CRG Solutions

• Support the administration, execution, and analysis of employee listening initiatives, including engagement surveys, pulse surveys, lifecycle surveys, and ad hoc feedback efforts using platforms such as CultureAmp • Analyze qualitative and quantitative employee feedback data to identify trends, themes, strengths, and opportunity areas across the employee experience • Develop clear, compelling, and visually engaging presentations and reports that communicate findings, insights, and recommendations to stakeholders and senior leadership • Partner with your People Team & Experience teammates and other stakeholders in our Shared Services organization to support the creation, tracking, and follow-through of action plans resulting from employee feedback and survey insights • Maintain strong attention to detail while managing survey timelines, reporting deliverables, data accuracy, and documentation • Support ongoing people strategy initiatives and special projects related to employee engagement, inclusion, culture, and the Employee Value Proposition • Utilize tools such as Excel, PowerPoint, and ChatGPT to streamline workflows, strengthen analyses, improve presentation quality, and enhance team efficiency • Collaborate cross-functionally with internal stakeholders while maintaining confidentiality and professionalism when handling sensitive employee feedback and data • Stay informed on employee experience and Voice of the Employee best practices, bringing new ideas and continuous improvement recommendations to the team

• Support the administration, execution, and analysis of employee listening initiatives, including engagement surveys, pulse surveys, lifecycle surveys, and ad hoc feedback efforts using platforms such as CultureAmp. • Analyze qualitative and quantitative employee feedback data to identify trends, themes, strengths, and opportunity areas across the employee experience. • Develop clear, compelling, and visually engaging presentations and reports that communicate findings, insights, and recommendations to stakeholders and senior leadership. • Partner with your People Team & Experience teammates and other stakeholders in our Shared Services organization to support the creation, tracking, and follow-through of action plans resulting from employee feedback and survey insights. • Maintain strong attention to detail while managing survey timelines, reporting deliverables, data accuracy, and documentation. • Support ongoing people strategy initiatives and special projects related to employee engagement, inclusion, culture, and the Employee Value Proposition. • Utilize tools such as Excel, PowerPoint, and ChatGPT to streamline workflows, strengthen analyses, improve presentation quality, and enhance team efficiency. • Collaborate cross-functionally with internal stakeholders while maintaining confidentiality and professionalism when handling sensitive employee feedback and data. • Stay informed on employee experience and Voice of the Employee best practices, bringing new ideas and continuous improvement recommendations to the team.

• Design, develop, and maintain interactive dashboards and reports using Power BI • Analyze business requirements and translate them into data visualization solutions • Perform data extraction, export, transformation, and migration activities from multiple data sources • Ensure data accuracy, consistency, and integrity across reporting environments • Create and maintain Excel-based reports, templates, and data analysis tools • Collaborate with cross-functional teams to identify reporting needs and process improvements • Present findings, dashboards, and recommendations to clients and senior management • Support decision-making through clear and insightful reporting • Troubleshoot reporting and data-related issues in a timely manner • Document processes, workflows, and technical specifications

• Migration and Modernization: Contribute to the migration of existing Django applications • Port Jupyter notebook-based ETLs, reports, and data processing workflows into production-grade Python services • Feature Implementation: Develop and refine new features using FastAPI for RESTful APIs and Vue.js • Collaborate with the team to refactor and optimize legacy code for maintainability • Engineering Best Practices: Implement and contribute to standards such as SOLID principles, automated testing, CI/CD pipelines, containerization, and code reviews • AI/Agentic Coding Adoption: Actively utilize and advocate for Agentic AI tools to enhance productivity • Integration and Collaboration: Work closely with a small full-stack team to integrate with existing tools

En CRG Bogotá estamos buscando un Operador FrontLine responsable de atender solicitudes de problemas, quejas y consultas de clientes, así como mantener la satisfacción de los clientes en el centro de cualquier decisión y comportamiento. Requisitos: - 1+ años de experiencia en servicio al cliente. Deseable en soporte técnico. - Conocimientos básicos en tecnologías de la información. - Grandes capacidades comunicativas orales y telefónicas, así como de escucha activa. - Enfoque al cliente y habilidad para adaptarse a diferentes tipos de personalidad. - Habilidad para realizar múltiples tareas a la vez, priorizar y gestionar el tiempo de forma eficaz. - Título de tecnólogo afines en telecomunicaciones, sistemas o electrónico, o Estudiante de Ingenierías. - Trabajo bajo presión. - Disponibilidad de horarios para turnos rotativos. Responsabilidad: - Gestionar un gran número de llamadas entrantes y salientes de forma oportuna. - Seguir guiones de centro de atención telefónica en el área de telecomunicaciones. - Realizar trazabilidad de los casos por correo o eventos proactivos de entrada. - Identificar las necesidades de los clientes, aclarar información, investigar cada problema y ofrecer soluciones o alternativas. - Cumplir los objetivos cualitativos y cuantitativos personales y del equipo.

• Architect and evolve our multi-cloud strategy and reference architectures across AWS, Azure, and GCP—prioritizing AWS/Azure depth while ensuring GCP solutions are viable and well-governed. • Design and implement cloud foundations / landing zones (accounts/subscriptions/projects, network topology, identity integration, logging, policy guardrails, and shared services). • Establish cloud architecture standards that enable speed and consistency (security baselines, network patterns, naming/tagging, environment strategies, reusable modules/templates). • Drive infrastructure automation using Infrastructure as Code (IaC) and CI/CD practices: Build and maintain reusable Terraform modules (or equivalent) Enable repeatable deployments for core cloud services and application teams. • Partner with Security to embed controls by design , including IAM strategy, key management, secrets management, encryption, vulnerability management, and cloud security posture practices. • Design enterprise-grade cloud networking , including connectivity, segmentation, routing, DNS, load balancing, and hybrid connectivity (e.g., VPN/Direct Connect/ExpressRoute equivalents). • Enable reliability and operational excellence by defining monitoring/alerting patterns, SLOs/SLIs, incident response integration, backup/DR strategies, and operational runbooks. • Lead cost-aware architecture and FinOps practices , including tagging standards, cost allocation, budget/forecasting inputs, and optimization recommendations (e.g., commitments/reservations, right-sizing, lifecycle policies). • Support and advise internal engineering teams on solution designs (containers/Kubernetes, serverless, data services, integration patterns), helping teams adopt cloud-native practices responsibly. • Build AI readiness into our cloud platforms : Help define guardrails for AI/ML services usage (data classification, access controls, audit, retention) Partner with teams exploring GenAI/ML to ensure solutions are secure, scalable, and compliant. • Stay current on cloud AI trends and translate them into pragmatic platform recommendations. • Mentor and elevate the team through technical leadership, design reviews, documentation, and knowledge sharing.

Asistente de Aplicación de Pagos En CRG Colombia estamos buscando una persona organizada, analítica y con alta atención al detalle, responsable de asegurar que los ingresos de dinero a las cuentas bancarias de la compañía se identifiquen y legalicen correctamente en el sistema. Funciones Identificación de depósitos: Conciliar diariamente los extractos bancarios contra los avisos de pago de los clientes. Registrar en el ERP los pagos, afectando correctamente las facturas correspondientes. Realizar ajustes y contactar a los clientes cuando se reciban pagos de más, pagos cortos o no se tengan los sopores del cliente para hacer la correcta aplicación de los pagos. Mantener el soporte documental de los ingresos para auditorías y cierres mensuales. Requisitos Técnico, Tecnólogo o estudiante de primeros semestres (2do a 5to) de Contaduría Pública, Finanzas o Administración de Empresas o carreras afines. De 6 meses a 1 año de experiencia en áreas de Tesorería, Cartera o Contabilidad. Experiencia básica en como SAP (módulo FI), Oracle, Microsoft (Deseable). Nivel Intermedio de Excel Competencias Requeridas: Atención al Detalle: Evita errores de aplicación que generen cobros injustificados a clientes y molestias comerciales. Orientación al Servicio: El auxiliar suele interactuar con vendedores o clientes para aclarar pagos. Honestidad y Ética: Maneja información sensible de ingresos y movimientos bancarios. Gestión del Tiempo: Los cierres de mes suelen ser intensos y requieren cumplimiento de metas de aplicación.

• Design, build, test, and deploy complex Smartsheet solutions using Control Center (single & multi-tier), Dynamic View, Data Mesh, Data Shuttle, Calendar App, WorkApps, and other premium capabilities. • Facilitate discovery, requirements gathering, status meetings, and deployment plans. • Provide coaching to end-users and super users; promote best practices. • Support the formation and operations of a Smartsheet Center of Excellence (CoE) • Develop training programs, lead workshops for internal teams

• Configure and support SAP FI/CO modules including General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), Asset Accounting (AA), Cost Center Accounting, and Profitability Analysis (CO-PA) • Gather and analyze business requirements from Finance stakeholders and translate them into SAP solutions • Lead analysis, research, design and development of new functionalities and integration with key applications and services under SAP ecosystems • Experienced across all phases of a project including fit/gap analysis, design, build, testing, training, cutover and post go live support • Lead or support SAP implementations, rollouts, and enhancements • Perform system testing, integration testing, and support UAT activities • Troubleshoot and resolve production issues related to SAP FICO • Ensure compliance with financial regulations and internal controls • Collaborate with cross-functional teams (MM, SD, BW, etc.) for end-to-end process integration • Support month-end and year-end closing processes • Maintain system documentation, configurations, and process flows • Drive continuous improvement and optimization of financial processes

• Design and maintain Infrastructure as Code using Terraform for multi-environment deployments • Manage and expand ECS clusters and services, implementing container orchestration best practices • Optimize CI/CD pipelines with automated testing, image scanning, and deployment capabilities • Migrate containerized applications to ECS deployments using Docker • Implement monitoring, alerting, and maintain platform reliability • Create operational documentation and runbooks