Complexio

• Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for retention, health, and long-term partnership growth • Drive value realisation with the customer — co-define success metrics, drive adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer-signed value narrative refreshed every QBR • Own account health and on-time renewals — track leading indicators, run structured recovery plans on at-risk accounts, and treat every renewal as earned by outcomes delivered • Own account revenue across renewal, upsell, and cross-sell — accountable for retained ARR and Net Revenue Retention; capable of running renewal and expansion cycles end to end, including procurement, legal, and contracting • Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture, integration, and security conversations with customer CTOs and IT teams without escalating every question, and convert operational requirements into structured Product input • Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management on what works, what's friction, and what's missing • Lead executive engagement at C-suite level — represent Complexio independently, shadow Co-CEOs in strategic meetings, and orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities

Role Description The Client Director (Strategic Accounts) is the owner of Complexio's most important enterprise relationships post signature. Your primary mandate is customer success — accountable for value realisation, adoption, retention, and long-term partnership growth, with every renewal earned by outcomes already delivered. You also serve as the technical translator and feedback loop between the customer and Complexio's Product and Engineering teams, and when the situation requires it, you can run a full commercial cycle independently — but this is a supporting capability, not the centre of the role. You will shadow both Co-CEOs in strategic customer meetings and represent Complexio at C-suite level with full authority and credibility. - Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for retention, health, and long-term partnership growth - Drive value realisation with the customer — co-define success metrics, drive adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer-signed value narrative refreshed every QBR - Own account health and on-time renewals — track leading indicators, run structured recovery plans on at-risk accounts, and treat every renewal as earned by outcomes delivered - Own account revenue across renewal, upsell, and cross-sell — accountable for retained ARR and Net Revenue Retention; capable of running renewal and expansion cycles end to end, including procurement, legal, and contracting - Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture, integration, and security conversations with customer CTOs and IT teams without escalating every question, and convert operational requirements into structured Product input - Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management on what works, what's friction, and what's missing - Lead executive engagement at C-suite level — represent Complexio independently, shadow Co-CEOs in strategic meetings, and orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities Qualifications - 7+ years in a senior post-sale role — Customer Success, Account Management, Client Partner, or equivalent — managing strategic enterprise accounts in B2B SaaS or enterprise software, with a track record of driving Net Revenue Retention through documented value delivery - Executive presence and commercial capability — credible at C-suite level (alongside or in place of Co-CEO leadership), able to run renewal and expansion cycles independently including procurement and contracting - Technically fluent without being an engineer — able to translate between customer and Complexio Product/Engineering, hold credible architecture and security conversations, and convert operational requirements into structured Product input - Highly organised and proactive — disciplined enough to manage multiple high-complexity accounts simultaneously, calm under pressure, and energised by scale-up environments Requirements - Sector background in maritime, shipping, energy, or industrial; experience with AI, data platforms, or knowledge graphs; enterprise accounts in the $500k–$5M+ ACV range; ability to step into a hunter role when situations have called for it Benefits - Senior individual contributor role with strategic influence over Complexio's most important customer relationships - Competitive base + performance component tied to retention, value realisation, and expansion outcomes - Direct access to the Co-CEO and senior leadership team - Opportunity to shape Complexio's customer success frameworks as the company scales

Role Description The Client Director (Strategic Accounts) is the owner of Complexio's most important enterprise relationships post signature. Your primary mandate is customer success — accountable for value realisation, adoption, retention, and long-term partnership growth, with every renewal earned by outcomes already delivered. You also serve as the technical translator and feedback loop between the customer and Complexio's Product and Engineering teams, and when the situation requires it, you can run a full commercial cycle independently — but this is a supporting capability, not the centre of the role. You will shadow both Co-CEOs in strategic customer meetings and represent Complexio at C-suite level with full authority and credibility. - Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for retention, health, and long-term partnership growth - Drive value realisation with the customer — co-define success metrics, drive adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer-signed value narrative refreshed every QBR - Own account health and on-time renewals — track leading indicators, run structured recovery plans on at-risk accounts, and treat every renewal as earned by outcomes delivered - Own account revenue across renewal, upsell, and cross-sell — accountable for retained ARR and Net Revenue Retention; capable of running renewal and expansion cycles end to end, including procurement, legal, and contracting - Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture, integration, and security conversations with customer CTOs and IT teams without escalating every question, and convert operational requirements into structured Product input - Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management on what works, what's friction, and what's missing - Lead executive engagement at C-suite level — represent Complexio independently, shadow Co-CEOs in strategic meetings, and orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities Qualifications - 7+ years in a senior post-sale role — Customer Success, Account Management, Client Partner, or equivalent — managing strategic enterprise accounts in B2B SaaS or enterprise software, with a track record of driving Net Revenue Retention through documented value delivery - Executive presence and commercial capability — credible at C-suite level (alongside or in place of Co-CEO leadership), able to run renewal and expansion cycles independently including procurement and contracting - Technically fluent without being an engineer — able to translate between customer and Complexio Product/Engineering, hold credible architecture and security conversations, and convert operational requirements into structured Product input - Highly organised and proactive — disciplined enough to manage multiple high-complexity accounts simultaneously, calm under pressure, and energised by scale-up environments Requirements - Sector background in maritime, shipping, energy, or industrial - Experience with AI, data platforms, or knowledge graphs - Enterprise accounts in the $500k–$5M+ ACV range - Ability to step into a hunter role when situations have called for it Benefits - Senior individual contributor role with strategic influence over Complexio's most important customer relationships - Competitive base + performance component tied to retention, value realisation, and expansion outcomes - Direct access to the Co-CEO and senior leadership team - Opportunity to shape Complexio's customer success frameworks as the company scales

• Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope. • Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes. • Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs. • Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards. • Define project plans, objectives, scope, deliverables, and KPIs to measure success. • Coordinate cross-functional teams, including various pods, data scientists, engineers, and business analysts, to deliver solutions. • Track progress, identify risks early, and implement mitigation strategies. • Work closely with customers to understand their business challenges and map solutions to their needs. • Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities. • Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle. • Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization. • Align internal teams and external partners on project objectives, ensuring smooth collaboration. • Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation. • Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations. • Establish and refine project management frameworks, methodologies, and best practices for efficient execution. • Leverage agile methodologies where applicable, iterating on project deliverables based on feedback. • Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. As a Project Manager you will: - Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope. - Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes. - Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs. Project Execution & Delivery - Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards. - Define project plans, objectives, scope, deliverables, and KPIs to measure success. - Coordinate cross-functional teams, including various pods, data scientists, engineers, and business analysts, to deliver solutions. - Track progress, identify risks early, and implement mitigation strategies. Customer Engagement & Use Case Implementation - Work closely with customers to understand their business challenges and map solutions to their needs. - Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities. - Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle. - Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization. - Stakeholder & Resource Management - Align internal teams and external partners on project objectives, ensuring smooth collaboration. - Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation. - Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations. - Process & Continuous Improvement - Establish and refine project management frameworks, methodologies, and best practices for efficient execution. - Leverage agile methodologies where applicable, iterating on project deliverables based on feedback. - Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.

Complexio is the intelligence layer for enterprise AI. Our platform builds a connected understanding of how businesses actually operate — across people, processes, and systems. Enterprises have invested heavily in AI platforms, copilots, and data infrastructure — yet daily work still runs on manual hand-offs and thousands of unseen tasks buried in emails, chats, and spreadsheets. Complexio closes that automation gap. Our Event Knowledge Graph ingests structured and unstructured data to create a living map of how an organisation truly works — every task, interaction, and dependency. Our Context Broker unifies this knowledge across enterprise systems in real time, enabling our Orchestration layer and Enterprise Automator to discover, design, and execute workflows autonomously. Stevie, our conversational AI assistant, gives teams a natural way to query and act on that intelligence. Complexio deploys securely within your infrastructure and integrates with the enterprise platforms you already run on — turning organisational knowledge into measurable business outcomes. A joint venture between Hafnia and Símbolo, backed by leading maritime partners including Marfin Management, C Transport Maritime, Trans Sea Transport, and BW Epic Kosan. Born in maritime, now scaling rapidly across industries. We are now onboarding enterprise customers globally, with a platform built to handle the pace and complexity of real business operations. As a Project Manager you will: - Lead the execution of customer projects, ensuring successful delivery of use cases within agreed timelines and scope. - Act as the bridge between technical teams, customers, and internal stakeholders, ensuring alignment on objectives, milestones, and outcomes. - Manage multiple projects simultaneously, balancing priorities based on business impact and customer needs. Project Execution & Delivery - Oversee end-to-end project lifecycle, from kickoff to completion, ensuring adherence to customer requirements and company standards. - Define project plans, objectives, scope, deliverables, and KPIs to measure success. - Coordinate cross-functional teams, including various pods, data scientists, engineers, and business analysts, to deliver solutions. - Track progress, identify risks early, and implement mitigation strategies. Customer Engagement & Use Case Implementation - Work closely with customers to understand their business challenges and map solutions to their needs. - Translate customer use cases into actionable project plans, ensuring technical feasibility and alignment with Complexio’s AI capabilities. - Serve as the primary point of contact for customers, managing expectations and communication throughout the project lifecycle. - Conduct regular check-ins, project updates, and post-implementation reviews to ensure value realization. - Stakeholder & Resource Management - Align internal teams and external partners on project objectives, ensuring smooth collaboration. - Coordinate with pod leads, tech managers, product, and customer success teams to remove blockers and optimize resource allocation. - Escalate critical issues and dependencies to leadership as needed, providing data-driven recommendations. - Process & Continuous Improvement - Establish and refine project management frameworks, methodologies, and best practices for efficient execution. - Leverage agile methodologies where applicable, iterating on project deliverables based on feedback. - Contribute to internal knowledge-sharing and documentation of lessons learned from past projects.

• Lead structured value discovery engagements with prospective customers — working with operational, financial, and technology stakeholders to identify and quantify the cost of their current automation gap • Map customer operational workflows to Complexio's platform capabilities, identifying the specific processes, hand-offs, and inefficiencies where the EKG, Context Broker, Enterprise Automator, and Stevie create measurable impact • Build rigorous, defensible business cases for Complexio deployments — quantifying value across dimensions including: ○ Labour time recovered from manual task execution and coordination overhead ○ Error and exception rates reduced through automated workflow execution ○ Decision cycle times shortened through real-time operational intelligence ○ Revenue at risk protected through earlier identification of operational exceptions ○ Cost of delay reduced across procurement, chartering, scheduling, and operational workflows ○ Compliance and audit cost reduced through automated logging and traceability • Translate business case outputs into executive-ready materials — CFO-grade financial models, board-level summaries, and ROI one-pagers that withstand scrutiny from finance and procurement stakeholders • Validate assumptions with customers through structured interviews, data analysis, and process observation — never building a business case on hypotheticals that will be challenged at approval • Partner with Sales, Client Directors, and Solutions Consultants in enterprise sales cycles — joining customer engagements specifically to lead the value and business case workstream • Run executive value workshops with customer C-suite and operational leadership — structured sessions that move from pain identification through to quantified opportunity in a single engagement • Produce deal-specific value narratives and ROI models that are calibrated to each customer's operational context, financial metrics, and internal approval process • Equip the sales team with reusable value frameworks, benchmark data, and industry-specific ROI models that accelerate deal cycles across similar customer profiles • Own the value realisation framework for Complexio's customer base — defining how value is tracked, measured, and reported from deployment through to steady-state operation • Establish baseline metrics with customers at the point of deployment — agreeing the operational and financial KPIs against which Complexio's impact will be measured • Conduct regular value reviews with customers — producing clear, evidence-based reports that document what has been delivered against what was committed • Work with Client Directors to use value realisation data as the foundation for renewal and expansion conversations — replacing opinion-based selling with evidence-based commercial discussions • Identify accounts where realised value is below expectation and work with Delivery, Product, and Customer Success to understand and address the root cause • Build and maintain Complexio's value benchmark library — a structured, continuously updated repository of outcome data across customers, sectors, use cases, and platform capabilities • Develop sector-specific value models for Complexio's primary markets — maritime operations, energy trading, industrial workflow management — grounded in real customer data and validated against industry benchmarks • Track and analyse how value accrues over time across the customer base — identifying which deployment patterns, use cases, and adoption sequences drive the fastest and largest outcomes • Monitor competitive value positioning — understanding how Complexio's ROI profile compares to alternatives including Microsoft Copilot, Celonis, and incumbent manual processes

Role Description Complexio's engineering organisation is structured across multiple specialised teams — covering core platform, data structures and the Event Knowledge Graph, the Connections layer, Stevie product, Enterprise Automator, and developer experience. Each team moves fast. The Senior Principal Engineer exists to ensure they move fast in the same direction. This is a horizontal leadership role, not a team lead position. You do not own a single product domain — you own the engineering standards, architectural principles, and technical consistency that apply across all of them. You are the person every team can turn to when a decision has cross-cutting implications, and you are the person who notices when two teams are solving the same problem differently and fixes it before it becomes technical debt. You will work closely with the Co-CEO (Product & Technology), team leads, and senior engineers across the organisation to define, communicate, and continuously evolve the engineering principles that underpin how Complexio builds software. You will also be a regular presence in the Operational Leadership Team (OLT) — Complexio's cross-functional decision-making backbone — bringing the engineering standards perspective into product, delivery, security, and commercial decisions before they create downstream technical consequences. This is a deeply hands-on role — you are expected to be in the code, in the architecture discussions, and in the design reviews, not operating at a purely strategic remove. The right person for this role has seen what happens when fast-growing engineering organisations fragment — inconsistent patterns, duplicated infrastructure, integration friction, security gaps, and compounding maintenance burden — and is motivated to prevent it. You bring the experience, the authority, and the communication skills to set and hold a high bar across the whole engineering function. Qualifications - 12+ years of professional software engineering experience, with a substantial portion in senior, staff, or principal engineer roles with cross-team scope - Demonstrable experience defining and enforcing engineering standards, architectural principles, or technical governance across multiple teams or products - Deep expertise in distributed systems design — event-driven architectures, graph data models, API design, microservices, and data pipeline patterns - Strong command of at least one primary backend language (Python, Go, Java, or equivalent) and broad familiarity across the stack - Hands-on experience with cloud-native infrastructure — containerisation (Docker, Kubernetes), CI/CD pipelines, infrastructure as code, and cloud platforms (AWS, Azure, or GCP) - A proven ability to make and communicate clear, well-reasoned architectural decisions under uncertainty — and to bring teams along with you - Experience with security engineering principles: authentication and authorisation patterns, secrets management, encryption, and enterprise compliance requirements - Strong technical writing — able to produce standards documents, ADRs, and architecture guides that are clear, durable, and actually adopted Requirements - Participate actively in the OLT — Complexio's cross-functional operating forum spanning Stevie Product, Enterprise Automator, Customer Platform Operations, Core Platform & Data Structures, Connections, Developer Experience, Security, Sales, and Commercial functions - Represent the engineering standards dimension in OLT discussions — surfacing technical implications of product, commercial, and delivery decisions before they are locked in - Ensure that commitments made at OLT level — to customers, to the board, or across teams — are technically feasible and consistent with Complexio's architectural direction - Bring cross-team engineering issues, risks, and blockers to the OLT with clarity and proposed resolution — not just problem statements - Act as the connective tissue between OLT-level strategic decisions and their practical implementation across engineering teams — translating direction into standards and standards into action - Define, document, and maintain Complexio's engineering principles — the foundational decisions about how we build, structure, test, deploy, and operate software across all teams - Establish and govern coding standards, design patterns, and architectural conventions that apply platform-wide — ensuring consistency without stifling team autonomy - Own the technical standards backlog — identifying where standards are absent, contradictory, or outdated, and driving resolution with the relevant teams - Ensure standards are practical, well-reasoned, and adopted — not just written down; you are accountable for the gap between documentation and reality - Serve as the senior architectural authority across all engineering teams — providing input, challenge, and guidance on decisions with cross-cutting implications - Lead or co-lead architectural design reviews for significant new capabilities, integrations, or platform changes — ensuring decisions are consistent with Complexio's long-term technical direction - Identify and resolve architectural conflicts, duplication, and inconsistency across teams before they compound into larger structural problems - Maintain a living view of Complexio's overall system architecture — ensuring it remains accurate, accessible, and useful to engineers across the organisation - Define and govern integration patterns between Complexio's core components: EKG, Context Broker, Orchestration layer, Enterprise Automator, Stevie, and the Connections layer - Own Complexio's Architecture Decision Record (ADR) process — ensuring significant technical decisions are documented, reasoned, and accessible across the engineering organisation - Chair or actively participate in cross-team technical forums, design reviews, and engineering guilds - Define escalation criteria for architectural decisions — what can be decided at team level, what requires cross-team alignment, and what requires principal engineer sign-off - Provide a decisive, well-reasoned position when teams are blocked by conflicting approaches or unresolved design questions - Act as the final technical review point for decisions with significant security, scalability, or inter-system integration implications - Define and track engineering health metrics across the organisation — including test coverage standards, incident rates, deployment frequency, build stability, and technical debt ratios - Identify systemic quality issues that span multiple teams and drive coordinated remediation - Establish and evolve Complexio's standards for observability, logging, alerting, and incident response — ensuring every team is operating to a consistent and appropriate level of operational maturity - Champion a culture of code review rigour — setting expectations for what good review looks like and supporting teams to meet that bar - Own and evolve Complexio's approach to automated testing — unit, integration, end-to-end, and performance — across the full platform - Ensure security principles are embedded into Complexio's engineering standards — not bolted on after the fact - Define and govern security-relevant patterns across the platform: authentication, authorisation, RBAC, data encryption at rest and in transit, secrets management, and audit logging - Work with the Head of Security and Solutions Consultant to ensure that the platform's security architecture can be accurately and confidently represented to enterprise customers in due diligence processes - Identify and remediate security anti-patterns across the codebase through systematic review and standards enforcement - Ensure Complexio's deployment architecture — including customer-hosted and Complexio-managed environments — is consistent with documented security standards and enterprise compliance requirements - Own the internal engineering knowledge base — ensuring that standards, patterns, ADRs, and architectural documentation are maintained, findable, and actually used - Run regular cross-team engineering forums — creating structured opportunities for teams to share learnings, surface conflicts, and align on direction - Identify repeated friction points in the developer experience and work with the DevEx team to address them systematically - Mentor senior engineers across the organisation — raising the overall technical bar through hands-on code review, design guidance, and direct coaching - Produce clear, accessible technical writing — standards documents, design guides, and architecture references — that engineers at all levels can act on - Remain an active, hands-on contributor to the codebase — particularly on foundational, cross-cutting components where your decisions will set the pattern for other teams to follow - Prototype and validate architectural approaches before they are adopted platform-wide — proving decisions in code, not just in diagrams - Conduct deep technical investigations into persistent or systemic issues — providing root cause analysis and remediation plans that address the underlying pattern, not just the immediate symptom - Set the technical example: your code, your reviews, and your design discussions define the standard others are expected to reach Benefits - A rare opportunity to shape the engineering culture and technical foundations of a fast-growing enterprise AI company from an early stage - Horizontal influence across the entire engineering organisation — your decisions matter at scale - Competitive senior compensation with equity participation aligned to Complexio's growth trajectory - Direct access to Co-CEO product and technology leadership — decisions move fast and your input will be acted on - A technically ambitious environment: the problems are genuinely hard, the platform is genuinely differentiated, and the engineering team is genuinely capable - Remote-first working with a high-trust, low-bureaucracy culture

Role Description Enterprise organisations do not buy software — they fund outcomes. The Value Engineer exists to make the connection between Complexio's platform capabilities and the specific, quantified business outcomes each customer cares about, at every stage of the relationship. This role sits at the intersection of business consulting, commercial strategy, and deep operational understanding. You are not a sales support function. You are an independent, credible business advisor who earns the trust of customer CFOs, COOs, and operational leadership by doing rigorous work — identifying where value is being lost, modelling what recovery is worth, and demonstrating with evidence what Complexio has actually delivered. - Pre-sale, you build the business case that justifies the investment decision. - Post-sale, you track and prove the value that was promised. - Ensure that every Complexio customer can articulate — internally and externally — exactly what the platform is worth to their organisation. You will work alongside the CRO, Client Directors, and Solutions Consultants in customer-facing engagements, and you will work internally with Product and Engineering to ensure that value realisation data feeds back into how Complexio builds and prioritises. This is a high-influence role at a company where the ability to quantify and communicate business value is a direct commercial differentiator. Qualifications - 6+ years in a value engineering, value advisory, business value consulting, or management consulting role — ideally with direct experience in enterprise software, process automation, or AI/data platform contexts. - Demonstrable experience building and presenting rigorous business cases and ROI models to C-suite and finance stakeholders. - Strong financial modelling capability — comfortable building NPV, IRR, and payback analyses from first principles. - Deep understanding of how large enterprises make investment decisions. - Excellent communication and executive presence. - Experience conducting operational process analysis. - Commercially aware — understanding how value engineering contributes to deal velocity, win rates, expansion, and retention. Requirements - Experience in the maritime, shipping, energy, or industrial sectors. - Background in a value engineering function at a recognised enterprise software company. - Experience with process mining, workflow analytics, or operational intelligence tools. - Familiarity with AI automation economics. - Experience building value benchmark databases and sector-specific ROI frameworks from scratch. Benefits - Competitive compensation with a performance-related component tied to commercial outcomes. - Equity participation aligned to Complexio's growth trajectory. - Direct access to CRO and Co-CEO leadership, and close collaboration with Product and Engineering. - A technically ambitious, operationally serious environment.

• The Senior Solutions Consultant is the technical backbone of Complexio's commercial team • You sit alongside Sales and Account Management in every significant customer-facing engagement, and your primary job is to ensure that technical questions — about the platform, its architecture, deployment options, integrations, data models, and security posture — are answered with authority, accuracy, and speed • You will field, triage, and resolve the vast majority of pre-sales and account-level technical challenges independently — escalating to Product or Engineering only when a question is genuinely novel, roadmap-dependent, or requires architectural input beyond your scope • You will also shadow both Co-CEOs directly in strategic commercial meetings — representing the technical dimension of Complexio's platform at the highest level of customer engagement • Engage directly and independently with C-suite stakeholders — CTOs, CIOs, CDOs, COOs — as the authoritative technical voice of Complexio, without requiring senior leadership present • Tailor technical communication precisely to audience — from architecture deep-dives with enterprise IT teams through to boardroom-level articulation of platform value and risk • Prepare Co-CEOs and senior commercial leads for technically complex meetings — providing briefing notes, anticipated objections, and recommended responses ahead of customer engagements • Partner with Sales and Client Directors on all significant enterprise opportunities — from initial discovery through to commercial close • Lead technical discovery sessions to understand customer data environments, operational workflows, system landscapes, and integration requirements • Design and articulate solution architectures that map Complexio's platform to each customer's specific operational context • Develop tailored solution documentation — including technical proposals, architecture diagrams, integration specifications, and platform overviews — for enterprise stakeholders • Act as the definitive technical resource for the commercial team — resolving the large majority of customer technical questions independently, without escalation • Lead Complexio's technical response to enterprise security reviews, IT due diligence processes, and vendor assessment questionnaires • Maintain and continuously improve Complexio's bank of security documentation, compliance responses, and technical FAQs so that procurement processes move faster with each iteration • Run internal product knowledge sessions as Complexio's platform evolves — ensuring the commercial team stays current