• You'll own ZeroFox's MSSP & Hyperscaler partnership strategy — end to end. That means building and managing relationships with managed security service providers, developing co-sell programs with AWS and GCP, and supporting OEM channels where they can accelerate ZeroFox's reach into enterprise accounts. • This isn't a relationship management role. You'll define how ZeroFox goes to market through and with the channel, build the enablement infrastructure partners actually need to sell effectively, and hold yourself accountable to partner-sourced and partner-influenced revenue targets. You'll work closely with direct sales, product, and marketing — and you'll need to be as comfortable whiteboarding a co-sell motion with an AWS PDM as you are presenting a pipeline review to our executive team. • In your first 90 days, you'd audit the existing partner portfolio, identify the top five to seven MSSP relationships worth accelerating, define the co-sell activation plan for AWS and GCP, and deliver a channel GTM strategy to the leadership team.

• Support and grow existing CX-focused partners within an assigned territory. • Recruit, onboard, and activate new strategic partners aligned to Nextiva’s go-to-market strategy. • Build collaborative business plans with partners outlining revenue targets, enablement activities, and growth initiatives. • Drive partner engagement through regular meetings, QBRs, enablement, and joint account strategy. • Partner closely with Sales, Marketing, Channel Operations, Solutions Consulting, and leadership teams to accelerate pipeline and bookings. • Maintain accurate forecasting and pipeline visibility through Salesforce and internal reporting tools. • Analyze partner performance using dashboards, reporting, and business intelligence tools such as Power BI. • Represent Nextiva at partner events, customer meetings, and industry engagements. • Serve as a trusted advisor to partners while advocating internally for partner success.

Role Description Atlassian is continuing to drive investments focused on developing our largest, most strategic customers. We partner with 82% of the Fortune 500 and work with teams at IBM, Tesla, Dish, Lufthansa and many more. Our Account Management team looks to deepen our relationships with our customers, explore how we solve their most complex challenges, and help them realize value across our solutions. Our Account Management team owns retention and accelerates expansion, ultimately contributing to the transformation of our largest Enterprise customers worldwide. You will drive revenue growth across Atlassian’s full product portfolio by: - Delivering high customer retention rates - Proactively engaging on expansion opportunities - Leading upsell, upgrade & cross-sell opportunities throughout the customer lifecycle You will partner closely with our Global Sales Team to drive Total Book of Business growth, including: - Strategic opportunities - White space analysis - Strategic account planning & mapping - Cross-functional partnership with Sales support teams We are looking for a team player who can adapt rapidly to changing events and handle the complexity and detail orientation that comes with large strategic accounts. You need to prioritize high value activities amongst competing priorities and have over 5 years of relevant experience with a proven track record of achieving revenue targets and accelerating expansion within your owned book of business, ideally with experience in owning sales engagements end-to-end. Qualifications - Five or more years experience in account management, inside sales, customer success or other relevant business areas - Ability to establish rapport and build relationships and trust over the phone and on video across a wide variety of countries and cultures - Proven track record of meeting or exceeding performance goals - Experience managing high-revenue customer engagements with Enterprise-level customers - Experience managing complex, end-to-end sales cycles is preferred - Experience managing through change and transformations Requirements - Experience selling Enterprise SaaS products across a global account footprint (preferred) - Experience working with Channel Partners & GSIs to retain and grow customer accounts (preferred) - Experience using Salesforce, Clari and Tableau (preferred) - Experience analyzing data to support identifying opportunity and projecting growth trajectories (preferred) Benefits - Health and wellbeing resources - Paid volunteer days - Wide range of perks and benefits designed to support you and your family Company Description At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them. To learn more about our culture and hiring process, visit go.atlassian.com/crh .

• Manage inbound customer requests for custom jewelry pieces • Serve as the primary point of contact for assigned accounts • Communicate directly with customers via email, phone, and messaging platforms • Ensure a high-touch, responsive customer experience • Review customer submissions and identify missing or unclear details • Ask clarifying questions to refine design and production requirements • Translate customer needs into clear, actionable internal instructions • Help customers understand pricing, material, and design trade-offs • Coordinate with CAD, production, and operations teams • Track order progress from design to manufacturing to delivery • Ensure all required materials (e.g., stones, specifications) are received • Escalate production or technical issues when needed • Follow up on pending approvals, missing inputs, or stalled orders • Maintain accurate notes and updates in internal systems • Ensure smooth progression of orders through the pipeline • Support continuous improvement of internal workflows