ISC2 - International Information System Security Certification Consortium

• Oversee the management of over 160+ chapters worldwide, formation and onboarding of new chapters, developing policies, processes and procedures to effectively execute and maintain all ISC2 programs related to chapter functions and operations. • Collaborate on the development and launch of various ISC2 corporate initiatives for chapters on a global scale, and work with regional teams to determine best practices for regional implementation. • Lead the implementation of key change initiatives (projects) related to the Board-approved chapter strategy. • Oversee chapter leadership groups (Chapter Advisory Committee and Chapter Regional Management Committees), providing support, guidance and resources to ensure effective governance, communication, and committee activities pursuant to ISC2 objectives. • Using a blend of data-driven and relational insights, develop strategies to ensure chapter leaders and members recognize the value of ISC2 membership and remain engaged. • Lead the execution of all ISC2 hosted events and forums for chapters to ensure high level of participation and engagement. • Provide effective and regular outreach to chapters to strengthen relations with ISC2 to better align chapter activities with ISC2’s goals and mission. • Collaborate with various ISC2 business units, working closely to develop synergetic marketing communication strategies and campaigns that promote ISC2 programs and initiatives related to chapters. • Supervise regional chapter specialists on day to day work, maintaining level of excellence in meeting SLA’s, support, communication and training. • Review chapter audits and develop action plans for inactive chapters, providing assistance so they meet requirements and remain in good standing. • Collaborate with other non-profit/academic organizations to grow ISC2 programs via chapter partnerships. • Develop an awards and recognition program to acknowledge outstanding chapter achievements. • Establish accurate and valuable metrics to gauge member value and awareness, communicate and report on programs activities regularly with various business units. • Demonstrate commitment to valuing diversity and contributing to an inclusive working and learning environment. • Motivate and lead a diverse, high-performing team, utilizing effective talent management practices to attract and retain team members. • Ensure high levels of employee engagement, operations performance excellence, commitment to continuous learning and appropriate succession planning. • Perform miscellaneous duties as assigned.

• Recruit new partners for sales growth and manage existing partners. • Enable channel partners through training on the business value and ROI of ISC2 products. • Maintain a high level of customer satisfaction with current partners. • Collaborate with ISC2 marketing teams to develop, implement, and manage marketing strategies. • Prepare and deliver reports to management on quarterly basis. • Manage daily sales activities with partners to achieve revenue growth. • Develop partner specific sales and marketing plans to increase marketing and selling efforts.

• Architects and advances an enterprise-wide global advocacy and strategic engagement strategy aligned to ISC2’s organizational priorities. • Serves as a catalyst for the synthesis and prioritization of key issues, positions, and strategies related to organizational objectives and enterprise priorities. • Advances the growth and strategic position of ISC2 by establishing and maintaining effective formal and informal links with major constituencies, including relevant government departments and agencies, major employers, key industry leaders, academic institutions, nonprofit and NGO decision-makers, chapter leaders and members, and other thought leaders and stakeholders. • Serves as an ISC2 champion and ambassador in the exchange of knowledge and views, ensuring that ISC2 has the appropriate range of relationships, support, and programs to achieve desired outcomes. • Shapes ISC2’s point of view and public voice on cybersecurity workforce development, AI governance, digital trust, certification and skills pathways, and the future of the profession. • Leads the development of strategic partnerships that expand ISC2’s influence, reach, and mission effectiveness globally. • Helps position ISC2 as a leading convener on issues at the intersection of cyber workforce, AI, and digital trust. • Supports ISC2’s effort to develop new markets with an eye toward increased footprint, impact, engagement, and the delivery of market-appropriate programs and global operations. • Provides strategic advice and guidance to the CEO and Executive Leadership Team and keeps them aware of opportunities and developments across public policy, industry, academia, standards, and the global cybersecurity ecosystem. • Advises on emerging issues including AI security, digital trust, cyber workforce resilience, standards, and related global technology governance issues. • Supports the CEO in interface with the Board of Directors and external stakeholders as it relates to the portfolio and refinement of ISC2’s long-term strategy. • Represents ISC2 with credibility in senior forums, coalitions, public conversations, and major industry gatherings. • Drives accurate and disciplined operating protocols, including clear targets, KPIs, and accountability across the function. • Prepares, gains acceptance for, and monitors implementation of the annual portfolio budget to ensure financial targets are met. • Develops a diverse and inclusive, high-performing, accountable team of employees and consultants necessary to accomplish ISC2’s mission and objectives. • Serves as a member of the Executive Leadership Team, acting as a champion of ISC2’s employee culture, leading by example, and committed to developing future employee leaders. • Performs other duties as assigned.

• Assist in the processing and fulfillment of orders by ensuring orders and financial documentation are accurate for EMEA B2B and OTP sales. • Supports sales reps by communicating and assisting with completion of other department’s requirements forms, templates, etc. (finance, education) • Be a subject-matter expert on the order-entry process using the Salesforce platform for the B2B and OTP sales team • Manage EMEA B2B post sales class fulfilment process (fulfillment changes, pre-class instructor calls, enrollment reports etc.) to ensure classes are delivered on time and without issue • Support with the assessment of opportunity creation metrics for individual sales team members; to ensure accurate Salesforce pipeline entries • Support EMEA sales by submitting IT tickets for SFDC related issues • Manage EMEA sales support issues (exam, training, and AMF vouchers) through to resolution • Responsible for implementing Post Class Satisfaction Surveys • Responsible for creating/distributing class certifications of completion • Participate in weekly calls, regarding upcoming classes, with cross-functional and internal teams • Responsible for all Salesforce training to new sales representatives for EMEA region • Responsible for OTP and new instructor onboarding process with education for EMEA region • Miscellaneous duties as assigned

• Serve as the primary point of contact for assigned accounts, ensuring ongoing satisfaction and long-term retention • Conduct regular account reviews to assess customer goals, usage, and outcomes, providing actionable recommendations • Increase exam completion rates by monitoring learner progress, removing barriers, and providing engagement strategies • Facilitate service delivery by coordinating instructor assignments, tracking of client expected training schedules, and ensuring all logistics are in place • Manage preparation and distribution of training materials, ensuring accurate and timely delivery to customers • Oversee the day-to-day management of accounts, including processing orders, running reports, and maintaining accurate records in CRM systems • Track customer utilization, training fulfillment, and certification outcomes to ensure contractual obligations are met • Develop and deliver account-level reporting on performance, usage, and ROI • Identify upsell and cross-sell opportunities through regular account engagement and success planning and engage sales partners to close

• Develop, organise and deliver quality training to employees from start to finish, including all scheduling, preparing materials and communication • Be comfortable with running multiple programs concurrently, being agile to support with requests and changing priorities • Deliver all training and learning activities to remote, globally dispersed employees, mainly utilising Webex video meeting collaboration but also in-person training (on occasions) • Create an L&D calendar of programs, ensuring programs are communicated and delivered on time to deadlines • Maintain accurate records of training activities. Record keeping will include updating employee attendance, monitoring completion of training, surveys and analysing evaluation results, to ensure accurate provision of learning and development for current and future L&D needs • Identify training and development needs to influence future L&D activities across the organization • Manage communications relating to L&D including the L&D Inbox, emails, meetings and communication of training opportunities to employees • Prioritise and organise time to deliver multiple tasks with a high level of attention to detail • Proactively understand stakeholder needs, seeking to find the best possible solution • Work closely and collaboratively within a diverse team, to deliver quality services to our stakeholders • Assist as needed with the development of a long-term L&D strategy alongside the HR Business Partner and Senior Director, Human Resources, providing ideas for long term programs and training to support teams across ISC2

• Develop the Sales Training and Education strategy • Set up, prepare for, and facilitate assigned sales courses • Ensure all sales colleagues are trained to the highest standards • Coach sales managers on external and internal sales processes • Bridge gaps between sales and other departments • Facilitate communication within the sales enablement team

• Manage the design and development of instructor-led and self-paced learning experiences for our Certification Education and Continuing Education programs • Translate curriculum blueprints, modular structures, and competency frameworks into detailed learning materials, storyboards, and assessments • Ensure design alignment with assessment strategies and evaluation frameworks • Manage project plans, development timelines, and production cycles in alignment with LD&D operational roadmaps • Coach and mentor staff to build design capability, technical proficiency, and learning science expertise

• Meet and exceed annual revenue targets as defined by the business • Develop and execute a territory strategy within the Northern and Western Europe, including the Baltics • Engage with key stakeholders in market to position ISC2 as a credible partner in workforce development initiatives • Identify and develop new accounts while growing engagement and business from existing accounts • Drive and support ISC2 digital transformation efforts to introduce and maximize self-service commerce where possible • Maintain a pipeline of sales opportunities using Salesforce CRM

• Provide strategic leadership, oversight, and governance for the Americas Event team, ensuring consistent delivery across in-person, hybrid, virtual, and webinar programs • Lead annual planning, set team goals, success metrics and timelines for the Americas event portfolio, ensuring alignment with organizational priorities • Oversee regional event budgets, forecasts, pricing models and cost-of-delivery analysis to support informed decision-making • Review event performance, financial outcomes and attendee insights to guide portfolio optimization and future planning • Partner with cross-functional teams to ensure audience acquisition, optimized member programming, and content alignment • Establish team priorities, operating procedures and resource allocation to support balanced workloads, operational excellence and scalable delivery • Foster an inclusive, collaborative and ISC2 values-aligned team culture • Oversee and deliver regional event performance reporting, including expenses, revenue contribution, attendee and sponsor feedback, and ROI analysis • Translate performance data into clear recommendations and decisions for leadership regarding investment, prioritization and future improvements • Conduct competitive analysis and audience insights to benchmark performance and identify growth opportunities • Manage event budgets, ensuring accuracy, responsible spending, and allocation across events • Develop and maintain scalable processes, SOPs and operational frameworks for the Americas event team • Identify operational, technical and financial risks and develop mitigation strategies • Define the vision, success metrics and roadmap for ISC2’s virtual events and webinar portfolio, ensuring scalability, consistency and long-term value • Serve as the strategic owner of ISC2’s global virtual event and webinar program, setting direction for programming, technology, attendee engagement and partner integration • Provide oversight and governance to ensure consistent, high-quality delivery by production teams • Collaborate with marketing, communications, business development, member engagement and content teams to optimize virtual audience acquisition and engagement • Oversee the global webinar calendar, intake process and production team to ensure consistency and quality • Provide oversight of ISC2’s event technology ecosystem, including vendor relationships, contracting, integrations and data flows • Evaluate technology performance, identify gaps and drive adoption of tools or enhancements that improve event efficiency, reporting and attendee experience • Provide thought leadership and contribute to committees or initiatives as assigned • Stay current on trends in event management, delivery, event technology and industry best practices • Partner with cross-functional stakeholders to improve processes, workflows and documentation of best practices • Develop and maintain a working understanding of ISC2 certifications, membership value, products, and services to support effective member engagement and consistent event experience across in-person and virtual programs • Perform other duties as assigned