Role Description The Operations Technician will work in a fast-paced, 24/7/365 environment supporting a Lumen SLED (State, Local, Educational) customer. This customer has unique requirements and support processes. - Support 24/7/365 operations for customers. - Monitor network devices using multiple platforms, including SolarWinds and Meraki Dashboard. - Provide and maintain support services for internal teams in support of customer needs. - Create and maintain trouble tickets for break/fix incidents, customer requests, and escalations. - Basic triage and customer support. - Respond to team communications in a timely and professional manner. Qualifications - Knowledge of Cisco Meraki. - Ability to obtain and maintain Public Trust suitability for the duration of employment with Lumen. - Ability to communicate clearly with customers, Lumen support teams, and team members. - Comfortable communicating professionally via phone, email, and Microsoft Teams. - Willingness to work a shift-based schedule to support 24/7 coverage, including weekends and holidays. Requirements - Associate degree in a related field, or equivalent experience in a high-paced NOC (Network Operations Center) environment. - Foundational understanding of networking technologies aligned with entry-level Cisco and Juniper certifications. - Familiarity with tools and technologies such as Cisco, Meraki, SDWAN, circuit testing, SolarWinds, and WebHelpDesk (or similar ticketing systems). - Ability to work consultatively with others (e.g., establish rapport, ask effective questions, gather facts, present options, recommend solutions, follow up, and maintain a customer-focused approach). - Demonstrated ability to work effectively in a dynamic team environment with changing requirements and competing priorities. Benefits - Comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

• Serve as the CRM team's representative and liaison with all sales and marketing teams • Understand business needs and maintain ongoing communication • Support development of the overall CRM strategy • Propose tailored relationship-marketing campaign plans • Apply creative data analysis and recommend solutions • Oversee execution of relationship-marketing campaign plans • Coordinate with content teams and internal stakeholders • Produce performance reports and measure campaign effectiveness

Role Description Are you a detail-oriented and highly organized professional with a passion for keeping operations running smoothly? We’re looking for a Property Management Operations Support Specialist to join one of our clients in Texas. If you thrive in structured environments, enjoy working with data, and excel at keeping teams aligned and informed, this is your opportunity to make an impact. For this position, you should be available during Central Time (CT). Apply today! What you will do: - Track and monitor key performance indicators (KPIs) across property management operations. - Build, update, and maintain dashboards and reports to support internal decision-making. - Organize and manage operational data using Excel and CRM systems such as Zoho. - Support day-to-day property management operations through administrative and coordination tasks. - Maintain accurate and structured records, including SOPs, reports, and internal documentation. - Assist in tracking tasks, timelines, and deliverables to ensure operations stay on track. - Generate periodic reports and summaries for internal stakeholders. - Coordinate information across platforms such as Zoho, RentCafe, and Excel. - Identify gaps or inconsistencies in data and proactively suggest improvements. - Support the optimization of workflows and internal processes. Qualifications - Experience in operations support, administrative roles, or data management. - Strong organizational skills and attention to detail. - Proficiency in Microsoft Office, especially Excel. - Ability to manage and structure data effectively across multiple systems. - Experience using CRM tools (Zoho or similar). - Strong analytical and problem-solving skills. - Ability to track multiple tasks, timelines, and priorities simultaneously. - Self-motivated mindset with the ability to work independently in a fast-paced environment. - Strong written and verbal communication skills for internal coordination. Requirements - Experience in property management or real estate operations (a great plus). - Familiarity with tools such as Zoho, RentCafe, or similar platforms (a great plus). - Experience with data visualization tools such as Power BI or Tableau (a great plus). - Experience using task management tools like Asana, Trello, ClickUp, or similar (a great plus). - Understanding of KPI tracking and operational reporting (a great plus). Benefits - Competitive compensation. - Flexibility. - Constant learning and growth. - Opportunity to work anywhere with one of our +130 active clients across the United States.

Role Description The Lead Operations Engineer will apply advanced engineering and network principles, theories, concepts and technologies to solve unusually complex problems and issues at Lumen. The Main Responsibilities - SDWAN Experience - Leads the development, evaluation and implementation of new and innovative principles, processes and applications. - Exercises considerable latitude in decision-making under limited consultative direction toward predetermined long-range targets. - Analyzes complex local and wide area network systems and/or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices. - Resolves difficult interoperability problems to obtain operation across all platforms. - Configures systems to user environments. - Supports acquisition and implementation of hardware and software as well as subcontractor services. - Regarded as subject matter expert in applied research, development, and design of new products. - Acts as primary consultant to leadership detailing the technical requirements and specifications necessary to obtain solutions. - May act as a technical project leader or provide work leadership for lower level employees. - Excludes those with full supervisory responsibilities. - Requires limited direction and guidance with most tasks. - GSA Clearance eligibility. Qualifications - Bachelor's degree with 8+ years of experience or commensurate work skills experience. - Solid interpersonal skills & a demonstrated ability to work collaboratively with a team. - Must maintain the ability to self-manage assigned job role responsibilities to achieve desired performance results. - Candidate must possess solid written & verbal communication skills. Demonstrates prior experience interacting with customers. - Candidate demonstrates experience in the use of personal computers, including Microsoft Word, Excel, and Outlook. - Proficiency with presentations to technical and non-technical audiences; must be able to translate technical terms and concepts to non-technical entities. - Ability to effectively prioritize and execute multiple tasks in a rapidly changing work environment. - Flexible work hours scheduled around 3:00pm-11:30pm (Monday-Friday) and on-call accessibility on rotation. Requirements - Master’s degree with 6+ years of experience (preferred). Benefits - Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. - We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.