Title: Records Specialist Location: Lake Worth United States Job Description: Join our team! What We Offer At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives. About this role Responsible for the processing and updating of student records related to institutional credit, credit by exam and experiential credit. Liaison between department, faculty and students regarding issues regarding student transcripts. What a day of a Records Specialist looks like: - Evaluates transcripts of transfer students. Determines coursework applicability and equivalency toward degree completion. May make decisions regarding transfer of credits. - Answers, screens, researches, informs, advises, records, processes and follows-up all customer requests efficiently and expeditiously as received by telephone, mail or personally from citizens, elected officials, agencies, and College faculty and staff. - Assists with awarding degrees via student information system. - Participates in preparation for all commencement related activities. - Oversees multiple graduation related duties including the completion of substitution requests, diploma mailing, replacement diploma request and any related duties assigned. - Liaison among departments, functions, or groups, within the College. Communicates information to appropriate personnel. - Identifies, evaluates, and makes corrections of documents. Logs documents received or completed. - Proofreads typed copy to ensure accuracy. Reviews and revises report and documents for accuracy and completeness. - Verifies or confirms that computer data input is accurate, complete, and usable for processing. - Distributes information to personnel in programs, explains procedures, and clarifies new policies and procedures. - Performs other job-related duties as assigned. We'd love to hear from you if you have the following: Education and Experience: - High school diploma or GED with additional training related to the position - One year of related experience Knowledge of: - Microsoft Office Professional or similar application Skilled in: - Delivering a high level of customer service - Attention to detail while maintaining effective time and task management Ability to: - Maintain strict confidentiality and discretion - Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service - Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public Licenses, Registration, Certifications, or Special Requirements: - Regular physical attendance required - Some periods throughout the year will require extended work hours including nights, weekends, and college closures - Must complete FERPA training within 30 days of employment Work Environment and Physical Demand: - Reach and grasp objects - Stoop, bend, kneel, crouch, or crawl - Use of video display terminal - Use of manual dexterity and fine motor skill - Communicate information orally and in writing - Receive and understand information through oral and written communication - Proofread and check documents for accuracy - Work a fluctuating work schedule This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position. Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority. Certain service members may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. The minimum base pay for this position starts at $17.95 Hourly; however, the offer may vary based on the candidate's education and experience. Wait, there is more! - Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging. - Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution. - Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more. - Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off. - Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more. - Professional Development: Leadership programs, professional learning workshops, and more. - Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans. READY TO APPLY? Here's your application preparation! Please review the following information to apply for a position at Palm Beach State College: - Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered. - Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation. - An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications. - The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

• Monitor intake tasks and follow up on pending items to ensure timely completion • Provide a compassionate and supportive experience for clients throughout the intake process • Route calls and inquiries to the appropriate team members when necessary • Serve as the primary point of contact for incoming calls and inquiries • Follow established firm procedures for obtaining and managing medical records • Communicate with clients regarding documentation requests and case-related information • Manage the firm's main phone line and ensure calls are handled professionally and efficiently • Collaborate with the attorney and legal team to support case preparation and workflow efficiency • Maintain accurate records and case-related documentation within Filevine • Obtain, organize, track, and maintain medical records and billing documentation • Gather, verify, and accurately enter client information into the firm's systems • Conduct the complete client intake process from initial contact through information collection and documentation

• Processes ROI requests from facilities timely, accurately, and in accordance with established procedures and quality standards. • Validates requests and authorizations for medical record releases based on company policy and legal guidelines. • Performs quality checks to ensure accuracy, confidentiality, and correct billing of all released records. • Maintains equipment in excellent working condition. • Delivers outstanding customer service by being attentive, respectful, and responsive to client needs proactively identifying and resolving concerns. • Complies with client site policies and procedures, including HIPAA, state/federal regulations, and labor laws. • Handles confidential information with integrity and professionalism while ensuring efficient, accurate record release. • Communicates regularly with supervisors and managers regarding quality, client concerns, or system issues. • Assists with administrative tasks such as queue management and work assignments. • Produce reports and metrics as requested.

• Responsible for processing all release of information requests in a timely and efficient manner • Ensure accuracy and provide customers with the highest quality product and customer service • Completes release of information requests including retrieving patient's medical chart and returning chart • Scanning medical record accurately and correctly and transmitting daily, according to requests • Validates requests and authorizations for release of medical information • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing • Maintains a neat, clean, and professional personal appearance and observes the dress code established • Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA