GigaBrands

**ABOUT THE ROLE** You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. **WHAT YOU'LL OWN** 1. Listing Content & SEO • Keyword research, title and bullet copy, A+ content body text, backend search terms • Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads • CTR and conversion rate A/B testing, indexation and keyword tracking reports • Phase 1–4 SEO strategy, competitor research, and keyword placement files 2. Creative & Image Management • Develop main image optimization ideas and write clear design briefs for the GD team • Review designer output, coordinate revisions, and upload finals to Amazon • Manage A+, Premium A+, and Brand Store design end-to-end 3. Account & Catalog Management • Day-to-day Seller Central operations across all assigned accounts • Resolve suppressed ASINs, catalog errors, and Seller Support cases • Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health 4. Client Management • Handle technical queries and operational updates; always keep the Brand Manager looped in • Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies • Run SKU-level profitability analyses and surface margin improvement opportunities 5. Graphic Designer Coordination • Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront • Provide clear briefs with reference images and communicate client expectations precisely • Review designed assets, coordinate revisions, and obtain client approval before uploading 6. Task & ClickUp Management • Keep daily capacity workload up to date in ClickUp every single day • After every meeting, ensure all action items are captured as tasks with due dates • Flag blockers immediately — never let missed goals go unaddressed 7. Growth & Strategy • Develop growth strategies aligned with client goals; share recommendations with the Brand Manager • Coordinate with PPC on keyword lists, TACoS targets, and campaign performance • Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) 8. Reporting & Documentation • Submit daily check-ins and weekly summaries • Build and maintain SOPs for AM-related processes • Maintain task records and client data on Airtable and Google Drive **HOW YOU'LL BE MEASURED** You'll be evaluated across five dimensions — and you'll always know exactly where you stand. Client Health & Retention • Zero client churn — the target, every quarter • Sub-8-hour average response time to client emails and Slack • NPS and client satisfaction: clients feel known, heard, and valued Revenue & Growth • Month-over-month and year-over-year revenue growth across managed accounts • TACoS trend: maintaining or improving while scaling revenue • Buy Box % maintained and improved on key ASINs Listing & Content Quality • Number of listings improved per month (copy, images, A+ content) • Measurable CTR and CVR lift from listing changes • Suppressed and error listings resolved promptly Operational Discipline • 90%+ ClickUp task completion rate — overdue tasks target: zero • Daily check-ins submitted on every working day • At least one automation or AI project implemented per quarter Initiative & Leadership • Proactive recommendations to clients: pricing, launches, deals, channel strategy • SOPs created, templates built, team knowledge shared • New Amazon knowledge demonstrated weekly in Pod meetings

Role Description You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. Qualifications - Hands-on Amazon Seller Central experience - Strong written communication — clients never feel left in the dark - SEO knowledge: keyword research, listing copy, indexation - Organized, deadline-driven, zero-ghost policy on client messages - Excited by AI tools and automation — not intimidated by them - Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload - Proactive by nature — you surface opportunities, not just status updates Requirements - Listing Content & SEO - Keyword research, title and bullet copy, A+ content body text, backend search terms - Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads - CTR and conversion rate A/B testing, indexation and keyword tracking reports - Phase 1–4 SEO strategy, competitor research, and keyword placement files - Creative & Image Management - Develop main image optimization ideas and write clear design briefs for the GD team - Review designer output, coordinate revisions, and upload finals to Amazon - Manage A+, Premium A+, and Brand Store design end-to-end - Account & Catalog Management - Day-to-day Seller Central operations across all assigned accounts - Resolve suppressed ASINs, catalog errors, and Seller Support cases - Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health - Client Management - Handle technical queries and operational updates; always keep the Brand Manager looped in - Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies - Run SKU-level profitability analyses and surface margin improvement opportunities - Graphic Designer Coordination - Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront - Provide clear briefs with reference images and communicate client expectations precisely - Review designed assets, coordinate revisions, and obtain client approval before uploading - Task & ClickUp Management - Keep daily capacity workload up to date in ClickUp every single day - After every meeting, ensure all action items are captured as tasks with due dates - Flag blockers immediately — never let missed goals go unaddressed - Growth & Strategy - Develop growth strategies aligned with client goals; share recommendations with the Brand Manager - Coordinate with PPC on keyword lists, TACoS targets, and campaign performance - Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) - Reporting & Documentation - Submit daily check-ins and weekly summaries - Build and maintain SOPs for AM-related processes - Maintain task records and client data on Airtable and Google Drive Benefits - 🌍 Fully Remote, Always: Work from anywhere in the world, year-round. No return-to-office surprises — ever. - 🏖️ PTO After Probation: Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment. - ⚡ Real Growth, Fast: Weekly upskilling, GigaBrands University access, and a team that celebrates 1% improvements every day. Your growth here is deliberate and measurable. - 🤝 Culture That Means It: Core values aren't wall art here — they're discussed and applied at every Pod meeting. Ownership, boldness, and failing forward are genuinely rewarded. - 🛠️ Best-in-Class Toolstack: Claude AI, Helium 10, Data Dive, Figma, ClickUp — you'll become expert-level across all of them, making you more valuable everywhere you go. - 👥 Tight-Knit Pod Structure: Work directly alongside a Brand Manager, PPC Specialist, and Graphic Designer. Collaboration is the operating model, not a nice-to-have.

• You're the operational heartbeat of a fast-moving Amazon agency Pod. • You keep accounts healthy, clients happy, and your team unblocked every single day. • Listing Content & SEO management for 10-15 Amazon brand accounts. • Develop main image optimization ideas and coordinate with Graphic Designer. • Day-to-day Seller Central operations including account management tasks. • Handle technical queries and operational updates with clients. • Ensure daily task management in ClickUp. • Develop growth strategies aligned with client goals and implement reporting documentation.

• Create all listing images, A+ Content, Premium A+ Content, Brand Story, and Storefront assets • Always produce both mobile and desktop versions for every deliverable • Use AI tools throughout — but every image must look natural, brand-accurate, and trustworthy • Ensure product accuracy and consistency across all images in every set • Review the creative brief in full before starting — research the product, competitors, and keywords independently to fill any gaps • Gather color palette and font details from the brief; reference client website or social media for style direction • Use the Listing Optimization AI tool to generate multiple creative options — the best version goes to the client • Submit completed images in Figma to the AM for review • Proactively request the creative brief from the AM if it is missing or incomplete — don't wait • Create and preview A+ Content, Premium A+ Content, and Brand Story drafts in Seller Central • Save all projects as DRAFT only — the AM handles all uploads and submissions to live ASINs • Save all editable source files (Figma, layered files) and final exports to the correct client folders • Follow the Internal and External Final folder naming convention confirmed with the AM • Build listing optimization templates to reduce time per project and increase output volume • Set a time estimate, start date, and end date on every task — start and stop time tracking daily • Keep ClickUp capacity data accurate — this is how workload is planned and output is measured • Use AI tools throughout the design process — maximize the Listing Optimization AI tool on every project • Stay current with Amazon design best practices, creative trends, and platform guidelines

Role Description You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. Qualifications - Hands-on Amazon Seller Central experience - Strong written communication — clients never feel left in the dark - SEO knowledge: keyword research, listing copy, indexation - Organized, deadline-driven, zero-ghost policy on client messages - Excited by AI tools and automation — not intimidated by them - Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload - Proactive by nature — you surface opportunities, not just status updates Requirements - Listing Content & SEO - Keyword research, title and bullet copy, A+ content body text, backend search terms - Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads - CTR and conversion rate A/B testing, indexation and keyword tracking reports - Phase 1–4 SEO strategy, competitor research, and keyword placement files - Creative & Image Management - Develop main image optimization ideas and write clear design briefs for the GD team - Review designer output, coordinate revisions, and upload finals to Amazon - Manage A+, Premium A+, and Brand Store design end-to-end - Account & Catalog Management - Day-to-day Seller Central operations across all assigned accounts - Resolve suppressed ASINs, catalog errors, and Seller Support cases - Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health - Client Management - Handle technical queries and operational updates; always keep the Brand Manager looped in - Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies - Run SKU-level profitability analyses and surface margin improvement opportunities - Graphic Designer Coordination - Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront - Provide clear briefs with reference images and communicate client expectations precisely - Review designed assets, coordinate revisions, and obtain client approval before uploading - Task & ClickUp Management - Keep daily capacity workload up to date in ClickUp every single day - After every meeting, ensure all action items are captured as tasks with due dates - Flag blockers immediately — never let missed goals go unaddressed - Growth & Strategy - Develop growth strategies aligned with client goals; share recommendations with the Brand Manager - Coordinate with PPC on keyword lists, TACoS targets, and campaign performance - Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) - Reporting & Documentation - Submit daily check-ins and weekly summaries - Build and maintain SOPs for AM-related processes - Maintain task records and client data on Airtable and Google Drive Benefits - 🌍 Fully Remote, Always: Work from anywhere in the world, year-round. No return-to-office surprises — ever. - 🏖️ PTO After Probation: Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment. - ⚡ Real Growth, Fast: Weekly upskilling, GigaBrands University access, and a team that celebrates 1% improvements every day. Your growth here is deliberate and measurable. - 🤝 Culture That Means It: Core values aren't wall art here — they're discussed and applied at every Pod meeting. Ownership, boldness, and failing forward are genuinely rewarded. - 🛠️ Best-in-Class Toolstack: Claude AI, Helium 10, Data Dive, Figma, ClickUp — you'll become expert-level across all of them, making you more valuable everywhere you go. - 👥 Tight-Knit Pod Structure: Work directly alongside a Brand Manager, PPC Specialist, and Graphic Designer. Collaboration is the operating model, not a nice-to-have.

• Build and improve AI pipelines for client performance insights • Improve RAG retrieval quality (re-ranking, chunking, hybrid search) • Add tool use / function calling for real-time data in LLM pipelines • Debug classification errors and improve model accuracy • Optimize LLM costs, latency, and performance • Build dashboards for AI metrics and usage monitoring • Add observability and tracing to AI pipelines • Expand content quality systems to new formats and use cases

Role Description We've built an AI-native internal platform that powers every aspect of our Amazon brand management business. AI isn't a feature — it's the backbone. - LLMs classify and respond to inbound communications - AI generates pre-call intelligence briefs from raw enrichment data - A RAG system feeds context into every generation pipeline - An AI checkpoint system audits all generated content against quality gates The platform is already live and scaling fast: - 17+ background services - 130+ frontend pages - 214 backend services - 184 database tables - Dozens of autonomous AI pipelines Qualifications - Production LLM experience — Claude or OpenAI deployed in real, live systems - RAG system experience — embeddings, retrieval, chunking, and context handling - 3+ years TypeScript / Node.js - Strong React skills (component architecture, state management, performance) - PostgreSQL — queries, migrations, indexing, query optimisation - API integrations — REST, OAuth, webhooks - Linux server experience — SSH, log analysis, debugging, deployments - Multi-agent LLM systems and orchestration - Anthropic Claude expertise (prompt engineering, tool use, system prompts) - Vector search and embeddings (pgvector, Pinecone, or similar) - Slack API and bot development - Ad platform APIs (Meta, Google, LinkedIn) - LLM observability — cost tracking, tracing, monitoring - Amazon / eCommerce experience - AI-assisted dev tools (Cursor, Claude Code, etc.) Requirements - Build and improve AI pipelines for client performance insights - Improve RAG retrieval quality (re-ranking, chunking, hybrid search) - Add tool use / function calling for real-time data in LLM pipelines - Debug classification errors and improve model accuracy - Optimize LLM costs, latency, and performance - Build dashboards for AI metrics and usage monitoring - Add observability and tracing to AI pipelines - Expand content quality systems to new formats and use cases Benefits - Competitive salary based on experience - High-impact role with genuine ownership over systems that matter - Full time remote role - Work directly on one of the most advanced AI-native business platforms in the Amazon space - A team that moves fast, thinks big, and holds a high bar - PTO after successfully completed probationary period

Role Description The Brand Manager is one of the most important roles at GIGABRANDS. You sit at the intersection of client success, strategy, and team leadership — the primary face of the agency for your accounts, and the engine that keeps your Pod running at full speed. You'll own a portfolio of 15–20 Amazon brands, leading a dedicated Pod that includes: - Brand Manager (you) — Reports to Amazon Channel Manager & CEO - Account Manager — Reports to Brand Manager for account tasks - PPC Specialist — Reports to Brand Manager for account tasks - Graphic Designer — Reports to Brand Manager for account tasks You're not just executing, you're orchestrating. You protect the backend team's focus, anticipate client needs before they surface, and ensure every deliverable lands on time and on strategy. Think of yourself as a missile defense system: predictive, not reactive. You intercept issues before they reach the client and resolve problems before they become patterns. This is a leadership role for someone who thrives in a fast-paced, client-facing environment, loves the craft of Amazon brand management, and takes genuine pride in building client relationships that last. Qualifications - 3–5 years of experience in brand management, account management, or eCommerce marketing - Hands-on Amazon experience — PPC, SEO, catalog management, and creative optimization (this is non-negotiable) - Proven track record managing multiple client relationships simultaneously and delivering measurable results - Strong leadership skills — comfortable directing cross-functional teams across different functions and time zones - Exceptional organizational skills with a systematic approach to task management, reporting, and follow-through - Excellent communicator — confident presenting to clients, writing clear strategic briefs, and running structured meetings - Experience with ClickUp, Asana, Trello, or similar project management platforms - Ability to thrive in a fast-paced, entrepreneurial, client-facing environment with a growth mindset - Self-starter mentality — you bring solutions, not just problems Requirements - Own all client communication - every email, every Slack thread, every meeting. - Manage 10-15 Amazon brands with a relentless focus on growth, retention, and proactive communication. - Proactively develop and communicate account strategy — anticipate client needs and bring recommendations before they request them. - Review all reports, decks, and deliverables from your PPC Specialist and Account Manager before they reach the client. - Track and report on sales targets and growth KPIs every week. - Maintain 30/60/90 day goals for each account and drive progress with clarity and urgency. - Build relationships beyond performance metrics — know your clients' business goals, team dynamics, and stressors. - If a client goes silent, follow up. Call and text if needed. - Lead your Pod — Account Manager, PPC Specialist, and Graphic Designer — with clarity and accountability. - Delegate tasks in ClickUp with start date, end date, time estimate, and priority level clearly defined for every task. - Triage all incoming requests before routing to the team. - Conduct biweekly Pod-level check-ins to align on account health, priorities, and capacity. - Handle capacity planning for your entire Pod, not just your own workload. - Mentor and support Junior Brand Managers and Account Managers as the team grows. - Maintain immaculate ClickUp boards at all times. - Log every task — internal meetings, external meetings, recurring audits, ad hoc requests. - After every client meeting, convert all notes and action items into ClickUp tasks before EOD. - Schedule all recurring tasks in ClickUp at the start of each week. - Centralize all client data, strategy notes, and decisions in agreed tools. - Use the Eisenhower Matrix to distinguish urgent vs. important tasks and delegate accordingly. - Ensure all meeting recordings are captured via tl;dv. - Implement at least one process automation or workflow improvement per week. - Analyze new strategies, document results, and share learnings with your Pod. - Prepare for every meeting: review the deck, confirm all previous action items are addressed. - Run post-meeting follow-up: create all ClickUp tasks before EOD. - Participate in "husks" - GIGABRANDS' internal team-building and peer development sessions. - Attend and actively contribute to weekly upskilling classes. - Read and apply frameworks from Extreme Ownership and Own Your Day, Own Your Life. - Embrace expanded responsibilities as the company scales. Benefits - Real ownership — a meaningful client portfolio where your decisions directly drive growth. - Structured career path toward Brand Director and senior leadership roles. - Weekly upskilling sessions and internal husks to keep you growing every week. - A values-driven culture built on trust, accountability, and continuous improvement. - Access to a leadership framework built around Extreme Ownership and high-performance habits. - Remote-first, full-time position aligned with US working hours. - Be part of a fast-growing agency making serious waves in the Amazon ecosystem.

Role Description We are looking for a results-driven Senior Amazon PPC / Advertising Specialist to lead paid advertising strategy across our client portfolio. This is a high-impact role for someone who goes beyond campaign management — you think strategically, own performance outcomes, and mentor junior team members. You will be responsible for building, scaling, and optimizing Amazon advertising campaigns that drive measurable growth for our clients. Responsibilities - Campaign Strategy & Management: - Lead end-to-end strategy and execution of Sponsored Products, Sponsored Brands, Sponsored Display, and DSP campaigns. - Design campaign architecture across match types (broad, phrase, exact) and campaign types (auto vs. manual). - Oversee product targeting, category targeting, and audience-based campaigns. - Manage large-scale ad accounts across multiple ASINs, product lines, and marketplaces (US, UK, EU, etc.). - Keyword & ASIN Research: - Conduct advanced keyword research using tools such as Helium 10, DataDive, Brand Analytics, and Search Term Reports. - Identify high-value competitor ASINs and build data-driven product targeting strategies. - Develop and maintain comprehensive negative keyword lists to reduce wasted spend. - Bid & Budget Optimization: - Lead bid strategy across placements (top of search, product pages, rest of search). - Apply time-of-day, seasonal, and performance-based bid adjustments. - Manage and pace daily and monthly budgets to maximize share of voice and ROI. - Performance Analysis & Reporting: - Own key advertising metrics: ACoS, TACoS, ROAS, CTR, CVR, impressions, and new-to-brand sales. - Pull, analyze, and act on Search Term Reports to continuously harvest converting keywords. - Track organic vs. paid rank to measure the halo effect of ad spend on BSR. - Deliver clear, insightful weekly and monthly performance reports to clients and stakeholders. - Account Structure & Portfolio Management: - Build and maintain a clean, scalable account structure across portfolios with budget caps. - Develop and enforce naming conventions and campaign organization standards. - Manage advertising across multiple client accounts and marketplaces simultaneously. - Strategy & Growth: - Identify and execute growth opportunities tied to new product launches, deal events (Prime Day, Black Friday, Cyber Monday), and seasonal trends. - Develop full-funnel advertising strategies that align with client business goals. - Collaborate cross-functionally with account managers, SEO, and creative teams. - Leadership & Mentorship: - Provide guidance and training to junior PPC specialists. - Contribute to the development of SOPs, best practices, and internal playbooks. - Stay current with Amazon Advertising updates, policy changes, and industry trends. Qualifications - 3+ years of hands-on Amazon PPC / Advertising experience. - Amazon Ads Certification (current). - Proven track record of managing and scaling ad budgets with measurable results. - Deep expertise in Sponsored Products, Sponsored Brands, Sponsored Display, and DSP. - Advanced proficiency with tools such as Helium 10, DataDive, or similar platforms. - Strong command of Amazon metrics: ACoS, TACoS, ROAS, CTR, CVR. - Experience managing multi-marketplace accounts (US, UK, EU, etc.). - Excellent analytical, organizational, and communication skills. Requirements - Experience with Amazon DSP and programmatic advertising. - Familiarity with Facebook / Meta Ads or other paid channels. - Agency background managing multiple client accounts simultaneously. - Experience with deal event strategy (Prime Day, BFCM). Benefits - Competitive hourly rate (based on experience). - Permanent work-from-home setup. - Flexible, fully remote work environment. - Opportunities for professional development and career advancement. - Access to industry-leading tools, courses, and SOP libraries. - Collaborative, growth-focused team culture.

• Initiate and conduct final sales calls with potential clients • Understand client needs and tailor presentations to address objections effectively • Negotiate contracts and close sales effectively while maintaining a positive client relationship • Maintain detailed records of sales activities and client interactions in our CRM tool • Collaborate with the sales and marketing teams to optimize future outreach strategies • Meet and exceed monthly sales targets and performance metrics