Google Operations Center

Role Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Manager, you own the "1 to 100" phase of the lifecycle. In this role, you will lead a team of specialists using validated frameworks to drive incubation expansions globally. You will oversee end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites. As a Team Lead, you will also be responsible for people management, coaching team members, overseeing pipeline prioritization, and managing executive stakeholder relationships to ensure the successful scaling of platform capabilities. Qualifications - Bachelor's degree or equivalent practical experience. - 10+ years experience in program management, operational delivery or technology deployment. - 5+ years of experience directly leading, managing, or mentoring teams. - Experience overseeing multi-regional platform rollouts, software adoption frameworks, or scaled workflows. - Experience establishing operational metrics (KPIs) and continuous product feedback loops. Requirements - Proven success leading teams responsible for executing rollouts of enterprise software, proprietary platforms, or AI-driven productivity tools globally. - Strong capability in designing feedback architectures that systematically translate operational friction into technical product features. - Experience directing large-scale user-adoption strategies, including demo outreach campaigns, training initiatives, and stakeholder alignment playbooks. - Exceptional track record of building consensus among senior cross-functional leaders, managing complex global execution schedules, and clearing deployment bottlenecks. Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage. - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Role Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Global Solutions Delivery team is the engine driving the scaling, expansion, and execution of established platform capabilities across the Google Operations Center (GOC) network. As the Global Solutions Delivery Lead, you own the "1 to 100" phase of the lifecycle. In this role, you will use validated frameworks to drive incubation expansions globally. You will lead end-to-end operational coordination for our proprietary AI workflow automation platform, manage programmatic platform outreach, and execute targeted use-case strategies to maximize technology reach and user adoption across all global sites. The base salary range for this full-time position is $93,600 - $112,300 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Qualifications - Bachelor's degree or equivalent practical experience. - 5+ years experience in program management, operational delivery or technology deployment. - Experience supporting or managing multi-regional platform rollouts, software adoption frameworks, or scaled workflows. - Experience establishing operational metrics (KPIs) and managing continuous feedback/quality assurance loops between regional operations and platform teams. Requirements - Drive global user adoption and engagement by launching structured use-case strategies and targeted demo outreach. - Establish regional feedback loops to capture daily operational bottlenecks and turn user friction into immediate product insights. - Optimize platform usability by systematically gathering user feedback across global sites to eliminate operational friction. - Standardize global expansion workflows by designing end-to-end operational blueprints, including SOPs, process flows, and RACI matrices across GOC regions using existing GOC frameworks. Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage. - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Role Description As Tech Process Senior Associate, you will be responsible for remotely assisting customers in implementing the codes for successful set up of Google’s digital marketing products. - Facilitate 6-7 hours of phone consultations daily with the customers (outbound & inbound). - Give guidance & assist customers on pre-defined and documented Google Tag Implementation techniques. - Create Shopping Campaigns and help them resolve the errors in the feed/campaign optimization. - Communicate with advertisers/webmasters via phone, email, chat, and video conferencing as needed. - Deliver high quality service to your customers, exceeding client expectations and quality scoring measures. - Troubleshooting skills and debugging tools (e.g. search consoles). Qualifications - Minimum 2-3 years of experience in technical customer support. - Strong communication, customer service, relationship management and support skills with spoken language fluency, phone support etiquette. - Knowledge of Google Adwords, Analytics, Shopping, GTM, Campaigns (Digital Marketing Tools). - CMS proficiency (basic): Exposure to a CMS like WordPress / Joomla / Shopify or similar platforms (at least 1 platform) will be an added advantage. - HTML Basic/JavaScript/PHP: Exposure or understanding of working of websites with associated knowledge on CSS/CSS3. - Troubleshooting skills and debugging tools (e.g. search consoles). Requirements - Advanced CMS proficiency (Shopify, WordPress, Wix, Magento etc.). - Website maintenance. - Working knowledge on the following: - Google Ads Basics - Google Analytics - Google Tag Manager - Attribution Models - Global Site Tag - Digital marketing/Online advertising Benefits - Competitive wages and comprehensive health care including medical, dental and vision coverage. - Gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Role Description As the Tech Process Senior Associate - (Media Activation Builder) you will serve as a vital member of moving a marketing program from conception to completion. You will support the successful implementation and execution of media campaigns across various channels. - Setup and traffic media campaigns across various platforms (e.g., display, social, video, search) - Ensure accurate ad placements, targeting parameters, and creative assets are delivered to media partners - Monitor campaign delivery and performance, identifying and troubleshooting any issues - Collaborate with ad operations and creative teams to ensure smooth campaign execution - Work closely with the marketing team to understand campaign objectives and target audiences - Collaborate with teammates to continuously optimize output and program performance Testing and Optimization: - Conduct thorough testing of campaigns across different channels and devices - Troubleshoot and resolve any rendering or deliverability issues - Analyze campaign performance data from existing dashboards and platforms to make data-driven recommendations for campaign optimization - A/B test different campaign elements to improve engagement and conversion rates - Provide campaign performance results in comparison to industry and internal benchmarks Data Analysis and Reporting: - Review campaign performance metrics, providing regular reports to the Media Delivery Manager - Identify trends and insights to optimize campaign performance - Assist in preparing post-campaign analysis and recommendations Collaboration and Communication: - Work closely with the marketing team to understand campaign objectives and target audiences - Collaborate with teammates to continuously optimize output and program performance Qualifications - 3+ years of experience in media activation, ad operations, or a similar role - Strong understanding of digital media platforms such as Google, Meta, LinkedIn and ad serving technologies such as Doubleclick - Proficient in media analytics tools such as Google Analytics and Tag Manager - Excellent attention to detail and organizational skills - Ability to identify and communicate issues to team lead and collaborate on troubleshooting - Understanding of marketing operations, processes, business requirements Requirements - Knowledge of marketing automation and CRM systems - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - Competitive wages and comprehensive health care including medical, dental and vision coverage - Gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Free meals and snacks for onsite employees, and fun onsite experiences

Role Description As the Tech Process Senior Associate (Email Campaign Builder), you will serve as a vital member of moving a program from conception to completion. You will leverage your expertise in marketing automation to influence best practices, streamline production and execution, and optimize program performance. You’ll be responsible for building components essential to the program including emails, landing pages, and campaigns. You’ll collaborate with delivery managers to ensure the accuracy of final deliverables and troubleshoot potential discrepancies. Position Responsibilities: - Email Design and Development: - Collaborate with marketing and design teams to create visually compelling and responsive email templates that adhere to brand guidelines. - Code HTML and CSS emails from scratch or using email marketing platforms. - Ensure emails render correctly across various email clients and devices. - Implement dynamic content and personalization elements in emails. - Campaign Execution: - Build, test, and deploy email campaigns using email marketing platforms (e.g., Mailchimp, HubSpot, Marketo). - Set up automated email workflows for marketing and service update campaigns. - Ensure timely and accurate delivery of emails to target audiences. - Testing and Optimization: - Troubleshoot and resolve any rendering or deliverability issues using Litmus. - Analyze campaign performance data and make data-driven recommendations for optimization. - A/B test different email elements (e.g., subject lines, calls to action, design layouts) to improve engagement and conversion rates. - Collaboration and Communication: - Work closely with the marketing team to understand campaign objectives and target audiences. - Provide technical expertise and guidance on email development best practices. - Stay up-to-date on email marketing trends and technologies. - Collaborate with teammates to continuously optimize output and program performance. Qualifications - 3+ years overall experience in email development with 2 years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc. - Proficient in HTML and/or CSS and can develop the HTML code from scratch. - Experience in various email technology tools and digital marketing automation program management such as email, paid media, event experience. - Ability to work independently and collaboratively in a fast-paced environment. - Ability to identify and communicate issues to team lead and collaborate on troubleshooting. Requirements - Experience working with code developing tools such as Dreamweaver. - Highly analytical, with a track record of being a strong problem solver. - Understanding of marketing operations, processes, business requirements. - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects. Benefits - Competitive wages and comprehensive health care including medical, dental and vision coverage. - Gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums. - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences.

Role Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Manager (Lead) will be a high-impact, cross-functional leader with extensive expertise in digital marketing, sophisticated data analytics, and strategic team management, possessing the acumen to architect and deliver robust, scalable solutions within a high-velocity, fast-paced environment. The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Responsibilities - Lead end-to-end program management for digital marketing campaigns, ensuring seamless execution across cross-functional teams - Monitor campaign performance and ensure healthy deployment across channels (email, paid media, events, etc.) - Drive operational excellence by managing service levels, deliverables, and OKRs - Compile and present weekly, monthly, and quarterly performance metrics with actionable insights and recommendations - Partner with leadership and stakeholders to improve workflow efficiency and business outcomes - Stay current with industry trends, tools, and best practices in digital marketing and marketing automation - Lead technical discussions and provide guidance on data architecture, analytics, and reporting solutions - Analyze campaign and operational data to evaluate performance and identify optimization opportunities - Design and implement scalable data solutions, including automation of manual processes and workflow improvements - Leverage tools such as SQL, Tableau, Power BI, or similar platforms for data extraction, transformation, and visualization - Ensure data quality, accuracy, and reliability across reporting systems - Act as a thought leader in data best practices, innovation, and continuous improvement (including AI-driven solutions where applicable) - Act as incident coordinator to validate, prioritize, and assign issues for resolution - Evaluate feasibility of solutions, approve workarounds, and ensure timely resolution - Drive process improvements to enhance scalability, efficiency, and data delivery - Continuously identify opportunities to optimize infrastructure and operational workflows - Lead, mentor, and manage a team of digital marketing specialists and data analysts - Conduct regular 1:1s, performance reviews, and provide ongoing coaching and feedback - Design and implement performance improvement and incentive programs - Support career development and foster a high-performance, engaged team culture - Hire, onboard, and train new team members across workflows - Ensure teams have the tools, training, and resources needed to succeed - Collaborate effectively with cross-functional teams including marketing, product, engineering, and external partners - Communicate complex data insights and program updates clearly to both technical and non-technical stakeholders - Manage competing priorities and stakeholder expectations in a dynamic environment Qualifications - Bachelor’s degree in Marketing, Business, Engineering, Computer Science, or a related field (or equivalent experience) - 15+ years of experience in program/project management and data analytics roles - 8+ years of experience in digital marketing (email, paid media, etc.) with experience in relevant email automation tools like Marketo, Eloqua, Hubspot etc - 8+ years of people management experience leading high-performing teams - Strong understanding of SQL and data analysis across databases (e.g., MySQL, PostgreSQL, Oracle) - Proven ability to manage cross-functional programs and deliver in fast-paced environments - Excellent problem-solving, analytical, and critical thinking skills - Strong communication and stakeholder management skills Preferred Qualifications - Experience with Agile methodologies and product lifecycle management - Experience in marketing technology and automation platforms - Ability to prioritize effectively in environments with competing stakeholder demands - Strong technical judgment and ability to drive data-driven decision-making - Exposure to AI/automation for process optimization Key Competencies - Strategic thinking & execution - Data-driven decision making - Technical leadership - Stakeholder influence - Team leadership & coaching - Operational excellence - Innovation & continuous improvement Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: We are seeking a strategic and people-focused YTM POD Manager to lead a portfolio of high-impact Viewer and Creator channel programs. This role will directly manage the Strategic Program & Operations Leads (Viewer/Creator Leads) and is accountable for driving program vision, organizational alignment, and business outcomes at scale. As a leader of leaders, the candidate will define channel strategy, ensure operational excellence across programs, and build a high-performing team that delivers on brand awareness, customer acquisition, and revenue growth goals. The base salary range for this full-time position is $168,000 - $189,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Strategic Leadership & Channel Ownership - Own the overarching strategy and vision for Viewer and Creator channel programs across regions - Provide direction to Viewer & Creator Leads, ensuring alignment with business goals and marketing priorities - Identify growth opportunities, channel expansion strategies, and investment priorities - Drive long-term planning including annual roadmaps, OKRs, and business cases - People Leadership & Team Management - Directly manage and develop YTM Program Leads (Viewer/Creator Leads) - Build, coach, and scale a high-performing team of program and operations leaders - Set clear performance expectations, KPIs, and career development plans - Foster a culture of accountability, innovation, and operational excellence - Executive Stakeholder Management - Act as the senior escalation point for cross-functional and executive stakeholders, including leadership teams - Drive alignment across global/regional stakeholders and resolve complex dependencies - Influence decision-making at senior levels through data-driven insights and strategic recommendations - Ensure high stakeholder satisfaction across all programs - Program Governance & Performance Oversight - Oversee execution of multiple marketing programs across Viewer and Creator channels - Establish governance frameworks, operating cadences, and reporting structures - Review and guide WBRs (Weekly Business Reviews) and QBRs (Quarterly Business Reviews) - Ensure consistent tracking of performance metrics, ROI, and program effectiveness - Operational Excellence & Scale - Drive standardization and scalability of workflows across channels - Ensure operational rigor in program execution, resource allocation, and prioritization - Identify systemic inefficiencies and implement cross-channel process improvements - Balance strategic initiatives with execution realities across teams - Marketing Innovation & Automation Strategy - Define the vision for marketing automation across Viewer and Creator programs - Guide teams in leveraging tools (e.g., CRM, automation platforms) for personalization and scale - Drive innovation in campaign execution, audience targeting, and lifecycle marketing - Ensure measurable impact on ROI and efficiency through automation Minimum Qualifications: - 15+ years of experience in marketing program management, operations and digital marketing - 8+ years of strong digital platforms and media platforms in developing comprehensive media strategies across various digital channels - 7+ years of people management experience, including managing managers - Proven track record of leading large-scale, multi-channel marketing programs - Strong experience in stakeholder management at senior/executive levels - Demonstrated success in driving operational excellence and process transformation Preferred Qualifications: - Experience working with global teams and complex organizational structures - Experience with marketing technologies (e.g., CRM, automation, analytics tools) - Ability to operate in fast-paced, ambiguous environments with high ownership Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Marketing Program Management Manager is a strategic leader, dealing directly with the fastest growing companies in the world. Acting as the first line of response to clients worldwide, you look forward to collaborating with a dynamic close-knit agile team to design, implement, and continuously deliver exciting new marketing strategies. Your passion for inspiring others, motivates them to provide their highest level of performance. You’ll have direct contact with senior executives; collaborating on innovative ways to scale enterprise level business. The base salary range for this full-time position is $136,000 - $163,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: Client Leadership - Serve as the senior point of contact for key clients, owning the relationship and acting as a trusted strategic advisor - Develop a deep understanding of each client’s business goals, industry trends, and marketing challenges - Translate client objectives into actionable strategies and integrated marketing plans - Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders Team & Project Leadership - Lead a cross-functional team of program managers, analysts, and platform specialists across global time zones - Foster a high-performance, collaborative team culture focused on continuous improvement and shared success - Ensure projects are delivered on time, on budget, and to the highest quality standards Strategy & Innovation - Collaborate with internal marketing strategists, data analysts, and capability leads to design omnichannel campaigns—particularly focused on email, push, and loyalty channels - Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journeys - Help shape and evolve our service offerings by bringing market insights and client feedback to leadership Business Growth & Account Expansion - Identify new opportunities within accounts to expand our support across services, products, or geographies - Write and present proposals and new work recommendations to clients - Partner with business development and senior leaders to pitch and onboard new client programs when needed Minimum Qualifications: - 10+ years of experience leading client-facing teams in an agency or in-house marketing environment - 5+ years in account management or client services, with demonstrated success owning senior-level relationships - 5+ years experience on email marketing automation technology tools and CRM; bonus if experience includes push, SMS, and in-app channels - Strong understanding of digital marketing KPIs and analytics; ability to translate data into strategic insights - Exceptional communication skills—written, verbal, and presentation—with the ability to engage and influence at all levels - Ability to move fluidly between high-level strategic thinking and day-to-day execution oversight Preferred qualifications: - Knowledge of and/or experience with loyalty programs, retail marketing, growth marketing, consumer marketing (B2C), or customer lifecycle strategy - Experience with digital marketing platforms such as Salesforce Marketing Cloud, Oracle Responsys, Marketo, Iterable, Braze, or similar - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! The Program Management Senior Specialist is the glue that keeps all the elements of an email marketing campaign project together. They are well organized project managers, excellent communicators, proactive problem solvers and technical subject matter experts well versed in email marketing. They are the connective tissue between the business (product marketing managers), production project managers and development team. They ensure projects are well defined, and delivered on time and meet quality standards. The base salary range for this full-time position is $103,000 - $131,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Partner with product marketing managers (PMMs) in campaign ideation and intake document formulation - Collaborate with PMMs during campaign ideation stage, gather technical requirements, confirm feasibility of ideated campaign features, define potential execution timeline - Guide the PMM through the Campaign Requirement Document creation, ensure the intake documents are completed and comprehensive for the production team - Project manage campaign development and deployment - Kick off and strategically manage campaign production with offshore production team, provide guidance and answers to production team during the production process, manage production timelines - Coordinate with Data Specialist to ensure that data requirements and inputs are fully aligned with the HTML development and production process, including managing minor, non-substantive HTML updates (e.g., punctuation, spacing, formatting corrections) as needed to support timely delivery - Communicate production progress to PMM, facilitate approval of proofs and prototypes, ensure any changes are implemented after prototype and proof review - Flag issues that arise during production process and proactively seek solutions - Manage campaign deployment in Gamma, monitor campaign health - Actively manage the Gamma campaign deployments and proactively manage the campaign lifecycle (pause, activate, launch Gamma campaigns). GAMMA is Google’s internal email marketing platform. - Be the expert on Gamma campaigns under their management - Monitor campaign deployment health through Gamma reporting tools and internal tools. Where applicable, delegate monitoring to Data Specialists and email specialists acting as the accountable party for campaign health monitoring - Troubleshoot and solve escalations - When issues arise on existing or newly deployed campaigns, proactively lead the resolution process by quickly identifying root causes, work closely with product marketing managers, production project managers, and the development team - Document the issue in the form of a blameless post mortem, ensure alignment across stakeholders and facilitate process adjustments mitigating repetition of the issue in the future across the team - Keep things organized - Effectively and proficiently communicate with the offshore production team by setting up and leading weekly calls. Attend regular scrums and stand ups, provide updates on project status and act as a collaborative business partner to the PMM leading the scrum - Maintain internal project status trackers and post launch quality control sheets - Ensure accurate work progress tracking in Asana - Drive innovation and thrive for excellence - Proactively look for ways to improve the process to drive efficiency and reduce risk such as through implementing generative AI tools in the email creative or production processes Minimum Qualifications: - Overall 5+ years of experience in project management roles, coordinating projects across multiple organizations/cross functional teams - 2-3 years of experience with email marketing in a fast paced environment - Demonstrable experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc. - Basic familiarity with HTML sufficient to make minor, non-substantive edits (e.g., punctuation, spacing, formatting); advanced HTML development or copy editing experience is not required - Strong, polished, and professional communication skills required for interacting with stakeholders and leading the production team Preferred Qualifications: - Understanding of marketing operations, processes, business requirements - Proactive and curious attitude, strong problem solving skills - Familiarity using GenAI (generative AI) for email marketing content, production and optimization - Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment. This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management. The base salary range for this full-time position is $70,000 - $84,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. Position Responsibilities: - Curriculum Development and Content Creation: Develop and design comprehensive training curriculum, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance - Training Delivery: Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI - Learning impact Assessment: Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments - Stakeholder Relationships: Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain - Marketing Domain Knowledge: Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation) - Project Management: Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines - Facilitation: Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement - Strategic Thinking: Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical Minimum Qualifications: - Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations - Technical Proficiency: Basic understanding of HTML/CSS to support email marketing templates, landing page training, or minor LMS troubleshooting - Agility: Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals - Collaboration: Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results ​ Preferred qualifications: The following qualifications are a plus, but transferable skills and experience are equally valuable: - 3+ years experience with various email technology tools, a plus - 3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus - Comfortable operating in a fast-paced, deadline-driven environment - Certification and experience with project management methodologies - Proficiency in Google Office Suite (Docs, Sheets, Slides) and data visualization tools Benefits - We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage - We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums - Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.