Reliance Health

• Create simple, clear posts in French for all RH social channels targeting francophone markets. • Plan weekly and monthly content with guidance from the Manager. • Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. • Write captions in French, design simple graphics (or brief a designer), and schedule posts. • Lead on French-language content across all markets. • Write simple, clear, and human-centered messages in both French and English. • Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. • Review French content for grammar, clarity, and consistency. • Help maintain the Reliance Health tone of voice across francophone markets. • Help draft internal updates, announcements, and newsletters in French where required. • Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. • Write messages that are easy to understand for staff across all francophone markets. • Track performance of posts and campaigns across francophone markets. • Prepare monthly dashboards with insights specific to French-speaking audiences. • Use data to explain what worked and what needs improvement. • Suggest small changes to improve performance within francophone markets. • Help plan and run marketing and communications campaigns targeted at francophone markets. • Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. • Keep campaign tasks on schedule and communicate progress. • Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. • Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. • Alert the Manager when French content does not fit brand values or cultural context. • Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. • Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. • Share updates clearly when working remotely across different markets. • Stay updated on social trends across francophone African markets. • Suggest content ideas that resonate with each French-speaking country's audience. • Support the Manager in making strategic improvements to French-language content and communications.

Role Description We are looking for a creative and culturally attuned Communications Associate (French) to support our brand's growth and engagement across digital platforms in francophone markets. The ideal candidate will bring strong experience in content creation, social media management, and community engagement, combined with a solid understanding of French-speaking audiences across Africa. This role is perfect for someone who is both creative and strategic, thrives in a fast-paced environment, is passionate about building meaningful online communities through compelling content, and can communicate fluently in both French and English. As the Communications Associate (French), you will: - Social Media & Content Execution - Create simple, clear posts in French for all RH social channels targeting francophone markets. - Plan weekly and monthly content with guidance from the Manager. - Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. - Write captions in French, design simple graphics (or brief a designer), and schedule posts. - Lead on French-language content across all markets. - Writing & Messaging - Write simple, clear, and human-centered messages in both French and English. - Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. - Review French content for grammar, clarity, and consistency. - Help maintain the Reliance Health tone of voice across francophone markets. - Internal Communications Support - Help draft internal updates, announcements, and newsletters in French where required. - Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. - Write messages that are easy to understand for staff across all francophone markets. - Reporting & Analytics - Track performance of posts and campaigns across francophone markets. - Prepare monthly dashboards with insights specific to French-speaking audiences. - Use data to explain what worked and what needs improvement. - Suggest small changes to improve performance within francophone markets. - Campaign Support - Help plan and run marketing and communications campaigns targeted at francophone markets. - Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. - Keep campaign tasks on schedule and communicate progress. - Brand & Tone Governance - Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. - Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. - Alert the Manager when French content does not fit brand values or cultural context. - Cross-functional Collaboration - Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. - Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. - Share updates clearly when working remotely across different markets. - Continuous Learning & Light Strategy - Stay updated on social trends across francophone African markets. - Suggest content ideas that resonate with each French-speaking country's audience. - Support the Manager in making strategic improvements to French-language content and communications. Qualifications - Bachelor's Degree or HND in any discipline required. - Must have completed NYSC or have a valid exemption letter. - Proficiency in Microsoft Office Suite. - Proficiency with social media tools and CRM tools. - Very strong writing skills in both French and English (clarity, grammar, and structure in both languages). - Ability to work effectively in a remote environment. - Fluent in both French and English, with an understanding of francophone African digital culture. - Data literacy (comfortable with dashboards, metrics, and insights). Requirements - Basic design or video editing skills (Canva, CapCut, etc.). - Experience with health tech, fintech, or B2B content. - Experience working across multiple francophone markets (e.g. Senegal, Côte d'Ivoire, Cameroon). - Skills in Zoho and Adobe Suite. - Previous experience in content creation and creative writing for French-speaking audiences. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Role Description As a Freelance Telemedicine Doctor, you will help solve some of the biggest problems in healthcare access - the long waits, the expensive clinic visits for minor issues, and the barriers that keep people from getting basic care. You will provide quick, professional medical advice through our platform, helping patients get the support they need, when they need it, without visiting a hospital. This role is ideal as a side engagement, a flexible remote income stream, or a mission-driven volunteer opportunity with stipends. What You Will Do - Conduct remote medical consultations through our telemedicine platform - Provide primary care advice to patients via chat or audio calls - Review patient symptoms and medical history to give clear, practical medical advice - Recommend basic medications or refer patients to in-person care when needed - Maintain accurate consultation records and follow platform protocols - Help patients understand their health concerns in simple, clear language Who This Is For - Early-career doctors looking for flexible side income - Doctors who already give informal medical advice and want to be compensated - Clinicians interested in telemedicine, digital health, or public health impact - Doctors seeking a low-stress, remote alternative to in-clinic work What You Will Bring - MBBS or equivalent medical degree with valid license to practice medicine in Egypt - Clean professional record with no disciplinary issues - At least 0-3 years of medical experience (early-career doctors encouraged) - Strong communication skills for virtual interaction with patients - Professional proficiency in English and Arabic - Smartphone and reliable internet - Respectful, compassionate, patient-centred attitude Nice to Have - Experience in general practice or primary care - Previous telemedicine or digital health experience - Comfort using mobile apps and technology - Curiosity about digital healthcare and innovation What We Offer - Remuneration: 30 EGP per consultation - Complete flexibility - work when you want, as much as you want - Fully remote – work from anywhere in Egypt - Start with around 20 consultations per month, with potential to grow significantly as our platform expands - With steady activity, earnings can match a junior doctor’s monthly take-home pay - Opportunity to gain valuable experience in telemedicine and digital health Why Doctors Enjoy This Role - Earn from consultations that typically take only a few minutes - Use downtime productively - Gain experience in telemedicine and digital healthcare - Contribute to expanding access to care - Be part of the future of healthcare in Africa Ready to Join Us? If this sounds like you, we would love to hear from you. Send your CV and proof of medical license/registration with Egyptian Medical Syndicate to doctors@getreliancehealth.com today. Shortlisted candidates will be asked to verify credentials as part of the recruitment process.

• Serve as the first point of contact for internal teams seeking legal guidance • Review business proposals, product changes, and partnerships for legal risk • Translate legal and regulatory requirements into clear, practical guidance • Manage external counsel relationships, including briefing and cost control • Draft, review, and negotiate commercial contracts including vendor and partnership agreements • Maintain a contract register tracking obligations, renewals, and timelines • Ensure contracts are properly executed, stored, and understood by internal teams • Manage regulatory filings, license applications, and correspondence with authorities • Monitor regulatory developments and assess their impact on the business • Maintain a compliance calendar to track all regulatory deadlines • Convert regulatory requirements into internal policies and operational processes • Support internal investigations and incident reviews involving legal or compliance risks • Conduct structured risk assessments for new markets, products, or process changes • Document findings, recommendations, and track issue resolution

• Build and run core People Operations processes across the business • Track key people metrics like attrition, time-to-productivity, and employee engagement • Ensure all employee records, contracts, and documentation are accurate and up to date • Coordinate payroll inputs and benefits administration with Finance • Ensure compliance with labor laws across all operating markets • Monitor regulatory changes and update internal policies accordingly • Own the end-to-end onboarding process, ensuring a structured and consistent experience • Coordinate pre-joining logistics including system access, equipment, and Day 1 readiness • Manage the offboarding process including exit interviews and documentation • Oversee the company-wide performance review cycle and ensure consistency across teams • Track performance data and continuously improve review processes • Manage and develop the People Operations team • Assign work clearly and ensure accountability for delivery and quality • Coach team members to handle more complex HR situations independently

Manager, Legal and Compliance Services Ever wondered who keeps a fast-growing company on the right side of the law while it scales across multiple markets? That’s the role we’re hiring for. About Reliance Health We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025). We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds. The Role As Manager, Legal and Compliance Services, you’ll ensure that Reliance Health operates safely and within the law across all our markets. You’ll own day-to-day legal and compliance operations, support internal teams with practical legal guidance, and ensure regulatory requirements are translated into clear, actionable processes. If you’re proactive, detail-oriented, and able to balance legal rigor with business needs, this role is for you. What You’ll Do - Serve as the first point of contact for internal teams seeking legal guidance - Review business proposals, product changes, and partnerships for legal risk - Translate legal and regulatory requirements into clear, practical guidance - Manage external counsel relationships, including briefing and cost control - Draft, review, and negotiate commercial contracts including vendor and partnership agreements - Maintain a contract register tracking obligations, renewals, and timelines - Ensure contracts are properly executed, stored, and understood by internal teams - Manage regulatory filings, license applications, and correspondence with authorities - Monitor regulatory developments and assess their impact on the business - Maintain a compliance calendar to track all regulatory deadlines - Convert regulatory requirements into internal policies and operational processes - Support internal investigations and incident reviews involving legal or compliance risks - Conduct structured risk assessments for new markets, products, or process changes - Document findings, recommendations, and track issue resolution

Manager, People Operations Ever wondered who builds the systems that help teams do their best work every day? That’s the role we’re hiring for. About Reliance Health We're a healthcare technology company of 400+ people using technology to make healthcare affordable, accessible, and delightful in emerging markets. We operate across Nigeria, Egypt, Senegal, and Côte d'Ivoire, with 300,000 people depending on us for their healthcare. We're one of Time Magazine's World's Top Healthtech Companies (2025). We're a data-driven team that values ambitious thinking, simple communication, and working without micromanagement. We move fast, learn by doing, and our diverse team spans multiple nationalities and backgrounds. The Role As Manager, People Operations, you’ll build and run the systems that help our people do their best work. You’ll assess what’s working and what’s not across hiring, onboarding, performance management, and employee support, then design practical processes that improve how we operate across markets. If you enjoy solving people challenges with structure, clarity, and data, this role is for you. What You’ll Do - Build and run core People Operations processes across the business - Track key people metrics like attrition, time-to-productivity, and employee engagement - Ensure all employee records, contracts, and documentation are accurate and up to date - Coordinate payroll inputs and benefits administration with Finance - Ensure compliance with labor laws across all operating markets - Monitor regulatory changes and update internal policies accordingly - Own the end-to-end onboarding process, ensuring a structured and consistent experience - Coordinate pre-joining logistics including system access, equipment, and Day 1 readiness - Manage the offboarding process including exit interviews and documentation - Oversee the company-wide performance review cycle and ensure consistency across teams - Track performance data and continuously improve review processes - Manage and develop the People Operations team - Assign work clearly and ensure accountability for delivery and quality - Coach team members to handle more complex HR situations independently

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities. By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone. We are seeking dynamic and ambitious self-starters to join our team as Reliance Care Officer. In this role, you will be the first point of contact for customers and stakeholders, responding to inquiries and resolving issues with empathy, and a solution-driven mindset. You will play a key role in supporting customers, ensuring their satisfaction, and promoting our health plans and services. As a Reliance Care Officer, you will do the following: - Respond promptly to customer inquiries, requests, and complaints while maintaining a friendly and professional tone. - Provide accurate and relevant information to prospective clients to guide them in selecting suitable health plans. - Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. - Accurately record and update customer feedback, complaints, and suggestions in the internal communication system. - Support customer acquisition efforts by engaging inbound prospects and encouraging them to purchase health insurance products or utilize company services.

• Act as a point of contact for managers and employees in the business unit. • Understand business objectives and support HR strategies to align with them. • Provide HR guidance on basic HR policies and procedures. • Assist in managing and resolving employee relations issues. • Conduct initial investigations and escalate complex issues as needed. • Maintain knowledge of legal requirements to reduce legal risks and ensure compliance. • Support the implementation of performance management systems. • Assist line managers with performance reviews and development plans. • Help address underperformance and support setting achievable goals. • Assist in the talent acquisition process by coordinating with the recruitment team. • Support the onboarding process to ensure a smooth transition for new employees. • Help develop and implement employee retention programs. • Identify training needs for business units and individual coaching needs. • Collaborate with the Learning & Development team to deliver relevant training programs. • Monitor and evaluate training programs for effectiveness. • Provide basic guidance on compensation and benefits matters. • Support the annual salary review and bonus processes. • Support organizational change initiatives by providing HR expertise and guidance. • Assist in developing change management strategies to support business objectives. • Facilitate communication and training during periods of change.

• Lead, coach, and motivate the sales development team to consistently achieve or exceed lead generation and qualification targets. • Monitor team performance using KPIs and provide actionable feedback through regular 1:1s and performance reviews. • Oversee the qualification of leads and ensure smooth handover to the sales team in line with the sales funnel stages. • Conduct onboarding, training, and continuous coaching sessions to improve the sales development skills and productivity. • Ensure accurate and timely data entry in the CRM and maintain high standards of data hygiene. • Analyze team metrics and contribute to forecasting, reporting, and strategic planning. • Collaborate with Marketing, Sales Operations, and Sales Teams to align on targeting, messaging, and pipeline needs. • Act as the first point of escalation for sales development challenges and remove obstacles to performance. • Share market and prospect feedback with relevant teams to help refine campaigns and product messaging. • Drive a culture of accountability, learning, and excellence within the sales development team.