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Bilingual Call Center Representative

Call Center RepresentativeCall Center RepresentativeFull TimeRemoteJuniorTeam 5,001-10,000Since 2007H1B No SponsorCompany SiteLinkedIn

Location

Alabama + 4 moreAll locations: Alabama | Colorado | Connecticut | Illinois | New York

Posted

16 days ago

Salary

$19 / hour

Seniority

Junior

High School1 yr expExperience acceptedChineseEnglishReact

Job Description

Bilingual Call Center Representative

Equiniti

• Handle incoming and outgoing Proxy Solicitation and Information Agent calls. • Handle a large volume of calls from an automated dialer. • Manual research of contact information for shareholders. • Solicit shareholder votes and accurately record voting instructions. • Respond to shareholder inquiries using fact sheets and materials provided. • Maintain an updated call center database by entering information. • Produce results and maintain required performance metrics.

Job Requirements

  • 1-3 years of high-volume call center experience.
  • Intermediate level proficiency with Microsoft Office Applications (i.e., Word, Excel, Outlook, etc.).
  • Excellent phone etiquette.
  • Experience working in a high volume/fast paced call center (virtual call center preferred).
  • Resourceful and able to work independently.
  • Ability to quickly react to questions and refer to support guides.
  • Ability to effectively follow scripts and department procedures.

Benefits

  • Preventative medical plan is available through UHC Medical Insurance for all Temporary employees.
  • 2-day paid training and peer coaching period attendance required.
  • Overtime (paid) is required before or after their shift during peak volumes.

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