Genesis Orthopedics & Sports Medicine

Role Description Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. Responsibilities include: - Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel, and verify appointments. - Verify patient insurance. - Accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR). - Regularly communicate with internal employees to meet the patient's needs. - Maintain professionalism, courtesy, and confidentiality at all times. - Answer a high volume of phone calls each day. - Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service. Qualifications - Significant interest in customer service and helping achieve optimal outcomes for all callers. - Particular interest in the healthcare field. - High School graduate or GED required. - College or vocational training a plus. Requirements - At least 1 year direct customer service contact experience, preferably in a medical facility. - Previous computer experience in a Windows environment for a minimum of one (1) year. - Call center experience preferred. - Six months previous appointment scheduling experience. - Knowledge of what excellent customer service entails. - Knowledge of the principles of good communication and teamwork. - Knowledge of medical terminology and an understanding of health insurance guidelines are helpful. - Outstanding customer service skills with sensitivity towards patients' rights and confidentiality. - Excellent listening skills. - Ability to read, write, and verbally communicate in English using good spelling and grammar skills. - Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. - Ability to deal with challenging telephone encounters while providing excellent customer service. - Ability to work in a dynamic, fast-paced environment utilizing good decision-making skills. - Ability to be positive and a good team player. - Perform multiple tasks with a high level of accuracy and ensure quality communication. - Ability to learn and successfully utilize the electronic health record, Epic. Benefits - 401(k) - Flexible schedule - Paid time off

• You'll be the first point of contact for potential study participants. • Day to day, that means calling and pre-screening patients from our database and referral lists, walking them through study basics in plain language, checking them against inclusion/exclusion criteria, scheduling screening visits with our coordinator, and keeping recruitment logs accurate and up to date. • You'll work closely with our study coordinator and report weekly on outreach numbers, conversion, and scheduling.

• Identify new and existing TPL cases from multiple platforms (e.g., Epic EMR, insurance portals, legal request systems, and attorney communications). • Prepare, send, and track lien letters for personal injury, auto accident, and other third-party liability cases. • Monitor case status to ensure timely communication regarding settlements, dismissals, or claim denials. • Work directly with attorneys, insurance companies, and adjusters to obtain necessary updates on case progress. • Maintain accurate documentation and track outstanding TPL balances within Epic EMR. • Ensure compliance with federal, state, and payer-specific TPL billing rules. • Assist in coordinating subrogation claims and reimbursement requests from health insurance carriers. • Process, track, and fulfill medical records requests from attorneys, insurers, government agencies, and patients. • Ensure requests are compliant with HIPAA, PHI privacy laws, and state medical records regulations. • Utilize Epic EMR to retrieve, review, and securely transmit medical records. • Identify relevant patient cases from multiple platforms to ensure all required records are processed accurately. • Handle subpoenaed records and coordinate responses to legal requests. • Maintain logs and tracking systems to ensure timely completion of requests. • Respond professionally to inquiries regarding record requests, fees, and processing timelines.

Role Description Genesis Orthopedics & Sports Medicine is seeking a detail-oriented Remote Third-Party Liability (TPL) & Medical Records Specialist to oversee lien and settlement tracking, ensure timely medical records processing, and proactively identify relevant cases from multiple platforms. This individual will play a crucial role in maximizing revenue recovery from third-party claims and maintaining compliance with HIPAA and other healthcare regulations—all while adhering to our remote work policies. Key Responsibilities - Third-Party Liability (TPL) & Lien Processing: - Identify new and existing TPL cases from multiple platforms (e.g., Epic EMR, insurance portals, legal request systems, and attorney communications). - Prepare, send, and track lien letters for personal injury, auto accident, and other third-party liability cases. - Monitor case status to ensure timely communication regarding settlements, dismissals, or claim denials. - Work directly with attorneys, insurance companies, and adjusters to obtain necessary updates on case progress. - Maintain accurate documentation and track outstanding TPL balances within Epic EMR. - Ensure compliance with federal, state, and payer-specific TPL billing rules. - Assist in coordinating subrogation claims and reimbursement requests from health insurance carriers. - Medical Records: - Process, track, and fulfill medical records requests from attorneys, insurers, government agencies, and patients. - Ensure requests are compliant with HIPAA, PHI privacy laws, and state medical records regulations. - Utilize Epic EMR to retrieve, review, and securely transmit medical records. - Identify relevant patient cases from multiple platforms to ensure all required records are processed accurately. - Handle subpoenaed records and coordinate responses to legal requests. - Maintain logs and tracking systems to ensure timely completion of requests. - Respond professionally to inquiries regarding record requests, fees, and processing timelines. Remote Work Requirements - Must abide by Genesis Orthopedics & Sports Medicine's Remote Work Policy, which includes: - Uninterrupted access to high-speed internet and electricity during scheduled work hours. - A quiet, professional home office setup to maintain focus and confidentiality. - Compliance with HIPAA and PHI privacy standards while working remotely. - Responsiveness to email, phone, and Epic EMR communications throughout the workday. Qualifications - Experience: 2+ years in medical records, revenue cycle, or TPL case management (orthopedics or personal injury experience preferred). - Technical Proficiency: Strong skills in Epic EMR, Microsoft Office (Excel, Word, Outlook), insurance portals, and email management. - Knowledge Base: Understanding of HIPAA, PHI, medical records processing, TPL/subrogation laws, and healthcare revenue cycle workflows. - Detail-Oriented: Ability to track multiple cases, deadlines, and requests with precision. - Communication: Strong written and verbal skills for engaging with law firms, insurance adjusters, and healthcare providers. - Problem-Solving: Ability to anticipate and resolve claim disputes or records compliance issues efficiently. Preferred Qualifications - Experience in healthcare collections, personal injury claims, or legal billing. - Familiarity with lien processing, workers' compensation, and auto insurance billing. - Certification in Medical Records or Health Information Management (RHIT, CPC, etc.) is a plus. Benefits - Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration. - Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses. - Career Growth – Access pathways for professional development and advancement within our innovative practice. - Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone. Company Description At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Role Description The Genesis Clinic, a physician-owned clinical research site in the Chicago area, is looking for a remote Patient Recruiter to support enrollment across multiple active clinical trials (endocrinology, metabolic health, and orthopedics). You'll be the first point of contact for potential study participants. Day to day, that means: - Calling and pre-screening patients from our database and referral lists - Walking them through study basics in plain language - Checking them against inclusion/exclusion criteria - Scheduling screening visits with our coordinator - Keeping recruitment logs accurate and up to date You'll work closely with our study coordinator and report weekly on outreach numbers, conversion, and scheduling. Qualifications - Medical background strongly preferred — nursing, medicine, pharmacy, or allied health training (degree or clinical experience from any country is fine) - Excellent spoken and written English; comfortable making outbound calls to US patients - Prior experience in patient outreach, telehealth, medical call centers, or clinical trial recruitment is a big plus - Organized and self-directed — you'll manage your own call lists and follow-ups - Understanding of patient privacy; you'll complete HIPAA and GCP training with us - Reliable internet and a quiet workspace; availability with at least [4] hours of overlap with US Central Time (Chicago) Company Description

• Process and coordinate outgoing referrals to specialists, imaging centers, physical therapy providers, and ancillary healthcare services • Keep patients informed of referral status, scheduling requirements, and necessary documentation • Verify insurance eligibility and confirm referral authorization requirements prior to submission • Build and maintain an up-to-date directory of providers and facilities accepting Medicaid and other insurance plans • Research in-network providers to guide patients toward appropriate referral placements and uninterrupted care • Document all referral activity accurately within the electronic medical record (EMR) system • Partner with physicians, medical assistants, and front office staff to facilitate timely care coordination • Follow up with external providers and facilities to confirm appointment scheduling and obtain outstanding reports • Monitor referral work queues to ensure timely completion and identify bottlenecks before they impact patient care • Serve as a resource for patients navigating referral logistics, insurance requirements, and next steps in their treatment • Uphold HIPAA standards and maintain strict confidentiality in all patient interactions • Proactively identify and resolve referral delays or obstacles to keep care on track

**Job Summary: ** Genesis Orthopedics & Sports Medicine is seeking a detail-oriented Remote Third-Party Liability (TPL) & Medical Records Specialist to oversee lien and settlement tracking, ensure timely medical records processing, and proactively identify relevant cases from multiple platforms. This individual will play a crucial role in maximizing revenue recovery from third-party claims and maintaining compliance with HIPAA and other healthcare regulations—all while adhering to our remote work policies. **Key Responsibilities: ** **Third-Party Liability (TPL) & Lien Processing: ** - Identify new and existing TPL cases from multiple platforms (e.g., Epic EMR, insurance portals, legal request systems, and attorney communications). - Prepare, send, and track lien letters for personal injury, auto accident, and other third-party liability cases. - Monitor case status to ensure timely communication regarding settlements, dismissals, or claim denials. - Work directly with attorneys, insurance companies, and adjusters to obtain necessary updates on case progress. - Maintain accurate documentation and track outstanding TPL balances within Epic EMR. - Ensure compliance with federal, state, and payer-specific TPL billing rules. - Assist in coordinating subrogation claims and reimbursement requests from health insurance carriers. **Medical Records ** - Process, track, and fulfill medical records requests from attorneys, insurers, government agencies, and patients. - Ensure requests are compliant with HIPAA, PHI privacy laws, and state medical records regulations. - Utilize Epic EMR to retrieve, review, and securely transmit medical records. - Identify relevant patient cases from multiple platforms to ensure all required records are processed accurately. - Handle subpoenaed records and coordinate responses to legal requests. - Maintain logs and tracking systems to ensure timely completion of requests. - Respond professionally to inquiries regarding record requests, fees, and processing timelines.

Role Description Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. - Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel, and verify appointments. - Verify patient insurance. - Accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR). - Regularly communicate with internal employees to meet the patient's needs. - Maintain professionalism, courtesy, and confidentiality at all times. - Repetitively answer a high volume of phone calls each day. - Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service. Qualifications - Significant interest in customer service and helping achieve optimal outcomes for all callers. - Particular interest in the healthcare field. - High School graduate or GED required. - College or vocational training a plus. Requirements - At least 1 year direct customer service contact experience, preferably in a medical facility. - Previous computer experience in a Windows environment for a minimum of one (1) year. - Call center experience preferred. - Six months previous appointment scheduling experience. - Knowledge of what excellent customer service entails. - Knowledge of the principles of good communication and teamwork. - Knowledge of medical terminology and an understanding of health insurance guidelines are helpful. - Outstanding customer service skills with sensitivity towards patients' rights and confidentiality. - Excellent listening skills. - Ability to read, write, and verbally communicate in English using good spelling and grammar skills. - Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. - Ability to deal with challenging telephone encounters while providing excellent customer service. - Ability to work in a dynamic, fast-paced environment utilizing good decision-making skills. - Ability to be positive and a good team player. - Perform multiple tasks with a high level of accuracy and ensure quality communication. - Ability to learn and successfully utilize the electronic health record, Epic. Benefits - 401(k) - Flexible schedule - Paid time off

Role Description We are seeking a detail-oriented, patient-centered Outbound Referral Coordinator to join our busy orthopedic practice. In this role, you will manage outgoing referrals and specialty appointments, ensuring patients experience seamless continuity of care from our practice to their next provider. The ideal candidate brings strong organizational skills, clear communication, and a working knowledge of medical referral processes. Key Responsibilities - Process and coordinate outgoing referrals to specialists, imaging centers, physical therapy providers, and ancillary healthcare services - Keep patients informed of referral status, scheduling requirements, and necessary documentation - Verify insurance eligibility and confirm referral authorization requirements prior to submission - Build and maintain an up-to-date directory of providers and facilities accepting Medicaid and other insurance plans - Research in-network providers to guide patients toward appropriate referral placements and uninterrupted care - Document all referral activity accurately within the electronic medical record (EMR) system - Partner with physicians, medical assistants, and front office staff to facilitate timely care coordination - Follow up with external providers and facilities to confirm appointment scheduling and obtain outstanding reports - Monitor referral work queues to ensure timely completion and identify bottlenecks before they impact patient care - Serve as a resource for patients navigating referral logistics, insurance requirements, and next steps in their treatment - Uphold HIPAA standards and maintain strict confidentiality in all patient interactions - Proactively identify and resolve referral delays or obstacles to keep care on track Qualifications - Prior experience in an orthopedic or specialty clinic setting strongly preferred - Proficiency with EMR/EHR platforms and working knowledge of medical terminology - Strong multitasking, organizational, and problem-solving abilities - Excellent written and verbal communication skills - Comfortable working at a fast pace while maintaining accuracy and a high standard of professionalism - Bilingual

• Design at Scale With AI • Canva AI — Magic Design, Magic Write, text-to-image, and Brand Kit — to produce on-brand graphics, carousels, educational posts, and campaign assets faster than any traditional design workflow • Build and maintain a Canva Brand Kit for Genesis so every visual asset — from Instagram Stories to LinkedIn headers — is consistent, professional, and instantly reproducible • Adobe Firefly and Adobe Express for AI-generated imagery, text effects, and rapid asset creation that doesn’t require a full Creative Cloud subscription or a dedicated designer • Figma AI for content templates, visual systems, and design specs that keep the brand tight across every platform and format • Build and Design With AI • Replit AI to design and prototype lightweight web-based content assets — custom landing pages for campaigns, interactive patient education tools, shareable microsites, and branded digital experiences — without needing a dedicated developer or agency • Build simple branded web assets that live beyond the feed: a “meet the surgeons” page, a campaign hub, a patient story gallery — things that extend the Genesis content universe past what Instagram and TikTok can hold • Produce and Edit Video With AI • CapCut AI for rapid short-form video editing, auto-captions, and trend-native formats built for TikTok and Reels • Runway for AI video generation, background removal, and visual effects that elevate raw clinical footage • HeyGen or Descript for AI voiceover, talking-head video creation, and transcript-based editing that makes long surgeon interviews instantly clippable • Opus Clip or similar tools to automatically identify the best moments from long-form content and turn them into short-form clips • Own the Channel Strategy • Run Instagram, TikTok, YouTube Shorts, Facebook, and LinkedIn with a clear, platform-native growth strategy for each • Use AI scheduling and analytics tools — Buffer AI, Later, or Metricool — to post smarter, not just more • Know why something works on TikTok versus Reels versus Shorts — and engineer content accordingly • Build Repeatable Systems • Develop AI-assisted production workflows so the content operation scales as the practice does • Build template libraries, prompt libraries, and editorial calendars that make great content reproducible — not just occasional • Track what’s working with analytics and refine your approach continuously • Engage the Community • Respond to comments, build a following, and make Genesis a brand people in Chicago actually want to follow • Experiment constantly — new tools, new formats, new trends; if you have a pitch, we want to hear it