DAS Health

Role Description DAS Health is seeking an Application Support Specialist II – NextGen EPM to join our Application Support team. This is a fully remote role dedicated specifically to NextGen Enterprise Practice Management (EPM) on the billing and practice management side. This position is ideal for someone who enjoys solving complex problems but also likes to think beyond the ticket. You’ll support healthcare practices using NextGen EPM by troubleshooting issues tied to scheduling, billing, claims, and accounts receivable, while also advising clients on best practices, workflow optimization, and long-term operational improvements. What You’ll Do - Provide Tier 1 and Tier 2 support for NextGen EPM, with a strong emphasis on billing, claims, AR, and scheduling workflows. - Troubleshoot application, workflow, and administrative configuration issues and identify root causes. - Advise clients on NextGen EPM best practices and workflow optimization, not just technical fixes. - Support the full revenue cycle lifecycle in alignment with RCM best practices. - Analyze trends and recurring issues to help identify workflow gaps and recommend process improvements. - Provide configuration assistance and troubleshooting support for Luma Health / NextGen Patient Engage workflows. - Document all support activity accurately in ConnectWise while meeting SLA and KPI expectations. - Communicate clearly with clients, set expectations, and de-escalate high-pressure situations. - Partner with internal teams and vendors to drive timely, sustainable resolutions. - Participate in an on-call rotation for after-hours emergency support. Qualifications - 3+ years of hands-on experience supporting NextGen EPM, specifically on the billing and practice management side. - Strong understanding of the full revenue cycle, including claims analysis and AR management. - Experience with NextGen administrative and billing-side configuration. - Ability to troubleshoot complex issues and also advise on workflow and operational best practices. - Strong analytical and problem-solving skills with a root-cause mindset. - Excellent verbal and written communication skills. - Ability to stay calm under pressure and communicate clearly with clients. - Associate’s Degree in a healthcare or healthcare IT–related field. Preferred Qualifications - NextGen EPM certification. - Experience supporting NextGen version 8. - Experience with Luma Health or similar patient engagement platforms. - Bachelor’s Degree in a healthcare or IT-related field. Benefits - Collaborative, remote-friendly environment where your expertise is valued and your impact is visible.

Role Description DAS Health is seeking a Cybersecurity Operations Manager to lead and support our cybersecurity team, overseeing day-to-day operations, client service delivery, and compliance initiatives. This fully remote role blends leadership with hands-on technical expertise, ensuring strong security controls, proactive threat management, and adherence to regulatory requirements across both internal and client environments. Key Responsibilities - Leadership and Team Oversight: - Lead, mentor, and support the cybersecurity team’s daily operations - Provide escalation support and guidance across security incidents and initiatives - Establish and track KPIs to measure performance, efficiency, and service delivery - Collaborate with IT, Cloud Services, and Compliance teams to align security practices - Client-Facing Cybersecurity Services: - Oversee delivery of managed cybersecurity services across client environments - Ensure timely response to alerts, incidents, and escalations - Conduct risk assessments, security reviews, and compliance evaluations (HIPAA, SOC 2, HITRUST) - Support onboarding of new clients into cybersecurity services - Deliver both technical and executive-level reporting on security posture - Hands-On Technical Execution: - Participate in incident detection, investigation, and remediation - Perform vulnerability assessments, log analysis, and forensic investigations - Support and optimize SIEM, EDR, and related tools - Assist with securing Microsoft 365, Azure, and cloud-based environments - Governance, Risk, and Compliance: - Maintain compliance with healthcare security frameworks including HIPAA, HITRUST, NIST CSF, and SOC 2 - Develop and maintain policies, procedures, and security documentation - Support internal and external audits and remediation efforts - Process Improvement and Optimization: - Evaluate and improve existing security workflows and processes - Identify automation opportunities to increase efficiency - Develop dashboards and reporting metrics for performance tracking - Training and Awareness: - Mentor and develop cybersecurity team members - Support internal and client-facing security awareness initiatives - Lead tabletop exercises and post-incident reviews Qualifications - Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field - 5–8+ years of cybersecurity operations experience - 2–3+ years of leadership experience within cybersecurity operations - Strong experience with SIEM, EDR, DLP, and vulnerability management tools - Experience securing Microsoft 365, Azure, and cloud environments - Knowledge of healthcare security frameworks (HIPAA, HITECH, HITRUST, NIST, SOC 2) - Hands-on experience with incident response and forensic analysis - Experience working with MSSPs and third-party vendors - Scripting or automation experience (PowerShell, Python) is a plus Preferred Certifications - CISSP - CISM - HCISPP - GCIH - CEH - or equivalent Benefits - Fully remote work environment with a collaborative, team-driven culture - Opportunity to lead and shape cybersecurity operations in a growing healthcare IT organization - Exposure to diverse client environments and leading security technologies - Career growth and leadership development opportunities

PMO Analyst Location: Remote Department: Operations - Project Management Office (PMO) FLSA Status: Exempt Who We Are DAS Health is a leading healthcare IT Managed Services Provider (MSP) and technology solutions company that specializes in electronic health records (EHR), cloud hosting, cybersecurity, networking, and managed IT services. We partner closely with healthcare organizations to improve clinical and business outcomes through secure, reliable, and scalable technology solutions. As we continue to grow and evolve, we are seeking a PMO Analyst to play a critical role in supporting our internal project operations, improving processes, and enabling data-driven decision-making across the organization. Position Summary The PMO Analyst supports the Project Management Office by ensuring projects are set up accurately, governed consistently, and aligned with DAS Health’s operational and financial goals. This role is heavily focused on project triage, ConnectWise project setup, reporting, and process improvement, with opportunities to grow into deeper analytics and operational optimization work over time. This is a non-client-facing role that directly supports client-facing teams, leadership, and company-wide initiatives. The ideal candidate is detail-oriented, systems-savvy, and motivated to improve and streamline complex workflows rather than simply maintaining the status quo. Responsibilities - Own and execute the triage process by converting approved sales orders, change order forms, quotes, and contracts into structured projects within ConnectWise. - Ensure projects are set up accurately, including financial fields, billing methods, work roles, agreements, rates, phases, and work plans. - Maintain strong project governance by ensuring adherence to PMO standards, methodologies, and documentation requirements. - Collaborate closely with PMO leadership, Sales Enablement, Finance, and Operations to ensure data accuracy and process alignment. - Support resource capacity planning, forecasting, and scheduling across the project portfolio. - Develop, maintain, and distribute standardized reports and dashboards related to project health, timelines, financials, and resource utilization. - Monitor PMO KPIs and metrics to identify trends, risks, and opportunities for continuous improvement. - Participate in audits, invoice reviews, and end-of-month activities to support accurate revenue recognition and operational excellence. - Contribute to process improvement initiatives by creating or refining SOPs, templates, and automation where possible. - Support onboarding and training of project staff on PMO tools, processes, and best practices. - Assist with small internal technical or operational projects. - Perform ad-hoc reporting and analysis to support PMO leadership and executive decision-making. Requirements - Bachelor’s degree in Business, Project Management, or a related field, or equivalent practical experience. - 5+ years of experience in a PMO Analyst, Project Coordinator, or project operations role. - Strong hands-on experience with ConnectWise, particularly project triage, setup, and financial configuration. - Advanced Excel skills; experience with reporting and data visualization tools such as Power BI is a plus. - Solid understanding of project management frameworks (PMI, Agile, or hybrid models). - Experience working cross-functionally and supporting or training others on systems and processes. - Strong analytical, organizational, and communication skills with the ability to manage competing priorities. - Comfort working in complex, detail-heavy workflows where accuracy at setup has a downstream financial and operational impact. - PMP, CAPM, Lean Six Sigma, or similar certification is preferred but not required. Preferred Qualifications - Experience supporting healthcare IT or MSP environments. - Familiarity with finance data, billing models, revenue recognition, or end-of-month close processes. - Exposure to M&A integration projects or enterprise-scale operational initiatives. - Demonstrated ability to identify inefficiencies and implement process improvements or automation. Why You’ll Love Working at DAS Health - Fully remote role with a collaborative, supportive team environment - Opportunity to own and improve critical internal processes that impact the entire organization - Room for growth into advanced analytics, automation, and operational leadership - Mission-driven work supporting healthcare organizations nationwide - Competitive compensation and comprehensive benefits package

Sales Operations Director Location: Remote (U.S.) Reports To: Chief Revenue Officer FLSA Status: ExemptAbout DAS Health DAS Health is a leading provider of Health IT and Management Solutions to healthcare organizations across the United States and Canada. We partner with medical practices, health systems, and senior living organizations to improve clinical, financial, and operational outcomes through innovative technology and services.Position Summary The Sales Operations Director is a senior-level, strategic role responsible for driving predictable, scalable revenue growth by owning sales and revenue operations strategy, execution, and performance. This position partners closely with executive leadership to align go-to-market strategy, data, systems, and processes across Sales, Finance, Marketing, and Customer Success. The Director will lead operational excellence, forecasting accuracy, and data-driven insights that enable informed decision-making at the executive level. Key Responsibilities Forecasting, Reporting & Analytics - Lead sales forecasting, pipeline reviews, and revenue performance analysis - Build and maintain dashboards and reports to track KPIs such as pipeline coverage, win rates, deal velocity, quota attainment, and ARR/MRR - Provide actionable, data-driven insights and recommendations to executive leadership Sales Process & Enablement - Partner with Sales Enablement to provide data-driven metrics supporting onboarding, training, and ongoing performance improvement - Support territory planning, quota modeling, and compensation plan administration - Identify opportunities to improve revenue efficiency, pipeline health, and overall sales productivity Systems & Tools - Own, optimize, and govern CRM and sales tools (e.g., Salesforce, HubSpot, forecasting tools) - Ensure data accuracy, integrity, and adoption across all sales systems - Evaluate and implement new tools and technologies to support scalable growth Cross-Functional Collaboration - Partner closely with Finance on revenue reporting, forecasting, and deal approvals - Collaborate with Marketing on lead flow analysis, conversion metrics, and attribution modeling - Work with Customer Success to analyze renewals, upsell opportunities, and churn insights Qualifications Required - 8+ years of experience in Sales Operations, Revenue Operations, or related functions - Strong analytical skills with hands-on experience in forecasting, pipeline management, and KPI reporting - Deep expertise in sales forecasting, pipeline management, and revenue analytics - Extensive experience with CRM platforms (Salesforce strongly preferred) - Proven ability to partner with senior sales leadership and influence strategic decision-making Preferred - Experience in high-growth, PE-backed, or transformational environments - Background supporting B2B, SaaS, healthcare, or recurring revenue business models - Experience with compensation design, territory strategy, and CPQ tools - Strong financial acumen and demonstrated partnership with Finance leadership Why Join DAS Health? - Work remotely with a mission-driven organization serving the healthcare community - Partner directly with executive leadership and influence company-wide revenue strategy - Join a growing organization focused on innovation, scalability, and operational excellence - Competitive compensation and comprehensive benefits package Equal Opportunity Employer DAS Health is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status. This role is open to candidates authorized to work in the United States.

Managing Consultant – Revenue Cycle (Ambulatory Revenue Cycle Leadership & Consulting) Location: Remote Department: Consulting Employment Type: Full-Time | Exempt About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems nationwide by delivering IT services, application consulting, revenue cycle solutions, and business intelligence that improve clinical, operational, and financial outcomes. Position Overview The Managing Revenue Cycle Consultant leads complex client engagements focused on optimizing ambulatory revenue cycle operations. This role combines hands-on revenue cycle leadership experience with consulting expertise, enabling the consultant to assess performance gaps, stabilize operations, and deliver measurable financial improvements. The ideal candidate serves as a trusted advisor to executive and operational stakeholders while driving accountability and results. Responsibilities Client & Engagement Leadership - Independently lead and manage complex revenue cycle consulting engagements with minimal oversight. - Serve as the primary client advisor, managing scope, timelines, risks, and stakeholder expectations. - Present findings, recommendations, and optimization roadmaps to executive leadership. - Facilitate working sessions with operational, billing, clinical, and technical teams. Revenue Cycle Assessment & Optimization - Conduct end-to-end revenue cycle workflow assessments to identify root causes of performance gaps. - Develop and execute actionable optimization strategies across the full claim lifecycle. - Support go-live readiness, early-life stabilization, and post-implementation revenue cycle optimization. - Provide guidance on denial prevention, AR recovery strategies, and compliance best practices. Operational & Cross-Functional Collaboration - Bridge clinical, operational, billing, and technical teams to ensure system configurations align with financial performance goals. - Support system optimization efforts within EHR/PM platforms to improve revenue outcomes. - Serve as interim or advisory revenue cycle leadership when clients experience operational gaps. Project Governance & Documentation - Maintain accurate project documentation, billable time tracking, and expense reporting. - Ensure compliance with internal consulting processes and project governance standards. - Stay current on payer trends, regulatory changes, and ambulatory revenue cycle best practices. Requirements Education & Experience - Bachelor’s degree or equivalent experience required. - 7+ years of progressive revenue cycle leadership experience (e.g., Revenue Cycle Manager, Practice Administrator, Director of Revenue Cycle). - Prior consulting experience with direct client ownership strongly preferred. Revenue Cycle Expertise - Deep understanding of the full ambulatory revenue cycle, including scheduling, registration, charge capture, coding, prior authorizations, claims, denials, AR follow-up, and cash posting. - Strong working knowledge of CPT, ICD-10, modifiers, payer-specific rules, and compliance considerations. - Experience supporting revenue cycle optimization within EHR/PM platforms such as NextGen, Epic, Athenahealth, eClinicalWorks, Aprima, or ModMed. Professional Skills - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication skills with executive-facing confidence. - Ability to manage multiple engagements simultaneously in a consulting environment. - Willingness to travel up to 75%, as required.

Managing Consultant - Technical (Healthcare Systems & Database Leadership) Location: Remote Department: Consulting Employment Type: Full-Time | Exempt About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems nationwide by delivering IT services, application consulting, revenue cycle solutions, and business intelligence that improve clinical, operational, and financial outcomes. Position Overview The Managing Technical Consultant independently leads complex client engagements while serving as a senior technical advisor to healthcare organizations. This role blends advanced healthcare systems expertise, database leadership, and integration experience with strong consulting and project leadership capabilities. The ideal candidate brings deep technical knowledge, a consultative mindset, and the ability to translate operational needs into scalable, secure technical solutions. Responsibilities Client & Project Leadership - Independently lead and manage complex client engagements, overseeing multi-resource projects with minimal oversight. - Serve as the primary technical point of contact, managing scope, timelines, risks, and client expectations. - Collaborate with executive, operational, and IT stakeholders to define goals and deliver strategic outcomes. - Compile and present technical findings, recommendations, and roadmaps to client leadership. Technical Consulting & Systems Leadership - Provide advanced technical guidance across healthcare application environments, database architecture, and system integrations. - Lead configuration, optimization, and troubleshooting efforts across EHR/PM platforms and ancillary systems. - Design, maintain, and support scalable, high-availability database environments. - Monitor system performance metrics, proactively identifying bottlenecks and implementing improvements. Integration, Security & Data Management - Implement and support HL7 interfaces, interface engines (e.g., Mirth Connect), and healthcare interoperability workflows. - Support secure data transfer mechanisms and HIPAA-compliant security frameworks, including access controls, encryption, and audit monitoring. - Lead backup, disaster recovery, and business continuity planning for mission-critical healthcare systems. - Support custom reporting and analytics initiatives using SQL, SSRS, Crystal Reports, Power BI, or similar tools. Project Governance & Documentation - Maintain accurate project documentation, billable time tracking, and expense reporting. - Ensure compliance with internal processes and project governance standards. - Stay current on healthcare IT regulations, interoperability standards, and emerging technologies. Requirements Education & Experience - Bachelor’s degree or equivalent experience required. - 7+ years of experience in healthcare IT systems administration, database management, or technical consulting supporting ambulatory environments. - Prior consulting experience with direct client ownership strongly preferred. Technical Expertise - Advanced expertise in Microsoft SQL Server administration, including installation, configuration, performance tuning, indexing, and query optimization. - Hands-on experience supporting HL7 interfaces, integration engines, and interoperability workflows (FHIR familiarity preferred). - Experience supporting EHR/PM platforms such as NextGen (preferred), Epic, Athenahealth, eClinicalWorks, Aprima, or ModMed. - Strong troubleshooting skills across database, application, and interface layers. - Experience with reporting tools (SSRS, Crystal Reports, Power BI, Tableau, or similar). Professional Skills - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication skills with executive-facing confidence. - Ability to manage multiple projects simultaneously in a fast-paced consulting environment. - Willingness to travel up to 75%, as required.

Healthcare IT Account Manager I Remote | Full-Time | Exempt About DAS Health DAS Health is a healthcare-focused Managed Services Provider and strategic technology partner. We support medical practices, senior living organizations, and healthcare systems across the country with IT, cybersecurity, cloud, and business solutions that improve patient care, ensure compliance, and streamline operations. At DAS Health, we believe strong client relationships are just as critical as strong technology — and our Account Management team plays a key role in delivering on that promise. Position Overview The Account Manager I is responsible for managing and supporting a portfolio of healthcare clients, serving as their primary point of contact and trusted partner. This role focuses on delivering exceptional client experiences, understanding evolving business and technology needs, and identifying opportunities to expand services while driving long-term client retention and satisfaction. This position is ideal for a relationship-driven account manager who thrives in a fast-paced environment, enjoys problem-solving, and is comfortable working closely with internal technical teams to deliver value to clients. Key Responsibilities - Serve as the primary point of contact for assigned healthcare client accounts, building strong, trusted relationships - Deliver exceptional customer service through proactive communication, responsiveness, and follow-through - Develop a deep understanding of client goals, challenges, and operational needs to align appropriate IT solutions - Identify and pursue upsell and cross-sell opportunities within existing accounts to support revenue growth - Partner with internal subject matter experts and cross-functional teams to develop and execute tailored client strategies - Address and resolve client concerns efficiently, coordinating internal resources to exceed expectations - Participate in ongoing account reviews and evaluations to improve service delivery and drive long-term retention - Maintain professionalism and composure in high-pressure or escalated situations - Perform other duties as assigned Requirements - Bachelor’s degree in a related field required - Minimum of 3 years of experience in account management, client success, or customer success - Proven success in client retention, upselling, and cross-selling within existing accounts - Healthcare industry experience preferred; backgrounds in managed IT, cybersecurity, or cloud hosting strongly encouraged - Excellent written and verbal communication skills with the ability to build trust across all client levels - High emotional intelligence with strong interpersonal and relationship-building abilities - Strong problem-solving and analytical skills - Self-starter with initiative, accountability, and follow-through - Highly organized, detail-oriented, and able to manage multiple priorities - Ability to adapt quickly to new technologies and educate end users - Familiarity with ConnectWise or similar platforms is a plus - Understanding of and adherence to HIPAA standards when handling PHI and e‑PHI - Willingness to travel overnight up to 20%, participate in after-hours on-call rotation, and work overtime as needed Why Join DAS Health? - Opportunity to support healthcare organizations making a real impact on patient care - Collaborative, team-oriented environment with strong internal partnerships - Exposure to a wide range of healthcare IT, cybersecurity, and cloud solutions - Career growth opportunities within Account Management and beyond - Competitive compensation and comprehensive benefits package Evergreen Posting Notice This is an evergreen position, and we are continuously reviewing candidates as business needs evolve. While not all applicants may be contacted immediately, we encourage qualified candidates to apply for future opportunities. DAS Health is an Equal Opportunity Employer DAS Health is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description DAS Health is seeking a motivated Field Services Technician I to support our Managed Services team in the Northeast Florida (Jacksonville and surrounding areas) region. This is a hybrid role combining remote support with onsite technical services at client facilities within the assigned region. - Provide timely updates and clear communication to clients regarding service requests. - Resolve support tickets within defined Service Level Agreements (SLAs). - Manage assigned tickets through completion; escalate issues as appropriate. - Provide onsite technical support at multiple client facilities within the assigned region. - Travel to client locations for incidents, projects, installations, and assessments. - Install, configure, and troubleshoot PCs, hardware, software, and network equipment. - Maintain accurate documentation and asset records in IT Glue. - Participate in after-hours on-call rotation as required. Qualifications - High school diploma or GED required (Associate’s or Bachelor’s degree in IT preferred). - 1–3 years of experience in field services or IT support. - Strong troubleshooting, communication, and customer service skills. - Fundamental networking knowledge. - Working knowledge of Windows operating systems, macOS and basic Linux environments, and Microsoft 365 and Office products. - Basic familiarity with Windows Server, Azure, AWS, and WVD. - Ability to travel within the assigned region and work flexible hours as needed. Requirements - CompTIA A+ and/or Network+ certifications - Prior experience in an MSP environment - Healthcare IT experience Benefits - Supportive, team-oriented culture - Opportunities for technical skill growth and career advancement - Mission-driven work supporting healthcare organizations - Competitive benefits package

Sales Enablement Manager Department: Client Success Location: Remote FLSA Status: Exempt About DAS Health DAS Health is a leading provider of Health IT and management solutions, helping healthcare organizations optimize operations, improve patient care, and achieve long-term success. Our team partners with practices nationwide to deliver innovative technology, revenue cycle, and advisory services tailored to the evolving healthcare landscape. Position Summary The Sales Enablement Manager plays a critical role in supporting our Sales and Account Management teams by providing the tools, systems, training, and insights needed to perform at the highest level. This role partners cross-functionally to develop and deliver enablement programs that improve ramp time, deal quality, forecasting accuracy, and overall revenue performance, with a strong focus on driving retention and growth. Reporting to the Director of Product Management, the Sales Enablement Manager serves as a strategic leader across enablement, revenue systems, and analytics while ensuring teams are operationally prepared to meet business objectives. Responsibilities Lead, mentor, and develop the Sales Enablement team, establishing clear roles, accountability, and performance expectations; serve as an escalation and coordination point for complex deals, pricing exceptions, and contract deviations in partnership with Sales, Finance, and Legal. Own the sales enablement strategy, including onboarding, ongoing training, and role-based enablement paths for Sales, Account Management, and Leadership to reduce ramp time, improve deal quality, and drive revenue performance. Own CRM and revenue systems strategy and governance for Sales and Account Management (HubSpot and ConnectWise), including data standards, workflow design, forecasting integrity, and continuous optimization. Document, communicate, and train teams on sales processes, CRM workflows, and system changes to ensure consistent adoption and execution. Develop and govern a centralized sales knowledge base, ensuring enablement assets, pricing documentation, and process guidance remain current and field-ready. Define and oversee analytics and reporting using Power BI and Definitive, partnering with Growth, Sales, and Account Management leadership to track KPIs, pipeline health, forecast accuracy, and enablement effectiveness. Support executive and departmental reporting, including Board, MBR, and QBR deliverables, ensuring data accuracy and consistency across systems. Enable go-to-market (GTM) launches by ensuring Sales and Account Management teams are operationally ready with training, tools, systems, and processes. Continuously identify and drive improvements across sales execution, enablement, and revenue operations; support strategic initiatives as needed. Perform other duties as assigned in support of organizational objectives. Requirements Competitive compensation and benefits package Medical, dental, and vision insurance 401(k) with company match Generous paid time off and paid holidays Remote work environment Opportunities for professional growth and development A collaborative, mission-driven culture focused on innovation and impact in healthcare Equal Opportunity Employer DAS Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.