Title: Home Lending Account Specialist I Location: Columbus United States Job Description: - Job Identification210752433 - Job CategoryAccount Service - Business UnitConsumer & Community Banking - Locations 3415 Vision Dr, Columbus, OH, 43219, US - Job ScheduleFull time Job Description At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Home Lending Account Specialist within the Chase brand, you will be responsible for providing exceptional service by managing incoming calls from customers inquiring about their mortgage accounts. Being the primary point of contact, you will be thoroughly trained in the product to address any questions our customers might have, from simple payment inquiries to more complex issues such as escrow. You will collaborate with internal specialists to ensure our customers have access to experts for further assistance if needed. As a representative of the Chase brand, you will strive to deliver exceptional client service by assisting our customers throughout their mortgage needs, offering options and finding the right solutions. Our team members are dynamic, proactive, adaptable to change, maintain a positive attitude, continuously develop their skills, and contribute to achieving the organization's broader objectives. Job Responsibilities - Own the customer experience from start to finish while treating customers with respect and displaying empathy - Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively - Balance the competing responsibilities and goals of a metrics-driven environment - Demonstrate resiliency and extreme adaptability in a fast-paced environment - Navigate multiple technologies while staying engaged with our customers - Document customer account activities thoroughly and concisely - Demonstrates personal excellence including punctuality, reliability, integrity, and accountability - Approach problems logically and with good judgment to ensure the appropriate customer outcome - Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices - Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information - Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency Required Qualifications, Capabilities, and Skills - High School diploma/GED required - Minimum of one year of customer interaction or customer support, either by phone or face-to-face - Must be willing to work in an environment that requires 100% high volume phone-based customer interaction - Detail oriented with exceptional communication, interpersonal and problem solving skills - Proven ability to work effectively in a fast-paced environment - Ability to think strategically, understand the business objectives, and translate them into actionable items - Strong desire to learn and become better educated in the mortgage industry - Demonstrated ability to work independently and as a member of a high performing team - Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information - Intermediate analytical, computer, and research skills Work Schedules: This is a hybrid (3 days in office / 2 days remote) role located in Columbus, subject to change. Work schedule will vary and specific information will be provided by the hiring manager and subject to change based on business needs. About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

Title: Home Lending Account Specialist I Bilingual English and Spanish Required Location: Columbus United States Job Identification 210752448 Job Category Account Service Business Unit Consumer & Community Banking Job Description: At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success. As a Home Lending Account Specialist within the Chase brand, you will be responsible for providing exceptional service by managing incoming calls from customers inquiring about their mortgage accounts. Being the primary point of contact, you will be thoroughly trained in the product to address any questions our customers might have, from simple payment inquiries to more complex issues such as escrow. You will collaborate with internal specialists to ensure our customers have access to experts for further assistance if needed. As a representative of the Chase brand, you will strive to deliver exceptional client service by assisting our customers throughout their mortgage needs, offering options and finding the right solutions. Our team members are dynamic, proactive, adaptable to change, maintain a positive attitude, continuously develop their skills, and contribute to achieving the organization's broader objectives. Job Responsibilities - Own the customer experience from start to finish while treating customers with respect and displaying empathy - Inspires customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively - Balance the competing responsibilities and goals of a metrics-driven environment - Demonstrate resiliency and extreme adaptability in a fast-paced environment - Navigate multiple technologies while staying engaged with our customers - Document customer account activities thoroughly and concisely - Demonstrates personal excellence including punctuality, reliability, integrity, and accountability - Approach problems logically and with good judgment to ensure the appropriate customer outcome - Leverages business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices - Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information - Effectively prioritize work, critical thinking and exercise independent judgement to ensure efficiency Required Qualifications, Capabilities, and Skills - High School diploma/GED required - Reading and speaking in both Spanish and English fluently is required for this role - Minimum of one year of customer interaction or customer support, either by phone or face-to-face - Must be willing to work in an environment that requires 100% high volume phone-based customer interaction - Detail oriented with exceptional communication, interpersonal and problem solving skills - Proven ability to work effectively in a fast-paced environment - Ability to think strategically, understand the business objectives, and translate them into actionable items - Strong desire to learn and become better educated in the mortgage industry - Demonstrated ability to work independently and as a member of a high performing team - Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information - Intermediate analytical, computer, and research skills Work Schedules: This is a hybrid (3 days in office / 2 days remote) role located in Columbus, subject to change. Work schedule will vary and specific information will be provided by the hiring manager and subject to change based on business needs.

• Identify, develop and execute on partnerships with specialty pharmacies and pharmacy chains & banners by: • Leveraging the evolving scope of pharmacy practice to capitalize on opportunities to improve patient access to care and improve health outcomes. • Ensuring that programs or new initiatives are aligned with strategic priorities identified by the brand team. • Leading customer meetings with proper governance and involve cross-functional colleagues, when required. • Analyzing and presenting market dynamic information, sales data, marketing information and market access updates to enhance account development. • Ensuring customers are well informed about AbbVie products including product changes, back orders and launches. • Conducting quarterly business review with customers. • Strategically invest in retail pharmacy conferences and coordinate across the portfolio and identify in field team attendance at booths. • Ensuring optimal communication with proper internal stakeholders. • Participate in brand teams ad hoc and in-field teams. • Identify opportunities to enhance pharmacist knowledge on therapeutic areas related to AbbVie products. • Develop, improve, and maintain the education distribution model. • Work with commercial to develop appropriate collateral material for retail pharmacies with a digital focus. • Play an active role in in-field team initiatives and work collaboratively with colleagues in ensuring strong execution against strategic priorities (Commercial, AbbVie Care and Market Access). • Ensure best practice sharing across team members and bring agility at resolving business issues by being strategic, resourceful and accountable.

• Responsible for managing and growing a portfolio of existing and renewing clients following the onboarding process led by Sales • Serves as the primary point of contact for clients & brokers, ensuring exceptional service delivery and strengthening client relationships • Builds strong customer relationships through regular and proactive communication • Utilizes a consultative approach in determining the most effective coverage for a particular client’s need • Prices quotes with commercial and risk underwriters who will structure and decide commercial terms • Acts as a central point of contact for clients and/or intermediaries • Owns the renewal process for assigned client portfolio • Develops and executes cross-selling strategies to Coface’s existing clients • Identifies weaknesses in the portfolio and comes up with solutions while ensuring client retention • Supplies management with verbal and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services