• Provides commercial collections support to Patient Financial Services, performing duties which may include reviewing and resubmitting claims to third party payors, performing account follow-up activities, updating information on account, etc. • Participates in department meetings and provides feedback to management on how to improve department processes. • Adheres to documentation standards of the department and properly uses activity codes. Accurately enters data in fields. Maintains acceptable levels of speed and accuracy. • Effectively monitors assigned work queues and workload, ensuring resolve of accounts in a timely and accurate manner. Takes initiative on issues and/or problems by advancing them to supervisor. • Exemplifies high standards of professionalism, responsibility, accountability, and ethical behavior. • Processes incoming correspondence, based on reason code, timely and accurately. • Ensures information on the account is complete and accurate. • Adheres to payment timeline protocol and assists other team members with resolution of accounts when needed. • Demonstrates detailed knowledge of Cedars-Sinai core patient accounting systems and/or department specific systems and uses them effectively and efficiently.

• Daily monitoring of customer receivables • Regular follow-ups (email, phone) in French and English • Management of customer administrative information across multiple platforms • Professional communication with customers • Proposing improvements to collections processes

• Provide Legendary Service to all Customer inquiries (external and internal) by responding promptly and thoroughly to all requests • Respond to telephone inquiries from insurance brokers, insurance carriers and insured Customers regarding premium finance accounts • Properly document call conversation on each specific accounts • Contact clients in concerns to arrears and to make suitable repayment options to bring the loan out of delinquency • Work with our clients and brokers to understand the reason for arrears to understand clients financial situation to ensure that cure solutions are suitable for the client • Ensure notes and actions are placed on the account for each client contact • Complete appropriate recommendations for loan losses and write-off • Ensure the maintenance of arrears reports, and the prompt handling of customer correspondence and messages • Qualify and review bad debt accounts to be assigned to 3rd party collections or legal recovery • Maintain a high level of product knowledge in order to provide professional and courteous guidance to clients • Participate in working groups to share feedback on process and workflow improvements to advance the arrears management • Assist brokers with understanding and utilizing our financial products and services • Communicate internally with Sales, Service, and finance as appropriate • Request generation of manual notices in the absence of system-generated notices • Appropriately route requests for research and resolution of account transaction issues • Develop and maintain knowledge of tools used by our Customers, including our website, and available payment options • Effectively communicate the applicable features and benefits and provide training on their usage • Be knowledgeable of IPFS Premiums Best Practices and review procedural changes to ensure compliance with the organizations policies and procedures • Carry out any general task at the request of the management team that may be required by their function

Title: Asset Finance Collections Rep I Location: 5555 Cleveland Ave Columbus, OH 11100 Wayzata Blvd Minnetonka, MN 295 Huntington Circle Akron, OH Reference Number:R0068288 Job Description: This position is available to be filled at any Huntington Corporate office location. Summary: The Asset Finance Collections Representative I is responsible for the overall effective management of delinquency levels of an assigned Portfolio of accounts within the 1-60 day aging categories. This involves making of outbound calls and sending letters to delinquent customers as necessary to collect past due amounts, reconciliation of payment and billing histories and negotiation of payment arrangements. Periodically pulls and analyzes credit information from various sources in order to recommend appropriate actions on problem accounts. Duties & Responsibilities: - Manage delinquency levels within the assigned portfolio through the use of outbound calls, letters and use of third-party providers. - Assist customers with account reconciliations utilizing payment and billing histories. - Access and analyze appropriate credit information (i.e. consumer and commercial credit bureau reports) when appropriate. - Communicate effectively with customers and/or their representatives as well as internal business partners to effectively solve delinquency issues. - Recommend paths to resolution to customers and internal stakeholders including negotiation of payment arrangements. - Perform other duties and projects as assigned. Basic Qualifications: - Four-year college degree in Finance/Accounting/Economics or equivalent work experience - 1+ years of prior consumer or commercial collections experience. Preferred Qualifications: - Strong written and verbal communication skills with attention to detail. - Strong analytical and problem solving skills. - Ability to multitask in a deadline driven fast paced environment. - Ability to make sound responsible decisions in a timely manner. - Thorough knowledge of various software programs including Word and Excel, and the ability to quickly learn additional systems/software. This position is available to be filled at any Huntington Corporate office location. Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Compensation Range: 52,000.00 - 101,000.00 USD Annual The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education.  Colleagues in this position are also eligible to participate in an applicable incentive compensation plan.  In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO). Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.