Role Description We have an immediate opening for a New Patient Liaison to join our remote team at US Fertility . - Schedule: Monday through Friday; 20 hours per week, schedule varies as needed 8:00 AM to 6:00 PM Eastern Time - Compensation: $22.00 to 25.00 per hour (commensurate with experience) This role provides the opportunity to grow within a nationally respected organization while remaining closely connected to the patients and teams you support every day. In this role, the New Patient Liaison will: - Respond to inbound calls and digital inquiries from prospective patients seeking fertility services in a timely, professional, and compassionate manner. - Provide clear, accurate information regarding fertility services, scheduling processes, and next steps, while addressing patient questions with empathy and sensitivity. - Schedule new patient consultations accurately based on provider availability, patient needs, and established protocols. - Serve as a trusted guide for patients during their initial interaction, recognizing that many callers may be experiencing emotional stress or uncertainty. - Coordinate with clinical teams, practice staff, and leadership to ensure a smooth transition from initial contact to scheduled care, particularly when special circumstances or complex needs arise. - Accurately document all patient interactions, relevant details, and scheduling outcomes in designated systems to ensure continuity of care and data integrity. - Prepare reports and manage workflows for specialized patient populations, including oncology patients and partner-program participants with enhanced benefits. - Maintain compliance with HIPAA, patient privacy standards, and all organizational policies and procedures. - Participate in quality assurance activities, training, and coaching to continuously improve patient experience, communication skills, and operational accuracy. - Conduct timely and appropriate follow-up with patients as needed to support access to care and completion of scheduling. Qualifications - Associate or bachelor’s degree preferred. - Minimum of 3 to 5 years of experience in customer service, patient access, call center, or healthcare-related roles. - Demonstrated ability to communicate with empathy, professionalism, and clarity—especially in sensitive or emotional situations. - Strong active listening skills and the ability to explain information in a clear, supportive, and patient-centered manner. - Excellent verbal and written communication skills. - Strong attention to detail with the ability to accurately document information in multiple systems. - Ability to work independently while collaborating effectively within a team environment. - Experience in healthcare, patient scheduling, or fertility services is strongly preferred. - Bilingual skills are a plus. Requirements - Embrace our mission and live our values. - Commit to continuous improvement—for themselves, their colleagues, and the patients we serve. Benefits - Full-Time Employees (30+ hours/week): - Medical, dental, and vision insurance. - 401(k) with company match. - Tuition assistance and professional development support. - Performance-based bonus opportunities. - Generous paid time off, paid holidays, and paid parental leave. - Life and disability benefits. - Fertility Discount Program. - Employee wellness and recognition programs. - Part-Time Employees: - 401(k) with company match. - Performance-based bonus opportunities. - Employee wellness and recognition programs. - Per Diem Employees: - 401(k) with company match. - Employee wellness and recognition programs.

• Provides patient care modalities of evidence-based practices to best meet the clinical needs of the patients. Examples include; CBT, DBT, Solution-Focused Therapy, Psychoeducation (Symptom Recognition), Trauma Therapy, Addiction Therapy, Acceptance and Commitment Therapy, Bereavement/Grief Counseling, etc. • These specific treatment modalities will be implemented in both the individual and group therapy setting, with a focus of engaging patients in their treatment plan. • Review and signature of patient clinical Psychosocial assessment, diagnosis, treatment plan, and consents as needed for the patient in a timely manner. Maintenance of the clinic record, including documentation of activities performed as part of the service delivery process. • Documents all services and patient activities appropriately. Ensures documentation complies with best clinical practices, contracts, regulatory and other legal • Conducts crisis intervention for the individual and family based on the individual’s safety plan. • Participate in regular case planning with the involved Multidisciplinary Team as new information is gathered to ensure the most clinically appropriate patient disposition. • Participate in individual and group supervision as required. Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency. Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.

• Conducting onboarding meetings via Zoom or Teams with newly hired therapists. • Guiding candidates through each stage of the onboarding process and identifying what still needs to be completed. • Following up consistently to ensure candidates are progressing through their onboarding steps on time. • Managing candidate statuses on a shared board and ensuring no one is stuck at a stage for too long. • Completing and tracking tasks accurately within the company's systems (including ClickUp). • Flagging candidates who are not engaging or progressing and following the relevant protocols. • Coordinating with the staffing team once candidates reach the placement stage of onboarding. • Handling approximately 30 onboarding candidates per month per state, with team support during high-volume periods.

Role Description The Patient Navigator - LVN supports early, discharge-focused care coordination across the member’s episode of care to promote timely, safe, and appropriate transitions from the inpatient setting to the next level of care. This role works closely with: - Utilization Management - Hospitalist leadership - The Transitions Team - Post-acute providers - Members and caregivers Key responsibilities include: - Identifying barriers to discharge - Supporting medical necessity alignment - Reducing avoidable post-acute delays - Improving average length of stay - Reducing readmission risk - Enhancing member and caregiver experience - Promoting efficient use of healthcare resources - Supporting authorization-related member communication, including outcome and notification calls You’ll be rewarded and recognized for your performance in an environment that will challenge you and provide development for other roles you may be interested in. Qualifications - Graduate of an accredited LVN program - Current & unrestricted LVN (Licensed Vocational Nurse) license in the State of Texas or compact licensure - 5+ years of Discharge Planning Experience - 3+ years of experience in prior nursing experience in an outpatient or acute care setting - Care coordination both in and outside of a Hospital Setting - Technology proficiency (use of EMR, excellent computer skills) - Ability to interpret data via reports - Must be able to work in a team environment and exhibit flexibility and enthusiasm in learning new information and developing new skills quickly Requirements - Current BLS issued by the American Heart Association (preferred) - Care Management / Disease Management experience (preferred) - EPIC Experience (preferred) Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (subject to eligibility requirements) - Hourly pay range: $20.38 to $36.44 per hour based on full-time employment