Duetto Research

Role Description Hotel technology is complex — integrations, data flows, pricing logic, and the real-time demands of a live revenue management platform all create technical challenges that require genuine analytical depth to resolve. As Technical Support Specialist at Duetto, you'll own cases end-to-end: - Investigating data discrepancies - Diagnosing integration issues - Identifying software defects - Building the knowledge base that helps customers and colleagues resolve issues faster It's a role that rewards curiosity, critical thinking, and a genuine understanding of how hotels operate — and it sits at the heart of the customer experience we deliver every day. Qualifications - 2+ years of experience in the hospitality industry or hospitality technology space - Prior experience in technical support, including familiarity with ticketing and case management systems and data analysis - Strong critical thinking skills — you diagnose root causes, not just symptoms - Excellent written and verbal communication skills in English - The ability to work effectively in a fully remote environment, staying connected and productive across distributed collaboration tools - Flexibility to adjust shifts +/- 2 hours for monthly shift rotations and participate in a limited holiday coverage rotation Requirements - Prior hotel operations or revenue management exposure - Proficiency in an additional language — particularly relevant for APAC market coverage - Comfort using tools like Excel, XML, or APIs to investigate data-related issues Benefits - Genuine case ownership — you'll own cases end-to-end, apply real analytical depth, and see problems through to resolution rather than passing them along - A knowledge-building culture — your contributions to the knowledge base are valued and visible - AI-first organisation — investing in tools and workflows that help the team investigate faster and resolve more accurately - A product worth supporting — the #1 RMS in hospitality tech, used by hotel groups and casinos worldwide Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

Role Description You'll own full-cycle sales for two category-leading platforms at once. As Enterprise Inside Sales Manager, you'll drive complex, multi-stakeholder deals across your enterprise book of business, with a special focus on bringing HotStats to hotel groups, ownership entities, and brand-level decision makers. This is a builder's role: you'll shape pipeline, run the deal cycle end to end, and help define what enterprise success looks like for HotStats. What You'll Be Doing - Build and manage a robust pipeline for your enterprise book, from first outreach through qualification to signature. - Serve as the go-to person for net-new HotStats enterprise contracting, working directly with ownership groups, asset managers, and brand-level stakeholders. - Deliver demos and proposals tailored to complex, multi-stakeholder deals across both Duetto and HotStats. - Negotiate within established guardrails to close, keeping every deal accurately tracked in the CRM. - Partner closely with Marketing, Customer Success, and Partners on GTM plays that grow qualified pipeline and win rates. - Stay close to the market — track industry trends and competitive movement, and represent Duetto at industry events. Qualifications - 2-3 years of experience in SaaS enterprise sales or business development, ideally with hospitality industry exposure in sales, finance, or revenue management. - Ability to build and manage pipeline, strong communication and negotiation skills, and thrive in a metrics-driven environment. Strong candidates may also have: - Domain knowledge of revenue management, finance SaaS, or hotel technology. - Comfort with Salesforce and Google Suite. - Formal training in a sales methodology like Challenger or MEDDIC. - Multilingual skills. - A track record of pitching, negotiating, and closing enterprise deals. Benefits - You'll help define what enterprise success looks like for a fast-growing product line, not just execute an existing playbook. - We're a Play to Win culture — when there's an opportunity or a roadblock, we move on it. - AI is how we work here, for everyone. You'll be equipped with cutting-edge AI tools to work smarter in your day-to-day, not just told AI is "coming". - We build partnerships, internally and with our customers, and we genuinely have each other's backs. - Named the #1 Best Place to Work in Hotel Tech in 2025 — come see why. The Details - Location: US-based - Work model: Remote - Geographic scope: Enterprise book of business (US) - Reporting line: VP, Enterprise Sales - Visa sponsorship: Not available for this role Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

Role Description As Director of Sales for South Asia, you'll own new logo acquisition across India, Sri Lanka, and the Maldives: - Building pipeline from a limited base - Establishing executive relationships with hotel commercial leaders - Developing channel partnerships that extend Duetto's reach across three markets simultaneously This is an entrepreneurial IC role for someone who thrives without a playbook, brings genuine credibility in hotel revenue management, and is energized by the challenge of building a market from the ground up. Qualifications - 5+ years of experience in technology and travel or hospitality sales - Deep understanding of revenue management and hotel commercial operations - A track record of building pipeline and closing enterprise deals in a consultative, multi-stakeholder sales environment - Experience building channel partner relationships and local distribution networks, ideally across the South Asia market - Proficiency in Salesforce including pipeline management and forecasting - Strong negotiation and presentation skills at C-level and VP level - Willingness to travel up to 30% across India, Sri Lanka, and the Maldives - Based in Mumbai or the surrounding region - Prior experience selling revenue management systems specifically - Established executive relationships across hotel groups operating in India, Sri Lanka, or the Maldives - Cultural fluency and professional networks across South Asia hospitality markets Requirements - You'll own the full sales cycle across South Asia — from lead qualification through contract execution - You'll build and maintain a high-quality pipeline at 3x quarterly quota through disciplined prospecting, deal management, and forecast accuracy in Salesforce - You'll establish and develop channel partner and local distribution relationships across India, Sri Lanka, and the Maldives - You'll represent Duetto at industry events and hospitality conferences across South Asia - You'll collaborate with Marketing, Sales Enablement, and Leadership on segment-specific messaging, playbooks, and deal strategies - You'll use AI tools to accelerate TAM analysis, prospecting research, outreach drafting, and customer strategy development Benefits - A market-building mandate with real commercial ownership - Domain credibility that opens doors - AI accelerates your edge - A genuinely differentiated product - Clear success metrics Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools that goes beyond room pricing to give hotels, resorts, and casinos a complete picture of their revenue and profitability. - Trusted by clients ranging from independent boutique hotels to global chains - Named the #1 Revenue Management Software by HotelTechAwards four years running - Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI

Role Description This is a senior, high-autonomy customer success role for someone who combines genuine hospitality expertise with the executive presence to be a trusted advisor to hotel leadership across EMEA. You'll own the full post-sales lifecycle for a portfolio of strategic accounts — onboarding, adoption, retention, and renewal — and act as the primary point of contact for complex, multi-stakeholder clients who expect a partner that understands their business as well as they do. If you're a credible, commercially sharp senior operator who thrives in a close-knit team and gets energized by helping hospitality businesses perform better, this is the role. What You'll Be Doing - Own the end-to-end post-sales customer lifecycle for an assigned portfolio of strategic EMEA accounts, with clear accountability. - Act as a senior consultant on client revenue strategies, leveraging deep hospitality expertise to align Duetto's capabilities with complex, multi-stakeholder business needs. - Lead strategic business reviews and advanced product training sessions, using AI-assisted tools to deliver documented ROI. - Use AI-assisted analytics to audit customer usage and market performance data, proactively identifying churn risks, growth opportunities, and upsell and cross-sell outcomes. - Design tailored product adoption recommendations that address regional and segment market dynamics across EMEA. - Mentor junior CSMs on best practices, revenue management principles, and AI-assisted CS tooling. - Maintain accurate account records in Salesforce using automated activity capture and AI-assisted reporting. Qualifications - A hospitality background — revenue management experience is strongly preferred. - A proven track record in a senior customer-facing role — Customer Success, Account Management, or Consulting. - Business-fluent English and French — both are hard requirements for this role. - Proficiency with Salesforce, Tableau (or equivalent), and AI-assisted tools for analysis, reporting, and client communication. - The ability to ramp quickly, tell complex stories clearly, and handle difficult client conversations professionally. - SaaS experience — candidates with as little as 2 years in SaaS will be considered if they bring strong hospitality and enterprise account experience. Strong candidates may also have: - Deep fluency in hotel KPIs — RevPAR, ADR, RGI, ARI, MPI. - Knowledge of EMEA hospitality market dynamics across key regions. - Experience with Gainsight, Salesforce Einstein, or Gong. - Additional European language skills beyond English and French. Benefits - Your hospitality expertise is the job. - This isn't a generic CSM role where domain knowledge is a nice-to-have. - AI handles the admin; you own the relationship. - A close-knit team that takes culture seriously. - Real commercial ownership. The Details - Location: Spain, UK, France or Germany (Remote) - Department: Customer Success - Reports to: Director, Customer Success EMEA - Direct reports: None - Languages required: Business-fluent English and French (both hard requirements) Duetto is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law. Sound like you? You don't need a long SaaS CV. If you have genuine hospitality expertise, the executive presence to lead strategic client relationships, and the drive to own a portfolio of EMEA accounts end-to-end — we'd love to hear from you.

Role Description Duetto's legal function is a strategic asset — and this role owns all of it. As VP, Legal, you'll serve as a key partner to the CFO, Board, and PE sponsor, building the legal infrastructure that supports the company's growth and exit readiness. This isn't a compliance seat. It's a builder role for someone who treats legal as a high-leverage operating system: scalable, increasingly automated, and held to diligence-ready standards from day one. What You'll Be Doing - Own the legal AI stack — select, implement, and champion AI-powered tooling for contract review, CLM, policy drafting, and regulatory monitoring, and set the standard for how a modern, lean legal function operates. - Partner with Product and Engineering on our ML pricing models, developing and maintaining the legal and ethical framework governing data usage, algorithmic decision-making, and pricing transparency, and becoming an expert on hospitality-related compliance trends to influence our product roadmap. - Drive high-velocity global growth by architecting scalable commercial contracting processes and playbooks that empower Sales to close deals efficiently while simplifying processes, reducing exceptions, and maintaining necessary protections. - Build exit-readiness into everything we do — operate with a PE mindset, hold our work to diligence-ready standards, and serve as a core member of the corporate functions leadership group, ensuring Legal is deeply integrated with Corp Dev, FP&A, Accounting, and IT to drive cross-functional initiatives, including M&A. - Establish and refine corporate governance frameworks by serving as Secretary to the Board of Directors, acting as a proactive steward of corporate hygiene, preparing Board-facing materials, and advising on external governance and compliance trends. - Oversee the legal budget and external legal relationships at the company and PE-ownership level, allocating resources across internal/external, specialist/generalist, and high/low cost with a bias toward insourcing through technology. - Manage employment law across a global workforce, partnering with People Operations on complex employment matters, equity agreements, compensation plan structures, and international workforce compliance across all jurisdictions in which the company operates. - Evolve the enterprise risk management function by collaborating with Finance on insurance, tax exposure, and operational risk, with a focus on what materially affects exit valuation. - Perform other related duties as needed to support team and company priorities. Qualifications - J.D. from an ABA-accredited law school; active bar membership in good standing. - 15+ years of related professional legal experience, with substantial experience in high-growth technology companies. - Strong executive presence with proficiency in distilling complex legal concepts into actionable takeaways for non-legal business leaders. - Deep SaaS commercial expertise: subscription agreements, data processing addenda, API and partner agreements, and enterprise deal structuring. - Fluency in AI/ML product legal issues: data licensing, algorithmic accountability, privacy (GDPR, CCPA, and emerging US frameworks), and automated decision-making regulations. - Corporate governance experience, including Board Secretary or equivalent. - Genuine curiosity about legal technology and AI, with a first-hand point of view about how these tools are changing in-house legal work. Requirements - M&A experience in a PE context. - Employment law competency across multiple jurisdictions. - Experience with international corporate structures and the related impact on growth velocity and financials (e.g., regulatory/compliance overhead, tax exposure, and workforce management). - Background supporting a company through a full PE-to-exit cycle. Benefits - Full ownership of a consequential legal function. - A PE-backed environment built for exit. - Legal at the frontier of AI. - Cross-functional influence at the leadership level. - A platform with real complexity. Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives who knew the industry needed better technology. We built the world's first Revenue & Profit Operating System — a suite of tools (GameChanger, ScoreBoard, BlockBuster, Advance and more) that goes beyond room pricing to give hotels, resorts and casinos a complete picture of their revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been named the #1 Revenue Management Software by HotelTechAwards four years running and the #1 Best Place to Work in Hotel Tech in 2025. Backed by GrowthCurve Capital since 2024, we're accelerating our investment in AI — and we're genuinely passionate about the industry we serve. We build products we're proud of, for customers we care about.

Role Description The Senior Marketing Manager, EMEA is responsible for owning and executing Duetto’s regional marketing strategy across EMEA — driving integrated, high-impact programs that align with revenue goals and accelerate pipeline. This role sits at the intersection of field marketing, demand generation, and sales alignment, requiring both strategic thinking and hands-on execution. The ideal candidate is a collaborative builder who thrives in a high-growth environment, brings genuine passion for the hospitality industry, and is energized by the opportunity to create a scalable regional marketing engine from the ground up. Key Responsibilities - Own and lead the EMEA marketing plan in collaboration with Sales, the Growth Marketing team, and other key stakeholders. - Lead the strategic execution of the EMEA marketing plan, partnering cross-functionally with global teams in events, digital, content, and creative to ensure seamless delivery of high-impact, integrated marketing programs. - Oversee the strategy, promotion, and execution of all owned and third-party events in the EMEA region, ensuring alignment with regional goals and measurable business impact. - Serve as the senior marketing lead for the EMEA sales organization, ensuring tight alignment between marketing initiatives and regional revenue goals. - Take control of the marketing mix within the region to blend leading-edge technology and go-to-market knowledge and expertise to craft compelling digital journeys, effective and highly targeted paid campaigns alongside high-impact field marketing initiatives. - Own ongoing communication with EMEA sales leaders and teams, delivering clear visibility into marketing campaigns, performance metrics, and pipeline impact. - Develop and operationalize scalable processes for repeatable sales and marketing initiatives such as webinars, customer events, and ABM campaigns, driving efficiency and consistency across the region. - Establish and track campaign success metrics and evaluate marketing performance based on outcomes and pre-set KPIs against all marketing activities. - Work across the team to gain a mastery of our target markets and lead the qualification criteria. - Translate global marketing initiatives into projects that are relevant to EMEA markets. - Represent Duetto at industry events. - Perform other related duties as needed to support team and company priorities. Qualifications - 6+ years of experience in B2B SaaS software field marketing or a transferable marketing area. - Experience in a range of marketing disciplines and delivery channels, including digital, design, social, partner, customer, product, and events. - Expert project and budget management capabilities. - Analytical and strategic with the ability to deliver localized marketing plans by region. - Creative both in concepts and ideas, and in approach to business and project management. - Highly organized with strong attention to operational detail. - Excellent written and verbal communication skills. - Solid track record of managing communications across multiple stakeholders and at various levels in an organization. - Proficiency with AI tools (e.g., ChatGPT, Claude, Gemini, Copilot) for content creation, research, campaign ideation, and workflow automation; with an eye toward expanding AI-assisted capabilities as tooling matures. - English required; French, Spanish, German, or Italian language skills a strong asset. Requirements - Experience in the hotel/hospitality industry. - Experience with our marketing tech stack, including HubSpot, Salesforce, Demandbase, and Asana. - Demonstrated experience integrating AI tools into marketing workflows to accelerate output or improve targeting. Benefits - #LI-REMOTE

Role Description We have enterprise accounts, enterprise ambition, and a growing dual-product portfolio. What we need now is someone who knows how to build a marketing motion that wins new logos at the top of the market and accelerates growth within the accounts we already have. This is a strategic and hands-on role for an enterprise marketer who understands what it takes to win complex, multi-stakeholder brand relationships and expand them over time. You will build the programs, campaigns, and field initiatives that create new enterprise opportunities and deepen the ones already in motion — in equal measure. You will report directly into the VP of Growth Marketing, alongside Digital Marketing, Customer Marketing, and Content and Creative. That structure is intentional. It means you have direct access to the demand generation engine, the customer lifecycle programs, and the creative and content resources you need to build enterprise marketing that actually works. This role requires someone who can blend digital marketing excellence with enterprise field activity — combining the targeting precision of an ABM specialist with the relationship-building instincts of a field marketer, and the commercial sharpness to work effectively across a portfolio that spans Duetto’s core Revenue and Profit Operating System and our HotStats profitability intelligence business. If you’ve opened enterprise doors before, know how to build programs that deepen engagement and expand revenue within established brand relationships, and can move comfortably between digital campaign execution and in-person field activation — this is your role. Qualifications - 5+ years in enterprise, field, or account-based marketing — with demonstrable experience building and executing programs that have contributed to enterprise pipeline and revenue. - Proven track record of driving both new logo acquisition and expansion within established enterprise accounts — understanding the different marketing motions each requires. - Demonstrable ability to blend digital marketing excellence with enterprise field activity — equally strong running targeted digital campaigns as you are planning and executing in-person executive engagement. - Experience building demand funnels and internal routing processes that connect marketing activity to commercial outcomes — not just generating demand, but ensuring it reaches the right teams and converts. - Experience working in or alongside complex, multi-stakeholder organizations — comfortable navigating large brand relationships where buying decisions involve multiple teams and multiple timelines. - Background in B2B SaaS, hospitality technology, or data and analytics businesses preferred — but commercial instinct and enterprise marketing judgment matter more than sector match. Requirements - Strong strategic thinker who can build a go-to-market plan from scratch and know which levers to pull first. - Experienced ABM practitioner — comfortable with intent data, account segmentation, tiered engagement models, and the discipline of focus that enterprise marketing requires. - Excellent communicator and relationship builder — able to work effectively with enterprise sales teams, senior stakeholders, and external partners without needing a detailed brief for every interaction. - Highly organized and able to manage complex, multi-workstream programs simultaneously — this is not a single-channel role and requires someone who can hold multiple priorities without losing momentum. - Comfortable working with data — understanding pipeline metrics, account engagement signals, and conversion performance well enough to make smart decisions about where to invest. Benefits - A clearly defined enterprise account target list with tiered ABM programs running against it — for both new logo and expansion motions. - Pipeline contribution from enterprise marketing activity that the sales team recognizes and values. - A set of enterprise expansion programs actively running within existing accounts — generating measurable engagement and commercial momentum. - Demand funnels and internal routing processes in place that connect enterprise marketing activity to sales action — with clear handoffs and measurable conversion at each stage. - A field playbook for enterprise that the regional team can execute, with repeatable formats tied to pipeline outcomes. - You are the go-to person for enterprise marketing — trusted by the VP of Growth Marketing, enterprise sales leadership, and the wider marketing function as the person who owns this space. Company Description Duetto is the Revenue and Profit Operating System for the global hospitality industry — a PE-backed SaaS business with customers across hotels, casinos, and hospitality groups worldwide. This role sits at the heart of our enterprise growth ambition — spanning Duetto’s core revenue management solutions and our HotStats profitability intelligence business — and is central to how we win and grow the world’s leading hospitality brands. We’re building a marketing function that matches that ambition: world-class, commercially driven, and genuinely category-defining.

Role Description We have a clear product story, a strong roadmap, and great leadership around our product narrative. What we need now is someone to bring it to life — every single day. This is a pure execution role for a creative content professional who lives and breathes product storytelling. You will be embedded in everything happening across our product teams, translating roadmap updates, feature releases, and product milestones into compelling content that shows up brilliantly across every channel and surface — social, in-app, customer newsletters, press, video, and beyond. This isn’t a strategy role. We’re not looking for someone to build frameworks or hypothesise about positioning. We have that covered. We need someone who can take a great brief and turn it into content that makes people stop scrolling, lean in, and want to know more. If you’re a creative executor who thinks in stories, leads with social-first instincts, and gets genuinely excited about finding unexpected ways to communicate a product update — this is your role. What you’ll work on - Product content and storytelling - Own the creation of all product-focused marketing content — feature releases, product updates, roadmap moments, and milestone announcements. - Craft compelling narratives around product news that go beyond feature lists — finding the customer angle, the business impact, and the story worth telling. - Write and produce press releases, product launch communications, and update announcements in close collaboration with the Product Marketing Director and product teams. - Attend product team meetings and maintain a close pulse on everything in development — so nothing lands as a surprise and every release has a content plan behind it. - Social-first content - Think social-first on every piece of product content — asking not just “what are we saying” but “how does this look on LinkedIn, how does this work as a Reel, what’s the hook.” - Develop creative formats and content series that make product features feel exciting and relevant rather than functional and dry. - Experiment continuously with format, style, and angle — short-form video, carousels, text posts, behind-the-scenes, customer spotlights — finding what resonates and doing more of it. - Video and creative production - Brief and direct video agencies and creative resources to bring your ideas to life — you don’t need to produce everything yourself, but you need to know exactly what you want and be able to brief it precisely. - Think beyond the standard UI screenshot walkthrough — find the story, the emotion, the moment that makes someone want to share it. - Think about differentiation in everything you make — we have a bold, distinctive brand and product content should reflect that. - Own the end-to-end production process for product content: concept, brief, production, review, publish. - AI-first content operations - Leverage Duetto’s AI-enabled content operations layer to produce product content at pace and scale. - Use AI to generate, iterate, and adapt content across formats and surfaces — treating it as a creative accelerator, not a shortcut. - Bring an AI-native mindset to everything you produce — always asking how automation, agentic workflows, and smart tooling can raise the ceiling on what one person can create. - User-generated content - Identify opportunities to activate customers as content creators — building programmes and moments that encourage authentic customer stories about the product. - Work with the customer marketing function to surface and amplify UGC across relevant channels. - Help build a library of customer voices and product proof points that the whole marketing team can draw from. - Channel and surface coverage - Ensure product content is adapted and optimised for every relevant surface — social, in-app, customer newsletters, website, sales enablement, partner comms. - Work closely with the broader content and growth teams to ensure product stories are integrated into campaigns and always-on content calendars. - Maintain a regular cadence of product content so there are no quiet periods — our product moves fast and our content should reflect that. Qualifications - 3–5 years in a content marketing, product marketing, or brand content role — with a portfolio that shows genuine creative range. - Demonstrable experience creating product-focused content that goes beyond the obvious — formats, angles, and executions that stand out. - Experience briefing and managing external creative and video production resources. - Background in B2B SaaS preferred, but creative instinct and execution quality matter more than sector experience. Requirements - Outstanding writer and storyteller — able to take complex product information and make it feel simple, relevant, and compelling. - Social-first thinker — you instinctively consider platform, format, and hook before you consider anything else. - Strong creative judgment — you know what good looks like, you can brief it clearly, and you can push back when the output isn’t there yet. - Highly organised and self-directed — you’ll be managing multiple product moments simultaneously and need to stay on top of timelines without being chased. - Comfortable working directly with product teams — asking the right questions, extracting the right information, and translating it into content without needing it handed to you on a plate. Benefits - A consistent, high-quality cadence of product content across all key channels and surfaces. - Product releases land with creative, social-first content that drives genuine engagement — not just impressions. - A library of video and short-form content that gives the sales, customer success, and partner teams compelling product proof points to use. - An early-stage UGC programme with real customer voices contributing to the content mix. - You are the go-to person for anything product content related — trusted by the product marketing director, the product teams, and the wider marketing function.

Role Description Duetto's EMEA team is growing — and this role is how we keep everyone running smoothly across time zones, platforms, and devices. As IT Support Specialist, you'll be the go-to technical resource for EMEA-based employees: - Handling day-to-day troubleshooting and access management. - Managing endpoint deployment and process documentation. - Working closely with the Senior IT Lead and InfoSec team. - Operating with a high degree of autonomy. - Building repeatable, well-documented workflows. Qualifications - 5+ years of help desk or technical support experience. - Working knowledge of Windows 10/11 and macOS. - Experience with user account management in Azure AD/Entra ID or similar. - Basic networking knowledge — TCP/IP, DNS, DHCP, WiFi, VPN. - Experience with ticketing systems and structured support workflows. - Excellent customer service skills and professional written and verbal communication. - A self-motivated, autonomous working style — comfortable operating independently across a distributed, international team. - The right to work in Spain or the United Kingdom. Requirements - Experience with MDM platforms — Intune, Jamf, JumpCloud, or equivalent. - Experience with SSO platforms — Okta, Duo, Google SSO, or similar. - Knowledge of Google Workspace and Microsoft 365 administration. - Basic scripting knowledge in PowerShell, Bash, or Python for simple automation. - Familiarity with automation tools such as Okta Workflows, Zapier, or Make. - Understanding of endpoint security concepts and compliance requirements. - Relevant certifications — CompTIA A+, Microsoft, Apple, or ITIL Foundation. - Experience supporting a distributed, international workforce. - Familiarity with Linux and basic command-line usage. Benefits - Autonomy with purpose. - AI-first organization with access to tools and workflows. - Real scope from day one, supporting a globally distributed EMEA workforce. - A company worth supporting, as Duetto is the market leader in hospitality revenue management. Company Description Duetto is the hospitality industry's leading revenue management platform, founded in 2012 by former Wynn Resorts executives. We built the world's first Revenue & Profit Operating System — a suite of tools that provides a complete picture of revenue and profitability. Trusted by clients ranging from independent boutique hotels to global chains, we've been recognized as the #1 Revenue Management Software by HotelTechAwards four years running.

Role Description Duetto is building a quality engineering function from scratch, and this Senior QE role is the first hire that will define what quality engineering means at the company. This is not a traditional QA gatekeeper role. Duetto's quality model is a hybrid/guild approach: developers own testing, and QEs coach, enable, and build shared infrastructure that makes high-quality testing the path of least resistance. The timing is significant. Duetto is in the middle of three simultaneous transformations: a monolith-to-microservices migration, a frontend migration to Playwright, and a shift to AI-generated code at scale. Each demands someone who can design test strategy for a system in motion. You will be placed on the central quality engineering team or embedded in a high-priority product team, depending on organizational need at the time of hire. What you'll do - Test automation architecture and quality gates (35%) - Define and own quality gate logic within CI pipelines: coverage thresholds, mutation score gates, contract test enforcement, flaky test quarantine rules, and test result reporting. - Implement flaky test auto-quarantine logic: tests failing more than 3 times in 7 days are quarantined and ticketed. - Design and maintain Testcontainers configurations for MongoDB, PostgreSQL, Redis, LocalStack, and RabbitMQ. - Build and maintain DataDog quality dashboards tracking test health, coverage trends, and flaky test rates. - Drive PR pipeline test execution toward the P90 target of under 15 minutes. - Selenium-to-Playwright migration (25%) - Lead and execute migration from Selenium and Cypress to consolidated Playwright (currently at 26% completion). - Use Claude Code to accelerate AI-assisted test migration at scale. - Design the shared Playwright configuration, CI sharding strategy, and page object library. - Own consolidating from 3 E2E frameworks to 1 (Playwright). - Contract testing and microservices quality (20%) - Design and implement Pact contract testing for service boundaries created during monolith-to-microservices extraction. - Manage the Pact broker and establish consumer-driven contract testing as standard practice. - Work with teams on API contract testing for GraphQL and REST service contracts. - Developer coaching and quality culture (20%) - Coach developers on testing practices and automation patterns. - Champion AI-augmented testing practices using Claude Code, CodeRabbit, and Augment. - Establish mutation testing practices using PIT (Java) and Stryker (JavaScript/TypeScript). - Mentor junior QEs as the team grows. Qualifications - Strong experience with Playwright for end-to-end test automation, including page object patterns and CI integration. - Hands-on experience defining and implementing quality gates within GitHub Actions pipelines. - Contract testing experience; Pact experience strongly preferred. - Proficiency in both Java and TypeScript/JavaScript for test implementation. - Experience with Testcontainers or equivalent integration test infrastructure. - Demonstrated ability to reduce test flakiness at scale. - Strong understanding of test strategy for distributed systems and service-oriented architectures. Requirements - Duetto operates in an AI-first engineering environment. This role requires active use and advocacy of AI tooling. - Experience using Claude Code or similar AI coding assistants for test generation and automation. - Ability to evaluate and review AI-generated test code for correctness and coverage gaps. - Understanding that 50-70% of code at Duetto is AI-generated and QE practices must account for this. - Experience prompting AI tools effectively for test migration tasks at scale. Personal qualities - Coaching mindset: you see your job as making developers better at testing, not gatekeeping. - Comfortable operating with ambiguity — this function is built from scratch. - Strong written and verbal communication skills for distributed teams. - Able to prioritize pragmatically: knows the difference between value-add improvements and overhead. - High standards for your own work combined with patience for teams building testing skills. Technical environment - End-to-end testing: Playwright, Selenium (legacy), Cypress (legacy). - Unit testing: JUnit 5 + Mockito (Java), Jest + React Testing Library (TypeScript). - Integration testing: Testcontainers. - Contract testing: Pact. - Performance testing: k6. - Security: Snyk, Trivy. - Mutation testing: PIT (Java), Stryker (JavaScript). - CI/CD: GitHub Actions. - Observability: DataDog, OpenTelemetry. - AI tools: Claude Code, CodeRabbit, Augment. - Core stack: Java, Spring Boot, React, TypeScript, Next.js, GraphQL, MongoDB, AWS. Benefits - Compensation range (L5 - senior): TBD. - Equity participation. - Comprehensive health, dental, and vision coverage. - Flexible remote-first work environment. - Home office stipend. - Professional development budget. - Unlimited PTO. Why join Duetto now? - Build from scratch. This is the first senior QE hire defining quality engineering practices for the entire engineering organization. - Architectural impact at scale. The monolith-to-microservices migration is underway. The infrastructure you design shapes how the organization tests distributed systems for years. - AI-first testing. Pioneer AI-assisted test generation in a codebase where 50-70% of code is already AI-generated. - Modern tooling throughout. Playwright, Testcontainers, Pact, k6, GitHub Actions, DataDog — no legacy constraints. - Clear growth path. Senior QE (L5) to staff/lead QE (L6) as the function matures. - Stability and market leadership. Duetto is series D funded and the market leader in hospitality revenue management SaaS.