• Partner with strategic initiative owners and the VP of Pro Solutions to vet new programs and rollouts prior to launch. • Evaluate proposed initiatives against current company processes, systems, and field realities to anticipate and resolve execution challenges. • Facilitate cross-functional readiness reviews to ensure initiatives are aligned with operational best practices and frontline capabilities. • Travel extensively to field locations to observe implementation of new programs, gather real-time insights, and assess executional effectiveness. • Serve as the “eyes and ears” of the corporate team in the field, ensuring programs are implemented with minimal disruption and maximum impact. • Capture and communicate best practices and lessons learned from the field to continuously refine future rollouts. • Act as a key liaison between the field and corporate teams, ensuring two-way communication and collaboration throughout the launch cycle. • Partner with Operations, Sales, Training, Marketing, and Technology teams to align on executional plans and support materials. • Present clear, solution-oriented feedback to initiative owners and leaders to drive informed decision-making. • Analyze field data and feedback to identify trends, barriers, and opportunities for improvement across programs and processes. • Develop actionable recommendations and drive follow-up actions to enhance the customer and team member experience. • Contribute to post-launch reviews to ensure accountability and measure long-term success of initiatives.

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles. Spectacles is home to our hardware products with a world-class research & development team. We are focused on pushing the boundaries of what a camera can be, specifically overlaying computing on the real world. Next Generation Spectacles are our first pair of glasses that bring augmented reality to life. We’re looking for a Product Design Technical Program Manager to join Spectacles! What you’ll do: - Work as a part of both the Program Management Office and the Spectacles Product Design Team to create and maintain streamlined development schedules for mechanical and electromechanical parts, adapting to unforeseen challenges and helping to chart new courses of action as needed - Responsible for design release schedule, delivery of parts and BOM management from early design concepts to mass production - Collaborate with cross-functional teams to ensure quality, cost, and schedule goals are met - Understand technical issues and help to bring together key partners to quickly converge on a solution - Drive development and manufacturing of early prototypes, travel to manufacturing partners, and help diagnose and close issues during manufacturing - Present key status updates to leadership Knowledge, Skills & Abilities: - Knowledge of product design processes, manufacturing processes, DOE management, and tooling lead times - Risk identification and mitigation, ability to prioritize parallel paths and communicate needed information to drive issue resolution - Self-motivating with strong critical thinking skills - Ability to filter and distill relevant information for the right audience - Ability to travel internationally up to 25% of the time Minimum Qualifications: - Bachelor's degree in Mechanical Engineering, Electrical Engineering or related field - 3+ years of combined experience in program management and mechanical/electrical engineering for complex consumer electronics products Preferred Qualifications: - Experience working with Product Design, Industrial Design, and Operations - Proven track record of interdisciplinary system integration of electrical, mechanical, and software components - Experience with project management across engineering, operations, and manufacturing - Experience with PLM or PDM software for BOM management and supplier release - Experience with project/issue tracking and version control software If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information. "Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets. Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Role Description Ensure customers successfully adopt and realise value from Descartes’ solutions by leading seamless implementations, translating business needs into effective system configurations, and building trusted client relationships from onboarding through long-term success. Outcomes — What Success Looks Like - Deliver end-to-end implementations on time and within scope, achieving high client adoption and satisfaction scores. - Enable clients to fully utilise the solution, demonstrated by strong usage metrics and reduced post-implementation support needs. - Maintain consistently high client satisfaction (e.g., CSAT/NPS targets) through proactive communication and high-quality support. - Manage multiple implementations effectively, meeting timelines while maintaining accuracy in configurations and documentation. - Identify, troubleshoot, and resolve implementation and support issues effectively, minimising disruption to client operations. - Successfully scope, coordinate, and deliver custom development requests aligned with client requirements and business goals. - Proactively recommend and implement improvements to workflows, processes, and client experience. Skills & Competencies — How the Work Gets Done - Experience managing software implementations, from discovery through go-live and support. - Ability to translate client business needs into system workflows and configurations. - Strong client relationship management with a focus on trust and long-term value. - Strong critical thinking skills to diagnose issues and design effective solutions. - Ability to test, troubleshoot, and optimise system configurations and customisations. - Excellent verbal and written communication skills in English. - Ability to clearly explain technical concepts to non-technical users and deliver effective training. - Strong organisational skills with the ability to manage multiple priorities and deadlines. - Detail-oriented with disciplined documentation and process tracking. - Comfortable working with software platforms, CRM systems, and basic technical concepts. - Proficiency with MS Office; familiarity with eCommerce or logistics technology is an advantage. - Fast learner who thrives in a dynamic, evolving environment. - Takes ownership of client outcomes and follows through on commitments. - Works effectively both independently and as part of a distributed, remote team. - Proactively escalates risks and communicates progress to stakeholders. Culture Add — TEAM Values - Maintains open, honest communication with clients and internal teams. - Strives for high-quality implementations and continuous learning. - Owns projects and client outcomes end-to-end. - Tracks progress and success through measurable outcomes. What’s in It for the Candidate - Fully remote role within a global organisation, collaborating across regions and time zones. - Directly influence customer success and retention by delivering solutions that power global commerce. - Develop expertise in eCommerce and logistics technology, with opportunities to expand into more complex projects or leadership roles. - Manage your own portfolio of clients while supported by experienced colleagues and structured processes. - Work with cross-functional teams, including Product, Support, and Engineering. - Gain hands-on experience with industry-leading platforms, client environments, and diverse business use cases. Join Us As we scale, we’re looking for new doers, collaborators and innovators to join Descartes in uniting the people and technology that move the world as the Global Leader in Logistics and Supply Chain Technology. We’re entrepreneurial, hardworking, geeky-in-a-good way problem solvers. Guided by our values, we nurture a TEAM focused culture that invests in people and creates opportunities for advancement across a broad spectrum of career paths. We prioritize work-life balance and foster an environment with the space to take ownership, to be heard, and to carve a path for your individual accomplishments to help drive our success. At Descartes, everyone has a voice and the best idea wins, regardless of who makes it. We offer competitive compensation, great benefits, remote and flexible work hours, and the opportunity to join a company on an awesome mission with a great existing team and trajectory.

• Orchestrates and oversees the entire implementation process for new cases and re-enrollments • Develops and manages case implementation project plans for each new and re-enrolled case • Coordinates with external and internal partners including enrollment firms and Payroll Deduction Specialists to ensure necessary steps are completed in a timely and accurate manner • Conducts product and technology platform enrollment training for key agencies, brokers, and producers • Participates in VIP and Finalist Meetings • Demonstrates a solid knowledge of Trustmark’s products, services and technology platforms • Displays a base understanding of interdependencies/relationships with other internal partners • Establishes self to producers, clients and enrollment partners as Trustmark’s single point of contact for all case set-up and enrollment activities