CRG Solutions

• Scheduling virtual interviews, including communication with candidates, internal employees, and leaders • Drafting and sending correspondences with candidates to ensure a seamless interview process • Provide administrative support to members of the Talent Acquisition team as needed • Help ensure data integrity in recruiting systems, as needed • Assist in recruiting projects to support the overall team’s functions • Other duties and projects as assigned

• Manages large-scale programs from planning to completion by facilitating meetings with project stakeholders. • Develops, analyzes, and manages project plans, schedules, and resource forecasts. • Manages project financials and provides input and justification for costs and budget impact. • Monitors overall project performance against plan and makes adjustments as needed. • Identifies and resolves issues. • Assists in the request for information and vendor request for proposal processes as directed. • Manages the work of program teams by assembling team resources to ensure the alignment of team member skills and strengths with project demands. • Communicates a clear vision of project goals and objectives to the team. • Coordinates team activities to ensure project milestones are achieved. Provides performance feedback to team members as needed. • Manages, controls, and mitigates risks across interdependent projects by analyzing and identifying trigger events. • Establishes contingency plans, anticipates and manages dependencies affected by ongoing changes across projects, and recommends ways to mitigate future risks. • Influences leadership to take action on these recommendations. • Ensures the alignment, buy-in, and support of diverse project stakeholders by building and maintaining relationships with internal customers, third party vendors, and business leadership. • Works closely with program sponsors and/or reviews boards to help determine program goals. • Influences the prioritization of deliverables and facilitates discussions necessary for program delivery. • Coordinates and monitors the scheduling, pricing, and technical performance of company programs. • Negotiates and prepares contracts by considering financial conditions, resources, and contractual requirements. • Ensures adherence to master plans and schedules, develops solutions to program problems, and directs work of incumbents assigned to programs from various departments. • Ensures projects are completed on time and within budget. • Adheres to enterprise program management practices by participating in formal and informal training sessions. • Tracks and reports key metrics as appropriate. • Gathers, maintains, and communicates lessons learned and feedback to project teams, leadership, and the larger project management community. • Identify program risk, develop a risk management plan and actively manage risk throughout the program lifecycle. • Identify and communicate the collective resource requirements of the program and work with responsible managers on the development and maintenance of a resource plan. • Manage interaction between the customer, vendors, and the internal project team members to ensure that appropriate relationships exist to produce positive program and project outcomes. • Develop and manage the governance structure and change control process for the program. • Responsible for the status reporting, program estimating, monthly cost accounting and vendor invoice processing. Develops and/or monitors vendor deliverables in compliance with binding statements of work.

• Architect, build, and optimize distributed data pipelines using Apache Spark in a high‑volume, mission‑critical environment. • Design and maintain enterprise Lakehouse architecture with Delta Lake, ensuring ACID compliance, lineage, auditability, and data governance. • Develop automated ingestion frameworks (batch, streaming, and event‑driven) across multiple cloud services and integration points. • Enable machine‑learning workflows by preparing feature‑ready datasets and establishing reproducible ML deployment patterns. • Lead platform‑wide data quality, access control, and cataloging frameworks. • Implement advanced cost‑optimization, cluster tuning, and performance engineering strategies. • Collaborate with Finance, BI, Operations, and ML teams to translate complex business needs into scalable data solutions. • Own production reliability, troubleshooting, and root‑cause analysis for data and ML pipelines.

• Design, develop, and maintain interactive dashboards and reports using Power BI • Analyze business requirements and translate them into data visualization solutions • Perform data extraction, export, transformation, and migration activities from multiple data sources • Ensure data accuracy, consistency, and integrity across reporting environments • Create and maintain Excel-based reports, templates, and data analysis tools • Collaborate with cross-functional teams to identify reporting needs and process improvements • Present findings, dashboards, and recommendations to clients and senior management • Support decision-making through clear and insightful reporting • Troubleshoot reporting and data-related issues in a timely manner • Document processes, workflows, and technical specifications

• Working with business partners to troubleshoot and refine data extracts to prepare them for loads. • Work with business partners and IT to plan and execute mock data loads into test environment. • Work with business partners and IT to plan and execute data loads into production environment. • Responsible for oversight/management of integration of ERP systems. • Tracking, analyzing, helping to resolve issues. • Communicating with management on any issues/delays that may impact go live. • Strong project management experience who is a quick learner and ability to execute and deliver. • Very proactive in knowing upcoming tasks and able to guide and manage functional teams to complete tasks on time. • Responsible for managing 2-3 ERP's simultaneously.

• Serve as the first point of contact for employee HR inquiries related to benefits, payroll, employment verification, policies, and HR procedures. • Manage and route HR cases through ServiceNow. • Identify opportunities to improve HR processes and employee experience. • Coordinate end-to-end onboarding for new hires, including local and international employees. • Support new hire orientation sessions and benefits presentations. • Maintain employee records and HR documentation. • Process employment documentation, background checks, and compliance requirements (I-9, E-Verify, Right to Work, etc.). • Administer employee benefits enrollment, changes, and terminations. • Process life events, open enrollment, and dependent verification. • Manage benefits billing and reconciliation with vendors and payroll. • Resolve employee benefits inquiries and collaborate with internal stakeholders. • Provide HR operational support for Costa Rica and UK employees. • Support Global Mobility initiatives. • Partner with local leadership to provide day-to-day HR support. • Generate Workday reports. • Support HR system testing and implementations. • Participate in HR projects, process improvements, acquisitions, and other operational initiatives.

• Design, develop, and maintain scalable, secure, and reliable data pipelines using Databricks, Spark, and cloud-native technologies. • Build and optimize metadata-driven ETL/ELT pipelines. • Integrate data from multiple internal and external systems into analytics-ready datasets. • Support AI/ML and advanced analytics initiatives through high-quality data assets. • Implement data quality controls, monitoring, and validation frameworks. • Troubleshoot data pipeline failures and resolve production issues. • Optimize data processing performance and ensure operational reliability. • Collaborate with Data Science, Analytics, Product, and Engineering teams. • Develop curated datasets for reporting and visualization platforms such as Tableau and Power BI. • Provide technical mentorship and contribute to engineering best practices.

• Design, develop, and maintain automation solutions leveraging AI, AI Agents, and Infrastructure as Code (IaC). • Automate infrastructure provisioning, configuration management, deployments, monitoring, and operational processes. • Develop scripts and applications using technologies such as Python, PowerShell, JavaScript, Golang, Bash, YAML, and JSON. • Build and manage automation solutions using Terraform, Ansible, Azure DevOps, OpenShift, and related platforms. • Design and implement AI-powered solutions using Microsoft Copilot Studio, AI Agent Builder, and Azure AI Foundry. • Collaborate with Infrastructure, Security, Networking, and Application teams to identify and implement automation opportunities. • Ensure compliance with security, governance, and operational best practices. • Provide technical leadership, mentorship, and guidance on automation and DevOps initiatives.

• Atender requerimientos de clientes B2B a nivel regional. • Gestionar procesos conciliatorios ante discrepancias de facturación, generando notas crédito y débito cuando corresponda. • Elaborar, preparar y enviar facturas para clientes especiales B2B. • Garantizar la amortización y conciliación de ingresos diferidos. • Apoyar auditorías financieras internas y controles SOX. • Participar en los procesos de cierre mensual, asegurando el registro oportuno de ingresos. • Preparar conciliaciones mensuales de cuentas de ingresos. • Apoyar la documentación y monitoreo de controles internos. • Analizar mensualmente los ingresos regionales por cliente e identificar variaciones. • Realizar conciliaciones trimestrales entre las áreas Comercial y Finanzas utilizando herramientas como Salesforce, Great Plains y Cerillion.

• Responsible for simultaneously directing the efforts of multiple cross-functional project teams to achieve clearly defined results within the triple constraints of time, budget and specifications for medium and high-complexity projects • Responsible for an average of 3-6 projects as well as low-complexity programs specifically in the IT Supply Chain and Operations area • Responsible for assembling the project team, developing the project work plan, and managing the expectations, deliverables and results of all internal and external project resources • Includes managing outside vendors to ensure they meet contractual deliverables • Responsible for tracking project milestones and making necessary adjustments to the project plan or resources to maintain customer commitments • Communicates project status and risks to all project stakeholders via standardized project status reports and manages the change process for each assigned project.