Follett Software, LLC

Role Description The Senior Technical Support Specialist provides product and technical support to Follett's customers, answering complex questions on function and usage of our products via telephone or email. Serves as primary liaison between company and customer. Possesses excellent knowledge of company products used by customers and associated technologies. Operates under general supervision. The role is integral to exceeding our customer's expectations by creating a positive experience with each customer interaction. This position primarily supports our Facilities product within our technology suite. Responsibilities - Resolves complex customer questions and issues via escalated tickets in the areas of system configuration/setup, product functionality, and general usage. - Documents resolution processes for escalated issues and serves as a resource for other support areas. - Identifies and pursues opportunities for mentoring and knowledge sharing. - Creates and updates Knowledge Base articles. - Partners with Training Services and Tier 3 by providing assistance in training as requested. - Partners with Development to research and perform root cause analysis on potential product bugs/defects. - Creates and delivers product-specific presentations to customers as needed. - May travel to customer sites to provide training and support during Go Live and other critical times during the school year. - Maintains strong, positive relationships between the company and customers during each interaction to support customer satisfaction and the company's goals. - Other duties as assigned. Qualifications - Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience. - 3-5 years’ experience in a technical support role, preferably in a SaaS or software environment. - Experience in customer service or client-facing roles. - Proven ability to analyze and resolve technical issues quickly and efficiently. - Strong diagnostic skills with a methodical approach to troubleshooting. - Strong attention to detail and organizational skills. - Ability to work under pressure and manage multiple priorities. - Willingness to learn new technologies and software. - Experience working in a collaborative environment, partnering with development and product teams. - Effective interpersonal and communication skills: excellent writing and verbal skills to clearly communicate solutions to customers. - Proficient PC and technical/software skills. Proficient in CRM software (e.g., Salesforce), Microsoft Office Suite, and general technical/software tools. Work Environment - This role is remote and only open to candidates currently located in the United States and able to work without sponsorship. - It requires a suitable space that provides a private and quiet workplace. - Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed. Physical Requirements - Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. - Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance. - Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. - Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. - Travel requirements: Minimal (less than 10%). EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: Notice to California Applicants

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. POSITION SUMMARY The Renewal Operations Analyst supports Customer Success and Renewals by managing day-to-day renewal operations, including backup execution support, handling renewal and pricing escalations, and driving process improvements. This role delivers reporting, analysis, and cross-functional coordination to improve renewal performance and decision-making. Working closely with senior leadership, the analyst provides insights on renewal forecasting, pricing, and performance against goals, using tools such as Salesforce, Salesforce CPQ, Oracle, and Microsoft Office. The role requires strong analytical skills, independent judgment, and the ability to handle sensitive financial and operational information with discretion. POSITION SCOPE Operational Support - Contribute to renewal process improvements across all supported products. - Collaborate with cross-functional teams including Sales, Customer Success, Customer Service, Finance, and Operations. - Support renewal operations by ensuring data accuracy, process consistency, and operational efficiency. - Provide day-to-day support for renewal requests, renewal updates, pricing changes, escalations, and customer-related concerns. - Maintain accurate renewal records and help drive consistency across renewal workflows and system updates. Salesforce and Salesforce CPQ Support - Support the Renewals and Customer Success teams in Salesforce CPQ activities related to renewal quoting, amendments, pricing updates, and contract renewal workflows. - Assist with renewal quote creation and updates in Salesforce CPQ, ensuring accurate pricing, product configurations, and renewal data. - Help manage and troubleshoot renewal-related issues in Salesforce and Salesforce CPQ. - Partner with internal teams to improve adoption and effectiveness of Salesforce CPQ renewal processes. Reporting and Analysis - Build, maintain, and analyze Salesforce and Oracle reports and dashboards supporting renewals, including pipeline tracking, upcoming and lapsed renewals, pricing trends, renewal performance, and forecasting. - Support CPQ renewal reporting by tracking quote status, renewal timing, pricing changes, and outcomes to provide visibility into the renewal lifecycle. - Analyze renewal, pricing, and team performance data to identify trends, performance gaps, and opportunities for process improvement, and translate insights into actionable recommendations for segment managers and leadership. - Ensure reporting accuracy and data integrity by monitoring data quality, reconciling discrepancies across systems, and flagging inconsistencies. - Partner with senior leadership on business-critical reporting, operational priorities, and strategic analysis, including renewal forecasting, goal tracking, and overall business performance. - Handle sensitive financial and operational data with a high level of discretion, including variable compensation, salaries, earnings, pricing strategies, and leadership-level performance reporting, ensuring confidentiality at all times. Renewal and Pricing Support - Work closely with the Customer Success team to ensure renewal quoting and pricing needs are met in a timely and accurate manner. - Assist with customer renewal pricing updates, pricing reviews, and escalation support. - Help coordinate internal review of non-standard pricing requests and customer renewal concerns. - Support pricing discussions related to renewal incentives, exception requests, and other business decisions that require sound judgment, confidentiality, and a clear understanding of business impact. - Provide operational support for both standard and exception-based renewal motions. Customer and Team Support - Provide additional support to Customer Success Managers related to renewal questions, reporting needs, issue resolution, and data management. - Communicate clearly and effectively with both internal and external customers. - Work independently while managing multiple priorities and maintaining strong attention to detail. Other tasks and duties as assigned. QUALIFICATIONS - Bachelor’s degree in Business, Finance, Operations, or a related field, or equivalent work experience. - 2–4 years of experience in sales operations, customer success operations, renewals support, or a related function. - Experience in renewal management, revenue operations, or quote-to-cash support in a SaaS or technology environment. - Hands-on experience with Salesforce, including CRM data management, reporting, and dashboards. - Experience with Salesforce CPQ, supporting renewals, quoting, amendments, pricing workflows, and related reporting/analysis. - Experience with Salesforce CPQ renewal reporting and general business reporting/analysis. - Familiarity with Oracle and related operational/reporting processes is preferred. - Strong proficiency with Excel and Microsoft Office tools. - Demonstrated ability to handle confidential financial, compensation, and business performance information with discretion. - Ability to exercise independent judgment and make sound decisions when interpreting data, supporting pricing discussions, and managing sensitive business information. - Excellent communication and collaboration skills, with the ability to work effectively across departments. - Strong attention to detail, organization, and ownership of work. - Ability to identify process improvement opportunities and support operational excellence. WORK ENVIRONMENT - This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.  - It requires a suitable space that provides a private and quiet workplace.  - Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.  PHYSICAL REQUIREMENTS - Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. - Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance. - Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. - Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. - Travel requirements: Minimal (less than 10%) This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. POSITION SUMMARY The Customer Service Representative position, as part of the Customer Success department, accurately enters orders on the software and technology team to meet business and customer need. This individual provides customer support via the telephone, internet and email and handles all customer inquiries and resolves support issues for order processing, warranty or billing, etc. Maintain post-sale contact with customers to facilitate a positive and productive long-term relationship. POSITION SCOPE - Accurately resolve customer calls/emails in a timely manner while providing a high-quality customer experience, and documenting in system(s) as required. - Efficient in navigating multiple systems and utilizing troubleshooting skills to find the best resolution available for the customer on the first call. - Meet/Exceed adherence to schedule at 90% or above to drive an efficient customer experience. - Accurately enter new orders for products, services, and renewals, and documenting in system(s) as required. Create or modify Support quotations when needed. - Follow up in a timely manner on existing orders to receive information needed to complete order. - Collaborate with team members and other departments to provide customers with a full- service experience, while providing them with knowledge of their resources. - Complies with all company policies and procedures; maintains respectful relationships with coworkers - Coordinate with other departments (CRM, Order Entry, Sales, Accounts Receivable, Sales Enablement, etc.,) in handling purchase orders and providing service to customers. - Complies with all company policies and procedures; maintains respectful relationships with coworkers. - Assists with training and daily coordination and collaboration with other teams and departments. - Reports customer issues and customer complaints to management. - Other tasks and duties as assigned. QUALIFICATIONS - High school degree or equivalent - 1-3 years’ experience in customer success/account management in support of revenue clients is necessary. - ​Strong troubleshooting and analytical ability ​ Self-starter, positive, creative problem solver. - Ability to manage multiple customers' demands with excellent time management skills. - Strong organizational and project management skills. - Thrives in fast-paced environments, embraces challenges with a "can-do" attitude, is independent and demonstrates proactive strong problem-solving skills. - Passionate about understanding and solving customer needs with a strong history of customer outcome focused roles. - Effective interpersonal and written and verbal communication skills. - Detail oriented with accurate data entry skills. - Preferred experience with GoTo phone system or similar platform. - Preferred experience with Oracle Business Suites and at least beginner level Microsoft Word and Excel. - Proficient PC and technical/software skills. WORK ENVIRONMENT - This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.  - It requires a suitable space that provides a private and quiet workplace.  - Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.  PHYSICAL REQUIREMENTS - Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. - Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance. - Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. - Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. - Travel requirements: Minimal (less than 10%) This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. POSITION SUMMARY We are in search of an Outside Sales Representative to expand our market presence in North America, specifically in CT, DC, MA, MD, NC ,and VA. Working face to face and virtually, your primary focus will be to establish and maintain relationships with customers including district/state Superintendents, Chief Technology officers, Library Directors, Directors of Curriculum and Instruction, business officials and other district administrators and staff.   Successful candidates will have a proven track record of building strong pipelines, executing up-sell and cross-sell selling strategies, and rapidly closing business. Our ideal candidates are self-motivated, apply a consultative approach, have strong execution skills, are focused, responsible, accountable, and have a proven history of exceeding sales quotas in excess of $1M annually.  POSITION SCOPE - Sales Strategy: Develop and execute a comprehensive sales strategy to target and acquire district-level customers. This may involve cold calling, prospecting, networking, and leveraging existing market relationships.  - Revenue Growth: Meet or exceed sales quotas and targets by consistently securing new district-level customers and upselling/expanding existing customers.  - Pipeline Development: Build and maintain 3x sales pipeline.  - Client Engagement: Establish and maintain relationships with district administrators, department heads, and other key stakeholders within potential and existing districts. Understand their business objectives and pain points. Travel to customer locations as needed, attend trade shows, and conferences.  - Product Knowledge: Gain in-depth knowledge of Follett’s products and services to effectively communicate how they can meet the unique needs of our K-12 clients. Provide product demonstrations and presentations as needed.  - Customized Solutions: Collaborate with clients to understand their specific requirements and provide tailored solutions that address their challenges. This may involve working closely with other teams such as product development or customer support.  - Negotiation and Contracting: Negotiate pricing, terms, and contracts with clients to close deals, ensuring that both parties are satisfied with the agreements.  - Market Research: Stay up-to-date with K-12 market trends, and competitors to identify new business opportunities and maintain a competitive edge.  - Reporting: Maintain accurate and up-to-date records of sales activities, client interactions, and sales progress using CRM (Customer Relationship Management) software. Provide regular reports to management.  - Collaboration: Collaborate with our Marketing, Success and Sales Development teams to expand pipeline and increase velocity.  - Other tasks and duties as assigned. QUALIFICATIONS - Bachelor’s degree in Business, Marketing, Education, or a related field; EdTech or software sales certifications are a plus. - 3-5 years in B2B or SaaS outside sales, with a focus on EdTech solutions; strong background in navigating sales cycles, managing client relationships, and exceeding quotas. - Experience selling multiple EdTech SaaS solutions and engaging IT buyer personas. - Proven track record of consistently meeting and exceeding sales targets. - Exceptional verbal and written communication skills, with a customer-centric approach to relationship building, retention, and expansion. - Motivated, ethical, detail-oriented, adaptable, and entrepreneurial, with a collaborative team mindset and a passion for solving customer challenges.  - Residence in sales territory preferred WORK ENVIRONMENT - This role is remote and only open to candidates currently located in the United States and able to work without sponsorship.  - It requires a suitable space that provides a private and quiet workplace.  - Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.  PHYSICAL REQUIREMENTS - Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. - Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance. - Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. - Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. - Travel requirements: Heavy (greater than 50%) This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. Position Overview This position plays a crucial role in overseeing the accounting and financial reporting of all global employee-related expenses, including payroll, benefits, employee reimbursements, and accrued paid time off/leave. This role ensures accurate recording, reconciliation, and reporting of these high-impact expense areas while strengthening internal controls and improving operational efficiency. This position is ideal for a hands-on accounting leader who can both execute and elevate processes. The expectation is that this individual will proactively assess current workflows, identify inefficiencies, and implement scalable process and system improvements to support a growing, performance-driven organization. Responsibilities: Global Payroll & Employee Cost Accounting - Oversee accounting for global payroll, including wages, bonuses, commissions, payroll taxes, and related liabilities. - Ensure accurate accounting for international payroll providers and multi-country payroll processes. - Manage accounting for global employee benefits programs, including health, retirement, and statutory benefits. - Oversee accounting for employee expense reimbursements and credit card activity across regions. - Manage and review accrued PTO calculations and related liabilities by jurisdiction. - Review and approve journal entries related to global employee-related costs. - Own and reconcile all balance sheet accounts associated with payroll, benefits, reimbursements, and PTO accruals. - Perform variance analysis and investigate fluctuations in global employee-related expenses. Month-End Close & Reporting - Lead month-end close activities for all employee-related cost areas. - Ensure timely and accurate financial reporting in accordance with GAAP. - Prepare supporting schedules and documentation for management reporting. - Partner with FP&A to ensure alignment between accounting results and workforce reporting. - Support audit requests and provide detailed documentation as needed. Process Improvement & Systems Enhancement (Key Focus Area) - Evaluate existing payroll and employee cost accounting processes for efficiency and risk. - Identify opportunities for automation, integration, and improved controls within ERP and payroll systems. - Standardize and document procedures to enhance consistency and scalability. - Partner with Payroll, HR, and IT to improve data flow between systems. - Implement improvements that shorten close timelines and reduce manual work. - Strengthen internal controls around employee-related expense accounting. Leadership & Cross-Functional Collaboration - Serve as the primary accounting liaison to Payroll and HR. - Provide guidance on accounting implications of compensation changes, benefit updates, and policy changes. - Support special projects, including system upgrades and integrations. Qualifications: - Bachelor’s degree in Accounting, Finance or related field required - 5+ years of progressive accounting experience including ownership of payroll, benefits, employee reimbursements, and PTO/leave accruals - Experience with multi-entity and/or multi-country environments, global payroll, benefits employee reimbursements, leave accruals strongly preferred - Strong understanding of GAAP and accrual-based accounting, with demonstrated experience leading month-end close activities for significant expense areas - Hands-on experience with ERP and payroll systems (NetSuite and Rippling preferred) and comfort working across multiple systems and data sources - Proven experience improving or implementing accounting processes and internal controls, including automation, integrations, and documentation of standard operating procedures - Advanced Excel skills - Strong analytical and problem-solving skills, with a high level of attention to detail and accuracy - Effective cross-functional collaborator with experience partnering closely with Payroll, HR, and FP&A - Understanding of payroll processing would be considered an advantage At Follett Software, our people come first. We’re deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive—at work and in life. Here’s what you can expect: - Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted) - Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching - Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans - Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time - Retirement savings with employer match, vesting every pay period - Flexible Spending Accounts for healthcare and dependent care - Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services - Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

Company Overview: Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience. Position Summary This position will lead the development and execution of our Student Information System. In this role, you will play a pivotal part in enhancing K-12 education by driving innovative solutions that empower educators and administrators to streamline processes and improve student outcomes. SIS experience is a required qualification for this role. Position Scope - Own the product lifecycle: Lead the entire product development process from concept to launch, including defining the product vision, prioritizing requirements, and managing cross-functional teams. - Shape the future of SIS: Drive innovation by identifying trends in the K-12 market, gathering customer feedback, and aligning product strategy to meet the evolving needs of school districts. - Deliver data-driven insights: Collaborate with stakeholders to analyze user data, system performance, and customer interactions to drive strategic decisions and enhancements. - Collaborate and execute flawlessly: Work with engineering, design, and other teams to ensure timely delivery of high-quality features and improvements, managing dependencies and resolving challenges. - Communicate effectively: Clearly articulate the product vision and roadmap to internal teams and external stakeholders, ensuring alignment across the organization. - Drive measurable impact: Define success metrics, monitor performance, and continuously iterate to achieve business objectives and improve customer satisfaction - Other duties as assigned Qualifications - Bachelor's degree or equivalent - Experienced SIS professional: Minimum 5+ years of product management experience, with at least 3 years focused on Student Information Systems or related EdTech products. - K-12 education expert: In-depth understanding of K-12 education systems, processes, and challenges, especially around student information management. - Strategic thinker and problem solver: Ability to balance long-term vision with immediate priorities, effectively navigating complex challenges. - Collaborative leader: Proven track record of working across teams and leading initiatives that drive meaningful change. - Customer-focused: Passion for creating solutions that address real customer needs and deliver tangible value to educators and administrators. - Strong communicator: Excellent communication skills, capable of influencing and building consensus among diverse stakeholders At Follett Software, our people come first. We’re deeply committed to supporting the well-being, growth, and success of every Team Member. That commitment shows up in a thoughtfully designed, comprehensive benefits package that helps you thrive—at work and in life. Here’s what you can expect: - Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted) - Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching - Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans - Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time - Retirement savings with employer match, vesting every pay period - Flexible Spending Accounts for healthcare and dependent care - Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services - Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position performs moderately complex financial analyses to summarize the organization’s current and projected financial position. This role is responsible for maintaining a complete and accurate general ledger and preparing managerial reports and financial statements. The Accountant ensures compliance with Generally Accepted Accounting Principles (GAAP) and company policies while identifying opportunities to improve accounting processes and departmental efficiencies. - Prepare, contribute to, and/or review standard and specialized accounting reports, including balance sheets, income statements, and cash flow statements, in accordance with GAAP and company policies. - Prepare and record journal entries related to balance sheet and income statement activity. - Create and maintain analytical schedules supporting financial statements, audits, strategic initiatives, and ad hoc requests. - Apply knowledge of accounting principles, GAAP, and relevant regulations to assigned responsibilities. - Reconcile assigned balance sheet accounts and perform detailed financial statement variance analyses. - Advise internal departments, field personnel, and external partners on the appropriate handling of transactions with financial impact. - Identify and recommend process improvements to enhance departmental efficiency and strengthen internal controls. - Participate in business requirements development, system design, testing, and issue identification/resolution related to financial systems and strategic initiatives. - Other duties as assigned. Qualifications - Bachelor’s degree in Accounting or Finance required - 2+ years of progressive accounting experience preferred - CPA certification is a plus - Strong understanding of GAAP and financial reporting requirements - Proficiency in general ledger accounting and account reconciliations - Experience with ERP systems and advanced Excel skills - Strong analytical and problem-solving abilities - High attention to detail and accuracy - Effective written and verbal communication skills Benefits - Fully remote work, giving you the flexibility to do your best work from anywhere in the continental U.S. (unless otherwise noted) - Subsidized healthcare plans, including orthodontic coverage, with HSA option that includes employer matching - Company-paid disability and life insurance, with the option to enhance coverage through voluntary plans - Robust Paid Time Off, including Flex PTO for salaried roles, paid parental leave, company holidays, and paid volunteer service time - Retirement savings with employer match, vesting every pay period - Flexible Spending Accounts for healthcare and dependent care - Optional supplemental coverages, such as accident, hospital, and critical illness insurance, identity theft and credit monitoring, and legal protection services - Meaningful recognition and tangible rewards that celebrate achievements, fuel motivation, and recognize both individual and team success EEO Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information. Email: recruiting@follettsoftware.com CCPA Notice for California Residents: Notice to California Applicants