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Account Strategist
Location
Mexico
Posted
4 days ago
Salary
0
Seniority
Senior
Job Description
Account Strategist
GigaBrands
**ABOUT THE ROLE** You're the operational heartbeat of a fast-moving Amazon agency Pod. You keep accounts healthy, clients happy, and your team unblocked — every single day. If you thrive on ownership, love the Amazon ecosystem, and want to grow fast inside a team that actually invests in you, read on. You report directly to the Brand Manager and work in close coordination with a PPC Specialist and Graphic Designer. Together, your Pod manages 10-15 Amazon brand accounts at the highest standard. **WHAT YOU'LL OWN** 1. Listing Content & SEO • Keyword research, title and bullet copy, A+ content body text, backend search terms • Optimize listings for Rufus and Cosmo (Amazon AI); manage flat file bulk uploads • CTR and conversion rate A/B testing, indexation and keyword tracking reports • Phase 1–4 SEO strategy, competitor research, and keyword placement files 2. Creative & Image Management • Develop main image optimization ideas and write clear design briefs for the GD team • Review designer output, coordinate revisions, and upload finals to Amazon • Manage A+, Premium A+, and Brand Store design end-to-end 3. Account & Catalog Management • Day-to-day Seller Central operations across all assigned accounts • Resolve suppressed ASINs, catalog errors, and Seller Support cases • Monitor Buy Box %, pricing anomalies, inventory levels (FBA/AWD), ratings, and account health 4. Client Management • Handle technical queries and operational updates; always keep the Brand Manager looped in • Prepare biweekly client decks, track wins, and maintain 30/60/90 day account strategies • Run SKU-level profitability analyses and surface margin improvement opportunities 5. Graphic Designer Coordination • Ensure the Graphic Designer always has a full workload — listing images, A+, Brand Story, Storefront • Provide clear briefs with reference images and communicate client expectations precisely • Review designed assets, coordinate revisions, and obtain client approval before uploading 6. Task & ClickUp Management • Keep daily capacity workload up to date in ClickUp every single day • After every meeting, ensure all action items are captured as tasks with due dates • Flag blockers immediately — never let missed goals go unaddressed 7. Growth & Strategy • Develop growth strategies aligned with client goals; share recommendations with the Brand Manager • Coordinate with PPC on keyword lists, TACoS targets, and campaign performance • Implement at least one category-specific strategy per quarter (out-of-the-box thinking required) 8. Reporting & Documentation • Submit daily check-ins and weekly summaries • Build and maintain SOPs for AM-related processes • Maintain task records and client data on Airtable and Google Drive **HOW YOU'LL BE MEASURED** You'll be evaluated across five dimensions — and you'll always know exactly where you stand. Client Health & Retention • Zero client churn — the target, every quarter • Sub-8-hour average response time to client emails and Slack • NPS and client satisfaction: clients feel known, heard, and valued Revenue & Growth • Month-over-month and year-over-year revenue growth across managed accounts • TACoS trend: maintaining or improving while scaling revenue • Buy Box % maintained and improved on key ASINs Listing & Content Quality • Number of listings improved per month (copy, images, A+ content) • Measurable CTR and CVR lift from listing changes • Suppressed and error listings resolved promptly Operational Discipline • 90%+ ClickUp task completion rate — overdue tasks target: zero • Daily check-ins submitted on every working day • At least one automation or AI project implemented per quarter Initiative & Leadership • Proactive recommendations to clients: pricing, launches, deals, channel strategy • SOPs created, templates built, team knowledge shared • New Amazon knowledge demonstrated weekly in Pod meetings
Job Requirements
- WHO YOU ARE**
- You're not a task-ticker. You're an operator who thinks like a strategist, communicates like a pro, and takes pride in accounts running flawlessly. You spot problems before clients do. You bring answers, not just questions. You want to grow — and you're willing to put in the daily work to get there.
- ✓ Hands-on Amazon Seller Central experience
- ✓ Strong written communication — clients never feel left in the dark
- ✓ SEO knowledge: keyword research, listing copy, indexation
- ✓ Organized, deadline-driven, zero-ghost policy on client messages
- ✓ Excited by AI tools and automation — not intimidated by them
- ✓ Comfortable managing 10–12 accounts and coordinating a Graphic Designer's daily workload
- ✓ Proactive by nature — you surface opportunities, not just status updates
- TOOLS YOU'LL MASTER**
- Amazon Seller Central
- Helium 10
- Data Dive
- ClickUp
- Slack
- Notion
- Claude AI
- Google Gemini
- Figma
- MyRealProfit
- tl;dv
- Listing Optimizations AI
- Google Workspace
- Airtable
- Zoom
- Mastery of each tool is non-negotiable. Tutorial and onboarding videos for all tools must be completed before your start date.
Benefits
- WHY GIGABRANDS**
- OUR CORE VALUES
- These are operating principles, not wall art. Every decision, email, and recommendation runs through them.
- Be a Moral Human
- Integrity in every client interaction, every strategy, every decision. Do right by your clients, teammates, and the people around you.
- Improve 1% Daily
- One automation. One new insight. One sharper question per meeting. Compound growth applies to people, not just businesses.
- Extreme Ownership
- No blame. No excuses. If it's on your account, it's on you — and you'll fix it. Act as the missile defense system that intercepts problems before they hit the client.
- Solve, Don't Escalate
- Before raising an issue, ask: what's my proposed solution? Bring answers, not just questions.
- Make an Impact
- Focus on meaningful results. Everything you do should move the needle for your clients and for GigaBrands.
- Fail Forward
- Bold strategies are encouraged. Identify failures quickly, document the learning, and pivot. Don't be afraid to try.
- BENEFITS**
- 🌍 Fully Remote, Always
- Work from anywhere in the world, year-round. No return-to-office surprises — ever.
- 🏖️ PTO After Probation
- Earn paid time off after successfully completing your probationary period. We believe in rewarding commitment.
- ⚡ Real Growth, Fast
- Weekly upskilling, GigaBrands University access, and a team that celebrates 1% improvements every day. Your growth here is deliberate and measurable.
- 🤝 Culture That Means It
- Core values aren't wall art here — they're discussed and applied at every Pod meeting. Ownership, boldness, and failing forward are genuinely rewarded.
- 🛠️ Best-in-Class Toolstack
- Claude AI, Helium 10, Data Dive, Figma, ClickUp — you'll become expert-level across all of them, making you more valuable everywhere you go.
- 👥 Tight-Knit Pod Structure
- Work directly alongside a Brand Manager, PPC Specialist, and Graphic Designer. Collaboration is the operating model, not a nice-to-have.
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