Role Description Chez QUALIVAD, on ne croit pas aux plafonds. Nos meilleurs commerciaux ne se demandent pas combien ils peuvent gagner — ils décident combien ils veulent gagner. Tu iras à la rencontre des particuliers sur le secteur de Bergerac et ses alentours pour analyser leur situation télécom et leur proposer une solution plus avantageuse. Pas de forcing — ton rôle, c'est de conseiller, comprendre et faire économiser. Qualifications - À l'aise avec les gens, tu aimes le contact humain - Tu as le goût du terrain et de l'effort - Tu es persévérant(e), organisé(e) et autonome - Débutant(e) bienvenu(e) — c'est ta motivation qui compte, pas ton CV Requirements - Rémunération de 2 500 € – 4 500 €+ par mois selon tes performances - Aucun plafond — tu gagnes ce que tu mérites - Plus tu t'impliques, plus tu progresses Benefits - Un accompagnement terrain dès le départ par un responsable de secteur expérimenté - Une formation complète sur les offres - Un secteur défini et organisé — tu sais où tu vas, tu travailles sur des zones équipées fibre - Une évolution possible vers des postes de référent ou manager selon tes résultats

• Lead consulting projects and programmes to address client safety risk management challenges and organisational improvement priorities. • Define project scope, delivery plans, milestones and resource requirements to ensure effective and profitable delivery of consulting engagements. • Translate client problems into structured consulting interventions using recognised safety risk management methodologies and Baines Simmons frameworks. • Provide expert advice on the design, implementation and improvement of safety management systems and safety risk management processes. • Deliver training, workshops and facilitated sessions to develop client capability in safety management and safety performance measurement. • Mentor consultants and provide technical guidance to support professional development and competence progression. • Support the development and maintenance of consulting products, services and intellectual property aligned with SMARRT MAP™. • Contribute to business development activities including proposal development, pre-sales discussions and thought leadership. • Maintain strong relationships with clients and act as a trusted advisor to support long-term account growth.

• Fully manages the change management project portfolio from development to execution. • Leads the agile change management team and oversees creation and execution of deliverables. • Applies change management processes and tools to create strategies for project success. • Develops trusted partnerships and acts as a coach for senior leaders. • Prepares for change by conducting impact and stakeholder analyses. • Oversees design and delivery of effective change communication strategies. • Identifies evolving project deliverables and implements plans to resolve issues.

• Responsável por garantir a melhor Jornada de atendimento ao cliente. (Contato receptivo ou através de plataformas especificas), com atendimento fim a fim de demandas técnicas e comerciais • Responsável por recepcionar, tratar, solucionar e comunicar o cliente (contato Ativo e/ou por e-mail e aplicativo de mensagens). • Atuar com atendimento ao cliente (externo e interno), com objetivo de garantir a melhor jornada do cliente, com intuito de mudar a percepção do reclamante para uma garantia na nota de satisfação; • Interpretar as reclamações dos consumidores, atuando na correção de causa raiz, sendo demandas técnicas e comerciais. • Formalizar o tratamento das solicitações com clareza e objetividade garantindo o entendimento de clientes