CyberMaxx

Role Description At CyberMaxx, we believe it is our duty to defend against those committed to wide-scale societal disruption through cyberattacks. We help our customers reduce risk by tightly integrating MDR with offensive security, threat hunting, security research, and digital forensics and incident response (DFIR) to continually adapt to new and evolving threats. Our modern MDR (Managed Detection & Response) approach is tailored to the unique characteristics and risk factors of each customer, enabling us to take full ownership of the response process and, optionally, manage key security controls. By thinking like an adversary and defending like a guardian, we help our customers stay a step ahead of threat actors. At CyberMaxx, we value humility, transparency, intellectual curiosity, and a customer first approach. The Atlassian Systems Administrator is responsible for the administration, optimization, and governance of the full Atlassian product suite, including Jira, Confluence, Bitbucket, and Jira Service Management. This role ensures platform reliability, security, scalability, and alignment with organizational workflows while driving user adoption and continuous improvement. What You Will Do: - Administer and maintain Atlassian environments (Cloud or Data Center). - Configure Jira projects, workflows, permissions, and automation. - Manage Confluence spaces, templates, and content governance. - Administer Bitbucket repositories and access controls. - Monitor platform performance and ensure high availability. - Implement integrations with CI/CD, identity providers, and collaboration tools. - Develop automation and APIs to streamline processes. - Ensure platform security, compliance, and audit readiness. - Provide advanced support and training to end users. - Drive continuous improvement and platform standardization. Qualifications - Bachelor’s degree in IT, Computer Science, or equivalent experience. - 3–7+ years administering Atlassian tools. - Strong expertise in Jira and Confluence. - Experience with Atlassian Cloud or Data Center environments. - Familiarity with APIs, scripting, and automation. - Knowledge of Agile or ITIL frameworks. Requirements - Atlassian certifications (ACP series). - Experience with marketplace plugins such as ScriptRunner or Tempo. - Integration experience with enterprise systems. - Understanding of DevOps and CI/CD practices. - Experience with SSO and identity management tools. Benefits - Flexible Paid Time Off - 401k with a company match - Medical, Dental and Vision Coverage - Voluntary Short Term and Long-Term Disability - Employee Assistance Program with Mental Health Supplement - Voluntary Basic, Accidental, and other ancillary life insurance - Health Savings Account Contribution (with selection of a HDHP) - 10 annual, paid holidays

• Support the monthly, quarterly, and year-end close processes to ensure timely and accurate financial reporting • Prepare journal entries, accruals, reclasses, and support month-end accounting activities • Identify opportunities to streamline close activities and reduce the overall time to close • Serve as a key accounting resource in the implementation and optimization of AI-driven accounting processes and Sage Copilot capabilities • Partner with Finance leadership to identify, design, and implement automation opportunities throughout the close process • Leverage AI tools to enhance account analysis, variance investigations, reconciliations, reporting, and workflow efficiency • Develop and maintain standardized processes that reduce manual effort, improve accuracy, and strengthen internal controls • Own and manage balance sheet reconciliations, ensuring completeness, accuracy, and timely resolution of reconciling items • Analyze account activity and investigate significant fluctuations and trends • Prepare monthly bank reconciliations • Support fixed assets, prepaids, accruals, international consolidation, and other general ledger accounting functions • Prepare and record payroll-related journal entries and reconciliations • Support monthly management reporting and financial statement preparation, including preparation of the management reporting package for distribution to leadership • Assist with variance analysis, trend analysis, and ad hoc financial reporting requests • Provide meaningful insights from financial data using both traditional analytical techniques and AI-assisted tools • Provide backup support for accounts payable, purchasing, and bank transaction processing, including wire transfers • Maintain 1099 contractor compliance, including vendor setup and support the annual 1099 audit in the ERP system • Handle day-to-day external audit requests and related follow-up while supporting the Accounting Manager as the overall audit lead • Coordinate audit deliverables, prepare schedules, and manage auditor communications • Ensure audit support documentation is complete, organized, and available on a timely basis • Assist in maintaining compliance with GAAP and internal accounting policies • Partner with FP&A, HR, Operations, and other business stakeholders to support accounting processes and reporting needs • Assist in evaluating and documenting accounting impacts of new business initiatives • Manage the channel partner commissions inbox and support preparation and distribution of channel partner commission statements • Prepare and distribute travel & expense reporting to relevant stakeholders • Maintain confidentiality of sensitive payroll, HR, and financial data consistent with expanded system access and increased responsibility • Mentor and provide guidance to junior accounting team members as applicable.

• Formalize and deliver security product tuning requests to improve detection capabilities and overall efficiency • Develop and maintain incident response use incidents, knowledge base articles, and other relevant documentation • Coordinate basic forensics activities as needed • Conduct after action reviews on high impact and otherwise noteworthy incidents to identify process and human capital improvements • Aid in onboarding and mentoring new team members • Drive and Implement continuous improvement, open communication, and sharing of knowledge • Assist with creation, review, and upkeep of internal documentation • Facilitate reasonable out-of-hours communications such as company email and occasional SOC operations related phone calls to resolve escalated issues • Actively influence team collaboration, cross-training, and documentation • Act as a primary subject matter expert for one or more security products • Act as initial escalation point for complicated or sensitive work • Identify and resolve opportunities to automate repetitive tasks • Proactively propose improvements for how to reduce risk and potential future incidents • Maintain high-level of expertise with products in use and the ability to quickly familiarize with related technologies

Role Description As an Implementation Engineer, you'll be hands-on keyboard deploying the security products that protect our customers from day one. You'll stand up and configure EDR agents, SIEM’s, M365 integrations, deception decoys, and vulnerability scanners, translating each customer's environment into a working, tuned deployment. This is a technical role for someone early in their security engineering career who wants to go deep on tooling while working alongside our SOC, Product and Customer Success teams to bring every onboarding to life. At Cybermaxx, people come first. Whether it's supporting our clients, collaborating with colleagues, or innovating new solutions, we believe in making meaningful connections. If you love solving technical challenges while building trust and relationships—this could be the role for you. - Deploy the stack: - Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting. - Build the pipeline: - Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection. - Integrate M365: - Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring. - Plant the traps: - Deploy deception decoys and honeytokens to expand detection coverage across customer environments. - Scan for risk: - Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately. - Tune and validate: - Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC. - Document the work: - Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable. - Collaborate across teams: - Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments. - Guide the customer: - Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live. - Hand off with care: - Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process. Qualifications - A customer-first mindset with the hands-on technical skills to back it up. - 1–4 years of experience in security engineering, IT/systems administration, technical implementation, or a related hands-on role, cybersecurity or MSSP/SaaS environments a plus. - Working knowledge of Windows and Linux system administration and IP networking, with general comfort navigating cloud environments (Azure/Entra ID or AWS). - Exposure to one or more security tooling categories, XDR, SIEM, vulnerability scanning. We'll help you grow in the rest. - Familiarity with Microsoft 365 / Entra ID administration and security configuration is a strong plus. - Experience with Elastic, Ansible, or scripting (PowerShell, Python, Bash) for automating deployments. - Strong organizational skills, you can manage several customer deployments at once without dropping the ball. - Solid communication skills, verbal and written, you can make the technical feel human. - Curious and proactive, you like troubleshooting, you anticipate problems, and you take ownership of solutions. - Comfort with documentation and ticketing/project tools (Jira, Confluence, ServiceNow). Benefits - Flexible Paid Time Off - 401k with a company match - Medical, Dental and Vision Coverage - Voluntary Short Term and Long Term Disability - Employee Assistance Program with Mental Health Supplement - Voluntary Basic, Accidental, and other ancillary life insurance - Health Savings Account Contribution (with selection of a HDHP) - 10 annual, paid holidays

• Lead and coordinate SOC analysts during assigned shift, ensuring adherence to procedures and performance expectations. • Serve as the first line of escalation for high-priority or complex security incidents. • Oversee real-time monitoring, analysis, and triage of security alerts from various security platforms. • Validate and ensure completeness, accuracy, and consistency of incident documentation and ticketing. • Enforce adherence to playbooks, runbooks, and service level agreements (SLAs). • Provide shift handoff summaries and briefings to incoming teams and SOC leadership. • Mentor and coach team members to drive continuous skill development and career progression. • Assist with onboarding of new analysts and ensure proper access to customer environments. • Participate in operational planning and post-incident reviews to identify improvements. • Collaborate across internal teams to support customer onboarding, tuning, and custom configurations. • Maintain awareness of emerging threats, vulnerabilities, and security technologies.

• Serve as the first point of contact for customer support requests • Assist customers with portal access issues, including password resets and login troubleshooting • Escalate unresolved or complex issues to the appropriate internal team • Document all interactions and resolutions in Jira • Maintain consistent coverage across 24-hour shifts, 7 days a week • Support transition of tenants/users to Microsoft 365 Lighthouse • Perform basic EDR troubleshooting • Process and provision access requests for NextCloud, SentinelOne (S1), and Thinkst Elastic

• Manage and develop a team of SOC analysts and leads. • Provide coaching, performance feedback, and development opportunities to grow talent and maintain strong team morale. • Drive daily execution of SOC services, ensuring all detection, response, and escalation activities align with SLAs and client expectations. • Monitor KPIs and service metrics to assess effectiveness, identify areas for improvement, and support data-driven decisions. • Contribute to staffing strategies, platform enhancements, and process optimization to support scalability and innovation. • Act as an escalation point and trusted advisor for client inquiries and incidents. • Participate in onboarding and ongoing service reviews. • Partner with Engineering and Sales teams to define service enhancements and support pre-sales engagements. • Lead the development and enforcement of SOC standards, playbooks, and documentation to ensure consistent, high-quality service delivery. • Assist in forecasting and managing operating budgets, staffing needs, and capital expenditures related to SOC operations. • Participate in business continuity, disaster recovery, and incident response planning activities.

• Deploy the stack: Install, configure, and validate EDR agents across Windows, Linux, and macOS endpoints, ensuring healthy coverage and reporting. • Build the pipeline: Stand up SIEM ingestion, deploying sensors, onboarding log sources, configuring parsers and connectors, and confirming data is flowing cleanly into detection. • Integrate M365: Connect Microsoft 365 / Entra ID tenants, configuring audit logging, Defender integrations, and conditional access telemetry for monitoring. • Plant the traps: Deploy deception decoys and honeytokens to expand detection coverage across customer environments. • Scan for risk: Configure and schedule vulnerability scanners, validate authenticated scanning, and confirm results are reporting accurately. • Tune and validate: Test each deployment end to end, troubleshoot agent and connectivity issues, and confirm telemetry is reaching our SOC. • Document the work: Maintain clear configuration records, and onboarding notes so deployments are repeatable and supportable. • Collaborate across teams: Partner with Pre-Sales, Product, SOC, and Customer Success to deliver tailored, high-quality deployments. • Guide the customer: Run kickoff and onboarding sessions, set clear expectations, and serve as a technical point of contact through go-live. • Hand off with care: Support a smooth transition to SOC monitoring, post-deployment support, and feed lessons learned back into our process

• Lead efforts in Mountain West region driving new business acquisition • Work collaboratively with support and leadership teams maximizing revenue in the Mountain West and Southwest regions • Identify, recruit, and onboard new partners to expand our channel network • Develop and execute a partner recruitment plan within your specific region • Support existing partner activities region • Leverage Partner Development resources to align comprehensive training and enablement programs to equip partners with the knowledge and skills to effectively sell and support our solutions • Collaborate with the channel and marketing teams to share partner feedback on collateral, and marketing campaigns to fit their specific ICP • Provide ongoing support and guidance alongside channel team to partners, including supporting deal registration, technical assistance through our sales engineering team, and assistance with lead generation

• Own and deliver on GRR and NRR targets across the business • Drive renewal forecasting accuracy and pipeline visibility across all segments • Establish and manage expansion strategies to grow existing accounts • Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell • Lead, coach, and develop a team of quota-carrying Account Managers • Instill a commercial, revenue-driven mindset across the customer experience organization • Define KPIs, quotas, compensation alignment, and performance management frameworks • Hire, onboard, and scale a high-performing team focused on retention and growth • Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes • Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment) • Oversee customer health scoring models to proactively identify churn risk and expansion opportunities • Ensure Account Managers are positioned as trusted advisors driving strategic conversations • Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services • Partner with Sales, Product, and Marketing to align on account growth strategy and positioning • Create scalable programs for customer advocacy, reference generation, and lifecycle expansion • Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers • Leverage customer data, usage trends, and engagement signals to improve NRR performance • Translate insights into actionable improvements across product, delivery, and go-to-market • Implement tools, processes, and reporting to streamline renewals, expansions, and account planning • Utilize analytics to drive data-informed decision making across retention and growth metrics • Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery