GreenSlate

Implementation Specialist II Remote Full Time Mid Level JOB BRIEF At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As an Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you. This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. WHAT WE EXPECT FROM YOU - Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements - Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects - Utilize Asana checklists and follow protocols for each project setup - Transfer/escalate issues to other team members as required - Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently - Submit software development requests and bugs to development on behalf of users - Training and providing ongoing support to new Implementation Specialists to assist with setups - Assist with planning and coordinating user communications as necessary - Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers - Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform WHO YOU ARE - Bachelor's degree - Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 2+ years - Software implementation/Project Onboarding: 1+ years - The ability to deal with high volumes and work under pressure - The ability to hold oneself accountable for completing one's own tasks correctly - Self-monitoring, self-aware, and self-correcting - A desire to find the solution, not just finish the task - A systematic, process-oriented approach to work, you take pride in getting configurations exactly right, every time - Genuine interest in becoming a deep technical expert in GreenSlate’s platform, you want to know every setting, option, and configuration available - Demonstrated experience navigating and configuring complex, multi-layered software systems, the more customizable the platform, the better - Knowledge of production workflows and accounting basics is a plus! - Strong written communication skills, you can translate technical setup details clearly and concisely in written form - Extremely focused and detail-oriented WHAT YOU CAN EXPECT FROM US - Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises - Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform - Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive - Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change - A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do SALARY RANGE: $60K to $72K

• Analyze, design, develop, test, and implement custom reporting solutions • Develop automated and self-service solutions that empower users with efficient access to data and reporting • Participate in change management, go-live support, and maintain end-user training documentation • Perform project management functions by providing project estimates, target dates, and planning and organizing development tasks • Monitor, identify, and resolve reporting and data issues • Develop new or make appropriate changes to existing workflows and reports • Understand data structures, values, and transformations as needed • Contribute to the development of standards, processes, and procedures that support improved reporting and validation quality and accuracy • Work on client projects with a sense of urgency • Utilize various data and reporting tools, including Alteryx, Microsoft SQL Server, Microsoft Excel, Google Sheets, Snowflake, and Tableau

• Help build the entertainment industry’s most advanced production finance application • Work closely with the product design team to move from concept to execution • Collaborate with a passionate engineering team that values SOLID principles and test-driven development • Shape the architecture and grow your skills • Directly power the platform that studios, film franchises, and content creators rely on

Title: Technical Account Manager Location: Remote Job Description: JOB BRIEF At GreenSlate, we make our clients' needs a priority, knowing that our customer service sets us apart from our competitors. We're looking for an outgoing individual with a passion for technology and a desire to provide an exceptional level of service to join our growing team. You'll be responsible for supporting our VIP clients while maintaining a sense of empathy to the client's needs, and providing them with a friendly, positive, and knowledgeable experience. The goal is to ensure that all current and potential users of the company software have the information and tools they need, and an understanding of GreenSlate's green initiative. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. WHAT WE EXPECT FROM YOU - Work in the Technical Account Management Intercom pipeline by answering incoming support calls and emails with a sense of urgency and exemplary custom service. - Assist dedicated VIP client Slack channels. - Create how-to videos for the help center using Guidde. - Transfer/escalate issues to other team members as needed. - Assist with new client onboarding meetings and training as needed. - Lead weekly payroll and crew member webinars. - Assist with onsite crew member support as needed. - Assist with UAT testing of new software releases as needed. - Utilize Intercom software to log tickets and resolutions. - Submit software development requests and bugs to development on behalf of users. - Spread GreenSlate's mission statement and encourage clients to join us in being environmentally conscious. WHO YOU ARE - Bachelor's degree or higher; or 2 to 3 years of related experience and/or training; or equivalent combination of education and experience - Customer service experience - Passion for technology, the environment, and going green! - The ability to deal with high volumes and work under pressure - A desire to find the solution, not just finish the task - Enthusiastic attitude about providing superior customer service - Excitement to learn the ins and outs of GreenSlate software platforms - Knowledge of production accounting basics is a plus! - Excellent listening and communication skills - Focused and detail-oriented Preferred: - Advanced knowledge of digital payroll management solutions - Previous payroll experience - Proficient knowledge of union/non-union payroll and grossing - Advanced knowledge of the complete flow of payroll from beginning to end WHAT YOU CAN EXPECT FROM US - Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises - Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform - Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive - Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change - A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do SALARY RANGE: $65,000-$75,000 The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds. GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties.

• Participate in daily stand-ups across our NYC, LA, and Costa Rica teams • Write clean, maintainable code grounded in SOLID principles and software craftsmanship • Submit every pull request with thoughtful context, and give the same quality of review to your peers • Practice Test-Driven Development (TDD) for relevant functionality • Collaborate through pair programming and active code reviews • Create architecture documents for new features and engage in technical design discussions before development begins • Take technical ownership of a meaningful portion of an enterprise application that is revolutionizing content production

• Complete complex/studio software project setups and modifications as required by the client • Answer incoming support calls and emails • Utilize Asana checklists and follow protocols for each project setup • Transfer/escalate issues to other team members as required • Utilize Intercom ticketing system to manage client requests • Submit software development requests and bugs to development on behalf of users • Training and providing ongoing support to other Implementation Specialists to assist with setups • Assist with planning and coordinating user communications as necessary • Assisting Technical Account Management with clients to ensure their setups are enabled correctly • Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

• Lead and continuously improve IT service delivery across a 200+ person distributed remote workforce, ensuring consistent SLAs, first-call resolution rates, and end-user satisfaction • Own the health, performance, and lifecycle of GreenSlate's endpoint fleet, including patch management, imaging, remote remediation, and hardware provisioning • Oversee automated onboarding, offboarding, and device lifecycle management • Partner with business stakeholders on internal systems architecture, access management, and IT-adjacent cloud services (e.g., AWS, Google Workspace, Azure, M365) • Apply an automation-first lens to every IT workflow: onboarding sequences, ticket triage, patch deployment, reporting, and SaaS provisioning should be automated by default • Evaluate and recommend emerging AI and automation tools that can accelerate IT operations or deliver measurable business value • Serve as a key operational partner to the CISO on security initiatives, translating security policy into operational IT controls, configurations, and staff behaviors • Own vulnerability response workflows for IT-managed infrastructure, coordinating with the Information Security team on CVE triage, remediation timelines, and change management • Support SOC audit readiness by maintaining accurate asset inventories, access records, and change logs within Jira and Rippling • Ensure security tooling is deployed on endpoints and servers, and integrated with Jira-based incident workflows • Directly manage and develop a team of helpdesk administrators and sysadmins, fostering a culture of ownership, continuous improvement, and measurable outcomes • Conduct regular 1:1s, performance reviews, and career development conversations; actively mentor team members toward growth opportunities • Partner with department heads to understand evolving technology needs and deliver solutions that scale with the business • Define, track, and report to senior leadership on IT KPIs, including ticket SLAs, First Call Resolution rate, fleet compliance, patch coverage, and automation ROI, on a recurring basis • Oversee the IT and SaaS portfolio budget, identifying cost reduction and consolidation opportunities without compromising capability or security

• Review requirement specifications and technical design documents to provide timely and meaningful feedback and to understand deliverables to be tested • Create detailed, comprehensive and well-structured test cases; ensure test cases are maintained • Perform thorough testing as assigned • Identify, record, document thoroughly and track defects • Design, develop and execute low complexity automation scripts • Adhere to Greenslate quality standards • Attend Scrum ceremonies and other meetings as required • Collaborate with internal teams to resolve defects • Provide accurate task estimates • Identify risks while testing and raise them appropriately • Identify areas where automation can be leveraged • Stay current with new testing tools and test strategies

JOB BRIEF At GreenSlate, we make our clients’ needs a priority, knowing that our customer service sets us apart from our competitors. We’re looking for an outgoing individual with a passion for technology and desire to provide an exceptional level of service to join our growing support team. As the technical onboarding specialist, you’ll be responsible for project setup and training of clients while providing them with a friendly, positive and knowledgeable experience. The goal is to ensure that all users of the company software have the information and tools they need, and the knowledge to use it. This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com. WHAT WE EXPECT FROM YOU - Complete complex/studio software project setups and modifications as required by the client - Answer incoming support calls and emails - Utilize Asana checklists and follow protocols for each project setup - Transfer/escalate issues to other team members as required - Utilize Intercom ticketing system to manage client requests - Submit software development requests and bugs to development on behalf of users - Training and providing ongoing support to new Implementation Specialists to assist with setups - Assist with planning and coordinating user communications as necessary - Assisting Technical Account Management with meeting with clients to ensure their setups are enabled correctly - Assist Digital Project Manager with meeting with clients to maintain the company’s projects like audits and checklists WHO YOU ARE - Bachelor's degree - Customer Service: 3+ years - Software implementation/Project Onboarding: 1+ years - The ability to deal with high volumes and work under pressure - The ability to hold oneself accountable for completing their own tasks correctly - Self monitoring, self aware and self correcting - A desire to find the solution, not just finish the task - Enthusiastic attitude about providing superior customer service - Excitement to learn the ins and outs of GreenSlate software platforms - Experience supporting accounting or other business operations software - Knowledge of production workflows and accounting basics is a plus! - Excellent listening and communications skills - Extremely focused and detail oriented WHAT YOU CAN EXPECT FROM US - Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises - Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform - Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive - Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change - A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do SALARY RANGE: $60,000-$72,000 The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds. GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties. GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States

JOB BRIEF We are seeking a motivated Hours to Gross Administrator to join our team! The ideal candidate understands the entertainment payroll space, thrives in a fast-paced environment, and constantly drives towards process improvement and operational excellence. This role is remote within the United States. WHO WE ARE GreenSlate is the fastest-growing provider of technology and business solutions for media productions. We provide the most advanced technology for production accounting and entertainment payroll. Our innovative cloud-based platform is evolving the entertainment industry’s back-office by replacing inefficient paper-based processes with digital solutions. The studios, film franchises, independent producers, and content creators we serve benefit from greater efficiencies, better access to data, and cost savings, and they minimize their impact on the environment. GreenSlate offers a full range of payroll, software application, production accounting, tax credit management, ACA compliance & benefits, production insurance, and consulting services. To learn more about the productions we partner with, please visit greenslate.com. WHAT WE EXPECT FROM YOU - Work directly with HTG Manager and Coordinator to setup, test, and update union contract set up in the Hours to Gross Engine (HTG) - Data entry of contract scale rate and minimum wage tables in HTG system and ensure accuracy in a timely manner - Proactive in anticipating the needs of the HTG team with contract set up, testing and providing administrative support - Track collective bargaining agreement expiration dates WHO YOU ARE - 1+ years’ experience in payroll and data entry - Entertainment union payroll experience a plus - Detail-oriented and inquisitive - Proactive problem-solver - Effective time management skills WHAT YOU CAN EXPECT FROM US - Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises - Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform - Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive - Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change - A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do SALARY RANGE:$40,000 - $50,000 The physical demands that are described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to hear and see. The employee is regularly required to stand and sit/ The employee is regularly required to practice manual dexterity sufficient to operate standard office equipment. Specific vision abilities required by this job include close vision and distant vision. While performing the duties of this job, the employee is exposed to standard office equipment. Occasionally called upon to work hours in excess of the normal daily schedule. The employee may need the ability to lift up to 50 pounds. GreenSlate is an equal opportunity employer and committed to providing equal employment opportunity to all applicants and team members regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. GreenSlate makes reasonable accommodations for handicapped and disabled team members. At GreenSlate, we take steps to ensure our customers and applicants remain safe from online fraud and scams. We never ask for credit card numbers, credit reports, or other sensitive information as part of our application process, and we do not require applicants to purchase training or pay a fee. We encourage applicants to do research before engaging in any transaction and never give out their credit card or bank account information to any unknown parties. GreenSlate is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.