Ferrellgas

Role Description We are looking for an Accounts Receivable Support Specialist to join our team! This position is responsible for researching unapplied funds that may be a result of overpayment, mis-applied payment, or account reconciliation. This person will be the primary contact for communicating budget bill changes, handling each call professionally, efficiently, and with exceptional customer service. This candidate is also responsible for all customer correspondence and documentation requests that are related to the unapplied or budget bill process. Responsibilities - Within a team environment, handles all unapplied research for customers with identified unapplied instances. - Researches and resolves cash application issues. - Handles customer correspondence related to the unapplied, which may require direct communication with customers to resolve. - Research overpayments. - Responds to customer inquiries regarding any payment application issue. - Handles outbound calls to customers regarding their budget bill plan. - Handles customer correspondence related to the budget bill communication. - Research customer setup using the budget bill calculator and other related tools. - Responds to customer inquiries regarding budget bill. - Troubleshoots and produces quick resolution. Qualifications - Associate degree in accounting or related field preferred. - 1+ years of related Accounts Receivable experience. - Able to interact professionally with internal and external Ferrellgas customers. - Proficiency in Microsoft Office applications (Word, Excel). - Excellent communication (written and verbal) and interpretation skills. - Detail oriented and highly organized. - Salesforce/PeopleSoft experience preferred. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings. Company Description At Ferrellgas, we’re honored to be part of tight-knit communities across America and thousands of customers’ lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Role Description The Talent Acquisition Partner serves as a strategic advisor and talent consultant to field and corporate leaders, helping drive workforce planning, hiring outcomes, and talent strategies across multiple business units and geographic regions. - Partner with field and corporate leaders to develop and execute talent acquisition strategies that support both immediate hiring needs and long-term workforce planning objectives. - Drive applicant flow and talent pipeline development across assigned business areas through sourcing strategies, community partnerships, and other innovative recruiting channels. - Serve as a trusted advisor to hiring managers by providing guidance on labor market conditions, sourcing approaches, candidate assessment, hiring best practices, and effective selection decisions. - Lead exempt, leadership, and other strategic hiring efforts, including candidate sourcing, screening, interviewing, and offer consultation. - Act as the primary liaison between candidates, hiring managers, and internal stakeholders throughout the recruiting and onboarding process, ensuring a positive candidate experience and timely communication. - Analyze recruiting metrics, labor market trends, and hiring activity to identify opportunities, improve hiring outcomes, and influence talent acquisition strategies. - Build and maintain proactive talent pipelines for critical, hard-to-fill, and future workforce needs. - Establish and cultivate external partnerships with schools, workforce organizations, industry groups, and community organizations to strengthen talent attraction efforts and expand candidate reach. - Maintain strong working relationships with leaders across all levels of the organization to understand business priorities, anticipate hiring needs, and provide consultative talent acquisition support. - Participate in and lead Talent Acquisition projects, process improvements, and strategic initiatives that enhance recruiting effectiveness, operational efficiency, and the overall candidate experience. - Support succession planning, internal mobility, and workforce development initiatives by partnering with leaders to identify and develop internal talent opportunities. Qualifications - Bachelor’s degree in business, HR management, or related field preferred. - Minimum of 2 years of experience with talent acquisition and recruitment required. - Experience with managing high volume job requisitions. - Experience with utilizing applicant tracking systems. - Demonstrated experience with sourcing and job posting platforms. - Strong written, communication, and presentation skills. - Highly organized with a strong sense of urgency and personal accountability. - Ability to prioritize and multitask on hiring and other related projects. - Ability to consult with clients about talent needs; design and execute recruitment strategies around those needs. - Ability to develop strong working relationships with leaders and peers within the organization both within and across geographic markets. - Ability to utilize and analyze hiring related metrics. - Demonstrated experience with employment laws, regulations, etc., including EEO/AAP. - Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings. - Remote: Ferrellgas is a "win from anywhere" company giving you the freedom to work fully remote.

Role Description We’re currently hiring a Full-Time Customer Service Specialist. In this role, you’ll provide exceptional service through both inbound and outbound communications. This position is remote, however we would prefer to hire within the Tri-state area (Rhode Island, Massachusetts, Connecticut), OR (Indiana, Ohio, Michigan). You’ll support customers and work closely with internal teams to ensure a high-quality experience, while helping drive business growth. Your impact will matter - both to your team and our organization. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensure accurate account maintenance and updating of account information. - Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions. - Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. - Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Support the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy. Qualifications - High School Diploma or equivalent. - 1 or more years of customer service experience. - Exceptional customer service and negotiation skills. - Strong organizational skills with typing and data entry experience. - Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. - Proficient in Microsoft Office including Excel, Word, and Access. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings.

Role Description Under direct supervision, this position is responsible for assigned tax compliance duties related to state and local sales/use, fuel, excise, and miscellaneous indirect taxes. Assigned tasks may include: - Preparation and filing of tax returns, license applications, and information reports - Processing tax payments and journal entries - Handling inquiries related to company vehicles within strict guidelines - Providing support during state or local tax audits - Coordinating the receipt and/or distribution of tax exemption documents to support tax-exempt sale or purchase transactions The ability to learn and understand tax-specific software applications is required. May be required to communicate with company personnel, customers, or vendors to obtain tax data and transaction information. Qualifications - Associate’s or Bachelor’s degree in Accounting, Finance, or a related field preferred - 3+ years of experience in a business or accounting office environment - Business tax compliance knowledge required - Ability to understand tax filing processes, procedures, and terminology - Ability to learn tax-specific software applications and analyze data for reasonableness and accuracy - Vertex tax system experience in both rate determination and compliance forms systems preferred - Intermediate Microsoft Office software knowledge, with emphasis using Excel - Strong PC skills, Microsoft Office application (Excel, Word, and Outlook) experience - Problem solver with strong attention to detail - Working in a group environment with strong interpersonal skills - Ability to work independently and as part of a team - Previous customer service experience - Must be a Citizen or National of the United States, a lawful permanent resident, or have authorization to work in the United States - Applicants must not now, or any time in the future, require sponsorship for an employment visa Requirements - Completes state and local tax compliance tasks which includes processing bills, preparing returns, maintaining files, handling correspondence, and utilizing tax-specific software applications - Ability to understand tax return filing requirements for assigned returns and obtain the information needed to complete the return in order to timely file and pay the tax liability - Responsible for tabulating mileage and fuel data for company vehicles, verifying/processing exemption certificates, and providing support during jurisdictional tax audits - Assists in ensuring the company remains compliant with tax return filings and state payment requirements - Other duties as assigned Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support - Employee Perks: Referral program, employee discount programs, and propane savings

Title: National Accounts Coordinator Location: United States United States US-United States ID 2026-34060 Category Sales Job Description: Overview At Ferrellgas our corporate roles are fully remote, enabling talented professionals to support our field operations from wherever they are. These positions play a critical role in driving business growth, providing strategic and operational support that empowers our teams in the field to deliver exceptional results. Under general supervision, the National Accounts Coordinator is responsible for supporting the National Account Sales Managers with activities that assist to communicate and respond to customer's needs in a timely manner. The incumbent will generate various reports with analysis, to promote higher levels of account management and efficiencies by the field sales management team and manages lower tiered chain accounts. This role requires Bachelor's Degree in Business, Marketing, or Finance with 1+ years of experience in a related field. Why You'll Love Working Here At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth: - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA) - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support - Employee Perks: Referral program, employee discount programs, and propane savings Responsibilities - Executes projects as requested by manager of sales support and/or national account sales managers. - Works with National Account sales team on account specific sites/portals to ensure compliance with required forms, pricing, etc. - Installation process: monitors grand opening dates and ensures operations teams are on track for installs. Works with operations team to ensure ongoing installs are occurring without issues. - Acts as the primary liaison internally between identified customers, operations team, and the sales team and works to "close the loop" with customer needs. Examples are permitting, service, or cage/signage issues. - Creates analysis that supports the effective execution of the national account's goals and objectives along with the annual business planning and process. - Assists in the development of account specific customer marketing programs. - SBT program involvement to work with internal departments and customer for accurate reporting - Completes other tasks/projects as assigned by manager. Qualifications - Bachelor's Degree in Business, Marketing, or Finance is preferred. - 1+ years of related experience - Ability to work independently with minimal supervision - Results oriented and demonstrated high level of project management skills. - Must be highly organized and able to manage multiple projects simultaneously. - Excellent written and verbal communication skills and ability to work as part of a team. - Must have demonstrated creative problem-solving skills. - Ability to analyze information and data. - Must be detail oriented. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials Ready to take the next step in your career? Apply today and be part of our growing team! Responsibilities - Executes projects as requested by manager of sales support and/or national account sales managers. - Works with National Account sales team on account specific sites/portals to ensure compliance with required forms, pricing, etc. - Installation process: monitors grand opening dates and ensures operations teams are on track for installs. Works with operations team to ensure ongoing installs are occurring without issues. - Acts as the primary liaison internally between identified customers, operations team, and the sales team and works to "close the loop" with customer needs. Examples are permitting, service, or cage/signage issues. - Creates analysis that supports the effective execution of the national account's goals and objectives along with the annual business planning and process. - Assists in the development of account specific customer marketing programs. - SBT program involvement to work with internal departments and customer for accurate reporting - Completes other tasks/projects as assigned by manager.

Role Description We’re seeking a remote Seasonal Customer Service Specialist to join our team! In this role, you’ll handle urgent after-hours Customer Care calls for our Kansas territory during evenings, weekends, and holidays. You’ll provide exceptional service through both inbound and outbound communications for Ferrellgas and Blue Rhino customers. Must have reliable internet to work from home. As a key point of contact, you’ll work closely with internal teams and external customers to deliver a top-notch experience and help drive growth. This position offers the opportunity to showcase your skills and make a meaningful impact—both for the customers you assist and for our company as a whole. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensures accurate account maintenance and updating of account information. - Uses next call avoidance technique to mitigate future questions. - Schedules delivery orders and utilizes basic negotiation skills for issues pertaining to new and returning customers. - Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Supports the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy. Qualifications - High School Diploma or equivalent. - 1 or more year(s) of customer service experience. - Exceptional customer service and negotiation skills. - Strong organizational skills with typing and data entry experience. - Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. - Proficient in Microsoft Office including Excel, Word, and Access. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - 401 (K) with generous company match - Paid Time Off (PTO) - Paid training - Employee Stock Ownership Plan (ESOP)

Role Description The Assistant Regional Safety Manager (ARSM) supports the Regional Safety Manager(s) and regional leadership team in promoting a strong culture of safety throughout the assigned region. This role is designed as a developmental position for individuals looking to grow into a Regional Safety Manager role, and reports to the Manager of Safety. The ARSM assists with safety training, incident investigations, quality reviews, and compliance activities while gaining hands-on experience through shadowing, mentoring, and progressive responsibility. This position requires frequent travel throughout multiple regions, up to approximately 50%, and works closely with Field Management, Corporate Safety, and other Regional Safety Managers. Responsibilities - Supports oversight of the Ferrellgas technical program within the assigned region, including initial training, refresher training, skills evaluations, and participation in programs such as Field Trainers, CDT, and VK Inspector initiatives. - Assists with the Region’s Quality Review program, including participation in Safety Audits, Service Center Checklist Program activities, leak checks, and telematics under the guidance of a Region Safety Manager. - Supports region compliance efforts related to applicable regulations including: - DOT - FMCSA - PHMSA - Rail - OSHA - DHS - Shadows and partners with Region Safety Managers to learn best practices for safety leadership, audits, and compliance oversight. - Assists Field Management by providing guidance and resources aimed at improving service center safety trends and overall safety culture. - Participates in incident investigations alongside Region Safety Managers and Corporate Safety, gaining exposure to root cause analysis and corrective action planning. - Provides technical and safety-related assistance to field locations as appropriate, escalating complex issues as needed. - Assists with policy and procedure reviews and updates by providing feedback and field-level insights. - Supports Corporate Safety with safety-related initiatives. - Participates in Emergency Assistance Committee activities, when assigned. - Assists with special projects and regional initiatives to support safety, compliance, and operational excellence. Qualifications - Bachelor’s degree in operations management, business administration, safety, or a related field preferred (or equivalent combination of education and experience). - 1+ years of relevant work experience, preferably within the propane or energy industry. - Class A or B CDL license with hazmat and tanker endorsements preferred, or willingness to obtain within a defined timeframe. Must maintain an active CDL and endorsements. - Strong interest in developing a career in safety leadership and regulatory compliance. - Demonstrated ability to learn and apply safety standards, codes, and regulatory requirements. - Work knowledge or foundational understanding of DOT and safety regulations preferred. - Strong propane technical aptitude or willingness to develop technical expertise through training and mentoring. - Highly organized with the ability to plan, prioritize, and communicate effectively. - Strong interpersonal communication, analytical, and time management skills. - Ability to work collaboratively, influence without authority, and lead by example. - Highly motivated, adaptable, and able to thrive in a fast-paced, changing environment. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings.

Provide exceptional customer service through various communication channels, maintain accurate account information, and resolve customer issues while supporting new account setups and ensuring strong business relationships.

Role Description Ferrellgas is looking to add an Accounts Payable Assistant to the team. Under general supervision, this position will process payable invoices, including verifying invoice information and data entry for accuracy. This individual will also be responsible for ensuring company employees understand the policies and processes related to the processing of invoices, expense reports, petty cash, customer refunds, and purchasing card charges. Responsibilities - Processes various payable invoices conforming to standard procedures to ensure proper entry into the financial systems. - Manually inputs or uploads, maintaining levels of accuracy and timeliness. - Research and resolves invoice discrepancies and issues. - Handles vendor correspondence via phone or email. - Opening department mail, scanning, and emailing to assigned desks. - Filing batches, and prepares for document retention. - BOL’s electronic capture and indexing. - Assists in compiling information and preparing response to auditors during annual external and internal audits as requested. - Performs other duties as required to support Accounts Payable Manager and Accounting Department. - Meets team and department goals and deadlines as assigned. Qualifications - Associates degree preferred or comparable experience. - Must live in the Kansas City area and report to the Liberty, MO office as needed. - 2+ years of Accounts Payable or Finance experience. - Intermediate or above excel skills. Cognos experience preferred. - Invoice processing experience. - Problem solver with strong attention to detail. - Strong computer skills. - A true team player with strong interpersonal skills. - Previous customer service experience. - PeopleSoft experience is a plus. - Ability to work within a remote environment effectively. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Benefits - Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance. - Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D. - Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA). - Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement. - Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support. - Employee Perks: Referral program, employee discount programs, and propane savings.

Title: Customer Service Specialist Part-Time Location: Espanola United States Job Description: Overview Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Part-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters. Why You'll Love Working Here At Ferrellgas we're committed to supporting our team with benefits that promote stability, growth, and work-life balance: - Pay starting at: $17.00 per hour depending on experience. - Financial Security: 401(k) with a generous company match and Employee Stock Ownership Plan (ESOP). - Paid Time Off (PTO): Take time to rest, recharge, and spend with family. - Paid Training: We invest in your success with comprehensive, hands-on training. - Exclusive Savings: Receive employee discounts, including propane savings. Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensure accurate account maintenance and updating of account information. - Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions - Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. - Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Support the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy. Qualifications - High School Diploma or equivalent. - 1 or more years of customer service experience. - Exceptional customer service and negotiation skills. - Strong organizational skills with typing and data entry experience. - Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. - Proficient in Microsoft Office including Excel, Word, and Access. - Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. - Applicants must not now, or any time in the future, require sponsorship for an employment visa. Why Ferrellgas? At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve. Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials Ready to take the next step in your career? Apply today and be part of our growing team! Responsibilities - Answering phones, chat, social media, or email in a polite, courteous, and professional manner. - Works with customers daily to sustain and improve business relationships. - Ask probing questions to identify customer issues or concerns. - Ensure accurate account maintenance and updating of account information. - Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions - Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. - Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions. - Can handle basic de-escalation of customer situations by following our customer complaint resolution policy. - Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone. - Support the set-up of new customer accounts. - Meet or exceed minimum performance standards outlined in company policy.