Advanced Orthopedics. Personalized Care.
Call Center Representative
Location
Worldwide
Posted
16 hours ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Call Center Representative
Genesis Orthopedics & Sports Medicine
Role Description Using excellent customer service skills, answer incoming lines in order to assist patients, referring physician's offices, and other patient support agencies in a personal, efficient, and organized manner. Responsibilities include: - Use Call Center standard operating procedures and protocols to register new patients, update patient demographics, schedule, reschedule, cancel, and verify appointments. - Verify patient insurance. - Accurately enter patient telephone messages into the computer and electronically route messages to the appropriate pool in Epic, the Electronic Health Record (eHR). - Regularly communicate with internal employees to meet the patient's needs. - Maintain professionalism, courtesy, and confidentiality at all times. - Answer a high volume of phone calls each day. - Work with other team members to achieve Call Center and organizational goals in order to provide quality patient service. Qualifications - Significant interest in customer service and helping achieve optimal outcomes for all callers. - Particular interest in the healthcare field. - High School graduate or GED required. - College or vocational training a plus. Requirements - At least 1 year direct customer service contact experience, preferably in a medical facility. - Previous computer experience in a Windows environment for a minimum of one (1) year. - Call center experience preferred. - Six months previous appointment scheduling experience. - Knowledge of what excellent customer service entails. - Knowledge of the principles of good communication and teamwork. - Knowledge of medical terminology and an understanding of health insurance guidelines are helpful. - Outstanding customer service skills with sensitivity towards patients' rights and confidentiality. - Excellent listening skills. - Ability to read, write, and verbally communicate in English using good spelling and grammar skills. - Ability to maintain excellent customer service and composure while taking repetitive calls throughout the day. - Ability to deal with challenging telephone encounters while providing excellent customer service. - Ability to work in a dynamic, fast-paced environment utilizing good decision-making skills. - Ability to be positive and a good team player. - Perform multiple tasks with a high level of accuracy and ensure quality communication. - Ability to learn and successfully utilize the electronic health record, Epic. Benefits - 401(k) - Flexible schedule - Paid time off
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