Google Operations Center

Role Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Manager (Lead) will be a high-impact, cross-functional leader with extensive expertise in digital marketing, sophisticated data analytics, and strategic team management, possessing the acumen to architect and deliver robust, scalable solutions within a high-velocity, fast-paced environment. The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Responsibilities - Lead end-to-end program management for digital marketing campaigns, ensuring seamless execution across cross-functional teams - Monitor campaign performance and ensure healthy deployment across channels (email, paid media, events, etc.) - Drive operational excellence by managing service levels, deliverables, and OKRs - Compile and present weekly, monthly, and quarterly performance metrics with actionable insights and recommendations - Partner with leadership and stakeholders to improve workflow efficiency and business outcomes - Stay current with industry trends, tools, and best practices in digital marketing and marketing automation - Lead technical discussions and provide guidance on data architecture, analytics, and reporting solutions - Analyze campaign and operational data to evaluate performance and identify optimization opportunities - Design and implement scalable data solutions, including automation of manual processes and workflow improvements - Leverage tools such as SQL, Tableau, Power BI, or similar platforms for data extraction, transformation, and visualization - Ensure data quality, accuracy, and reliability across reporting systems - Act as a thought leader in data best practices, innovation, and continuous improvement (including AI-driven solutions where applicable) - Act as incident coordinator to validate, prioritize, and assign issues for resolution - Evaluate feasibility of solutions, approve workarounds, and ensure timely resolution - Drive process improvements to enhance scalability, efficiency, and data delivery - Continuously identify opportunities to optimize infrastructure and operational workflows - Lead, mentor, and manage a team of digital marketing specialists and data analysts - Conduct regular 1:1s, performance reviews, and provide ongoing coaching and feedback - Design and implement performance improvement and incentive programs - Support career development and foster a high-performance, engaged team culture - Hire, onboard, and train new team members across workflows - Ensure teams have the tools, training, and resources needed to succeed - Collaborate effectively with cross-functional teams including marketing, product, engineering, and external partners - Communicate complex data insights and program updates clearly to both technical and non-technical stakeholders - Manage competing priorities and stakeholder expectations in a dynamic environment Qualifications - Bachelor’s degree in Marketing, Business, Engineering, Computer Science, or a related field (or equivalent experience) - 15+ years of experience in program/project management and data analytics roles - 8+ years of experience in digital marketing (email, paid media, etc.) with experience in relevant email automation tools like Marketo, Eloqua, Hubspot etc - 8+ years of people management experience leading high-performing teams - Strong understanding of SQL and data analysis across databases (e.g., MySQL, PostgreSQL, Oracle) - Proven ability to manage cross-functional programs and deliver in fast-paced environments - Excellent problem-solving, analytical, and critical thinking skills - Strong communication and stakeholder management skills Preferred Qualifications - Experience with Agile methodologies and product lifecycle management - Experience in marketing technology and automation platforms - Ability to prioritize effectively in environments with competing stakeholder demands - Strong technical judgment and ability to drive data-driven decision-making - Exposure to AI/automation for process optimization Key Competencies - Strategic thinking & execution - Data-driven decision making - Technical leadership - Stakeholder influence - Team leadership & coaching - Operational excellence - Innovation & continuous improvement Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: We are seeking a strategic and people-focused YTM POD Manager to lead a portfolio of high-impact Viewer and Creator channel programs. This role will directly manage the Strategic Program & Operations Leads (Viewer/Creator Leads) and is accountable for driving program vision, organizational alignment, and business outcomes at scale. As a leader of leaders, the candidate will define channel strategy, ensure operational excellence across programs, and build a high-performing team that delivers on brand awareness, customer acquisition, and revenue growth goals. The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Strategic Leadership & Channel Ownership - Own the overarching strategy and vision for Viewer and Creator channel programs across regions - Provide direction to Viewer & Creator Leads, ensuring alignment with business goals and marketing priorities - Identify growth opportunities, channel expansion strategies, and investment priorities - Drive long-term planning including annual roadmaps, OKRs, and business cases - People Leadership & Team Management - Directly manage and develop YTM Program Leads (Viewer/Creator Leads) - Build, coach, and scale a high-performing team of program and operations leaders - Set clear performance expectations, KPIs, and career development plans - Foster a culture of accountability, innovation, and operational excellence - Executive Stakeholder Management - Act as the senior escalation point for cross-functional and executive stakeholders, including leadership teams - Drive alignment across global/regional stakeholders and resolve complex dependencies - Influence decision-making at senior levels through data-driven insights and strategic recommendations - Ensure high stakeholder satisfaction across all programs - Program Governance & Performance Oversight - Oversee execution of multiple marketing programs across Viewer and Creator channels - Establish governance frameworks, operating cadences, and reporting structures - Review and guide WBRs (Weekly Business Reviews) and QBRs (Quarterly Business Reviews) - Ensure consistent tracking of performance metrics, ROI, and program effectiveness - Operational Excellence & Scale - Drive standardization and scalability of workflows across channels - Ensure operational rigor in program execution, resource allocation, and prioritization - Identify systemic inefficiencies and implement cross-channel process improvements - Balance strategic initiatives with execution realities across teams - Marketing Innovation & Automation Strategy - Define the vision for marketing automation across Viewer and Creator programs - Guide teams in leveraging tools (e.g., CRM, automation platforms) for personalization and scale - Drive innovation in campaign execution, audience targeting, and lifecycle marketing - Ensure measurable impact on ROI and efficiency through automation Minimum Qualifications: - 15+ years of experience in marketing program management, operations and digital marketing - 8+ years of strong digital platforms and media platforms in developing comprehensive media strategies across various digital channels - 7+ years of people management experience, including managing managers - Proven track record of leading large-scale, multi-channel marketing programs - Strong experience in stakeholder management at senior/executive levels - Demonstrated success in driving operational excellence and process transformation Preferred Qualifications: - Experience working with global teams and complex organizational structures - Experience with marketing technologies (e.g., CRM, automation, analytics tools) - Ability to operate in fast-paced, ambiguous environments with high ownership Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You’ll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business. The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Client Leadership - Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor - Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges - Translate client objectives into actionable strategies and integrated marketing plans - Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders Team & Project Leadership - Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones - Foster a high-performance, collaborative team culture focused on continuous improvement and shared success - Ensure projects are delivered on time, on budget, and to the highest quality standards Strategy & Innovation - Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels - Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys - Help shape and evolve our service offerings by bringing market insights and client feedback to leadership Business Growth & Account Expansion - Identify new opportunities within accounts to expand our support across services, products, or geographies - Write and present proposals and new work recommendations to clients - Partner with business development and senior leaders to pitch and onboard new client programs when needed Minimum Qualifications: - 10+ years of experience leading client-facing teams in an agency or in-house marketing environment - 5+ years in account management or client services, with demonstrated success owning senior-level relationships - 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels - Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights - Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels - Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight Preferred qualifications: - Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy - Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards. The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation - Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline - Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team - Project manage campaign development and deployment - Kick off and strategically manage campaign production with offshore production team, provide guidance and answers to production team during the production process, manage production timelines - Coordinate with Data Specialist to ensure that data requirements and inputs are fully aligned with the HTML development and production process, including managing minor, non-substantive HTML updates (e.g., punctuation, spacing, formatting corrections) as needed to support timely delivery - Communicate production progress to PMM, facilitate approval of proofs and prototypes, ensure any changes are implemented after prototype and proof review - Flag issues that arise during production process and proactively seek solutions - Manage campaign deployment in Gamma, monitor campaign health - Actively manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform. - Be the expert on Gamma campaigns under their management - Monitor campaign deployment health through Gamma reporting tools and internal tools. Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring - Troubleshoot and solve escalations - When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team - Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team - Keep things organized - Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum - Maintain internal project status trackers and post launch quality control sheets - Ensure accurate work progress tracking in Asana - Drive innovation and thrive for excellence - Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing generative AI tools in the email creative or production processes Minimum Qualifications: - Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams - 2-3 years of experience with email marketing in a fast paced environment - Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc. - Basic familiarity with HTML sufficient to make minor, non-substantive edits (e.g., punctuation, spacing, formatting); advanced HTML development or copy editing experience is not required - Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team Preferred Qualifications: - Understanding of marketing operations, processes, business requirements - Proactive and curious attitude, strong problem solving skills - Familiarity using GenAI (generative AI) for email marketing content, production and optimization - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance - Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI - Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments - Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain - Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation) - Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines - Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement - Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical Minimum Qualifications: - Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations - Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting - Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals - Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results ​ Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: - 3+ years experience with various email technology tools, a plus - 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus - Comfortable operating in a fast-paced, deadline-driven environment - Certification and experience with project management methodologies - Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Data Specialist is the subject matter expert for everything data related for email marketing campaigns managed by the Ads Campaign Operations (ACO) team. From understanding the signals available, building and maintaining pipelines for campaign targeting sets to monitoring campaign health and troubleshooting if things go sideways. On top of their technical excellence, they can also confidently talk about the data aspect of our campaigns to internal and external stakeholders. The base salary range for this full-time position is $81,000 - $98,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Collaborate with stakeholders to manage audience signals, build target audiences, and leverage them throughout the campaign execution process - Create, manage, and validate campaign audiences using SQL scripting - Collaborate with analytics teams on experiment setup, providing insights into campaign signals, explaining system behavior and its impact on setup, and confirming feasibility of implementation - Maintain and operate data pipelines, ensuring smooth operation, resolving issues, and implementing improvements for efficiency and effectiveness - Communicate campaign performance results to teams and stakeholders - Create reporting dashboards and ad hoc reports for marketers - Build key relationships with stakeholders and communicate technical information clearly to non-technical audiences - Serve as the subject matter expert for data availability for marketing campaigns Minimum Qualifications: - 5+ years of experience with SQL, including data pipeline building and maintenance, and crafting complex SQL statements for precise audience targeting - Ability to leverage code libraries for streamlined code readability and enhanced efficiency - Experience working with data visualization tools such as Tableau, Looker, and Google's internal PLX/Data Studio - 2-3 years of experience in data pipelines and analytics specifically for email marketing - Proven experience in a marketing environment within the IT industry - Experience with integrated development environments like XCode, VSC, or Eclipse (Google internal: Cider) and version control systems like GitHub (Google internal: google3) Preferred Qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: - Additional languages besides SQL (e.g. Python) are a plus, but not required - Excellent collaboration and communication skills and stakeholder management - Ability to clearly communicate data-driven observations and recommendations - Proven expertise in email marketing best practices, including dynamic content, testing methodologies, deliverability, and automation - Experience using GenAI (generative AI) to inform data targeting and personalization in email marketing - Experience designing, executing, and evaluating A/B tests for email marketing Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As the Media Coordinator, you will serve as a partner between YouTube Marketing stakeholders and the marketing campaign production team, provide coordination and support to the offshore production team, and participate in delivering quality marketing programs within SLAs. The base salary range for this full-time position is $77,000 - $95,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Coordinate with the Intake Lead to ensure all relevant requirements are received for program intake - Coordinate handoffs between global & regional teams to ensure production timelines are met - Gather all campaign details as well as assets for the offshore product team to execute on. Review the final build before it goes through other stakeholder approvals. - Collaborate with digital offshore production team to build and deliver quality marketing programs - Act as a thought partner and problem solver. Troubleshoot issues, propose solutions and enable quick resolution to generate successful outcome - Coordinate with off-shore marketing operations team during escalations including issue analysis and resolution - Support in marketing automation tool improvement projects Minimum Qualifications: - 3+ years of hands-on experience with project management tools such as Asana, Trello, Monday.com, etc. in the digital media space (email, paid media, event activation, etc.) - Strong communication skills for interacting with stakeholders and coordinating with the offshore production team - Detail-oriented, organized self-starter who can work well within a team, and manage multiple priorities and deadlines Preferred Qualifications: - Experience with Google Ads, Meta, LinkedIn, and ad serving technologies like DV360 - Highly analytical, with a track record of being a strong problem solver - Understanding of marketing operations, processes, business requirements - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The US Program Management Lead is the strategic anchor for the Marketing Program Management (MPM) function. In this leadership role, you are responsible for the governance of the "front-end" of the campaign lifecycle—including marketing intake, requirement gathering, and activation strategy. You will lead a high-performing organization of Marketing Program Management Managers across the US, serving as the primary bridge between Google’s Marketing teams and the global offshore production engine. - Establish and oversee the governance framework for US-based MPMs. - Lead high-level business reviews (WBRs, MBRs, QBRs) with Google Marketing stakeholders to communicate performance, surface risks, and plan for future growth. - Formally manage, coach, and develop a team of MPMs. - Own the end-to-end intake process, ensuring marketing requirements are gathered with precision. - Ensure seamless, standardized, and high-quality handoff from US Program Management to Offshore Production. - Analyze operating data and project statistics to identify bottlenecks in the campaign lifecycle. - Act as escalation point for US-based Marketing leads. - Lead the talent strategy for the US MPM team, ensuring robust training and clear career growth trajectory. Qualifications - 10+ years of overall experience in managing teams, coordinating projects across multiple organizations/global functional teams with at least 6-8 years in email marketing. - Deep Domain Expertise in Marketing Automation: Comprehensive understanding of the technical requirements needed for global campaign execution. - MarTech Proficiency: Familiarity with enterprise marketing tools (e.g., Salesforce Marketing Cloud, Marketo). - Expert Stakeholder Management: Proven track record of managing and influencing executive-level stakeholders within a highly matrixed global organization. - Strategic Pipeline Oversight: Demonstrated ability to manage high-volume project intake and resource capacity planning across multiple business units. - Business Acumen: Experience in managing operational metrics, capacity alignment, and driving "Business Excellence" initiatives. Benefits - Competitive wages and comprehensive health care including medical, dental, and vision coverage. - Gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident, and disability insurance minimums. - Free meals and snacks for employees who work onsite, along with fun onsite experiences.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Process Excellence Senior Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Senior Stakeholders, including Clients. S/he is responsible to ensure smooth delivery on functional and vertical goals of the site in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation. Through Continuous Improvement or Transformative ideas, drive improvements to all customer facing metrics like CSAT, Quality, Turn around time, wait time and for the organization enhance productivity, Accuracy, Quality and Resource Utilization by using LSS methodologies & DNA building within the Organization. The base salary range for this full-time position is $92,000 - $110,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Spearheading Process Excellence / Customer Experience by developing and deploying Service Excellence framework; focussing on creating best in class user experience/ or customer delight - Evaluate current current and to-be-transitioned processes including flow chart, value stream maps, performance metrics, Systems and tools , Customer Journey, Agent Journey to determine Gaps, Opportunities and optimize process performance & Leads handover process and documentation to Operation - Assist the teams is establishing the right business performance standards, set the right improvement goals in each step and collaborate with operations on designing the process to attain such metrics, reduce variation in critical business processes - Be independent and sole owner of Process Excellence / Continuous Improvement for the site and act as change agent for each assigned improvement / Transformation - Act as the liaison between relevant stakeholders to help them determine appropriate synergies and document dependencies, dates, schedules, project owners and linkages that are critical for the success of transformation activities. - Work collaboratively with the leadership team, Portfolio Owner , Business Verticals & their Leadership team to understand goals and objectives related to the user experience needs, create Continuous improvement (CI) agenda and deliver on it by designing and executing programs to bring Transformational Opportunities , Elevate Customer experience and deliver Business Values using established tools and framework - Build relationships with other regions and Global teams in order to support identification, review, prioritization and execution of key opportunities across Sites / Verticals - Coaches project team on required topics according to the specific needs of the process & Provide lean trainings to the team/and other members, where needed - Represent GOC Site / Vertical aligned to in Business Reviews with GOC Leadership / Vertical Leadership - Understanding of new age trends on Technology and be able to identify processes that can be automated and deliver on the same by working closely with the development team - Continuously seek opportunities to improve procurement processes and drive best practices - Stay abreast of industry trends and best practices in procurement and process excellence Minimum Qualifications: - 7 - 10+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence in BPO environment - Experience with Lean tools such as value stream mapping, 5S, standard work, 5 Why Analysis, etc & LSS certification - Green or Black belt - Capable of applying problem solving LSS methodologies to propose corrective action plans, including root cause analysis and preventative measures proposal - Capable of identifying Transformative Opportunities to bring in exponential Business Value - Knowledge in Automation (RPA, ML, AI & cognitive is a plus) - Experience in procurement process and technologies (e.g system, procurement analysis tool, salesforce, buying hub) is an advantage Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.