• Managing accounts from onboarding to renewal. • Managing and guiding clients on all levels: technical, business, and product. • Working on quotes, agreements, and NDAs ensuring a smooth onboarding journey. • Researching & identifying potential prospects based on strategy development aspects. • Maintaining highly targeted outbound outreach (email, phone, LinkedIn, etc.) to source meetings with key prospects. • Introducing clients to new features and handling new feature releases.

• Client information collection - Quotation stage: collect complete specs from clients — product type, dimensions, materials, finishes (foil, emboss, spot UV, etc.), print colors, quantities per order, annual volume, dielines, ship-to address/port, target dates. Chase what's missing until the spec is 100% complete. - Sampling stage: collect final artwork files, confirm sample specs against the quote, collect shipping addresses, coordinate sample dispatch and delivery, track client feedback and approval/revision decisions. - Production stage: verify final artwork matches approved sample, confirm PO details, quantities, packing/carton requirements, labeling requirements, and shipping details before anything is released to the factory. • Client communication - Answer inbound client messages (email primarily) within agreed SLAs. - Send structured follow-ups when information is missing — polite, persistent, precise. - Follow our email conventions (subject format, CC rules) on every thread. - Draft status updates so clients always know where their project stands. • ERP & data hygiene - Log every meaningful client interaction in our ERP (comms log). - Keep order statuses, files, and specs current — artwork, dielines, spec sheets attached with correct file types. - Flag anything ambiguous or contradictory before it moves downstream — never guess. • China team liaison - Translate client requirements into clear, complete production-ready briefs for our internal quoting lead and factory team. - If you speak Chinese: communicate directly with the China team in Mandarin, and ensure nothing gets lost in translation between client English and factory Chinese. - Chase internal answers (pricing, lead times, feasibility) so client responses never stall.

• Lead, coach, and grow a team of Learning Experience Designers and Content Developers, setting clear goals and development plans for each team member. • Develop the end-to-end execution plan for learning experiences and content, ensuring programs are engaging, scalable, and tied to measurable business outcomes. • Partner with sales leadership, enablement peers, and subject matter experts to translate skill and knowledge gaps into structured curricula and content. • Establish standards and best practices for instructional design, content development, and use of learning technology across the team. • Manage intake, prioritization, and delivery of learning and content requests, balancing speed with quality across multiple concurrent projects. • Measure the effectiveness of learning programs using data, and iterate designs based on results and field feedback. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Role Description jrni is looking for a Sales Operations Specialist to be the day-to-day link between our go-to-market teams and the systems and processes they rely on every day. This hands-on role blends quoting, deal support, enablement, and commissions administration — supporting Sales, Customer Success, and Finance so they can move fast and close confidently. You'll partner closely with our Salesforce Administration team, who own the technical build of the org, while you own how the business actually uses it day to day. Location: United States (Remote) Key Responsibilities - Training & Enablement - Train new hires on Salesforce, quoting tools, and core sales processes as part of onboarding. - Support ongoing Salesforce usage questions for Sales and CS, and maintain process guides and playbooks (system setup and technical fixes are owned by the Salesforce Administration team). - Quote Creation & Deal Support - Serve as the primary resource for quote creation — building accurate, professional quotes within Salesforce CPQ or the native quoting tool. - Manage the business logic of the product catalog, price books, and discount structures; support renewal and upsell/cross-sell pricing scenarios. - Partner with Finance and Sales leadership on deal desk workflows for non-standard pricing, approvals, and contract terms. - Contracts, Compensation & Commissions - Assist with contract review and processing, and reconcile bookings, billing, and revenue data across Salesforce and Finance systems. - Administer sales compensation plans; calculate, process, and audit commission payouts and resolve disputes. - Pipeline Management & Reporting - Support territory management, lead routing, quota tracking, and pipeline hygiene in partnership with Sales and CS leadership. - Build and maintain dashboards and reports covering pipeline, ARR, renewal health, and quota attainment for QBRs, board prep, and commission calculations. - Work in Excel/Google Sheets for data imports, audits, and reporting needs, and act as an operational partner to Sales and CS on day-to-day process questions. Qualifications - 3+ years in Sales Operations, Revenue Operations, or a similar GTM-facing role. - Hands-on experience with Salesforce CPQ, native quoting, or deal desk workflows. - Experience supporting sales compensation plans and commission calculations. - Demonstrated ability to build complex reports and dashboards; strong Excel/Google Sheets skills. - Excellent communication and training skills — comfortable with sellers and technical stakeholders. Preferred - Salesforce Administrator certification or other Salesforce credentials. - Experience supporting contract review or contract operations. - Exposure to revenue intelligence or forecasting platforms (Clari, Forecast, etc.). - Familiarity with GTM stack tools: Salesloft, Outreach, ZoomInfo, Gong, or similar. Benefits - Base Salary Range: $95,000 – $110,000 annually, depending on experience and location. - This range reflects the target for this role; final offers may vary based on experience, skills, and location. - jrni also offers health/dental/vision, 401(k), paid time off, and other benefits. Equal Opportunity jrni is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other characteristic protected by federal, state, or local law. Employment decisions are based on qualifications, merit, and business need.