Role Description Estamos em busca de um Analista de Suporte nível II (Implantação) para atuar na implementação da nossa plataforma junto aos clientes, garantindo uma experiência consultiva desde o kickoff até a entrada em operação. Buscamos alguém que goste de conversar com clientes, tenha facilidade para entender processos de negócio e possua boa capacidade técnica para conduzir integrações e configurações de uma solução SaaS. Procuramos um profissional que não seja apenas executor de tarefas, capaz de entender a operação do cliente, orientar as melhores práticas de utilização da plataforma e conduzir implantações de forma consultiva, tornando-se uma referência técnica para o cliente durante todo o processo. - Conduzir reuniões de kickoff, acompanhamento e implantação com clientes. - Entender a operação do cliente e propor a melhor forma de utilização da plataforma. - Executar o processo de implantação seguindo os checklists e padrões internos. - Configurar ambientes e validar integrações da plataforma. - Apoiar clientes durante toda a fase de implementação, esclarecendo dúvidas técnicas e funcionais. - Atuar como ponte entre clientes, Suporte, Produto e Desenvolvimento quando necessário. - Acompanhar cronogramas de implantação e garantir que as entregas ocorram dentro dos prazos. - Documentar processos, configurações e decisões tomadas durante os projetos. Qualifications - Experiência com implantação ou implementação de soluções SaaS. - Facilidade para conduzir reuniões e se comunicar com clientes. - Perfil consultivo, com capacidade de entender necessidades e sugerir soluções. - Conhecimento em integrações entre sistemas. - Organização para conduzir múltiplos projetos simultaneamente. - Boa comunicação escrita e verbal. Requirements - Experiência com plataformas de e-commerce como VTEX, Shopify, Loja Integrada, Wake ou Nuvemshop. - Conhecimento em logística e processos de pós-venda. - Experiência com plataformas de logística reversa. - Conhecimento sobre integrações com transportadoras, ERPs e APIs. - Experiência em empresas SaaS B2B. Contract - PJ Salary Range - R$5.500,00 - R$6.000,00 Work Model - Remoto

• Lead onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support. • Train agency teams on how to use Sensi’s technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders. • Serve as the onsite teacher, coach, and trusted advisor who helps non-technical users feel comfortable and confident with the platform. • Present Sensi’s AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits. • Manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption. • Identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them. • Build strong relationships with agency owners, care managers, caregivers, and other key client stakeholders. • Support light technical troubleshooting during deployments and escalate issues when needed. • Gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes. • Maintain accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot. • Partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes. • Stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.

• Successfully managing customer onboarding and implementation projects from kickoff to completion • Ensuring customers are set up correctly and effectively using Documo products • Collaborating with internal teams to address technical or process challenges • Serving as a trusted advisor during implementation and providing ongoing guidance for adoption • Contributing to customer satisfaction, retention, and long-term product value • Lead post-sales onboarding and implementation of Documo products • Configure solutions to meet customer requirements and business processes • Develop project plans, timelines, and success criteria for each implementation • Conduct technical workshops, training sessions, and knowledge transfer with customer teams • Identify and resolve potential technical or operational challenges during implementation • Ensure customers understand how to use Documo products effectively • Provide guidance on best practices, workflows, and integrations • Monitor adoption metrics and proactively address usage gaps • Collect customer feedback to inform process improvements and product enhancements • Partner with Customer Success, Sales, and Product teams to ensure smooth delivery and alignment • Communicate project status, risks, and solutions to internal stakeholders and customers • Serve as a technical point of contact for customers during the implementation lifecycle • Stay informed about industry trends, product updates, and best practices • Document processes, workflows, and integration configurations • Contribute to the development of templates, guides, and playbooks to improve implementation efficiency

• Identify, design, and deploy AI-driven solutions that solve core business challenges and optimize internal workflows. • Serve as our internal AI champion; continuously evaluating our operations and building tools that drive efficiency, automation, and scale. • Bridge the gap between abstract business needs and functional, AI-powered systems. • Leverage modern vibe-coding platforms and low-code/no-code ecosystems to rapidly prototype and deploy scalable solutions.