• Support daily use of REALTIME CTMS, eSource, and eRegulatory modules. • Assist users with system navigation, troubleshooting, and workflow questions. • Support implementation of new research technologies and sponsor systems. • Participate in system testing, validation, and workflow optimization activities. • Assist with user account management and access requests. • Develop and maintain protocol-specific eSource templates. • Translate study protocols into efficient electronic workflows. • Build visit-specific source documentation. • Configure forms, templates, workflows, and data collection tools. • Standardize eSource practices across research sites. • Support quality review and refinement of eSource templates. • Evaluate coordinator workflows and identify opportunities for improvement. • Support implementation of standardized processes across sites. • Assist with development of study calendars, visit schedules, and workflow tools. • Collaborate with research operations teams to improve efficiency and compliance. • Deliver training on REALTIME and research technology platforms. • Develop user guides, job aids, and training materials. • Support onboarding of new research staff. • Assist sites transitioning from paper source to eSource. • Provide ongoing coaching and support to research personnel. • Assist with sponsor portal and system onboarding. • Support integration of sponsor workflows into site operations. • Maintain awareness of sponsor technology requirements.

• Provide centralized regulatory support for the CVRS clinical research network • Support regulatory start-up, site activation, IRB management, regulatory maintenance, and quality review activities across multiple clinical research sites • Prepare and maintain regulatory documentation • Coordinate IRB submissions and amendments • Manage electronic regulatory files within REALTIME • Support study activation activities • Conduct regulatory quality reviews • Serve as a regulatory resource for research sites • Ensure compliance with sponsor requirements, IRB requirements, Good Clinical Practice (GCP), FDA regulations, and CVRS Standard Operating Procedures

Role Description As the new Clinical Grievances Nurse, you will be responsible for reviewing incoming member cases to determine if the appropriate care was given. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. If you are located within PST, CST, MST time zones, you will have the flexibility to work remotely* as you take on some tough challenges. Please note this team is not planning on hiring for 6-8 weeks so the hiring process will be slower than usual. Primary Responsibilities: - Perform clinical assessment of healthcare services provided to our members for appropriateness - Understand relevant state and federal grievance and peer review requirements and accreditation standards applicable for processes supported - Facilitate telephonic discussion with health care providers and/or members to obtain additional clinical information - Provide timely, quality service to members and providers while upholding UnitedHealthcare culture values - Act as a resource for others with less experience - Work independently and collaborate with Medical Directors and non-clinical partners - Function as a member of a self-directed team to meet specific individual and team performance metrics - Manage and maintain quality and productivity metrics You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - Current, unrestricted RN license in the state of residency - 3+ years of total RN experience including clinical experience in an inpatient/acute setting - Demonstrated clinical documentation skills and critical thinking skills - Demonstrated proficiency in computer skills - Windows, Instant Messaging, Clinical Platforms, Microsoft Suite including Word, Excel, and Outlook - Designated workspace and access to install secure high-speed internet via cable/DSL in home - Live in PST, CST, or MST and work 8-5 in their time zone Requirements - Bachelor’s in Nursing or higher - Experience with Managed Care Clinical Quality Programs - Case management experience - Clinical appeals and grievances experience - Audit/chart review experience - Experience in a telecommuting role - Demonstrated ability to effectively utilize UHG applications, including but not limited to authorization applications, auto correspondence, and member & provider demographic systems *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy. Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) The salary for this role will range from $60,200 to $107,400 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Role Description The Clinical Specialist will play a critical role in delivering product training, clinical education, and in-procedure support for PROCEPT Robotic Systems. You will ensure optimal OR workflow and troubleshooting during live cases, provide in-service education, support installations and software updates, and help drive procedural efficiency across assigned accounts. In addition, you will partner closely with Sales to identify opportunities for utilization growth and account retention. - Deliver product training and clinical education to surgeons, staff, and new users - Support live procedures to ensure optimal OR workflow, setup, and troubleshooting across assigned accounts - Provide in-service and field support, including installations and software updates - Execute procedural scheduling and efficiency improvements to maximize case coverage - Partner with Sales to identify opportunities for utilization growth and account retention - Collaborate with team members to drive program efficiency and ensure regulatory compliance - Support marketing and training events, including physical setup and presentations - Gather and relay customer insights to Marketing and R&D to inform product and program enhancements - Maintain accurate case log files, expenses, and administrative documentation in Salesforce - Upload case logs as required to central repository for all cases supported - Track and document surgeon progression through the surgeon pathway, ensuring completion of required onboarding and competency milestones - Ability to travel 75% or greater as necessary Qualifications - Bachelor’s degree or equivalent experience - 2-4 years clinical experience preferred - Strong interest in medical devices and robotics Requirements - As a condition of employment, you must achieve clinical proficiency such that you can cover a case independently within 60 days post-graduation of our internal sales training program, Aqua Academy - Should you need additional support to achieve this milestone, there is a possibility for 30 days supplemental coaching to gain sign-off Benefits - Pay Range for this role: $108,000.00 plus commission