Title: Customer Success Manager Location: Australia, New Zealand Work Type: Remote Job Description: About the role At Blackbaud, we build technology that helps organisations make a real difference. As a Customer Success Manager, you'll partner with a portfolio of not‑for‑profit customers to help grow the impact of their Blackbaud solutions. You'll apply structured customer success practices and make responsible use of approved AI capabilities to improve adoption, outcomes, and efficiency, while maintaining trust, transparency, and human judgement. Acting as a trusted advisor, you'll support customer transformation through scalable success programmes and tailored, outcome‑led engagement. What you'll be doing - Own the end‑to‑end success of a portfolio of mid‑market customers, with accountability for adoption, engagement, and retention - Drive adoption and value realisation through structured success plans, outcome focused conversations, and best‑practice programmes - Support customers in understanding and adopting Blackbaud AI capabilities, including readiness, data quality considerations, and responsible use - Act as a point of escalation when ownership or direction is unclear, bringing clarity and coordinating resolution across teams - Share structured customer insights, including feedback on AI features, risks, and value, to inform product and cross‑functional partners What you'll bring - Blackbaud product knowledge; strong experience working with Raiser's Edge NXT - Experience driving adoption, change management, or value realisation initiatives - Confidence managing multiple stakeholders and varying levels of complexity - Strong judgement in navigating ambiguity, making sound decisions, and knowing when to escalate risk - Ability to use AI tools responsibly to improve customer outcomes and personal effectiveness, with appropriate human oversight - Clear, inclusive communication skills and a customer‑centred mindset focused on long‑term value and retention Additional notes: - We are a remote first organisation and this role may require occasional customer visits on-site - Applicants must be based in Australia or New Zealand and hours will align to AEST/AEDT #LI-REMOTE Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good vision, we're building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world. Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

• Join SIXT and help shape the future of shared mobility with our SIXT Share service. • As a Customer Service Agent (m/f/d), you handle incoming customer inquiries in Dutch via phone and email, resolve complaints with empathy, and provide tailored solutions while collecting valuable feedback. • Your support ensures an outstanding customer experience and directly contributes to strengthening the SIXT brand. • You provide excellent customer service and ensure a positive experience in every interaction. • You communicate confidently and empathetically with customers in Dutch and English. • You analyze customer requests, identify needs, and offer effective solutions. • You adapt quickly to new situations and handle challenges with strong problem-solving skills. • You proactively anticipate customer needs and maintain a service-oriented mindset. • You work flexibly across different shifts, including weekends and night shifts.

• You support our Van & Truck Telesales team with all administrative tasks related to offer preparation, contract processing, reservations, invoicing, and follow-up coordination • You act as the operational partner for Customer Success Managers, enabling them to focus on customer relationships and revenue generation by taking over time-consuming administrative work • You take ownership of post-sale processes, ensuring seamless onboarding, documentation, and ongoing support for customers in the Van & Truck segment • You coordinate and manage customer follow-ups, ensuring no opportunity is missed and all touchpoints are documented • You maintain customer master data, contract information, and pipeline updates in our CRM system (Salesforce), ensuring high data quality and transparency • You collaborate closely with our German Telesales team via phone, video, and digital tools

• Bei Pannen und Unfällen sorgst Du dafür, dass Privatkunden schnell und unkompliziert am Abend und in der Nacht einen Ersatzwagen zur Verfügung gestellt bekommen. • Unser Team arbeitet eng mit unterschiedlichen Versicherungs- und Schutzbriefgesellschaften zusammen, deren Aufträge zügig und kundenorientiert per Email oder am Telefon bearbeitet werden. • Danach werden Aufträge erstellt und angefragte Fahrzeuge reserviert. • Du schaffst für jeden Kunden ein unvergessliches Erlebnis und gehst individuell auf deren Wünsche und Fragen ein. • Du sorgst für eine reibungslose sowie schnelle Kommunikation und Abwicklung unserer Kundenanliegen - am Telefon sowie per Email.