• Manage Enterprise implementation projects • Oversee the full onboarding lifecycle for multiple Enterprise accounts simultaneously, from kick-off to final handoff. • Proactively mitigate risks and anticipate impediments, ensuring deadlines, scope, and critical milestones are met. • Build and scale the team's playbook by standardizing templates, timelines, and monitoring rituals for the Enterprise segment. • Provide visibility into project status for internal leadership and client stakeholders through reports and dashboards. • Conduct in-depth diagnostics at kick-off to understand the client's HR/business context and design customized onboarding plans. • Serve as the technical and business liaison, translating client needs into platform configuration requirements and aligning with internal teams (Product, Support, Data). • Map and manage complex, multi-layered stakeholders (from operational HR to C-level executives). • Plan and deliver tailored training for different user profiles (administrators, managers, and employees). • Monitor adoption and engagement metrics throughout the journey, acting proactively on accounts showing risk indicators. • Ensure a smooth transition to the Customer Success team by maintaining detailed records and alignment from the start of the project. • Amplify operations through AI by using artificial intelligence tools in daily work to optimize communications, summarize rituals, create materials, and scale support capacity. • Feed the continuous improvement cycle by turning project learnings into product, process, and playbook enhancements.

Role Description The Accounts Receivable Specialist is responsible for implementation and coordination of fiscal transactions in a timely and accurate manner. This includes: - Claims processing - Cash collection - Claims resolution - Resolving credit balances - EOM balancing - Monthly statements Responsible for pre-claim review to assure billing compliance as required by the company. Is accountable for complying with all policies, procedures, and regulations related to billing all Medicare, Medicaid, and other Third Party Payors. It is expected that all duties and responsibilities will be performed in a manner consistent with the Ministry’s Standards of Behavior (CARE; Compassion, Advocate, Respect, Excellence) and the core values of Mercy Health which are: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life, and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision-making, and priority setting. They are also expected to develop, implement, and monitor short and long-range plans to meet or surpass standards consistent with the overall strategic plan. Qualifications - High School Diploma or GED - Preferred: 2 Year/Associate Degree in Accounting, Finance, or related field - Combination of post-secondary education and experience will be considered in lieu of degree Requirements - High School Diploma - One year experience in medical collections or professional billing required - Basic computer knowledge and ability to use standard office equipment - Basic MS Office software skills - Problem-solving skills related to account resolution - Ability to adapt to changing procedures and growing environment - Preferred: 1-3 years of relevant experience in medical collections or professional billing - Knowledge of claims review and analysis Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status

Role Description The Accounts Receivable Specialist is responsible for implementation and coordination of fiscal transactions in a timely and accurate manner. This includes: - Claims processing - Cash collection - Claims resolution - Resolving credit balances - EOM balancing - Monthly statements Responsible for pre-claim review to assure billing compliance as required by the company. Is accountable for complying with all policies, procedures, and regulations related to billing all Medicare, Medicaid, and other Third Party Payors. It is expected that all duties and responsibilities will be performed in a manner consistent with the Ministry’s Standards of Behavior (CARE; Compassion, Advocate, Respect, Excellence) and reflect the core values of Mercy Health: Excellence, Human Dignity, Justice, Compassion, Sacredness of Life, and Service. All supervisors and above are expected to model the organizational mission and values through their daily actions, decision making, and priority setting. They are also expected to develop, implement, and monitor short and long-range plans to meet or surpass standards consistent with the overall strategic plan. Qualifications - High School Diploma or GED - Preferred: 2 Year/Associate Degree in Accounting, Finance, or related field - Combination of post-secondary education and experience will be considered in lieu of degree Requirements - High School Diploma - One year experience in medical collections or professional billing required - Must demonstrate basic computer knowledge - Ability to use standard office equipment and basic MS Office software - Problem-solving skills related to account resolution - Adapt to changing procedures and growing environment - Preferred: 1-3 years of relevant experience in medical collections or professional billing - Knowledge of claims review and analysis Benefits - Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions (when eligible) - Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources, and discounts - Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders - Tuition assistance, professional development, and continuing education support - Benefits may vary based on the market and employment status

• Deliver proactive coding education through newsletters, scorecards, and presentations, covering CPT (E&M, modifiers), ICD-10-CM, HCPCS, Risk Adjustment, payer requirements, and rejection resolutions • Lead onboarding and compliance training for all employed Physicians/APPs, including Locum Tenens, residents, and students, ensuring documentation accuracy from the start • Provide individualized documentation feedback by reviewing new clinician records and conducting spot checks, escalating non-coding issues to appropriate teams • Serve as the primary contact for coding inquiries, coordinating with internal teams to resolve complex issues such as NCCI bundling and high-complexity charge edits • Monitor Epic work queues (charge review, follow-up, claim edit) to ensure timely and accurate charge submissions and reduce claim denials • Collaborate across departments—including CMOs, Clinical Informatics, Risk Adjustment, and Population Health—to enhance documentation practices and system optimization • Participate in specialty and department meetings, identifying trends and delivering targeted education to improve coding and documentation accuracy • Refine Epic documentation tools, including templates, order entries, diagnosis lists, and SmartSets/SmartPhrases, to improve efficiency and accuracy • Ensure compliance with regulatory standards, including Medicare, Medicaid, and AHIMA’s Standards of Ethical Coding • Promote a culture of ethical coding and continuous improvement, supporting clinicians with timely updates, feedback, and education to ensure accurate reimbursement and compliance