• The Customer Service Operations Manager leads a team of Operations Supervisors and specialists responsible for delivering exceptional roadside assistance experiences at scale. • This role is accountable for frontline and escalation team performance, service quality, customer satisfaction, and operational efficiency. • You will partner closely with Operations, Workforce Management, Training, Product, Technology, and Leadership teams to improve processes, solve complex service challenges, and ensure customers receive timely, empathetic support when they need it most. • Lead from the front and support the team during periods of high demand. • Own performance against key operational metrics, including service levels, quality, customer satisfaction, and productivity. • Provide leadership and guidance for complex customer and service provider escalations. • Partner with Workforce Management, Training, Product, and Engineering teams to improve operational performance and customer outcomes. • Analyze operational data and trends to identify opportunities for improvement and drive corrective action. • Develop and implement process improvements that enhance efficiency, scalability, and service quality. • Conduct regular performance reviews, coaching, and development discussions with direct reports. • Communicate operational performance, risks, and recommendations to senior leadership. • Lead operational response during service disruptions, severe weather events, and other high-impact incidents. • Foster a culture of accountability, collaboration, and continuous improvement while supporting the team wherever needed.

Role Description We are seeking a highly organized and detail-oriented Virtual Administrative Assistant to provide remote administrative support to executives, managers, or teams. The Virtual Administrative Assistant will handle a variety of administrative tasks including scheduling, email management, data entry, document preparation, and customer communication while ensuring efficient day-to-day operations. - Manage and organize email inboxes, calendars, and appointments - Schedule meetings, conference calls, and virtual events - Prepare reports, spreadsheets, and presentations - Perform data entry and maintain accurate digital records - Handle customer inquiries via email, phone, or chat - Coordinate travel arrangements and expense reports - Assist with document preparation, editing, and filing - Maintain confidentiality of company information - Support team members with administrative tasks as needed Qualifications - High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) - Proven experience as an administrative assistant, virtual assistant, or similar role - Strong written and verbal communication skills - Excellent organizational and time management abilities - Ability to multitask and prioritize tasks effectively - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace - Familiarity with video conferencing tools (Zoom, Microsoft Teams, Google Meet) - Reliable internet connection and home office setup Requirements - Experience with project management or CRM tools - Basic bookkeeping or accounting knowledge - Experience working in a remote environment - Strong problem-solving and attention to detail

• Deliver polished, professional service via phone, email, and chat • Assist customers with travel-related, lifestyle loyalty program needs including guiding customers on how to get the most of their travel benefits • Book and manage customized travel for flights, hotels, and car rentals using GDS systems • Support members with cancellations, re-bookings, unexpected travel disruptions, and planning complex travel itineraries • The goal of this role is to provide professional, seamless customer experience with every interaction.

Role Description Grupo Especializado de Asistencias del Perú - GEA, se encuentra en la búsqueda personas como TÚ que quieran crecer en el rubro de ¡Contac Center! como: ASESORES DE POSTPAGO CLARO CHILE ATC / CROSS MOVILES. CONVOCATORIA MODALIDAD REMOTA Qualifications - Contar con experiencia o sin experiencia en Call Center o Presencial formal (min. 3 meses). - Contar con PC o laptop, e internet estable en casa para proceso de capacitación. - Mucho compromiso y ganas de crecer. Requirements - Ingreso Fijo s/1200 - Bono de Productividad hasta s/300 - Excelentes Comisiones - Bono de Bienvenida s/100 (única vez) - Bono de Permanencia s/300 (única vez) - Bono de Asistencia Perfecta s/300 (única vez) - Capacitación pagadas - Pagos fines de mes, puntuales. - Línea de carrera y posibilidad de ascenso. - Excelente clima laboral. - Grandes incentivos por alcance de metas. - Concursos, premiaciones, reconocimiento al trabajador del mes. - Beneficios y Convenios Corporativos (Educativos, Entretenimiento, etc.) - Campañas de Salud (Servicio Psicológico gratuito). - Seguro Médico Privado Benefits - HORARIO de Lunes a Domingos: - Turno Tarde: - ROTATIVO de 12PM A 10PM (12PM A 9PM / 1PM A 10PM) - Descanso Rotativo. Company Description ¡Postula para recibir más información! Búscanos en nuestras redes sociales y mantente actualizado de nuestras propuestas laborales y convenios. ¡GEA Piensa en ti!