, analyzes, and applies data on trends related to sales strategy with detailed guidance and assists in accomplishing sales plans and driving internal negotiations and sales strategy. Advocates for process improvement by following detailed instructions and procedures to assist others in identifying and implementing initiatives for overcoming obstacles to sales progress and ensuring objectives are met. - Pursues effective relationships with others by sharing information with coworkers and members. - Listens to and addresses performance feedback. - Pursues self-development; acknowledges strengths and weaknesses, and takes action. - Adapts to and learns from change, challenges, and feedback. - Responds to the needs of others to support a business outcome. - Completes routine work assignments by following procedures and policies and using data, and resources with oversight and management. - Collaborates with others to address business problems; escalates issues or risks as appropriate; communicates progress and information. - Adheres to established priorities, deadlines, and expectations. - Identifies and speaks up for improvement opportunities. - Ensures a high level of customer service is provided by helping to identify appropriate solutions based on lead/prospect/customer needs. - Exhibits basic knowledge about various health plans and benefits to convey KP's unique value proposition. - Helps to resolve standard lead/prospect/customer questions or issues in a timely manner. - Serves as an advocate for process improvement by identifying solutions for overcoming obstacles to sales initiative progress. - Acts as a sales subject matter expert by participating in work groups to meet department objectives. - Applies routine methods/processes for the continuous improvement of tools, technology, and processes. - Utilizes basic knowledge of Federal and State laws, regulations, contracts, and rulings. - Contributes to group installation and/or member enrollment processing to ensure that all critical milestones are met. - Generates prospective sales by helping to organize open enrollment events. - Utilizes routine protocols to build relationships with key influencers, brokers, consultants, decision makers, and/or community groups. - Exhibits basic knowledge on prospecting, sourcing, and developing and maximizing referral networks. - Collects and/or submits materials/forms for incoming business opportunities. - Completes tasks as assigned to maintain and use new applicable and relevant resources. - Contributes to strategic development by developing strategy to meet annual sales targets, goals, and initiatives. - Helps to gather data for sales status reports including sales activity, follow-up, closings, and target achievement. - Utilizes research and basic knowledge of health care marketplace to articulate internal sales strategies. - Assists team members in using sales performance data to maximize performance. - Collaborates with team members on optimal offering conditions and/or market segmentation. Qualifications - High School Diploma or GED, or equivalent OR minimum one (1) year of experience working in a corporate or business office environment, which can include relevant internship experience. - Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire.

Role Description Follows pre-established plans for project logistics and quality checks, with highly detailed guidelines. Follows well-defined processes and procedures to resolve basic questions. Reviews goals, deliverables, and key milestones for project components. Attends external and/or internal engagements and occasionally gathers documentation for team members to use for formal presentations to various audiences. Utilizes basic knowledge when completing assigned tasks to assist with developing content and communications to align messages or to advance the sale. Prepares and gathers basic information on the health insurance benefits and product offerings proposed by their team and/or cross-functional partners in case follow-up questions arise for their supervisor, immediate work group, and/or cross-functional partners. Assists the team to execute all basic business processes related to lead/prospect/customer and/or channel partner requests. Utilizes highly detailed processes and procedures to prepare for and assist with small-scale data entry, reconciliation, and processes in departmental systems as appropriate to ensure the integrity and reliability of data. Under supervision and detailed guidance, supports the organization and review of data about lead/prospect/customer and/or channel partner needs, and learns to identify recommendations that link to KPs mission, vision and values, service quality, and current product and service offerings. Qualifications - High School Diploma or GED, or equivalent - Minimum one (1) year of experience working in a corporate or business office environment Requirements - Works with others within immediate work group to obtain basic information. - Listens to and addresses performance feedback. - Adapts to change and feedback with significant guidance. - Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. - Collaborates with others within one's team to address basic task issues; communicates status and escalates more complex issues. - Identifies and speaks up for improvement opportunities within own work. - Contributes to the administration of benefits and products by assisting with basic internal business processes related to the benefits and product offering. - Assists in effective communication practices by attending external and/or internal engagements. - Helps ensure sales data are used advantageously by utilizing highly detailed processes and procedures. - Contributes to a positive lead/prospect/customer and/or channel partner experience. - Contributes to project management efforts by following pre-established plans for project logistics. - Supports the sales process execution efforts by following clearly defined procedures. Benefits - Remote work location (e.g. home address), per Kaiser Permanente’s Authorized States Policy. - Employees may be required to travel to a Kaiser Permanente or customer sites. - Residency required in the primary location: 500 NE Multnomah St., Portland, Oregon 97232.

Role Description In addition to the responsibilities listed below, this position is also responsible for: - Developing and implementing moderately complex competitive sales and retention strategies for Multi-State accounts. - Providing a positive experience to customers with Multi-State accounts independently. - Facilitating change management for new tools and capabilities and providing expertise to support rollout. - Facilitating collaboration within teams to support customer needs for Multi-State accounts. - Executing sales and renewals for Multi-State accounts independently. - Meeting moderately challenging goals for sales and retention of Multi-State accounts. Qualifications - Minimum one (1) year of experience in a leadership role with or without direct reports. - Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum four (4) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum seven (7) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field. Requirements - Disability Insurance License (Washington) within 3 months of hire. - Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire. - Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire. - Health Insurance License (Virginia) within 3 months of hire. - Health Insurance License (Maryland) within 3 months of hire. - Accident and Health Insurance License (California) within 3 months of hire. - Accident and Sickness Insurance License (Georgia) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire. - Accident and Health Insurance License (Colorado) within 3 months of hire. Company Description

Role Description Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform. - Works with others within work team to obtain and share basic information. - Listens and addresses performance feedback; provides feedback to team members. - Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage/improve them. - Adapts to change, challenges, and feedback with moderate guidance. - Responds to the needs of others to support completion of routine work tasks. - Follows detailed, daily instructions to complete routine tasks with moderate supervision. - Collaborates with others within one's team to address routine and some non-routine task issues; communicates status and escalates more complex issues. - Adheres to established priorities, deadlines, and expectations. - Identifies and speaks up for improvement opportunities within one's team. - Supports a positive customer experience and market turnaround expectations by: - Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. - Working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities. - Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns. - Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies. - Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision. - Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels. Qualifications - High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment. - Disability Insurance License (Washington) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire.

Role Description In addition to the responsibilities listed above, this position is also responsible for: - Implementing standard and non-standard protocols to participate in programs/activities to promote growth and retention for book of business. - Coordinating open enrollment events with limited guidance. - Utilizing working knowledge to educate end-users on offerings to increase wellness. Essential Responsibilities: - Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members. - Listens to, addresses, and seeks performance feedback. - Pursues self-development; acknowledges strengths and weaknesses based on career goals and takes appropriate development action to leverage/improve them. - Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. - Assesses and responds to the needs of others to support a business outcome. - Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines. - Follows procedures and policies, and applies data and resources to support projects or initiatives with limited guidance and/or sponsorship. - Collaborates with others to solve business problems; escalates issues or risks as appropriate; communicates progress and information. - Supports the completion of priorities, deadlines, and expectations. - Identifies and speaks up for ways to address improvement opportunities. - Contributes to a positive customer experience by implementing standard protocols to build new and leverage existing relationships with brokers, channels, and customers. - Gathering data on standard customer needs and providing recommendations linking KP mission, vision and values, key quality measures, key care management initiatives, and current services initiatives. - Utilizing working knowledge of product, service, and ratings to respond to, encourage, and educate customers, brokers, and consultants about added services and product enhancements. - Gathering information on service failure trends or process improvement opportunities to better meet customer needs. - Facilitates the enrollment and implementation process by coordinating local enrollment meetings to win new and retain current customers. - Implementing standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process. - Supporting efforts within the team in the overall implementation or renewal process of health plan membership, including research, presentation, preparation, reporting, and training coordination. - Contributes to sales goal attainment by collaborating with the team to gather data on opportunities to grow customer base to new or growing markets. - Ensuring accuracy of the prospect database and targeted prospect profiles to inform strategic planning. - Supporting the team to develop product and plan design, quote, and Request for Proposal (RFP). - Providing standard recommendations to inform forecasting and pricing with limited guidance. - Implementing standard protocols to identify cross-sell and up-sell opportunities. Qualifications - Bachelors degree in Marketing, Business Administration, or a directly related field OR minimum three (3) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field. - Health Insurance License (Oregon) within 3 months of hire. - Disability Insurance License (Washington) within 3 months of hire.

Role Description In addition to the responsibilities listed above, this position is also responsible for: - Attending employer, community, and open enrollment events on an on-call basis to educate members and prospects on KP products. - Delivering formal presentations to employees and prospective members. - Independently monitoring and reporting on enrollment performance data and discrepancies. - Serving as an informational resource for sales and account management teams on KP health plans and benefit offerings. - Utilizing comprehensive foundational knowledge of KP health plans and benefit offerings to facilitate formal presentations to prospective members. - Resolving customers' standard and non-standard questions and concerns about benefits and services. Qualifications - Bachelors degree in Marketing, Finance, Business Administration, or related degree AND two (2) years of experience in marketing, business development, managing business-to-business relationships, or directly related field OR minimum five (5) years of experience in marketing, business development, managing business-to-business relationships, or a directly related field. - Bilingual (English/Spanish) Level I required. Requirements - Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. - Listens to, seeks, and addresses performance feedback; provides mentoring to team members. - Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses. - Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work. - Supports and responds to the needs of others to support a business outcome. - Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions. - Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate. - Supports, identifies, and monitors priorities, deadlines, and expectations. - Identifies, speaks up, and implements ways to address improvement opportunities for team. - Contributes to a positive customer experience by implementing standard and non-standard protocols to build new and leverage existing relationships with brokers, channels, and customers. - Gathers data on standard and non-standard customer needs, and identifies solutions linking KP mission, vision and values. - Utilizes comprehensive foundational knowledge of product, service, and ratings to respond to, encourage, and educate customers. - Identifies and escalates service failure trends or process improvement opportunities to team and managers. - Facilitates the enrollment and implementation process by conducting local and regional enrollment meetings. - Applies standard and non-standard protocols to serve as an advocate for customer needs during the membership enrollment and implementation process. - Supports efforts across teams in the overall implementation or renewal process of health plan membership. - Contributes to the development of sales strategy by designing plans for new products, benefits offerings, or pricing models. - Utilizes comprehensive foundational knowledge of health care market to analyze industry trends and competitor products. - Executes an account plan to meet standard and non-standard business objectives for membership, revenue, and margin. - Collects and analyzes performance data to inform account strategy and identify potential issues. - Utilizes marketing and technical resources to achieve account plan objectives. - Collaborates with the team to find new opportunities to grow customer base to new or growing markets. - Maintains the prospect database and targeted prospect profiles to inform strategic planning. - Collaborates within the team to contribute to product and plan design, quote, and Request for Proposal (RFP). - Provides standard and non-standard recommendations to the team to inform forecasting and pricing. - Implements standard and non-standard protocols to increase cross-sell and up-sell opportunities. Company Description

Role Description This role is part of the Contingent Talent Management Program (CTMP), which supports the organization’s approach to engaging contingent labor to improve operational efficiency, cost management, and workforce flexibility. This role operates within a centralized function that partners closely with business leaders, supply chain, finance, and external suppliers to support workforce needs across a variety of functions and locations. This position is an individual contributor role within a broader program structure and collaborates with cross-functional partners to support the planning and execution of contingent workforce strategies. - Contributes to large-scale, project-based workforce initiatives by aligning business needs with appropriate talent engagement approaches. - Supports processes associated with onboarding, lifecycle management, and vendor coordination. - Plays a key role in supporting consistent processes and enterprise-wide standards for engaging contingent labor. - Works across internal stakeholders and external partners to ensure effective execution of program objectives. Qualifications - Minimum five (5) years experience in a leadership role with or without direct reports. - Bachelors degree in Human Resources, Business, Social Science, Public Administration or related field. - Minimum ten (10) years experience in human resources, business operations, or a field specified in the job posting. - Additional equivalent work experience in a directly related field may be substituted for the degree requirement. Requirements - Practices self-leadership and promotes learning in others by soliciting and acting on performance feedback. - Builds collaborative, cross-functional relationships; communicates information and provides advice to drive projects forward. - Adapts to competing demands and new responsibilities; provides feedback to others, including upward feedback to leadership. - Influences, mentors, and coaches team members; fosters open dialogue amongst team members. - Evaluates and responds to the strengths and weaknesses of self and unit members; adapts to and learns from change, difficulties, and feedback. - Drives the execution of multiple work streams by identifying customer and operational needs. - Develops and updates new procedures and policies; gains cross-functional support for objectives and priorities. - Translates business strategy into actionable business requirements; obtains and distributes resources. - Sets standards and measures progress; removes obstacles that impact performance. - Guides performance and develops contingency plans accordingly; solves highly complex issues. - Delivers on strategic direction for the business in support of designated functional HR area. - Stays abreast of internal and external perspectives, data trends, HR laws and regulations, and best practices. - Engages with HR and business stakeholders to provide insight, input, and influence on current and future HR and business needs. - Manages complex projects/programs including assisting with design and developing project plans. - Polls data and conducts complex analysis; creates and facilitates presentations to HR and business leadership. - Maintains performance against SLAs and other key performance indicators. - Designs, develops, and executes HR practices, programs, and initiatives. - Develops and implements tools, systems, and programs; ensures the coordinated and timely execution of activities. - Identifies and raises gaps in execution or communication; creates and deploys contingency plans to resolve implementation issues. - Monitors and measures performance against plans and business objectives; recommends modification to design and implementation strategies as appropriate. Company Description

Role Description Kaiser Permanente’s Channel Partner & Data Solutions team—part of Enterprise Sales Solutions within National Health Plan Business Technology Solutions & Services—is seeking a senior Business Sales Solution Consultant to operate at the intersection of commercial sales, business operations, and technology. In this role, you will engage directly with sales, channel, and marketing leaders to understand business strategies, processes, and pain points, and translate them into scalable, data-driven solutions. - Design and deliver end-to-end sales capabilities leveraging Salesforce (CRM/PRM) and Enterprise Customer Data platforms. - Partner closely with KPIT to execute. - Shape technology and data roadmaps. - Evaluate solution alternatives and lead implementation. - Influence senior leadership through industry best practices to enable modern, high-performing broker and employer group sales ecosystems. Qualifications - Minimum two (2) years experience in a leadership role with or without direct reports. - Bachelors degree from an accredited college or university and Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field OR Masters degree in Business, Public Health, or a directly related field and Minimum six (6) years experience in consulting, project management, data analytics, operations or a directly related field OR Minimum ten (10) years experience in consulting, project management, data analytics, operations or a directly related field. Requirements - Business Acumen - Change Management - Negotiation - Creativity - Applied Data Analysis - Financial Acumen - Conflict Resolution - Managing Diverse Relationships - Process Validation - Project Management - Risk Assessment - Service Focus - Requirements Elicitation & Analysis Company Description

Role Description Provides remote consultative and supportive nursing care to critically ill patients in the Intensive Care Units (ICUs) to multiple medical centers utilizing the in-room camera and EPIC technology from a remote, centralized hub. Collaborates with intensivists, hospitalists, MODs, nurses, respiratory therapists, and other staff to provide timely intervention for critically ill patients to achieve optimal patient outcomes. Guides, coaches, and assists the clinical team in the daily needs of critical care patients according to AACN guidelines. - Performs video monitoring and assessment of ICU patient data. - Performs safety oversight rounds. - Collaborates with the TCC physician located in the remote hub to ensure timely consultation and intervention on ICU patients requiring immediate intervention. - Responds to requests by ICU RNs for nursing care consultation on ICU patients. - Works remotely with bedside nurses in providing real-time, clinical decision support for ICU patients with conditions requiring immediate attention. - Collaborates in continuous performance improvement activities with remote interprofessional teams to achieve optimal patient and family outcomes. - Leverages technology in gathering and evaluating quality metrics to measure and report on patients data. - Reviews critical care quality metrics. - Provides consultation as a resource for education, assessment, and treatment of critical care patients. - Maintains knowledge of evidence-based practice and new recommendations from specialty nursing organizations (e.g., American Association of Critical Care Nurses). - Identifies opportunities for improvement and reports this information to the Physician-in-Charge (PIC), Clinical Lead, and performance improvement teams. - Monitors practice to assure policies & procedures are in effect and takes appropriate actions and follows up as needed. - Co-leads and participates in regional committees. - Serves as a subject matter expert for critical care recommendations from various organizations (e.g., AACN, TJC). - Develops strategies to ensure that performance improvement gains can be sustained over time. - Serves as a resource to regional committees for P&P development, implementation, and dissemination. Qualifications - Minimum five (5) years minimum experience working in Intensive Care Units (ICUs). - Bachelors degree in Nursing or related field. - Critical Care Registered Nurse Certificate within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse (Tele-ICU) - Adult (AACN) within 12 months of hire OR Critical-Care Registered Nurse Knowledge Professional - Pediatric (AACN) within 12 months of hire. - Registered Nurse License (California). Requirements - Demonstrates effective communication and listening skills. - Communicating with patients, families, peers, and colleagues as appropriate, across a broad range of socio-economic and cultural backgrounds. - Providing cultural sensitivity; identifying language barriers impeding understanding of patients condition. - Showing sensitivity, honesty, and compassion in difficult conversations in collaboration with TCC physicians, ICU RNs, patients, and families. - Displaying insight and understanding about emotions and human responses to emotions that allow one to develop and manage interpersonal interactions. - Works effectively with others as a member or informal leader. - Demonstrates professionalism when using audio/visual (AV) equipment or during phone consultation/support through compassion, integrity, and respect for others. - Respect for patient privacy. - Sensitivity and responsiveness to a diverse patient population, including diversity in gender, age, culture, race, religion, disabilities, and sexual orientation. - Commitment to ethical principles & confidentiality at all times. - Demonstrates conflict resolution and mediation skills with the ability to secure action from persons outside their supervision. - Ability to think critically. - Must be able to work in a Labor/Management Partnership environment. Preferred Qualifications - One (1) year ICU supervisory or Clinical Nurse Specialist specializing in Critical Care. - Masters Degree in Nursing or related field.

Role Description As a Consultant IV in the Sales Enablement & Operations Department, you will be a part of exciting programs and initiatives centered on redefining our organization’s sales processes and supporting our Salesforce users across the enterprise. This role involves sales process and sales systems consulting. Job Summary: - Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. - Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. - Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. - Manages complex projects or project components, participates in and may lead change management activities, and performs data analyses in support of business initiatives. - Supports vendor management as required. - Monitors compliance of work activities by ensuring business plans and team members adhere to relevant policies and procedures. Essential Responsibilities: - Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members. - Builds relationships with cross-functional/external stakeholders and customers. - Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. - Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses. - Leads by influencing others through technical explanations and examples and provides options and recommendations. - Adopts new responsibilities; adapts to and learns from change, challenges, and feedback. - Demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. - Facilitates team collaboration to support a business outcome. - Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions. - Encourages team members to adapt to and follow all procedures and policies. - Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems. - Escalates high-priority issues or risks, as appropriate; monitors progress and results. - Supports the development of work plans to meet business priorities and deadlines. - Identifies resources to accomplish priorities and deadlines. - Identifies, speaks up, and capitalizes on improvement opportunities across teams. - Uses influence to guide others and engages stakeholders to achieve appropriate solutions. - Serves as a consultant to ensure the alignment, buy-in, and coordination of diverse stakeholders to drive the implementation of successful business initiatives and projects. - Develops requirements for complex business, process, or system solutions within assigned business domain(s). - Provides insight and supports the development and implementation of business initiatives, systems, and/or processes to a desired future state. - Contributes to business strategy and supports organizational alignment and prioritization of business initiatives. - Serves as an advocate of continuous learning and professional development. - Manages complex projects or project components by coordinating stakeholder contacts. - Participates in and may lead change management activities associated with business initiatives. - Performs data analyses to support business initiatives. - Supports vendor management as required. - Monitors compliance of work activities by ensuring business plans and team members adhere to KP, departmental, and/or business line policies and procedures. Qualifications - Bachelors degree from an accredited college or university and Minimum five (5) years experience in consulting, project management, data analytics, operations or a directly related field OR - Masters degree in Business, Public Health, or a directly related field and Minimum three (3) years experience in consulting, project management, data analytics, operations or a directly related field OR - Minimum eight (8) years experience in consulting, project management, data analytics, operations or a directly related field. Requirements - Knowledge, Skills, and Abilities (KSAs): - Business Acumen - Change Management - Negotiation - Creativity - Applied Data Analysis - Financial Acumen - Conflict Resolution - Managing Diverse Relationships - Process Validation - Project Management - Risk Assessment - Service Focus - Requirements Elicitation & Analysis