We use technology to make quality healthcare delightful, affordable, and accessible in emerging markets.
Reliance Care Officer, French Speaking
Location
Nigeria
Posted
12 days ago
Salary
0
Seniority
Senior
Job Description
Reliance Care Officer, French Speaking
Reliance Health
• Respond promptly to customer inquiries, requests, and complaints in French while maintaining a friendly and professional tone. • Provide accurate and relevant information in French to prospective clients to guide them in selecting suitable health plans. • Escalate unresolved issues to the appropriate teams and follow through to ensure resolution and client satisfaction. • Accurately record and update customer feedback, complaints, and suggestions in the internal communication system. • Support customer acquisition efforts by engaging French-speaking inbound prospects and encouraging them to purchase health insurance products or utilize company services.
Job Requirements
- Bachelor's Degree or HND in any discipline.
- Must have completed NYSC or have a valid exemption letter.
- Ability to communicate confidently in French, both verbally and in writing.
- Basic proficiency in Microsoft Office tools.
- Willingness to work on shifts, including weekends.
- Excellent interpersonal, written, and verbal communication skills in English.
- Strong analytical skills and confidence working with numerical data.
- High attention to detail with a commitment to delivering quality work.
- Goal-oriented, adaptable, and able to perform well in fast-paced environments.
- A medical background (e.g. Nursing, Medical Laboratory Science, Pharmacy, Microbiology) is an added advantage.
Benefits
- Remote-First Environment
- Competitive Salary and Benefits
- Premium Health Insurance
- Unlimited Leave
- Meaningful Impact
- Collaborative Work Culture
- Growth Opportunities
- Learning & Development Allowance
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Senior Deployment Strategist
Sequen AIThe first Behavior Design Engine for the enterprise. Sequen isn’t retrofitted AI search or recommendations. It rethinks relevance from first principles. Sequen introduces the first foundational Large Event Model (LEM), trained on billions of user event sequences and built natively on a reinforcement learning infrastructure. LEMs are specialized neural networks that predict the next user event—just as LLMs predict the next word. Sequen’s LEMs are pre-trained on billions of user-site interactions and fine-tuned to optimize for the outcomes you care about. No more fixed pipelines with fragmented infrastructure. Sequen replaces them with a single endpoint that adaptively handles all phases of personalization via LEMs and memory models—all through a sub-25ms API.
Role Description We’re looking for a Senior Deployment Strategist to work closely with our customers as they adopt and deploy Sequen AI. This role sits at the intersection of engineering, product, and go-to-market. You’ll work directly with customers who are building with our technology—helping them translate intent into working systems, and ensuring they’re able to get meaningful, sustained value. This is not a traditional account management role. At this stage, it’s closer to a blend of technical advisor, product partner, and operator, where the quality of your judgment will matter as much as your execution. Key Responsibilities - High-Touch Client Strategic Partnership - White-Glove Communication: Work closely with customers, providing first-in-class, white-glove communication. - Understand Client Topology: Develop a deep understanding of customer goals, systems, and constraints. - Trusted Workflow Advisory: Act as a trusted partner as they design and deploy AI-powered workflows. - Production Stabilization: Help customers move from initial experimentation to reliable production use. - Deep Technical Execution & Enablement - API Integration Support: Support customers integrating with Sequen’s API systems. - Systems Architecture Advisory: Provide guidance on system design, prompting strategies, and performance trade-offs. - Hands-on Diagnostics: Help diagnose issues and unblock adoption in practical, hands-on ways. - Technical Implementation: Guide technical implementation and usage across enterprise infrastructures. - Cross-Functional Product Evolution - Voice of the Customer: Be an advocate for the customer and translate customer needs back to the product team. - Pattern Identification: Identify patterns across customer usage and challenges. - Grounding Roadmaps: Communicate feedback to product and engineering teams to ensure what we build is grounded in real-world use. - Long-Term Customer Success & Expansion - End-to-End Ownership: Take ownership of customer outcomes and drive long-term customer success. - Organic Growth Discovery: Identify expansion opportunities and grow Sequen's digital footprint. - Stakeholder Management: Maintain strong relationships with both technical and business stakeholders. Qualifications - 7–10+ years of experience in Deployment Engineering, Technical Program Management, Solutions Engineering, Technical Account Management, or a similar role. - Experience working with APIs or developer-facing platforms. - Strong technical foundation with a clear understanding of system architecture and integrations. - Ability to articulate analytics concepts like A/B testing. - Proven ability to engage and build trust with both low-level engineers and business executives. - Demonstrated track record of driving software adoption, usage, and measurable customer success. - Experience working cross-functionally with product, engineering, and go-to-market teams. Preferred Skills - Experience working with AI/ML systems, Large Language Models (LLMs), or large-scale data platforms. - Exposure to consumer-facing integrations, particularly within retail, travel, or media/entertainment sectors. - Proven track record in fast-growing startups or early-stage, fast-moving environments. - Familiarity with modern cloud platforms such as AWS, GCP, or Azure. What We Value - Rigorous Systems & Scientific Thinking: You balance algorithmic complexity with microsecond runtime latency constraints. - Uncompromising Ownership: You treat production stability and client performance as a personal reflection of code quality. - Pragmatic Speed: You possess the startup velocity to design, deploy, and validate robust revenue-generating prototypes quickly. - Strategic Relationship Building: You can speak fluently with both deep research scientists and cross-functional enterprise executives. Why This Role? At this stage, a small number of customer relationships can meaningfully shape the trajectory of Sequen. This role is an opportunity to work directly with early clients, influence product direction, and help define how AI systems are deployed in real-world environments.



