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CyberMaxx logo
CyberMaxx

CyberMaxx prevents, detects, and responds to cyberattacks so organizations can have peace of mind.

Director, Account Management

Location

Maryland

Posted

40 days ago

Salary

0

Seniority

Lead

Bachelor Degree8 yrs expEnglishCyber Security

Job Description

Director, Account Management

CyberMaxx

• Own and deliver on GRR and NRR targets across the business • Drive renewal forecasting accuracy and pipeline visibility across all segments • Establish and manage expansion strategies to grow existing accounts • Implement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsell • Lead, coach, and develop a team of quota-carrying Account Managers • Instill a commercial, revenue-driven mindset across the customer experience organization • Define KPIs, quotas, compensation alignment, and performance management frameworks • Hire, onboard, and scale a high-performing team focused on retention and growth • Partner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomes • Build a structured renewal motion (90/120-day cycles, risk identification, executive alignment) • Oversee customer health scoring models to proactively identify churn risk and expansion opportunities • Ensure Account Managers are positioned as trusted advisors driving strategic conversations • Develop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security services • Partner with Sales, Product, and Marketing to align on account growth strategy and positioning • Create scalable programs for customer advocacy, reference generation, and lifecycle expansion • Champion the voice of the customer while tying feedback directly to revenue outcomes and retention drivers • Leverage customer data, usage trends, and engagement signals to improve NRR performance • Translate insights into actionable improvements across product, delivery, and go-to-market • Implement tools, processes, and reporting to streamline renewals, expansions, and account planning • Utilize analytics to drive data-informed decision making across retention and growth metrics • Partner cross-functionally to ensure alignment across Sales, Marketing, Product, and Delivery

Job Requirements

  • 8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership roles
  • Proven track record leading teams of quota-carrying Account Managers / Renewals AEs
  • Demonstrated ownership of GRR, NRR, renewals, and expansion revenue targets
  • Strong leadership experience scaling high-performing, revenue-focused account management teams
  • Cybersecurity industry experience required; MDR/MSSP experience strongly preferred
  • Deep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businesses
  • Highly analytical with experience leveraging data, forecasting, and pipeline management tools
  • Exceptional communication and executive presence with the ability to engage from end-users to C-level stakeholders
  • Strategic thinker with the ability to build and execute scalable post-sales revenue programs
  • Bachelor’s degree or equivalent experience; MBA or advanced degree preferred
  • Self-starter who thrives in a high-growth, fast-paced environment

Benefits

  • Flexible Paid Time Off
  • 401(k) with company match
  • Medical, Dental, and Vision Coverage
  • Voluntary Short-Term and Long-Term Disability
  • Employee Assistance Program with Mental Health support
  • Life and ancillary insurance options
  • Health Savings Account contributions (with HDHP selection)
  • 10 annual paid holidays

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