Equiniti

• Manage Oracle databases across development, testing and production environments • Configure and maintain database systems to ensure high performance, availability and security • Monitor database health and proactively identify and resolve issues • Analyse and troubleshoot database issues, providing end-to-end resolution • Automate and improve routine database processes and maintain accurate documentation • Support product and development teams with query optimisation and schema design • Perform database backup, restore and recovery activities • Support release deployments and scheduled maintenance, including out-of-hours work where required • Provide on-call support for critical production systems as needed • Share knowledge and provide technical mentoring to team members • Cross-train and provide support for MSSQL database environments

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls • Handle a large volume of calls from an automated dialer • Manual research of contact information for shareholders • Solicit shareholder votes and accurately record voting instructions • Respond to shareholder inquiries using fact sheets and materials provided • Maintain an updated call center database by entering information • Produce results and maintain required performance metrics

• Carry out end-to-end, regression and user acceptance testing across relevant systems and releases. • Design and create test scripts to cover business and technical requirements. • Execute and maintain manual regression packs independently. • Support agile delivery through daily stand-ups, story ownership and collaboration with development teams. • Identify and create test data for different testing phases. • Provide clear reporting on test execution and testing status. • Document, track and escalate defects and issues using Jira or similar tools. • Support the implementation of new QA processes and release plans. • Provide support and guidance to junior team members where required. • Carry out other duties reasonably required for the role.

Role Description We are looking for a Company Secretarial Assistant to join Prism Cosec on a 12-month fixed-term basis to cover maternity leave. This role offers an excellent opportunity to gain experience within a leading company secretarial services team. Working as part of a client delivery team, you will provide day-to-day company secretarial and administrative support, helping clients meet their statutory and regulatory obligations. This is an excellent opportunity for someone early in their company secretarial career who is looking to build experience within a professional services environment. Core Company Secretarial Responsibilities: - Maintaining statutory records using Diligent Entities/Kube and other company secretarial systems - Managing compliance diaries and monitoring statutory deadlines - Preparing and filing statutory forms at Companies House, including Confirmation Statements - Drafting routine board and shareholder minutes - Preparing dormant company accounts - Incorporating new companies and managing post‑incorporation filings - Maintaining and updating minute books and ensuring proper document retention - Assisting with corporate governance reporting - Supporting wider client teams and contributing to peer reviews - Board support; skeleton minutes, agendas and collation of papers - Registered office cover and management Qualifications - A degree or equivalent qualification - Previous experience in a company secretarial or governance role (preferred but not essential) - An understanding of the UK Companies Act 2006 - Studying towards (or holding) CGI/ICSA qualification is desirable but not essential Requirements - Experience using Diligent Entities or similar company secretarial software (desirable) - Strong Microsoft Office skills, particularly Excel and PowerPoint - Excellent attention to detail and accuracy - Strong organisation and prioritisation skills - Clear written and verbal communication skills - A professional and discreet approach to confidential information - Confidence working with clients and colleagues at all levels Benefits - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households - Life assurance cover at 4x salary with the ability to purchase enhanced cover - Discounts and cashback at your favourite high street stores through our EQ Wins Platform - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing - Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed - Investment in LinkedIn Learning for all colleagues

• Reviewing time sensitive/complex shareholder and client documents before processing • Ensure data is accurate before processed into the system • May provide training or work direction to junior level staff • Provides back-up for other operations teams as needed • May include overtime hours, as needed, when volume increases • Monday - Friday, 8:00 am - 4:30 pm hours

• Partnering across departments and business groups to ensure a superior customer experience, acting as an escalation point for representatives and business partners to resolve customer and client issues • Provide coaching to representatives and feedback to managers • Track and Review data and report trends to management. • May act as subject matter expert on line of business initiatives or projects. • May provide guidance to less experienced staff • May act as a Peer coach or as a liaison for higher revenue clients • Provide support and expertise to Quality Assurance Specialists and Learning and Development consultants • May provide written correspondence and email processing support • May assist in taking incoming calls from Shareowners during peak times

Management Level F EQ Retirement Solutions is transforming the retirement and pensions markets with leading administration and technology solutions. With over 1200 employees globally, 189 years of knowledge and 11 million pension scheme members and policyholders, we are here to help people plan for a confident financial future by delivering innovative, reliable and customer-focused retirement services. Our teams are driven by a shared commitment to excellence, collaboration and making a real impact to the lives of our clients and customers. Role Summary The Senior Problem Analyst is a core member of the Retirement Solutions team (EQRS). Your focus will be to provide first-class, professional and responsive first, second and third-line support to clients using the EQ Administrator pension administration systems. We work with a range of high-profile clients who use our software to provide pension administration services to thousands of policyholders and scheme members. We provide the product, technical and business knowledge to support our clients’ BAU, managing incidents and change and day-to-day service delivery. The work is varied; challenging and often time-critical, we deliver resolutions to clients through expertise, communication and teamwork. Core Duties/Responsibilities The successful candidate will be responsible for the following: - Record, investigate, analyse, triage and allocate (if required) incidents and service requests to the appropriate teams, and liaise with those teams where necessary. - Provide guidance to clients on checks (data gathering), tests and documentation to help progress the analysis and resolution of incidents. - Lead the delivery of software fixes, from initial analysis and investigation through to implementation of a resolution, client handover/training and post-delivery support where required. - Deliver value to clients by providing software-based fixes or workarounds. This may include building non-core script-based solutions or advising use of core configurable functionality. - Manage and progress critical incidents, engaging with client, product, development and/or infrastructure teams as required. Ensure appropriate and timely communication is distributed to all parties. - Ensure that SLA targets and standards are met for all incidents and service requests as defined in clients' contractual Service Level Agreements. - Prepare incident reports (including RCAs) and lead client meetings to review and update outstanding incidents and understand clients' priorities. - Lead the Problem Review Board, engaging with Product and Development to agree the prioritisation and scheduling of core fixes. - Collate and curate knowledge base and patch release documentation where appropriate and schedule patch deployments with clients. - Analyse and understand clients’ problems and opportunities, and design software solutions to meet client needs, making best use of existing code/configuration and adhering to best practice. The duties and responsibilities outlined above are to be regarded as broad areas of responsibility and do not necessarily detail all tasks which the post holder may be required to perform. Skills, Capabilities and Attributes The ideal candidate will have the below skills, capabilities and attributes essential or preferred: - Prior experience in software service support role, preferably in the pension (DB/DC) or financial sectors. - Prior experience of process-driven software configuration at UI and database level. - Ability to work well under pressure and manage challenging situations. - Advanced technical ability in scripting and data manipulation (prior experience using a query language such as MS SQL or PLSQL). - Excellent analytical problem-solving and attention to detail. - Self-motivation and independent approach to work with respect to time management and task prioritisation. - Collaborative work ethic with internal and client teams. - Ability to deliver high-quality and audience-appropriate, verbal and written communication to peers and clients. - Demonstrable knowledge of development practices and Agile methodology. - Understanding of ITIL methodology. What We Offer - Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10% - Health and Wellbeing – Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover. - Employee discounts – Discounts and cashback at your favourite high street stores through our EQ Wins Platform. - Flexible Benefits – The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more. - Time Off – Typically 29 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing. - Winning together – Equiniti ICON award vouchers; recognising the individuals going above and beyond to help the business succeed. - Learning & Development – Investment in LinkedIn Learning for all colleagues. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

• Lead oversight of all team data/reporting responsibilities ensuring high quality, efficient and on time delivery. • As senior analyst on the team you will build supportive relationships with other members of the team and stakeholders and act as a point of contact for data/reporting related support requirements. • Work closely with Head of function to design, plan and deliver on our data strategy for data and reporting. • Collaborate regularity with other leads across the wider teams to resolve complex problems, ensure consistency in ways of working and cross team support is standard practice. • Act as a point of reference to others in projects in the design and creation of data queries and, where relevant, support the productionisation of data solutions. • Represent EQ reporting at key meetings with internal and external clients, including participation in design workshops to drive out suitable data related solutions that meet stakeholders’ requirements. • Provide line management support to Head of function in their absence to ensure resource is fully supported and available to meet team demand. • Lead on measuring and data/reporting team demand vs. capacity planning to ensure resourcing is suitable and opportunities to increase support to the business area identified. • Facilitate and contribute to continuous improvement of data related processes and reporting standards within the team of data analysts. • Champion increased levels of automated analysis and reporting, using, developing and/or obtaining the tools and skills required to achieve this. • Escalate any risk/ issues to Head of function in the first instance where identified. • Be a role model within the team, demonstrating appropriate behaviours and supporting others. • Some line management responsibilities may be considered where appropriate in line with team growth.

• Manage calls related to Proxy Solicitation and other inquiries.

• Working across all aspects of the Compendia Touch application • Liaising with clients (both internal and external) to understand their requirements for the Compendia Touch application • Analysing, documenting and estimating client requirements • Configuring and testing the Compendia Touch application • Enhancing and developing the Touch Model • Improving the implementation practices and procedures • Working closely with the development team to refine and improve the system.