• Lead end-to-end implementation of new practices, including system setup, workflow design, and go-live support • Serve as the RCM subject matter expert, ensuring all billing processes are accurate and optimized • Oversee all areas of the revenue cycle: charge capture, coding (CPT/ICD-10), claims submission, denials management, A/R follow-up, and patient billing • Partner with internal teams (Billing, Coding, BI, Training, and Operations) to ensure successful onboarding • Identify and mitigate risks related to payer setup, credentialing, authorizations, and billing workflows • Ensure proper configuration and use of billing systems (e.g., ProCollect, EMRs, clearinghouses) • Develop and document standardized implementation processes and best practices • Provide post-go-live support and performance monitoring to ensure stability and success • Act as the primary point of contact for clients during onboarding

Role Description The Document Specialist is responsible for prototype document drafting, audits and delivery for new business plans (on-boarding), provisional plan amendments (existing plans) and termination amendments (departing plans). This associate will provide timely and accurate processing of specified activities within the Department, focusing on meeting daily/weekly/monthly team metrics. The Document Specialist is also responsible for document-to-system updates and audits for New Business plans (on-boarding, Plan Rules Audit) and provisional plan amendments (existing plans). Qualifications - Ability to communicate effectively (clear, concise, professionally) with all levels within the Ascensus organization. - Demonstrates ability to document procedures that are clear and easy to understand. - Effectively solve problems with direction utilizing resources/procedures for a specific process, with a defined resolution. - Ability to focus and understand details on specific tasks while understanding to a limited extent the identified implications to the entire process associated with the task. - Address conflicts within team (direct circle of influence) related to tasks/processes for which they have direct ownership. - Make decisions on participant or plan level transactions based on precedent (assistance may be required). - Ability to work efficiently with a pre-defined schedule or set of existing priorities, but also able to be flexible if a situation calls for it. - Ability to work well independently on specific tasks. - Develop and maintain rapport with others, demonstrates sensitivity and respect for others. - Completes daily work as assigned and seeks out opportunities to assist peers with daily volumes. - Will take on additional departmental responsibilities when assigned. Requirements - Four year degree or equivalent required. Bachelor’s degree in Business, Finance or related field preferred. - Familiarity with MS-Office software applications, including Excel, PowerPoint, Word, & Visio. - Ability to work overtime and meet the needs of cyclical trends of the business organization. Benefits - We are proud to be an Equal Opportunity Employer. - Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. - We will never ask you for payment or require you to purchase any equipment. - If you are suspicious or unsure about the validity of a job posting, we strongly encourage you to apply directly through our website.

• Lead and execute growth initiatives with a strong emphasis on high‑quality client implementation • Ensure that new and existing clients receive services that align with contractual commitments, regulatory expectations, and Navitus quality standards • Partner closely with Growth, Sales, Implementation, Product, and Customer Success leaders to ensure quality outcomes across the full client lifecycle • Provide executive oversight to ensure delivery risks are identified early, quality gaps are proactively addressed • Drive accountability for implementation accuracy, completeness, and timeliness • Lead continuous improvement efforts to strengthen delivery quality, operational controls, and client experience • Establish and monitor quality metrics, service standards, and performance indicators • Identify, escalate, and mitigate delivery risks • Own end ‑ to ‑ end issue management • Monitor trends in errors, defects, rework, complaints, and escalations • Partner with Sales, Product, Customer Success, and Navitus leadership teams to ensure that market feedback is reflected in services

• Meet with veterinary practice leadership to review what is working and what could be improved to maximize Vetsource product benefits to the practice and their clients. • Train the veterinary practice customer on the Vetsource product(s) or service(s) of utmost value to them, while having the ability to adapt or alter training sessions based on real-time customer feedback, questions, or newly stated pain points. • Collaborate closely with the Sales team to offer an exceptional and seamless customer experience, creating continuity for practices while focusing on the Vetsource product(s) or service(s) that matter most to our veterinary practice customer. • Provide recommendations, resources, and assets to the hospital team, based on a practice’s highest indicated needs and interests. • Maintain an innovative and adaptive approach to implementing the Vetsource platform within practices.