Reliance Health

• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone. • Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans. • Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. • Accurately record and update customer feedback, complaints, and suggestions in the internal communication system. • Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.

• Check the quality of customer conversations across phone, chat, and email to make sure they meet our standards.• Create and use scorecards to measure how well team members are doing.• Run regular checks (audits) to find problems and areas where we can do better.• Make sure the team follows our rules and meets our service level agreements (SLAs).• Find ways to improve how we work and make customers happier.• Lead and support a team of 10 or more customer support agents.• Have regular one-on-one meetings to give feedback and help team members grow.• Train team members on how to handle difficult customer situations.• Create plans to help each person on the team get better at their job.• Handle escalating customer issues that need senior attention.• Manage difficult customer cases that involve multiple health issues or tricky situations.• Work with other teams (like medical, claims, or operations) to solve complex problems.• Oversee emergency scenarios and make sure serious cases are handled properly.• Make sure problems that are not solved on the first contact are followed up and closed.• Use data to find patterns, problems, and opportunities to improve.• Create reports and dashboards to track team performance (CSAT, AHT, FCR, QA scores).• Share insights with leadership to help make better decisions.• Track and report on whether we are meeting our SLAs and turnaround times.• Set up and manage Zoho Desk to help the team work efficiently.• Create workflows, automation rules, and ticket routing to speed up work.• Design templates and macros so the team can respond to customers faster.• Write and update Standard Operating Procedures (SOPs) for the team to follow.

Role Description We are looking for a strategic and data‑driven Manager, Brand & Growth to play a key role in strengthening our market presence and driving business expansion. This individual will be responsible for building strong brand awareness, improving customer acquisition, and supporting growth across multiple channels. The ideal candidate will lead end‑to‑end marketing efforts, including: - Strategy development - Campaign planning - Customer engagement - Partnerships - Performance tracking This role requires a leader who can think strategically, make informed, data‑driven decisions, effectively manage people, and continuously optimize how marketing contributes to overall business results. As the Manager, Brand and Growth you will: - Marketing Strategy and Growth - Build and manage marketing plans that support business growth goals. - Identify new ways to attract customers and improve customer retention. - Track market trends, customer behaviour, and competitor activities to improve strategy. - Ensure marketing activities support revenue growth and business priorities. - Brand Management - Maintain a clear and consistent brand message across all customer-facing channels. - Improve how customers see and experience the company’s brand. - Ensure all campaigns and communications reflect the company’s values and positioning. - Protect and strengthen brand reputation in the market. - Campaign Planning and Execution - Lead the planning and delivery of marketing campaigns across different channels. - Ensure campaigns are well organized, delivered on time, and achieve clear business goals. - Improve campaign performance using data, testing, and customer feedback. - Support customer engagement across the full customer journey. - Partnerships and Business Development Support - Identify and manage strategic partnerships that support growth goals. - Work with external partners to improve visibility, customer reach, and business opportunities. - Support business development efforts through marketing initiatives and relationship management. - Team Leadership and Cross-Functional Collaboration - Lead and support marketing team members to deliver strong results. - Set clear goals, provide feedback, and improve team performance. - Work closely with sales, product, operations, and leadership teams to align priorities. - Improve processes that help the team work faster and better. - Reporting and Performance Management - Track marketing performance using clear reports and measurable goals. - Use data to make better decisions and improve future campaigns. - Manage budgets responsibly and ensure strong return on investment. - Present updates and recommendations to senior leadership. Qualifications - Bachelor’s degree in Marketing, Business Administration, Communications, or a related field. - 6+ years of experience in marketing, brand management, growth, or business development roles. - At least 2 years of people management experience leading teams or cross-functional projects. - Strong experience building and executing marketing strategies that drive business growth. - Experience managing campaigns across multiple customer channels. - Strong understanding of customer acquisition, retention, and brand positioning. - Experience using data and reporting to measure marketing performance and improve results. - Strong written and verbal communication skills. - Strong stakeholder management and leadership skills. Requirements - Nice To have: - Experience working in healthcare, insurance, technology, or other fast-paced service industries. - Experience managing strategic partnerships or business development initiatives. - Experience working in high-growth startup environments. - Experience managing regional or multi-market marketing activities. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

• Build and manage marketing plans that support business growth goals.• Identify new ways to attract customers and improve customer retention.• Track market trends, customer behaviour, and competitor activities to improve strategy.• Ensure marketing activities support revenue growth and business priorities.• Maintain a clear and consistent brand message across all customer-facing channels.• Improve how customers see and experience the company’s brand.• Ensure all campaigns and communications reflect the company’s values and positioning.• Protect and strengthen brand reputation in the market.• Lead the planning and delivery of marketing campaigns across different channels.• Ensure campaigns are well organized, delivered on time, and achieve clear business goals.• Improve campaign performance using data, testing, and customer feedback.• Support customer engagement across the full customer journey.• Identify and manage strategic partnerships that support growth goals.• Work with external partners to improve visibility, customer reach, and business opportunities.• Support business development efforts through marketing initiatives and relationship management.• Lead and support marketing team members to deliver strong results.• Set clear goals, provide feedback, and improve team performance.• Work closely with sales, product, operations, and leadership teams to align priorities.• Improve processes that help the team work faster and better.• Track marketing performance using clear reports and measurable goals.• Use data to make better decisions and improve future campaigns.• Manage budgets responsibly and ensure strong return on investment.• Present updates and recommendations to senior leadership.

Role Description We are hiring for a Senior Sales Development Associate to support our sales development team who will be responsible for managing and coaching the sales development team to consistently generate qualified leads, ensure CRM accuracy, and improve conversion rates across the sales funnel. - Team Leadership & Coaching - Lead and manage a team of Sales Development Associates (SDAs). - Hold regular check-ins to review performance, give feedback, and help team members improve. - Identify when someone is struggling and create a plan to help them get better. - Set clear targets and make sure the team knows what is expected of them. - Process & Script Development - Build and maintain the scripts that SDAs use when speaking with prospects (both inbound and outbound). - Clean up and improve the inbound qualification script, making sure it confirms details, explains how we got the prospect's information, and confirms interest. - Create and document the outbound sales development script. Write down the full SDA qualification process so that anyone can follow it. - Training & Development - Build a training program for new SDAs joining the team. - Prepare training materials, live test marking schemes, and recorded assessments. - Make sure new SDAs are ready to take calls before they go live. Provide ongoing training when scripts, products, or processes change. - Lead Management & Allocation - Allocate inbound leads across SDAs for qualification. - Manage lead lists from partners and ensure they are distributed fairly and efficiently. - Plan and manage how the team requalifies closed-lost leads and churned accounts to generate new opportunities. - Dashboard, Metrics & Reporting - Build and maintain dashboards to track team performance. - Monitor key metrics: leads, SQLs (Sales Qualified Leads), SALs (Sales Accepted Leads), rejection count, and conversion ratios (Lead:SAL, SQL:SAL). - Cut metrics by geography and individual SDA to spot trends and problems. - Use data to identify what is working, what is not, and where to focus improvement efforts. - Outbound Sales Development Planning - Plan and launch outbound prospecting — this is a new function that needs to be built. - Develop outbound scripts, target lists, and outreach sequences. - Set goals and measure success for outbound efforts separately from inbound. Qualifications - Bachelor's degree or HND in any discipline. - Must have completed NYSC or have a valid exemption letter. - Minimum 3 years' experience in sales or sales development. - Experience leading or supervising a team. - Strong written and spoken communication skills. - Comfortable working with data, dashboards, and metrics. - Proficiency with Microsoft Office Suite. - Ability to work effectively in a remote environment. Requirements - Experience with Zoho CRM or any CRM system (e.g., Salesforce, HubSpot, Freshsales). - Experience building sales scripts or qualification processes from scratch. - Experience building dashboards or reports to track sales metrics. - Experience in health tech, health insurance, or B2B sales. - Experience training or onboarding new sales team members. - Experience reactivating closed-lost leads or churned accounts. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Role Description We are looking for a detail-oriented and analytical Finance Associate to support our financial operations and reporting processes. The ideal candidate will bring strong experience in financial analysis, reconciliations, and budgeting, combined with a solid understanding of internal controls and compliance standards. This role is perfect for someone who is both meticulous and proactive, thrives in a fast-paced environment, and is passionate about driving financial accuracy and operational efficiency across the organization. As the Finance Associate, you will be responsible for: - Transaction Processing & Controls - Process vendor invoices, employee reimbursements, and other payment requests accurately and on time. - Prepare and execute payment runs in compliance with approval policies and cash flow schedules. - Maintain proper documentation and filing for all financial transactions to support audits and regulatory reviews. - Reconciliations & Data Accuracy - Perform monthly bank reconciliations and investigate discrepancies promptly. - Reconcile intercompany accounts, claims payments, premium collections, and provider settlements. - Review and verify data entries in accounting systems to ensure accuracy and completeness. - Financial Reporting Support - Assist in preparing monthly, quarterly, and annual financial reports for management review. - Support month-end and year-end close processes by completing assigned tasks within deadlines. - Compile supporting schedules and documentation for financial statements and regulatory filings. - Compliance & Audit Support - Ensure all transactions comply with company policies, accounting standards, and regulatory requirements. - Assist internal and external auditors by providing requested documentation and explanations. - Flag unusual transactions or policy violations to senior finance team members. - Respond to internal queries about invoices, payments, and account balances in a timely and professional manner. - Support special projects and ad hoc financial analysis as needed. - Support the preparation and analysis of financial reports including balance sheets, income statements, and management reports. - Participate in month-end and year-end closing activities, including journal entries, accruals, and reconciliations (bank and credit cards). - Ensure timely and accurate processing of payments, invoices, and other financial transactions for employees, vendors, and partners. - Maintain accurate financial records and documentation to support audit, tax, and internal review processes. - Ensure compliance with relevant financial regulations and standards such as GAAP or IFRS. - Assist in providing financial data and analysis to support business decision-making and strategic planning. - Collaborate with internal teams and external auditors to support the successful completion of audits. Qualifications - Bachelor's degree or HND in Accounting, Finance, Economics, or a related field. - Must have completed NYSC or have a valid exemption letter. - At least 3 years of experience in accounting, finance, or a similar role. - Strong proficiency in Microsoft Excel (formulas, pivot tables, vlookups, data manipulation). - Basic understanding of accounting principles and the financial close process. - High attention to detail with a commitment to accuracy in data entry and record-keeping. - Ability to work independently, meet deadlines, and manage multiple tasks in a fast-paced environment. - Strong written and verbal communication skills. Requirements - Nice to Have: - Experience working in healthcare, insurance, fintech, or a regulated industry. - Familiarity with accounting software such as QuickBooks, Xero, NetSuite, or similar platforms. - Exposure to reconciliations involving claims, premiums, or provider payments. - Professional certification or progress toward ICAN or ACCA. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

• Create simple, clear posts in French for all RH social channels targeting francophone markets. • Plan weekly and monthly content with guidance from the Manager. • Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. • Write captions in French, design simple graphics (or brief a designer), and schedule posts. • Lead on French-language content across all markets. • Write simple, clear, and human-centered messages in both French and English. • Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. • Review French content for grammar, clarity, and consistency. • Help maintain the Reliance Health tone of voice across francophone markets. • Help draft internal updates, announcements, and newsletters in French where required. • Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. • Write messages that are easy to understand for staff across all francophone markets. • Track performance of posts and campaigns across francophone markets. • Prepare monthly dashboards with insights specific to French-speaking audiences. • Use data to explain what worked and what needs improvement. • Suggest small changes to improve performance within francophone markets. • Help plan and run marketing and communications campaigns targeted at francophone markets. • Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. • Keep campaign tasks on schedule and communicate progress. • Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. • Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. • Alert the Manager when French content does not fit brand values or cultural context. • Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. • Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. • Share updates clearly when working remotely across different markets. • Stay updated on social trends across francophone African markets. • Suggest content ideas that resonate with each French-speaking country's audience. • Support the Manager in making strategic improvements to French-language content and communications.

Role Description We are looking for a creative and culturally attuned Communications Associate (French) to support our brand's growth and engagement across digital platforms in francophone markets. The ideal candidate will bring strong experience in content creation, social media management, and community engagement, combined with a solid understanding of French-speaking audiences across Africa. This role is perfect for someone who is both creative and strategic, thrives in a fast-paced environment, is passionate about building meaningful online communities through compelling content, and can communicate fluently in both French and English. As the Communications Associate (French), you will: - Social Media & Content Execution - Create simple, clear posts in French for all RH social channels targeting francophone markets. - Plan weekly and monthly content with guidance from the Manager. - Adapt content to each platform (LinkedIn, Twitter/X, Instagram, Facebook) while ensuring cultural relevance for French-speaking audiences. - Write captions in French, design simple graphics (or brief a designer), and schedule posts. - Lead on French-language content across all markets. - Writing & Messaging - Write simple, clear, and human-centered messages in both French and English. - Create blog posts, email copy, social posts, and scripts tailored to francophone audiences. - Review French content for grammar, clarity, and consistency. - Help maintain the Reliance Health tone of voice across francophone markets. - Internal Communications Support - Help draft internal updates, announcements, and newsletters in French where required. - Work with cross-functional teams to understand what needs to be communicated to French-speaking staff and stakeholders. - Write messages that are easy to understand for staff across all francophone markets. - Reporting & Analytics - Track performance of posts and campaigns across francophone markets. - Prepare monthly dashboards with insights specific to French-speaking audiences. - Use data to explain what worked and what needs improvement. - Suggest small changes to improve performance within francophone markets. - Campaign Support - Help plan and run marketing and communications campaigns targeted at francophone markets. - Coordinate with product, sales, clinical, and leadership teams to ensure French-language campaigns are accurate and on-brand. - Keep campaign tasks on schedule and communicate progress. - Brand & Tone Governance - Ensure all French content follows brand guidelines and maintains accuracy in translation and messaging. - Keep messaging aligned across francophone markets and flag inconsistencies between French and English content. - Alert the Manager when French content does not fit brand values or cultural context. - Cross-functional Collaboration - Work with Sales, Product, Clinical, and Leadership teams to gather information and produce French-language content. - Serve as a cultural and linguistic bridge between English-speaking teams and francophone markets. - Share updates clearly when working remotely across different markets. - Continuous Learning & Light Strategy - Stay updated on social trends across francophone African markets. - Suggest content ideas that resonate with each French-speaking country's audience. - Support the Manager in making strategic improvements to French-language content and communications. Qualifications - Bachelor's Degree or HND in any discipline required. - Must have completed NYSC or have a valid exemption letter. - Proficiency in Microsoft Office Suite. - Proficiency with social media tools and CRM tools. - Very strong writing skills in both French and English (clarity, grammar, and structure in both languages). - Ability to work effectively in a remote environment. - Fluent in both French and English, with an understanding of francophone African digital culture. - Data literacy (comfortable with dashboards, metrics, and insights). Requirements - Basic design or video editing skills (Canva, CapCut, etc.). - Experience with health tech, fintech, or B2B content. - Experience working across multiple francophone markets (e.g. Senegal, Côte d'Ivoire, Cameroon). - Skills in Zoho and Adobe Suite. - Previous experience in content creation and creative writing for French-speaking audiences. Benefits - Remote-First Environment: Work from anywhere while staying connected to a vibrant, collaborative team. - Competitive Salary and Benefits: We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded. - Premium Health Insurance: Comprehensive health coverage for you and your family, because your well-being comes first. - Unlimited Leave: Take the time you need when you need it—no limits, no questions. - Meaningful Impact: Play a key role in transforming customer experiences and shaping healthcare innovation. - Collaborative Work Culture: Join a supportive, inclusive, and team-focused environment that celebrates diversity. - Growth Opportunities: Access tools, mentorship, and resources to elevate your skills and career. - Learning & Development Allowance: We provide an allowance to support your ongoing professional growth and skill enhancement.

Role Description As a Freelance Telemedicine Doctor, you will help solve some of the biggest problems in healthcare access - the long waits, the expensive clinic visits for minor issues, and the barriers that keep people from getting basic care. You will provide quick, professional medical advice through our platform, helping patients get the support they need, when they need it, without visiting a hospital. This role is ideal as a side engagement, a flexible remote income stream, or a mission-driven volunteer opportunity with stipends. What You Will Do - Conduct remote medical consultations through our telemedicine platform - Provide primary care advice to patients via chat or audio calls - Review patient symptoms and medical history to give clear, practical medical advice - Recommend basic medications or refer patients to in-person care when needed - Maintain accurate consultation records and follow platform protocols - Help patients understand their health concerns in simple, clear language Who This Is For - Early-career doctors looking for flexible side income - Doctors who already give informal medical advice and want to be compensated - Clinicians interested in telemedicine, digital health, or public health impact - Doctors seeking a low-stress, remote alternative to in-clinic work What You Will Bring - MBBS or equivalent medical degree with valid license to practice medicine in Egypt - Clean professional record with no disciplinary issues - At least 0-3 years of medical experience (early-career doctors encouraged) - Strong communication skills for virtual interaction with patients - Professional proficiency in English and Arabic - Smartphone and reliable internet - Respectful, compassionate, patient-centred attitude Nice to Have - Experience in general practice or primary care - Previous telemedicine or digital health experience - Comfort using mobile apps and technology - Curiosity about digital healthcare and innovation What We Offer - Remuneration: 30 EGP per consultation - Complete flexibility - work when you want, as much as you want - Fully remote – work from anywhere in Egypt - Start with around 20 consultations per month, with potential to grow significantly as our platform expands - With steady activity, earnings can match a junior doctor’s monthly take-home pay - Opportunity to gain valuable experience in telemedicine and digital health Why Doctors Enjoy This Role - Earn from consultations that typically take only a few minutes - Use downtime productively - Gain experience in telemedicine and digital healthcare - Contribute to expanding access to care - Be part of the future of healthcare in Africa Ready to Join Us? If this sounds like you, we would love to hear from you. Send your CV and proof of medical license/registration with Egyptian Medical Syndicate to doctors@getreliancehealth.com today. Shortlisted candidates will be asked to verify credentials as part of the recruitment process.

• Serve as the first point of contact for internal teams seeking legal guidance • Review business proposals, product changes, and partnerships for legal risk • Translate legal and regulatory requirements into clear, practical guidance • Manage external counsel relationships, including briefing and cost control • Draft, review, and negotiate commercial contracts including vendor and partnership agreements • Maintain a contract register tracking obligations, renewals, and timelines • Ensure contracts are properly executed, stored, and understood by internal teams • Manage regulatory filings, license applications, and correspondence with authorities • Monitor regulatory developments and assess their impact on the business • Maintain a compliance calendar to track all regulatory deadlines • Convert regulatory requirements into internal policies and operational processes • Support internal investigations and incident reviews involving legal or compliance risks • Conduct structured risk assessments for new markets, products, or process changes • Document findings, recommendations, and track issue resolution