ECI Software Solutions

• Map current-state workflows end-to-end across IT, Support, Finance, HR, and Engineering including the exceptions and edge cases that live in operators' heads, not in the documentation. • Conduct working sessions with process owners and frontline staff to capture tribal knowledge and convert it into rules, decision logic, and instructions that automation or agents can follow. • Gather requirements and write clear specifications that include success metrics, failure modes, and the exact human-in-the-loop checkpoints required for safe rollout. • Apply a triage methodology to every candidate workflow deterministic automation, agent-handled judgment, or humans-only and document the rationale so triage decisions are auditable. • Establish and maintain the baseline measurement behind ECI's AI workflow commitments so progress is reported on real numbers, not estimates. • Build the candidate-workflow portfolio against ECI's evaluation criteria: frequency, repeatability of decisions, context spread across systems, and measurable pain. • Implement automations directly in Salesforce Flow, low-code and no-code platforms (Power Automate, Zapier-class tools, internal Abacus capabilities), and emerging agentic AI tooling. • Write light scripting (Python, JavaScript, SQL) and integrate across SaaS systems via REST APIs and webhooks where no-code tooling does not reach. • Configure agent guardrails, evaluation prompts, and feedback loops; design for graceful failure when the agent is uncertain rather than for confident wrong answers. • Partner with Platform Engineering and Application teams to ship integrations safely on top of existing systems (Salesforce, Vonage, Workday, JSM) without forcing migrations. • Build the instrumentation that proves an automation is working logging, dashboards, and drift detection so shadow-mode and production performance can be compared on the same axes. • Maintain a clean, documented build inventory so any automation can be handed off, audited, or rolled back without tribal knowledge becoming the dependency we just removed somewhere else. • Run each workflow through a phased delivery model: sandbox build shadow mode (agent observes, humans decide) supervised production (agent acts, humans review) steady state. • Enforce human-in-the-loop discipline at every phase boundary; no automation moves to the next stage without measured evidence and an owner sign-off. • Own the regular progress reporting on AI workflow delivery, including which workflows shipped, the measured impact of each, and a credible forecast for the next quarter. • Coordinate with other technical resources when an AI workflow intersects an active Initiative M&A integration playbooks, platform consolidations, compliance projects.

• Deliver compelling and tailored demonstrations of XTO, M1, and JobBOSS aligned to customer manufacturing workflows and business objectives. • Lead discovery sessions to understand customer pain points, operational processes, production requirements, and business goals. • Demonstrate core ERP capabilities including production management, job scheduling, inventory control, shop floor management, purchasing, quoting, job costing, quality management, warehouse operations, and financials. • Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact. • Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines. • Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders. • Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities. • Identify process improvement opportunities and recommend best practices for discrete manufacturing operations. • Provide feedback from prospects and customers to product management to help shape product direction and future enhancements. • Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities. • Maintain deep product knowledge and stay current on manufacturing trends, industry requirements, and competitive solutions within the ERP landscape.

• Deliver compelling and tailored demonstrations of Deacom ERP aligned to customer manufacturing workflows and business objectives. • Lead discovery sessions to understand customer pain points, operational processes, compliance requirements, and business goals. • Demonstrate core ERP capabilities including production management, inventory control, quality assurance, lot traceability, formulation management, warehousing, purchasing, and financials. • Translate customer requirements into recommended solution approaches and clearly communicate business value and operational impact. • Support RFx responses, technical evaluations, solution proposals, and proof-of-concept activities within required timelines. • Serve as a trusted technical advisor throughout the sales cycle, building credibility with executive, operational, and technical stakeholders. • Collaborate cross-functionally with sales, product management, implementation, and development teams to ensure alignment with customer needs and market opportunities. • Identify process improvement opportunities and recommend best practices for batch and process manufacturing operations. • Provide feedback from prospects and customers to product management to help shape product direction and future enhancements. • Support marketing and business development initiatives including webinars, trade shows, customer presentations, and thought leadership activities. • Maintain deep product knowledge and stay current on manufacturing trends, regulatory requirements, and competitive solutions within the ERP landscape.

• Lead new customer implementations following ECIs standard methodology. • Drive customer satisfaction and ensure a smooth transition to Bolt software solution. • Own implementation training and coaching from the statement of work (SOW) through project completion. • Manage implementation projects, overseeing system setup, configuration, and training. • Guide customers on data definition and best practices for software utilization. • Conduct remote and onsite training sessions across all product areas. • Continuously expand industry knowledge of residential homebuilding and trade contracting. • Monitor new customers software adoption and proactively address usage challenges. • Optimize customer workflows to maximize product utilization and satisfaction. • Assist in data-building projects to accelerate implementations. • Deliver engaging educational presentations for customers and prospects. • Contribute to product documentation and learning management system materials. • Provide internal training and knowledge sharing with team members. • Support colleagues in resolving customer usage issues as needed. • Maintain accurate and timely administrative records, including time tracking, recap reports, and expense submissions.

• Lead creative execution across video, ads, emails, web graphics and images, infographics, eBooks, and more, by partnering with content stakeholders to ensure marketing assets are engaging, and ultimately drive conversions and pipeline. • Synthesize inputs from writers, designers, and video contributors together to develop integrated, campaign-driven work from concept through execution. • Ensure consistency in visual identity and brand alignment across all deliverables, even as volume and complexity increase. • Partner with demand generation, product marketing, web, events, and communications teams to align innovative, creative work with business priorities and campaign goals. • Oversee the creative production process, partnering closely with a project manager to ensure work is prioritized effectively, flows smoothly, and is delivered efficiently. • Provide clear direction and early alignment to reduce rework, streamline execution, and improve overall output quality. • Own and continuously improve the creative production process, ensuring the team can move quickly without sacrificing quality or alignment. • Bring new ideas, formats, and approaches to the table and challenge us to keep raising the bar. • Coach, mentor, and develop designers and video contributors through ongoing feedback and skill-building. • Foster a collaborative, connected creative environment that supports both individual excellence and team success. • Identify opportunities to improve processes and ways of working to reduce fragmentation, increase impact, and speed up delivery. • Ensure all creative work aligns with brand standards, company guidelines, and strategic objectives.

• Assist in the execution of marketing campaigns that support new systems, cross-sell, retention, and migration goals across key product lines. • Coordinate with internal teams (creative, digital, content, etc.) in Asana to develop marketing assets and ensure campaign deliverables are completed on time and aligned with strategy. • Set up, test, and deploy marketing campaigns in tools like Marketo and Salesforce. • Monitor performance of live campaigns and support reporting efforts by pulling data, tracking KPIs, and flagging areas for optimization. • Support marketing webinars, email campaigns, social media, and digital ads by organizing logistics, building assets, and coordinating across teams. • Help maintain content and campaigns within marketing systems, such as Pathfactory and Craft CMS. • Assist with completing customer testimonials, case studies, and referrals. • Provide support for customer enablement and advocacy programs. • Maintain marketing calendars and project timelines in tools like Asana to ensure alignment across stakeholders.

• Lead end-to-end execution of high-priority initiatives sponsored by the CTO • Drive planning, tracking, and delivery of cross-functional technical programs • Establish program governance, milestones, KPIs, and reporting mechanisms • Identify risks and proactively implement mitigation strategies • Own program management of the internal AI Bootcamp, from employee registration through post-graduation surveys and employee effectiveness measures • Coordinate curriculum delivery with internal and external stakeholders • Track engagement, progress, and outcomes • Define and report on success metrics (e.g., adoption, skill development, business impact) • Design and manage onboarding programs for new Builder hires • Ensure new hires are effectively ramped on tools, systems, and development practices • Partner with engineering leadership to continuously improve onboarding experience and speed-to-productivity • Support the CTO in driving transformation initiatives related to software development practices, tooling, and processes • Facilitate adoption of new methodologies and alignment to engineering mission and vision • Coordinate communication, training, and change management efforts across teams • Act as a trusted advisor and operational partner to the CTO • Prepare executive briefings, updates, and strategic communications • Drive alignment across leadership teams and ensure follow-through on key decisions • Improve internal processes, cadences, and organizational visibility

• Drive Proactive Sourcing: Act as a talent scout, utilizing AI tools, LinkedIn Recruiter, and other networks to identify top-tier talent for Engineering, Cloud, and IT. • Deliver an Exceptional Candidate Journey: Represent ECI with professionalism and warmth, ensuring every candidate feels valued, informed, and respected at every stage, regardless of the hiring outcome. • Partner with Purpose: Act as a trusted advisor to our Engineering and Cloud leaders, managing their expectations through clear communication, data-driven insights, and a commitment to quality over quantity. • Maintain Operational Excellence: Manage the full recruitment lifecycle with extreme attention to detail, ensuring interview loops are seamless, feedback is prompt, and the ATS is always up to date. • Evangelize the Brand: Effectively communicate ECI's value proposition, engineering AI vision, and culture to attract passive talent in a highly competitive market.

• Provide frontline support by responding to customer inquiries • Diagnose software issues and ensure timely resolution of customer requests • Collaborate within the swarm support model to resolve customer issues effectively • Serve as a knowledgeable resource within the swarm support team • Ensure timely follow-up with customers on outstanding issues

• Support the planning and execution of tradeshows, regional events, customer events, executive meetings, and internal gatherings • Manage event logistics including registration, shipping, booth assets, swag, travel coordination, vendor communications, and on-site support • Maintain detailed event timelines, run-of-show documents, and project plans to ensure flawless execution • Assist with post-event follow-up, surveys, and retrospectives to drive continuous improvement • Partner closely with Demand Generation, Product Marketing, Sales, Customer Success, Creative, and Digital teams to align messaging, assets, and campaign execution