Accounts Receivable Specialist locations Remote - North Carolina time type Full time job requisition id R37954 It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Accounts Receivable Specialist Position Summary The Accounts Receivable Specialist plays a key role in supporting accurate cash application, proactive collections efforts, and the maintenance of healthy customer accounts. This position is responsible for ensuring timely follow-up on outstanding balances, maintaining accurate records, and supporting the resolution of billing and payment issues. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, values accountability, and takes pride in delivering consistent, high-quality work that supports both operational excellence and strong customer relationships. What Success Looks Like We will know the Accounts Receivable Specialist is successful when they consistently demonstrate: - Timely and professional follow-up on assigned accounts - Accurate payment application and account maintenance - Reduction of past-due balances within assigned portfolio - Clear and professional communication with customers - Reliable documentation of collection activity and commitments - Prompt escalation of risks, disputes, or unresolved issues - Strong collaboration with internal billing and accounting teams Key Responsibilities Accounts Receivable & Collections Support - Perform regular follow-up on assigned customer accounts regarding outstanding balances - Maintain consistent collection activity according to established schedules and expectations - Document all customer communication, payment commitments, and account updates - Escalate unresolved or high-risk accounts appropriately Payment Application & Reconciliation - Support daily payment application and account reconciliation activities - Monitor incoming payments and update customer account statuses - Identify discrepancies between payments received and outstanding balances - Ensure account records remain accurate and up to date Billing Dispute & Resolution Support - Identify billing issues or disputes impacting payment activity - Assist with gathering documentation needed for dispute resolution - Track open disputes and support follow-up through resolution - Communicate recurring issues or trends to leadership Customer Communication - Communicate professionally with customers regarding: - Outstanding balances - Payment status updates - Basic invoice-related questions - Utilize approved communication methods and messaging standards - Escalate complex or sensitive situations when appropriate Data Accuracy & Reporting - Maintain detailed and accurate account notes and records - Ensure collection activity is documented in a timely manner - Support accurate AR aging and reporting processes - Assist with report preparation and account research as needed Team Collaboration - Partner closely with the Billing Operations & AR Manager on priorities and escalations - Support workload balancing and team coverage as needed - Participate in AR meetings and process improvement discussions - Contribute to a positive, team-oriented work environment What You Bring Behavioral Competencies - Strong attention to detail and organizational skills - Ability to manage multiple priorities in a fast-paced environment - Accountability and ownership of assigned responsibilities - Professional communication and customer service mindset - Strong follow-through and problem-solving abilities - Adaptability and willingness to learn new systems and processes - Ability to work independently while collaborating effectively within a team - High level of integrity and professionalism Qualifications Preferred Experience - 3+ years of experience in accounts receivable, billing, accounting, or related fields - Experience with ERP or accounting systems required - Experience supporting reconciliations, collections, or month-end close activities preferred - Exposure to audit support processes is a plus Skills & Technical Knowledge - Proficiency in Microsoft Office, including Excel, Outlook, Teams, and Word - Strong analytical and spreadsheet skills - Excellent written and verbal communication skills - Strong customer service and relationship management abilities - Process-oriented mindset with strong accuracy and attention to detail - Comfortable learning and utilizing new technology and systems Important Role Boundaries The Accounts Receivable Specialist does not independently: - Approve credits, refunds, or write-offs - Negotiate payment terms without authorization - Resolve complex billing disputes independently - Make accounting or revenue recognition decisions - Communicate policy exceptions without leadership approval All exceptions and approvals must be escalated through the Billing Operations & AR Manager. Physical Requirements - Office environment with in-office presence required at least three days per week - Ability to sit for extended periods while working on a computer - Ability to occasionally lift up to 20 pounds - Frequent use of standard office equipment and computer systems Why Join FHI? At FHI, we believe our people drive our success. We value accountability, teamwork, integrity, and service-minded leadership. This role offers an opportunity to grow your accounting and business operations experience while contributing to a collaborative and fast-moving environment.

• Own and manage an assigned accounts receivable ledger, prioritizing collection activity based on value, age, risk, and customer history. • Contact customers by phone, email, customer portals, and formal correspondence to chase overdue balances and secure confirmed payment dates. • Review aged debt regularly and take clear, documented action to prevent balances moving into higher-risk ageing brackets. • Build professional relationships with customer accounts payable teams, purchasing contacts, and internal account owners to remove payment blockers. • Investigate and resolve payment queries, including missing purchase orders, billing disputes, invoice delivery issues, credit notes, short payments, deductions, and unapplied cash. • Support month-end close activities by providing commentary on aged debt, high-risk balances, bad debt exposure, and expected cash receipts.

Role Description A Collections Specialist plays a critical role in ensuring that the company’s outstanding balances are collected in a timely and efficient manner. They must have excellent communication and negotiation skills, as well as strong analytical skills. They must also be able to work effectively in a team environment and manage multiple priorities. Additionally, they must have a thorough understanding of collections laws and regulations. Qualifications - Empathy and Customer Service Orientation - Strong Communication Skills - Negotiation and Persuasion - Active Listening - Problem-Solving Abilities - Organizational Skills - Resilience and Persistence - Attention to Detail - Financial Acumen - Compliance Knowledge - Conflict Resolution - Data Analysis - Computer Proficiency - Demonstrates maturity and accountability - Able to adapt to different management and communication styles - Self-driven and solution-oriented Requirements - Understand and follow the set of standards and processes that produce a predictable result for the client. - Contacting customers: Responsible for contacting customers who have overdue accounts to remind them of their outstanding balances and to negotiate payment arrangements. - Resolving disputes: Resolve any disputes or issues related to outstanding balances. - Recording customer interactions: Maintain accurate and complete records of all customer interactions. - Analyzing account data: Analyze account data to identify trends and patterns. - Developing collections strategies: Develop and implement collections strategies aligned with the company's financial goals. - Participating in cross-functional teams: Work with other departments to ensure collections processes are properly aligned. - Maintain accurate and real-time timesheets. - Receive mentoring and feedback from peers and others. - Escalate complicated issues to a more senior resource or other appropriate teams. - Actively participate in team meetings. - Attend training & team meetings as required. - Ensure work aligns with company standards. - Assist team members as required. - Maintain constant and clear communication with clients and colleagues. - Collaborate with all departments to maximize client satisfaction. - Continuously provide feedback to help improve processes and procedures. - Provide or facilitate timely responses and guidance to client requests. - Maintain documentation, processes, and standards through change management processes. - Maintain an in-depth knowledge of the products and services offered. - Additional duties as required. Performance Deliverables - Collection Effectiveness Index (CEI) - Days Sales Outstanding (DSO) - Collection Rate - Aging of Receivables - Average Collection Period - Call Quality and Productivity - Promise-to-Pay Rate - Bad Debt Ratio - Aging Bucket Improvement - Collection Expense Ratio - Customer Satisfaction - Compliance Adherence - Reduction in Delinquency Rate Benefits - 100% Remote Work: Enjoy the flexibility of working from anywhere! - Paid Leave: Take time off to recharge, starting upon regularization. - HMO Benefits: Comprehensive healthcare coverage as soon as you're regularized. - Government-Mandated Benefits: All statutory benefits such as SSS, PhilHealth, and Pag-IBIG are fully provided. - Fun & Collaborative Culture: Be part of a dynamic team that values creativity, innovation, and teamwork. Note This is a full-time employment position and NOT an Independent Contractor arrangement. A background check is part of our hiring process and will be completed before moving to the job offer stage.

Role Description We are seeking an experienced Accounts Receivable (AR) Operations Specialist to support and optimize our end-to-end AR processes. The ideal candidate will play a key role in collections, payment application accuracy, and identifying process improvement opportunities to enhance cash flow and reporting accuracy. This role involves close collaboration with cross-functional teams, timely issue resolution, and a commitment to consistency and compliance in financial operations. - Review AR aging reports and perform invoice, payment, and credit reconciliations. - Reconcile and process incoming payments from Cash App, identifying and resolving discrepancies using transaction histories and digital wallet dispute workflows. - Oversee daily payment application processes, ensuring timely and accurate transaction postings; troubleshoot and resolve related issues. - Work cross-functionally with Sales, Logistics, Collections, and Accounting to resolve billing and payment discrepancies, including chargebacks, short payments, and overpayments. - Ensure timely and accurate upload of payment documentation—including check deposits, smart safe receipts, and ACH remittance details—to internal systems. - Support bi-weekly bank reconciliations related to AR entries and assist with external audits by preparing and adjusting supporting documentation. - Manage payment reconciliation and reporting for consignment accounts, ensuring alignment with contractual obligations. - Process account adjustments, write-offs, and credit memos in compliance with company policies. - Conduct weekly quality reviews of payment applications and reconciliations to ensure data accuracy, integrity, and policy adherence. - Generate weekly reports on AR aging related to Cash App payments, highlighting trends in digital payment failures, settlement lag, or chargebacks. - Collaborate with the Collections team to track and collect overdue balances where customers used Cash App, leveraging Cash App transaction histories and dispute workflows. - Lead and contribute to continuous improvement initiatives, promoting best practices to enhance AR efficiency and reduce aged receivables. - Facilitate online meetings and email correspondence with customers to resolve AR discrepancies, with special attention to Cash App payment verification and refund processes. Qualifications - Proven experience in Accounts Receivable operations or a similar finance role. - Strong understanding of AR processes, payment application, and reconciliation. - Experience reconciling digital wallet payments (e.g., Cash App, PayPal, Venmo) is strongly preferred. - Proficiency with accounting software and ERP systems (e.g., SAP, Oracle, NetSuite). - Advanced Excel skills and the ability to analyze financial data. - Strong communication and collaboration skills, with a problem-solving mindset. - Detail-oriented and highly organized, with the ability to manage multiple priorities. - Familiarity with internal controls and audit practices is a plus. Benefits - Fully remote position. - Opportunities for professional growth; working with the largest companies in the expanding cannabis industry ($10M+ monthly revenues).