Title: Brand & Storytelling Lead Location: New York, NY Department: Storytelling & Marketing Compensation - Base Salary $180K – $220K • Offers Equity Job Description: Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn’t be a luxury in government. It’s how you earn trust back. The Role Kaizen has built something real — 40M residents, 50+ agencies, 17 states — and most people have never heard of us. That changes now - we're at the point where our brand needs to do serious work: recruit mission-driven talent, win federal contracts, build credibility with investors, and make Kaizen a name that people in government, tech, and public life actually know. This is not a production role, it's a builder role — the person who figures out what Kaizen's brand should be and then makes it happen across every channel. You'll own editorial content, short films, the website, social presence, executive storytelling, and the long game of making this company iconic. You'll work directly with our co-founders, and you'll have the latitude to move fast and make big calls. Location This is a hybrid role based out of our New York City HQ. Candidates must reside in New York or be able to commute to New York City to work out of our office at least three times a week (Tuesdays - Thursdays). What You'll Do - Define and execute Kaizen's external brand strategy — what we stand for, how we show up, and how we build recognition across government, tech, and the public - Own the content engine: editorial (LinkedIn, Substack, written longform), short films, YouTube, podcasts, and anything else that puts Kaizen on the map - Write and produce executive communications that travel — board updates, investor narratives, op-eds, media appearances - Build toward long-term brand goals and treat distribution as part of the creative work, not an afterthought - Partner with sales and proposals on assets that win contracts: case studies, one-pagers, pitch materials - Quarterback external vendors and contractors — PR firms, video production, freelancers — and direct their output without being dependent on them What You'll Bring - 6–10 years building brand and content at a company where the brand actually mattered — not maintaining it, building it - A portfolio that shows range and point of view: editorial content, brand systems, video storytelling, executive comms — and evidence that your work traveled beyond its original channel (a portfolio link is required as part of your application) - Sharp instincts for narrative and positioning — you think about why something should exist before you make it - Comfort operating as a one-person function with contractors underneath you, not a peer team around you - AI-native workflow: you use tools to scale your output and stay ahead of what's possible - Strong writing skills — good enough to ghost-write for executives and produce editorial content that earns an audience on its own Strong Candidates May Also… - Have built a brand function from scratch at an early-stage company — before there was a playbook - Have experience in govtech, defense tech, or any sector where the buyer is skeptical and the mission is serious - Have grown an audience on their own — a newsletter, a channel, a following — and understand distribution from the inside Don't Apply If… - Your portfolio is mostly B2C ad campaigns, short-form social videos, or content built for large production teams - You need a detailed creative brief, a structured process, or a team underneath you to do your best work - You think brand is a support function that executes what sales or product asks for - You're not energized by the idea of making Kaizen a name that people recognize, and what technology for the public sector should look like What Kaizen Offers Health & Insurance - Comprehensive medical through Oxford/United — Gold and Platinum PPO plans, with 85% of premiums covered on the Platinum plan and a $0 employee premium option. Dental through Guardian PPO and vision through Beam, with 99% of employee premiums covered and 50% for dependents. - $100,000 in fully paid life insurance. FSA and Dependent Care FSA. 401(k) access through Guideline. Family & Time Off - 16 weeks of fully paid parental leave for birthing parents. 10 weeks fully paid for non-birthing parents. - Unlimited PTO, closed for all federal holidays, and company-wide winter break the week of Christmas. Office & Remote Setup - Up to $750 one-time home office or desk setup stipend for NYC-based employees. $500 for remote employees. - $50/month commuter benefit (company contribution). - Expensed lunch 3x a week while in the office. - Company-provided laptop. Wellness - Fully covered gym membership at Grindhouse — right across the street from our office at 47 W 17th St (and in Williamsburg). A $225/month value, on us. For remote employees, $100/month dedicated to gym or physical fitness reimbursement. - $300/quarter pet care stipend. Stipends - $100/month utility stipend. - $500/year professional development. - $250/year recreation. Kaizen is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. If you need an accommodation during the interview process, email us at careers@kaizenlabs.co.

Title: Lead Model Validator - Fraud Location San Antonio, Texas; Charlotte, North Carolina; Colorado Springs, Colorado; Phoenix, Arizona; Plano, Texas; Tampa, Florida Type: Full-Time Job ID R0118227 Job Description: Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs. The Opportunity The Fraud Model Management Lead will be a senior team member, working with other staff and their Director to implement first-line model management activities on a portfolio of fraud and financial crimes models, while closely partnering with Bank Financial Crimes leadership, Enterprise Model Risk Management (MRM), Legal, Compliance, Technology, Model Users, and other partners. Strong candidates will be able to deploy the following work products and processes: - Production of sophisticated technical model development documentation and conduct ongoing monitoring to coordinate with model partners on any performance changes - Track the value and health of models with regard to loss mitigation and improvement to expense and Member experience, and use this information to prioritize deployment, retirement, upgrades and other improvements to models - Meeting with MRM validators and other partners to facilitate completion of MRM validation work and deliver key insights to model users on performance/strengths/weaknesses of scors - Partnering with Director to ensure accuracy, completeness, and consistency of metrics in ongoing monitoring - Support ML Ops as needed (implementation testing and testing processes, change logs and other critical functions) - Works with vendors to understand model plans; provides meticulous effective challenge to vendors - Coordinate with ML Ops function to stay abreast of post-model implementation testing, model change logs, tracking of issues that result in performance changes, awareness of upcoming projects and programs that can affect models, as well as project managing new model initiatives - Peer-reviews model documentation produced by other team members We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position. What you'll do: - Coordinates and conducts independent model validation control activities for high visibility, critical and/or specialized models. - Apply expert business and technical model and model validation knowledge to conduct highly specialized validation activities for models that leverage groundbreaking techniques that require specialized credentials, and models that have higher enterprise visibility and risk. - Leverages specialized technical approaches to develop, implement, and complete validation testing plans for models that require expert model validation knowledge and skills. - Leads the team in developing challenger models and/or replicating model development through predictive modeling, machine learning, deep learning, time-series modeling/forecasting, stress testing, heuristic models, actuarial models, simulation, optimization, and/or other techniques including models that require specialized skills. - Develops plans, reviews peers' plans and provides feedback on model tests and data quality assessments for models using various types of datasets including those demonstrating large datasets and unstructured datasets. - Reviews at a subject matter expert level the end-to-end life-cycle management of model development, implementation, ongoing monitoring, and use in areas of Banking and Insurance (Property & Casualty and Life) along with their corresponding business support functions and operational processes. - Responsible for assessing model inherent risk ratings, model declassifications applications, materiality of model changes, and other reviews of models as part of model validation-related governance processes. - Produces and delivers validation reports and related validation work to model validation management, model partners, senior leadership, and others for high visibility, critical and/or specialized models. - Provides review of validation work produced by peers and vendors in preparation of report issuance. - Reports validation results and model risk trends/metrics to Enterprise Model Risk Management leadership. - Performs the independent model validation process aligned with the written risk and compliance policies and procedures at a subject matter expert level. - Evaluates model risk control strengths around model development, implementation, and use as it pertains to elements of model conceptual soundness, modeling methodology, model limitations, data quality, ongoing monitoring, and other more sophisticated elements of the model validation process. - Interacts with internal peers and external vendors for awareness and applicability of groundbreaking techniques, technologies, and potential business solutions while continuing to professionally develop and knowledge share emerging modeling techniques and approaches. What you have: - Bachelor's degree in a quantitative field, such as Economics, Mathematics, Statistics, Actuarial Science, Data Science, Engineering, Computer Science, or a Related Field with Core Quantitative Curriculum. Four additional years of related experience beyond the minimum required may be substituted in lieu of a degree. - 8 years of related work experience in model validation, model development, statistical analysis, and/or sophisticated quantitative research - Strong experience communicating complex quantitative/technical concepts and conclusions to senior leadership, auditors, and/or regulators. - Strong programming skills in R, Python, SAS, Java, C, SQL, and/or other comparable programming languages for the iterative methodological tenants of model and algorithm development including setting model specifications, assumption testing, data quality assessments, variable selection, back-testing, benchmarking, and other robust model testing. Subject Matter Depth and Breadth with at least four of the following statistical, econometric, data science, and predictive modeling approaches: Unsupervised Learning; K-Means; Linear Regression; Time-Series/Forecasting; Stress Testing; Logistic Regression; Gaussian Process; Simulation Models; Boosting/Bagging Trees; Neural Networks; Deep Learning Concepts; Bayesian Estimators. - Strong business context knowledge in operational and support functions of Banking and/or Insurance as well as associated modeling and analytics knowledge. - Business and industry skill in modeling and model governance techniques and approaches. - Experience sharing modeling governance technical expertise and mentorship with peers. What sets you apart: - US military experience through military service or a military spouse/domestic partner - Graduate degree in a quantitative subject area - Over 6 years of experience with modeling, model validation, particularly within a regulated industry and working in MRM or a similar function - Experience in model development and validation specifically in the fraud/financial crimes domain - Experience partnering with vendors to understand their model offerings, update plans and development roadmaps Compensation: The salary range for this position is: $143,320 - $273,930. USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

• Write high-quality, engaging, and original content for social media, blogs, press releases, email campaigns, and other marketing materials • Manage and grow our social media presence on platforms such as Facebook, Instagram, LinkedIn, TikTok and Pinterest • Write, edit, and publish blog posts that align with our brand voice and target audience • Draft press releases to promote company news, product launches, and events • Collaborate with the marketing team to develop and implement content strategies that align with overall marketing goals and objectives • Track and analyze content performance metrics

Role Description To boost our growth and market penetration in Europa, we are looking for a highly motivated intern to support the content marketing & customer success team. - Your role will at all times be user-centric with the end goal to build awareness, create consideration, spark desire and engagement, produce actions and results amongst our target audience using: - Content - Customer Relationship tools Content Marketing - You scale up our social media accounts (Instagram, TikTok, LinkedIn, Twitter and Facebook) in creative ways. - You’ll create creative content (video scripts, images, text, etc.) for our Target Audience. - Performance evaluation through the use of common influencer and online marketing tools. - You’ll write blog posts but also our FAQs. Customer Success - You will be responsible for creating Onescreener pages for our customers during their onboarding and conversion processes, making sure they receive all the necessary information and guidance helping them make the decision easily. - You will provide customer support to our high-profile users in terms of their onboarding and page creation. - You'll act as an interface between our customers and internal departments. Qualifications - You are part of the Gen Z, Social Media native or influencer yourself with more than 10K followers, and it is important to you to keep your followers engaged. - Self-motivated, independent, organized thinker able to write and project manage workload without lots of management oversight. - You’re experienced in creating videos for social media and writing blog posts. - Results-driven personality and get s*** done. - You have a passion for growing businesses through digital marketing and influencer marketing. - You love to communicate with people via chat, e-mail, phone or social media. - You are a native English speaker and (ideally, but not necessarily) fluent in German - orally and in writing. Additional languages like Spanish, Portuguese or Swiss German are considered an asset. Requirements - Work for a young yet established Swiss start-up. - Learn from the top B2C SaaS professionals. - Learn how to drive user engagement by creating attractive, relevant, and cool content. - You can work from anywhere as long as you make yourself available for the majority of our CEST work hours of 10AM to 6PM. - Excellent work should also be remunerated, therefore it is a paid internship! - We are looking for an intern to start on the first of March 2022 for a 6 month period. - If you don’t meet 100% of the above qualifications, you should still apply! An action and a growth mindset are more important than prior experience. - No matter what you come in knowing, you'll be learning new things all the time and we'll be here to help! - If so, send a short summary about yourself, including your current and past experience via JOIN. - We’re looking forward to hearing from you! Benefits - Work for a young yet established Swiss start-up. - Learn from the top B2C SaaS professionals. - Learn how to drive user engagement by creating attractive, relevant, and cool content. - You can work from anywhere as long as you make yourself available for the majority of our CEST work hours of 10AM to 6PM. - Excellent work should also be remunerated, therefore it is a paid internship!