• Coordinate external client programs assigned to you. • Schedule events, manage registration, and provide logistical support as needed. • Maintain program requirements per customer preferences. • Communicate between various departments regarding program details and participate in internal program-related calls as necessary. • Report data to the client as requested and to the local team to help boost enrollment and confirm class dates. • Coordinate internal client programs assigned to you. • Schedule events, manage class registration, and pull reports related to class attendance • Collaborate with various departments as needed to determine appropriate program requirements. • Create and maintain documentation for each program. • Provide PTO coverage for coworkers in Operations. • Act as the first line of defense for conflict resolution. • Design and implement processes and procedures to improve your program and maintain ongoing customer changes.

• Production work tied to Hub services, primarily building standalone emails and automations in Mailchimp, Beehiiv, Active Campaign, and potentially other ESPs • Reviewing email builds made by others to ensure segmentation is correct and will lead to intended and positive outcomes for clients • Maintaining or creating documentation tied to your areas of work, both internally for colleagues and externally for clients to help them grow their own expertise • Managing multiple projects or client needs at once, and being able to prioritize accordingly based on urgency and scope • Working with Services team members and colleagues across the company to respond to customer service requests related to email production in accordance with client contracts • Managing deadlines of short-term and long-term projects to keep client newsrooms’ fundraising campaigns on schedule • Testing or troubleshooting ESP features like segmentation and template formatting during the production process • Earning the trust of Hub clients and becoming a valued member of their team by delivering support in a timely and accurate manner, communicating clearly and effectively, and understanding their needs • Sharing challenges and learnings with colleagues and helping adapt services accordingly • Occasionally, other types of production work tied to client needs and services such as reports or slide deck creation.

• Answer inbound calls from customers and partners with professionalism and urgency • Gather key context to determine whether the request requires technical support, service dispatch, or escalation • Route calls to the correct Field Service Engineer or internal team based on region, expertise, and availability • Log call details and follow-up items in ticketing, Slack, email, and CRM systems • Maintain and adjust the live Field Service schedule to reflect real-time changes and shifting priorities • Monitor incoming emails, alerts, and customer updates to identify risks and action items • Track travel plans, site access windows, and technician availability to prevent gaps or overlaps • Escalate urgent issues early when leadership visibility is required • Prepare and facilitate daily service huddles with clear visibility into upcoming work, coverage needs, and open issues • Support shift transitions and weekend/on-call handoffs by capturing and documenting key updates • Escalate site delays, resourcing gaps, and repeat issues as needed • Maintain documentation and standard work related to scheduling, call handling, and service workflows • Partner with service leadership to improve tools, processes, and operational clarity • Use Slack, MaintainX, Salesforce, and internal systems to support day-to-day execution • Track technician utilization, site coverage, and system downtime • Identify trends in call types, repeat issues, and areas where better routing or documentation would help reduce friction

• Representing DineSpace on campus • Promoting our brand and opportunities to students • Brand promotion on social media by sharing the content we post • Distribution of DineSpace merchandise and vouchers on university campus • Networking with student societies for possible partnerships • Networking with other students who might be interested in becoming brand ambassadors • Weekly meetings with DineSpace management to update on marketing strategy • Close cooperation with DineSpace marketing team