• Manage the lifecycle of a Fine Tune client, to include ongoing auditing & recovery duties and associated client interaction. • Ensure stated savings projections are met and identify the cause of any discrepancies. • Identify new optimization opportunities to drive savings for our clients which increase revenue to Fine Tune. • Track credits, tasks, and other relevant data points in our CRM and other online platforms. • Respond to client service issues and address questions. • Perform supplier renewals, client renewals and client expansions into other service offerings. • Report overcharges/non-compliance to suppliers on behalf of our clients and follows up until such corrections occur. • Perform other job-related duties as assigned.

Title: Program Specialist Location: Cary, North Carolina, United States Department: Instructional & Program Support (Central Office) Job Description: Overview POSITION TITLE (Oracle title) PROGRAM SPECIALIST WORKING TITLE Program Specialist SCHOOL/DEPARTMENT Title I LOCATION Crossroads I, Cary, NC PAY GRADE Noncertified Grade 24 FLSA STATUS Nonexempt ELIGIBILITY FOR EMPLOYMENT CONTRACT No WORK WEEK SCHEDULE Monday-Friday (occasional evenings and weekends) Position is eligible for hybrid telework workweek POSITION PURPOSE: Provides support and assistance that will facilitate the effective management and operation of the responsibilities of the Title I office. MINIMUM QUALIFICATIONS: KNOWLEDGE, SKILLS, AND ABILITIES (KSAs) - Considerable knowledge of Microsoft Office, specifically Word, Excel, and Power Point; Google Apps; - Effective time management skills; - Excellent customer service skills; - Excellent proofreading skills; - Critical thinking and problem solving skills; - Ability to work proactively and recommend more efficient methods of productivity within the office; - Ability to work independently without close supervision; - Ability to analyze and disaggregate date; - Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback; - Ability to establish and maintain effective working relationships with office staff, external agencies, parents, and the community. EDUCATION, TRAINING, AND EXPERIENCE - One year of post-high school education; - Three years of successful work experience in data management; - Experience in project and data management; - Such other qualifications as the Board may establish. CERTIFICATION AND LICENSE REQUIREMENTS None PREFERRED QUALIFICATIONS: - Data Analyst experience; - Google Workspace Certification and Microsoft Office certifications. ESSENTIAL DUTIES AND RESPONSIBILITIES: - Manages and monitors Title I Student Achievement Data (review and retrieve student data EOG, EOC, Amplify data, Oasis, etc.) - Performs central office operations of the program. - Creates reports for administrators and staff using student data. - Uses graphs and other visuals to show student growth over time. - Reviews enrollment verification of non-public school students. - Assists with program compliance. - Tracks Direct Certification data from CNS monthly and over time. - Enters student demographics to populate CCIP. - Produces contracts with providers with all the mandated documentation. - Initiates and organizes required data for Comparability Report. - Initiates and organizes necessary data for Equity Report. - Uses acquired data to draw conclusions and connections. - Follows-up with N & D report due dates. - Maintains Title I site and update as often as necessary and/or requested. - Assists with the implementation of professional development and meetings. - Communicates with potential presenters and arrange contracts and logistics. - Locates and secures appropriate meeting space. - Ensures meeting materials are prepared. - Assists with registration. - Follows up with presenter regarding requirements. - Assists Fiscal Senior Administrator to make conference reservations, including travel and registrations. - Assists with Office Operations. - Manages and coordinate office supplies. - Oversees poster maker and laminator use including timely order of supplies. - Works with Title I Director and Senior Administrators on projects. - Exhibits initiative in working with secretary to maintain mail room schedule. - Performs other related duties, as assigned. WORK ENVIRONMENT/PHYSICAL REQUIREMENTS This job operates in a professional office and school environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, requires the ability to lift, carry, push, pull, or exert up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Physical requirements are consistent with those for medium work. Schools can contact the school’s Physical Therapist for assistance, if needed, for proper lifting techniques. DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

• Lead complex programs across upstream, midstream, and downstream assets • Focus on regulatory compliance and stakeholder engagement • Manage a team of remediation professionals • Drive program performance to meet and/or exceed client satisfaction and KPIs • Develop and formulate solutions to client problems/issues • Participate in project reviews of major program/project dashboards/deep dives • Actively integrate global resources into local delivery • Directly manage projects • Act as direct supervisor for a team of remediation professionals • Participate in feedback for Project Managers to assure client satisfaction and long-term growth • Assures that project delivery employees are trained and mentored for long-term goals

• Lead complex programs across upstream, midstream, and downstream assets • Focus on regulatory compliance and stakeholder engagement • Drive program performance to meet and/or exceed client satisfaction and KPIs • Interact with Governance & Risk Leader to ensure service issues are identified and addressed • Develop solutions to client problems/issues • Participate in project reviews to identify issues and improve performance • Actively integrate global resources into local delivery