Job Summary We are seeking a dedicated and customer-focused IT Service Desk Technician to join our team. This position will be responsible for providing remote technical support and assistance to end-users across the organization. They will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a remote support environment. Responsibilities • Provide remote technical support and assistance to end-users, addressing basic software and account related issues like password troubleshooting, bitlocker recovery, and o365 tools. • Respond to incoming support requests via various channels (phone, email, chat), ensuring timely and accurate resolution that align with SLAs and KPIs. • Troubleshoot and diagnose technical issues reported by end-users, utilizing remote tools and diagnostic techniques. • Escalate complex or unresolved issues to appropriate support teams or senior analysts for further investigation and resolution. • Follow standard operating procedures to assist with IT account provisioning and deprovisioning. Maintain thorough and accurate records of support interactions, actions taken, and resolutions provided. • Provide clear and concise instructions to end-users regarding system usage, troubleshooting steps, and preventive measures. • Contribute to the knowledge base by creating and updating support articles, guides, and FAQs. • Stay updated with the organization's IT policies, procedures, and technologies to ensure accurate and effective support delivery. Skills & Experience • Minimum of 3 years of experience in an IT Service Desk or Technical Support role, preferably in a remote support environment. • Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365. • Proficiency in troubleshooting common desktop, laptop, and mobile device issues. • Familiarity with remote support tools and technologies. • Excellent communication skills, both verbal and written, with the ability to communicate technical information effectively to non-technical users. • Customer-centric approach with a passion for delivering exceptional customer service. • Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues. • Ability to work independently and collaboratively in a fast-paced and dynamic environment. • Experience working with IT Service Management practices (eg. Incident/problem/change management, etc.) using enterprise ticketing systems and tools. • Willingness to work in different shifts to provide 24/7 support, if required. Qualification • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience). About ATS ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, South Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS.

Company Description The RRS Group, and its affiliated entities (collectively, “RRS”) have provided real estate development and related services to investment-grade clients for decades. Our expertise encompasses site acquisition, architectural design, and development management for commercial office and industrial properties. Through an integrated service model, RRS delivers comprehensive enterprise solutions that address every phase of the building lifecycle. In addition to technical excellence, we offer strategic consulting in marketing, financial planning, and facility management ensuring that every project achieves its highest potential in performance, value, and sustainability. Commitment to Community For over two decades, RRS has maintained a strong commitment to the communities we serve. This commitment is further advanced through the RRS Making Lives Better Foundation, which provides meaningful support and resources to individuals and families in need. The Foundation reflects our belief that corporate success carries a responsibility to contribute positively to society and to improve the quality of life in the regions where we operate. Our Core Values Integrity | doing the right thing when no one is watching and acting with uncompromising honesty. We believe in maintaining lasting relationships based on honesty, consistency and the highest ethical standards. This creates credibility in our personal and professional relationships. Caring | showing concern, empathy and compassion for others, ourselves, and our environment. Our care shows itself in our commitment to “safety first” in all we do. We encourage each other to be the best and hold each other accountable. We help those in need, contribute to the communities in which we work and develop creative ways to be responsible with our resources. Integration | working unselfishly toward common goals across disciplines, teams, departments and regions. Our collective contributions are greater than our skills. We will be transparent and understand each other’s expertise to provide the most value when delivering our services to one another and our clients. Innovation | developing new ideas and applying the solutions that differentiate us in valuable ways. We are not comfortable with the status quo. We remain accountable for continuous improvements in our results because we do not consider innovation an end in itself. We maintain an environment where we foster new ideas and encourage changes that help us improve. If you share these core values, we have the right opportunity for you Job Posting Deadline Applications for this position will be accepted until 04/28/2026. Submit your application through our career site: https://www.myrrsgroup.org/careers/ Job Description The Associate Technical Support Analyst plays a critical role in delivering high-touch, white-glove technical support to senior leadership and key stakeholders across the organization. This position is responsible for ensuring a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel. The role requires a highly professional IT support specialist with strong technical troubleshooting skills, exceptional communication abilities, and a proactive service mindset. The Associate Technical Support Analyst operates in fast-paced and high-visibility environments where discretion, responsiveness, and technical precision are essential. Working as part of the Executive IT Support team, this individual collaborates closely with infrastructure, security, and enterprise technology teams to resolve issues efficiently while maintaining the highest levels of service quality and confidentiality. The role also supports executive meetings, presentations, and corporate events by ensuring technology systems function flawlessly. Key Responsibilities Executive Technical Support - Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders. - Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues. - Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios. - Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals. - Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms. Endpoint and Device Management - Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies. - Perform device imaging, provisioning, updates, and lifecycle management. - Manage endpoint configurations, patches, and security policies in accordance with organizational standards. - Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications. Meeting, Event, and Presentation Support - Provide on-site or remote support for executive meetings, board meetings, and high-profile events. - Prepare conference rooms, audio-visual systems, and collaboration technologies to ensure flawless presentations. - Troubleshoot live technical issues during meetings and presentations with minimal disruption. - Coordinate with corporate events teams and AV specialists to support executive-level functions. Incident and Service Management - Respond to service requests and incidents with a strong sense of urgency and professionalism. - Document technical issues, troubleshooting steps, and resolutions within the IT service management system. - Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders. - Monitor recurring issues and proactively recommend long-term solutions. Security and Compliance - Maintain strict adherence to corporate security standards and best practices. - Support secure device configurations, encryption, and authentication protocols. - Handle sensitive information with a high degree of discretion and confidentiality. - Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats. Cross-Functional Collaboration - Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications. - Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs. - Participate in IT projects related to workplace technology improvements and executive support services. Qualifications Required Qualifications - Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. - 2–5 years of experience in IT support, help desk operations, or executive technical support. - Experience supporting Windows and macOS operating systems. - Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software. - Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools. - Knowledge of mobile device management (MDM) and endpoint management platforms. - Excellent written and verbal communication skills with the ability to interact professionally with senior leadership. - Demonstrated ability to manage multiple priorities in fast-paced environments. - Strong attention to detail and commitment to delivering exceptional customer service. Preferred Qualifications - Experience supporting executive leadership or VIP technology environments. - Familiarity with enterprise identity and access management systems. - Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms. - Experience supporting audio-visual systems and conference room technologies. - Industry certifications such as CompTIA A+, Network+, or Microsoft certifications. Additional Information What can you expect from us: - Opportunities to learn and develop every day through a wide range of programs. - Internal digital platforms that promote self-learning. - Development programs according to Leadership skills. - Specialized training according to the role. - Learning experiences with internal and external providers. - We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. - Financial wellness programs that will help you reach your goals in all stages of life. - A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. - And because your family is also important to us, they can also enjoy benefits such as our WellnessLine, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others. Work Authorization: RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered. Work Hours: Varies upon the needs of the global department. RRS Company is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. #TransformingSpacesBuildingFutures #Remote - Company: RRS Group & Co. - Compensation: USD 85000 - USD 95000 - yearly

• Provide high-touch, white-glove technical support for executives, senior leaders, and VIP stakeholders. • Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues. • Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios. • Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals. • Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms. • Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies. • Perform device imaging, provisioning, updates, and lifecycle management. • Provide on-site or remote support for executive meetings, board meetings, and high-profile events. • Respond to service requests and incidents with a strong sense of urgency and professionalism. • Maintain strict adherence to corporate security standards and best practices. • Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.

• Design and plan cloud infrastructure and solutions • Implement and deploy the designed cloud solution • Holistically manage and maintain the cloud infrastructure and applications • Manage the security of the cloud infrastructure and applications • Manage data backup and recovery processes • Optimize the performance of the cloud infrastructure and applications • Manage the cost of the cloud services • Ensure compliance with relevant laws, regulations, and organizational policies • Collaborate with IT professionals to ensure integration with the organization's IT strategy