Consensus Cloud Solutions

Role Description We are looking for someone who will provide an excellent customer experience to all of our customers. Enthusiasm, passion, and energy are critical attributes for the position. Prior experience in a call center environment is not required, but customer service background and experience is essential. - The successful candidate will be responsible for dealing with existing and future eFax customers. - Answer inquiries by phone and e-mail on topics such as: - Login issues - Account changes or set-up - Technical and troubleshooting issues - Cancellation requests - Product plans - Billing inquiries - General customer support The value you will deliver includes: - Verify newly signed up accounts to activate based on compliance with geo-compliance regulations. - Ensure that amazing customer service is provided and escalate any issues or complaints. - Responsible for retaining existing customers that are calling/emailing to cancel their service. - Communicate and follow up with customers regarding their account inquiries raised. - Develop & maintain knowledge of the company’s products, services, policies, and procedures. - Contact customers from time to time to collect payment or update their payment methods. - Report accurately on calls inbound & outbound, log and track details on company systems. - Ability to learn and utilize information to assist and help you solve customer problems. - Provide regular feedback (suggestions and improvements) to the team supervisor. - The candidate must be fluent (verbal and written) in English + another EU language. - Perform other duties and responsibilities as required, assigned, or requested. Qualifications - 1+ year minimum of customer service experience. - Excellent communication skills (oral and written) in both English (Fluent) + another EU language. - Must be enthusiastic, friendly, professional, polite, and have a great attitude. - Strong attention to detail, follow-up skills, and ability to multi-task. - PC proficiency; Knowledge of MS Word, Excel, and Outlook. - Ability to work both independently and as part of a team. Requirements - Call Center Experience (preferred). - Great soft skills – empathy, patience, being calm, positive, active listener, etc. Additional Details - Location requirements: Fully remote within Ireland. - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time. - Technology Requirements: Must have reliable internet (partial reimbursement is available). - Eligible for sponsorship: No. - Ability to work the required shift 12:00pm - 9:00pm GMT Monday thru Friday. - We are not accepting agency submissions for this role.

Role Description The organization is seeking a pragmatic developer who understands that the landscape of software engineering is shifting. The purpose of this role is to balance leveraging AI for rapid, intuitive "Vibe Coding" with the technical discipline of "Spec-Driven Development" to build superior products. This individual must know how to utilize LLMs for creative exploration while pinning down maintainability through strict technical specifications. - Hybrid Development: Transition effectively between rapid AI-assisted iteration and disciplined, manual engineering throughout the feature lifecycle. - Tooling Integration: Utilize Amazon Kiro as a primary driver within the AWS environment while remaining proficient in the broader ecosystem, including Cursor and GitHub Copilot. - System Architecture: Design and maintain modular, readable structures that AI agents work within to ensure clarity for human colleagues. - Prompt & Spec Engineering: Author high-quality technical prompts and formal specifications to minimize hallucination and maximize logic accuracy. - Code Quality Control: Act as the final auditor for all AI-assisted contributions to ensure they meet internal standards and security protocols. - Testing & Documentation: Employ Test-Driven Development (TDD) and write clear technical documentation to serve as the source of truth for AI tools. - Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. Qualifications - 7+ years of professional full-stack development experience. - Experience with Java, Python, Node.JS, and JavaScript. - Experience building and shipping products using AI-assisted engineering disciplines or "vibe-to-spec" workflows. - Pragmatic Engineering: The ability to prioritize stability and performance over speed, while still utilizing AI to accelerate the development lifecycle. - AI-Native Tooling Mastery: Advanced proficiency with Amazon Kiro, Cursor, and GitHub Copilot, coupled with an understanding of the broader AI-agent ecosystem. - Full-Stack Architecture: Strong grasp of CS fundamentals, including system design, API architecture, and database management (SQL/NoSQL). - Analytical Thinking: A deep-seated need to understand the "why" behind generated code; ability to debug and optimize complex logic manually. - Testing & Documentation: Mastery of Test-Driven Development (TDD) and the ability to write precise technical documentation that guides AI tools. - AWS Proficiency: General comfort navigating AWS services and managing cloud deployment pipelines. Requirements - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.) - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time. - Technology requirements: Reliable, high speed internet. - Eligible for sponsorship: No Benefits - The salary range for this role is $140,000 - $197,500 USD annually. - The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. - This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

Role Description We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important. - Monitoring customer account details for nonpayment, delayed payments, and other irregularities - Researching and resolving payment discrepancies - Following up on past due accounts and collecting payments, both via email and phone contacts - Developing and maintaining relationships with customers to expedite collections - Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs - Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team - Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects - Answering phone calls and helping customers - Assisting with project work as necessary - Performing other duties and responsibilities as required, assigned, or requested Qualifications - 3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts - 1+ years of experience with Oracle Financials software - Intermediate Excel skills, including Lookups and Pivot Tables - Strong knowledge of billing procedures and collection techniques - Excellent customer service and problem-solving skills - Strong analytical and detail-oriented mentality - Ability to multitask in a fast-paced environment - Exceptional organizational skills with the ability to multitask and correctly prioritize - Strong verbal and written communication skills - High attention to detail Requirements - You will stand out if you also have 1+ years of experience in Salesforce Benefits - Fully remote within Ireland - No travel required - Must be able to sit for long periods, as well as handle long periods of screen time - Reliable, high speed internet required - Not eligible for sponsorship

Role Description The Business Analyst serves as a dual-impact leader responsible for both the technical administration of the company’s Content (CMS) and Learning Management Systems (LMS) and the delivery of high-level market intelligence. This role acts as a "Standard Setter" for internal enablement, optimizing cross-functional workflows between Product Marketing, Marketing, Sales, and Product Management. By managing the end-to-end platform experience and conducting deep-dive market research, the Business Analyst ensures that the organization’s go-to-market (GTM) strategy is supported by high-quality data, streamlined processes, and a highly trained workforce. Responsibilities - System Administration & Governance: Serve as the primary point of contact and administrator for the CMS and LMS (Highspot). Manage user lifecycles (licenses, groups, and permissions), monitor system usage, and establish company-wide best practices for platform efficiency and corporate governance. - Content & Learning Management: Partner with Product Marketing, Marketing and Sales to optimize site structure, page layouts, and design consistency. Build and maintain product pages and a "Sales Repository" to ensure collateral is easily accessible, branded correctly, and regularly refreshed or archived. - Enablement & Training: Create and deliver ongoing platform training sessions for all internal users. Build learning courses and modules that meet specific objectives, ensuring a robust certification and completion process is in place to support departmental growth. - Business Analytics & Performance Reporting: Benchmark and report on key data points regarding system usage, content governance, and process improvement. Identify where attention is needed—such as outdated collateral or low usage areas—to optimize the internal tech stack. - Market Research & Competitive Intelligence: Conduct detailed market research to inform corporate strategy. This includes performing competitive intelligence, gathering "Voice of the Customer" insights, and analyzing industry trends and regulatory requirements to advise executive leadership. - Product Usage Tracking: Collaborate with Product Management, Marketing and Product Marketing to identify and track key product usage statistics, providing data-driven insights to help shape the long-term product vision. - Operational Excellence: Manage project tracking via Jira and maintain active communication channels (Slack) to ensure cross-functional collaboration is occurring seamlessly across all departments. - Departmental Support: Perform additional tasks and lead special projects as aligned with the evolving needs and strategic objectives of the Product Marketing (PMM) department. - Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. Qualifications - 3+ years of experience with business analysis. - 3+ years of experience with Highspot or Market Research Methodologies. - System Administration Mastery: Expert knowledge of CMS/LMS platforms (Highspot preferred) and the ability to manage complex user hierarchies and permission sets. - Market Intelligence Expert: A leading authority on the company's market space with the ability to translate research into strategic counsel for executive leadership. - Data Integrity & Analytics: Proficiency in monitoring system data and product usage stats to benchmark performance and drive organizational change. - Tool Proficiency: Expert use of Highspot, Jira for project and time tracking, and Slack for real-time team coordination and community management. - Process Optimization: Ability to identify and implement workflow improvements that align with corporate governance and increase GTM execution quality. Requirements - Bachelors Degree required. Benefits - The salary range for this role is $125,000 - $130,000 USD annually. - The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. - This job doesn't have an expiration date and will remain open until a qualified candidate is hired. Additional Details - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred). - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time. - Technology requirements: Reliable, high-speed internet. - Eligible for sponsorship: No. - We are not accepting agency submissions for this role.

Role Description We are looking for a creative and curious UI/UX Design Intern to join our team for an 8–12 week summer program. This is a hands-on role where you won’t just be watching from the sidelines...you’ll be helping us shape a new application from the ground up. - 30% Product Analytics: Master Mixpanel to track user behavior, create usage funnels, and generate data-driven insights for our new app. - 30% Design Execution: Building interactive prototypes in Figma, refining wireframes, and helping establish our core UI component library. - 20% User Research: Conducting competitive audits, synthesizing user feedback, and performing usability testing on new features. - 20% Learning & Growth: Dedicated time for 1:1 mentorship, attending design reviews, and sharpening your technical toolkit. Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. Qualifications - Current enrollment in an accredited college or university is required. - Prefer students pursuing a degree in User Experience Design, Human Computer Interaction, Graphic Design, or a related field like Computer Science or Psychology. - Current college or university student (typically a Junior or Senior) or a very recent graduate. - Degree path should be in a UX-related program. - Portfolio of academic projects that shows ability to think through a desktop interface. - Comfortable in Figma to build out ideas. - Genuine curiosity about how analytics (like Mixpanel) can prove whether a design actually works. - Must be a US Citizen and able to work within CST or EST timezones. Requirements - Design Fundamentals (Academic): A solid understanding of how to design for web browsers and large screens. - Figma Basics: Proficiency in the core Figma toolkit. - Prototyping: Ability to connect screens in Figma to create a clickable flow. - Analytical Potential - The "Why" Factor: A natural curiosity for User Behavior. - Data Readiness: A strong desire to learn Mixpanel and product analytics. - Critical Thinking: Ability to look at a complex problem and help brainstorm a simple solution. - Collaborative Aptitude - Active Listening: Ability to take direct feedback and apply changes accurately. - Agile Pace: Comfortable working in a fast-moving environment. - Communication: Ability to clearly explain design choices and ask the right questions. Benefits - Location requirements: Fully remote within the U.S. - Travel requirements: No travel required. - Physical requirements: Must be able to sit for long periods and handle long periods of screen time. - Technology requirements: Reliable, high speed internet. - Salary range: $19.50 - $26.00 USD hourly. - Total compensation package is negotiable and may include annual performance bonus, ESPP, enhanced time off packages and benefits.

Role Description Are you ready to be a growth architect and a healthcare innovator? We are seeking a relentless Sales Development Representative to join our expanding Team. This isn’t just about making calls - it’s about pioneering a new way for healthcare organizations to operate. You will be at the forefront of introducing our AI solutions to a market that currently relies on manual processes for patient data - a system that leads to errors, lost revenue, staff burnout, and worse patient outcomes. We’re looking for a true hunter - someone who thrives on challenges and sees every cold call as an opportunity to build a new relationship. You'll be the crucial first point of contact, the engine of our growth that turns leads into loyal partners. If you are passionate about building connections and want a role where your hard work directly drives our success and your own career progression, we want to hear from you. Qualifications - 1+ years of experience in a B2B SaaS sales development, lead generation, or similar outbound prospecting role. (Experience in Healthcare is a plus). - 1+ years of experience with sales enablement tools such as CRM (Salesforce preferred), LinkedIn, ZoomInfo, Gong, etc. - Proven track record of consistently exceeding targets for qualified meetings, opportunities generated, or similar sales development KPIs. - Exceptional written and verbal communication skills. You can articulate complex ideas clearly and concisely, and your emails are compelling. - Highly resourceful and tenacious. You don't give up easily and are skilled at finding creative ways to connect with hard-to-reach prospects. - Self-motivated, goal-oriented, and highly organized with a strong work ethic. - Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities. - A positive attitude, resilient mindset, and a strong desire to learn and grow. Requirements - Driven and self-motivated to exceed quotas. - Strong sense of urgency to build a healthy sales pipeline. - Tenacious and relentless with prospecting efforts. - Strong prospecting skills with a hunter mentality. - You are not scared to pick up the phone. - Persistence in overcoming objections. - Coachable, driven to expand knowledge. - Agile and adaptable to evolving business needs. - Advanced communication skills, both verbal and written. - Ability to explain complex, technical concepts to a wide variety of audiences. - Highly collaborative mentality. - Strong critical thinking. - Creative problem solving. - Expertise in CRM (Salesforce), sales engagement platforms (Gong, LinkedIn, ZoomInfo, etc). - Experience working in SaaS, technology, or B2B industries is preferred. Benefits - Compensation for this role is up to $23.00-$24.50 an hour USD plus earned commissions. - This position may be eligible for pre-approved overtime. - Included in this package for this position for compensation considerations may also include ESPP, accrued vacation, sick time, holidays, and benefits. - This job doesn't have an expiration date and will remain open until a qualified candidate is hired. Additional Details - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred). - Travel requirements: 10% - no real travel required at this time, however in the future there could be an opportunity to. - Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time. - Technology requirements: Reliable, high-speed internet. - Eligible for sponsorship: No.

Role Description We are looking for a Senior Engineer- FedRamp AWS Java Development to join our team. This position will work on highly regulated systems on our FedRamp High platform. We are looking for an independent thinker that produces production ready code quickly while maintaining high standards. - Influence the coding practices of the team. - Perform code reviews and mentor team members. - Coordinate with Quality Assurance, Technical Project Management (TPM), and Product Management (PM) peers. - Deliver high-quality code that solves important business problems in a predictable and repeatable manner. - Contribute to a combination of brand new initiatives and existing technology upgrades and refactorizations. Qualifications - US Citizenship is required to work on production FedRamp systems. - 5+ years of experience in software development, across at least 2 different programming languages. - 3+ years experience Java Spring Boot Rest development. - 1+ years working within Amazon Web Services systems for development and production applications. - Previous experience with highly regulated SaaS platforms. - Interest in accelerating development output using AI tools effectively. - Excellent communication skills. - Organizational skills, including the ability to respond quickly in a fast-paced environment. - Understanding of software development life cycle methodologies. - DB experience in Relational DBs like PostgreSQL and/or Oracle. - Hands-on experience building specs and consuming RESTful APIs. - Experience with large volume web-based applications. - Experience building scalable websites. - Hands-on experience with AWS services and cloud infrastructure. - Familiarity with CI/CD pipelines, version control (Git), and DevOps workflows. Requirements - Produce enterprise level code of high quality and on time. - Proficiently solve ambiguous, open-ended problems. - Make informed, customer-centric technical decisions. - Design significant systems/services and articulate trade-offs. - Refactor existing code to improve efficiency, extensibility, and maintainability. - Take full responsibility for quality of code delivered. - Lead design discussions/reviews and mentor others. - Troubleshoot production issues and provide fixes. - Demonstrate deep expertise in primary language(s) and frameworks. - Proactively address performance and security considerations. - Establish and advocate for coding standards and best practices. - Perform code reviews, ensuring adherence to standards. - Lead by example and influence peers positively. - Perform other duties and responsibilities as required. Benefits - Salary range: $120,000 - $200,000 USD annually. - Total compensation package is negotiable and may include annual performance bonus, ESPP, enhanced time off packages, and benefits. - Fully remote within the U.S. (Los Angeles or Las Vegas preferred). - Up to 10% travel. - Reliable, high-speed internet required. Company Description Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare. Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

Role Description We are seeking highly experienced and strategic Senior Product Manager - Healthcare to define, develop, and execute the roadmap for our next-generation healthcare software products. This role requires an expert understanding of the healthcare technology landscape, regulatory environment, and the application of cutting-edge AI to solve complex patient and provider challenges. You will act as the critical link between clinical needs, technical feasibility, and business value, driving significant innovation and measurable impact across our product portfolio. - Strategic KPI Alignment: Define, track, and manage product KPIs (Key Performance Indicators) and ensure all product priorities, roadmaps, and requirements are directly aligned with measurable business outcomes and performance targets that align with organizational goals. - Product Discovery & Ideation: Initiate and lead rigorous product discovery efforts, including market research, clinical interviews, and data analysis to identify and validate new product ideation and opportunities, especially those leveraging AI/ML solutions. Work with product marketing to validate assumptions. - Design & Workflow Assurance: Work directly with UI/UX Design to assure modern, intuitive, and accessible workflow designs that optimize the clinical user experience and adhere to relevant healthcare standards (e.g., A11y). - Requirements Documentation: Author detailed and comprehensive requirements documents, including epics and high-quality user stories, ensuring they account for complex clinical edge cases, interoperability standards (like FHIR), and regulatory compliance (e.g., HIPAA). - Engineering Scoping & Partnership: Act as the primary interface with Engineering leads to drive technical discovery, clarify system limitations, and define product scope. Work with engineering to scope, prioritize, and reliably t-shirt size features for accurate roadmap planning. - Release Management: Own the end-to-end development lifecycle, managing release calendars, ensuring proper defect prioritization based on clinical risk, and authoring/disseminating clear release notes to all stakeholders. - Sales & Prospect Support: Work with Solution Engineering and Sales to understand, validate, and solve for complex prospect cases and customer needs, ensuring the product can address high-value market scenarios. - Mentorship & Coaching: Actively mentor other product managers on healthcare technology best practices and product strategy. May have a direct reporting relationship with one junior Product Manager. - Cross-Functional Alignment: Drive alignment across multiple clinical, technical, and departmental teams to ensure product success and resolve strategic conflicts or competing priorities. - Time Management: Accurately track time weekly for project accounting and resource planning purposes, reporting on capacity and consumption across initiatives. - Advocacy & Thought Leadership: Represent the company as a product expert in sales demos, industry trade shows, and customer meetings, evangelizing the product's value proposition to internal and external executive audiences. - Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. Qualifications - 7+ years of product manager experience in healthcare software development. - 2+ years as a senior or lead product manager. - High School Diploma required. - Proficiency with key workflow and communication platforms essential for agile delivery, such as Jira for backlog management, Slack for real-time team coordination, and tools like Miro or Figma for collaborative solution design. - Gemini or ChatGPT, effective prompt creation. - Deep Domain Expert: Is the acknowledged subject matter expert in clinical or healthcare domains, translating complex regulatory and workflow requirements into product features. - Exceptional Communication: Possesses exceptional written and verbal communication skills. Maintains a transparent communication style and promotes trust and empowerment through open access of information. - Ownership and Initiative: Demonstrates strong initiative and sense of ownership over assigned responsibilities. - Strategic Planning: Proactively identifies and champions new strategic initiatives. Defines and tracks KPIs for a product line, shaping the strategy and creating a compelling product future. - Evidence-Based Approach: Maintains an evidence-based mentality, prioritizing data and science over seniority or dogma in decision-making. - Tool Proficiency: Knowledge and experience using project management and design collaboration tools, including JIRA, SLACK, FIGMA, and other relevant AI/ML or documentation platforms. - Prioritization & Time Management: Possesses strong time management skills and the ability to prioritize positive impact items over busy work. - Ambiguity & Conflict Resolution: Thrives in ambiguous situations, brings clarity to complex, multi-stakeholder problems, and defines a clear path forward. Manages competing priorities to keep the product on track. - Strategic Delivery: Manages the development lifecycle for multiple products. Proactively resolves cross-functional blockers. Champions a "no scope creep" culture and manages dependencies impacting delivery timelines. - Strong time management skills. - Good communication skills along with the ability to effectively collaborate with cross functional teams. Requirements - Bachelor's Degree in Health Sciences, Computer Science, or a related technical field is a bonus. - Pragmatic Product Development Certification or similar accredited Product Management certification. - Preference to AI software development for healthcare experience. Benefits - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.) - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time. - Technology requirements: Reliable, high speed internet. - Eligible for sponsorship: No - The salary range for this role is 125,000 - $145,000 USD annually. - The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. - This job doesn't have an expiration date and will remain open until a qualified candidate is hired. - We are not accepting agency submissions for this role.

Role Description The Associate Director, Product Management is a high-level strategic leader and company authority on market trends and customer needs. This role is responsible for shaping the long-term product vision and prioritizing the strategic pillars for the organization’s entire product portfolio. In addition to portfolio oversight, the Associate Director leads high-impact Programs, taking direct responsibility for business metrics and strategic objectives. This individual serves as a bridge between executive leadership and the product organization, identifying large-scale initiatives that drive new revenue streams and open new markets. What you will bring to the table… - Minimum Education: High School Diploma required. - 7+ years of healthcare product management experience. - 5+ years of experience working on healthcare interoperability features. - 4+ years experience in a leadership or senior management capacity. - Architectural Acumen: Serves as a trusted partner to engineering; able to help architect solutions and communicate complex technical concepts to any audience. - Programmatic Strategy: Mastery of leading large-scale programs, "right-sizing" features for quarterly delivery, and managing dependencies across multiple product lines. - Influential Leadership: High degree of influence across the company, with a proven ability to gain buy-in for strategic initiatives and program objectives from various departments. - Subject Matter Expertise: Recognized as a deep domain expert within the industry, informing strategy through authoritative market knowledge. - Executive Communication: Expert at translating program performance and portfolio health into high-level narratives for executive decision-making. Requirements - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.) - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time. - Technology requirements: Reliable, high speed internet. - Eligible for sponsorship: No Benefits - The salary range for this role is $130,000 - $140,000 USD annually. - The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits.

Role Description We are seeking an experienced and strategic Product Manager to define, develop, and execute the roadmap for our next-generation healthcare software products. This role requires an expert understanding of the healthcare technology landscape, regulatory environment, and the application of cutting-edge AI to solve complex patient and provider challenges. You will act as the critical link between clinical needs, technical feasibility, and business value, driving significant innovation and measurable impact across our product portfolio. - Strategic KPI Alignment: Define, track, and manage product KPIs (Key Performance Indicators) and ensure all product priorities, roadmaps, and requirements are directly aligned with measurable business outcomes and performance targets that align with organizational goals. - Product Discovery & Ideation: Initiate and lead rigorous product discovery efforts, including market research, clinical interviews, and data analysis to identify and validate new product ideation and opportunities, especially those leveraging AI/ML solutions. Work with product marketing to validate assumptions. - Design & Workflow Assurance: Work directly with UI/UX Design to assure modern, intuitive, and accessible workflow designs that optimize the clinical user experience and adhere to relevant healthcare standards (e.g., A11y). - Requirements Documentation: Author detailed and comprehensive requirements documents, including epics and high-quality user stories, ensuring they account for complex clinical edge cases, interoperability standards (like FHIR), and regulatory compliance (e.g., HIPAA). - Engineering Scoping & Partnership: Act as the primary interface with Engineering leads to drive technical discovery, clarify system limitations, and define product scope. Work with engineering to scope, prioritize, and reliably t-shirt size features for accurate roadmap planning. - Release Management: Own the end-to-end development lifecycle, managing release calendars, ensuring proper defect prioritization based on clinical risk, and authoring/disseminating clear release notes to all stakeholders. - Sales & Prospect Support: Work with Solution Engineering and Sales to understand, validate, and solve for complex prospect cases and customer needs, ensuring the product can address high-value market scenarios. - Mentorship & Coaching: Actively mentor other product managers on healthcare technology best practices and product strategy. May have a direct reporting relationship with one junior Product Manager. - Cross-Functional Alignment: Drive alignment across multiple clinical, technical, and departmental teams to ensure product success and resolve strategic conflicts or competing priorities. - Time Management: Accurately track time weekly for project accounting and resource planning purposes, reporting on capacity and consumption across initiatives. - Advocacy & Thought Leadership: Represent the company as a product expert in sales demos, industry trade shows, and customer meetings, evangelizing the product's value proposition to internal and external executive audiences. - Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time. Qualifications - 2+ years of product manager experience. - Proficiency with key workflow and communication platforms essential for agile delivery, such as Jira for backlog management, Slack for real-time team coordination, and tools like Miro or Figma for collaborative solution design. - Exceptional Communication: Possesses exceptional written and verbal communication skills. Maintains a transparent communication style and promotes trust and empowerment through open access of information. - Ownership and Initiative: Demonstrates strong initiative and sense of ownership over assigned responsibilities. - Strategic Planning: Tracks KPIs for a product line, shaping the strategy and creating a compelling product future. - Evidence-Based Approach: Maintains an evidence-based mentality, prioritizing data and science over seniority or dogma in decision-making. - Tool Proficiency: Knowledge and experience using project management and design collaboration tools, including JIRA, SLACK, FIGMA, and other relevant AI/ML or documentation platforms. - Prioritization & Time Management: Possesses strong time management skills and the ability to prioritize positive impact items over busy work. - Ambiguity & Conflict Resolution: Thrives in ambiguous situations, brings clarity to complex, multi-stakeholder problems, and defines a clear path forward. Manages competing priorities to keep the product on track. - Strategic Delivery: Manages the development lifecycle for multiple products. Proactively resolves cross-functional blockers. Champions a "no scope creep" culture and manages dependencies impacting delivery timelines. - Strong time management skills. - Good communication skills along with the ability to effectively collaborate with cross-functional teams. - High School Diploma required. Requirements - Bachelor's Degree in Health Sciences, Computer Science, or a related technical field is a bonus. - Pragmatic Product Development Certification or similar accredited Product Management certification. - Preference to AI software development experience. Benefits - Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.) - Travel requirements: Up to 10% travel. - Physical requirements: Must be able to sit for long periods, as well as handle long periods of screen time. - Technology requirements: Reliable, high-speed internet. - Eligible for sponsorship: No. - The salary range for this role is $90,000-$105,000 USD annually. - The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. - This job doesn't have an expiration date and will remain open until a qualified candidate is hired. - We are not accepting agency submissions for this role.