Kaiser Permanente logo
Kaiser Permanente

Kaiser Permanente is comprised of numerous regional Permanente Medical Groups, the Kaiser Foundation Hospitals, and the Kaiser Foundation Health Plan to make up

Associate Account Manager II - Large Group

Location

United States

Posted

1 day ago

Salary

0

Seniority

Lead

Job Description

Associate Account Manager II - Large Group

Kaiser Permanente

Role Description Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform. - Works with others within work team to obtain and share basic information. - Listens and addresses performance feedback; provides feedback to team members. - Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage/improve them. - Adapts to change, challenges, and feedback with moderate guidance. - Responds to the needs of others to support completion of routine work tasks. - Follows detailed, daily instructions to complete routine tasks with moderate supervision. - Collaborates with others within one's team to address routine and some non-routine task issues; communicates status and escalates more complex issues. - Adheres to established priorities, deadlines, and expectations. - Identifies and speaks up for improvement opportunities within one's team. - Supports a positive customer experience and market turnaround expectations by: - Building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. - Working with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities. - Following broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns. - Completing standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies. - Partnering with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision. - Providing accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels. Qualifications - High School Diploma or GED, or equivalent AND minimum two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment. - Disability Insurance License (Washington) within 3 months of hire. - Health Insurance License (Oregon) within 3 months of hire.

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